Teppana UK Bewertungen 

206
•
TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I ordered a hall runner and it is really lovely. Comfortable under foot with the padded base mat and stays in place. Easy to lay and I’m hoping it will wash well - my friend who recommended said it wi... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Beautiful, well made rug which matched the image on site. Obviously the rug has not been washed yet, but I feel that it will be no problem Arrived in a timely manner during which I was kept updated... Mehr ansehen

Bewertet mit 1 von 5 Sternen

The rug looks garish & cheap compared with the advertising. I have emailed the customer service address both in the UK & Germany & have received no response at all. I wish to return the rug for a full... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We were well informed of the progress of the delivery and delighted with the rug we swiftly received. The package was small and easy to carry and the rug itself is much nicer under foot than I had ima... Mehr ansehen

Unternehmensdetails

  1. Geschäft für Dekoration und Inneneinrichtung

Vom Unternehmen geschrieben

The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.


Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

206 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 87 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.4

Alle Bewertungen

(206)

116 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Excellent choice of high quality rugs with confidence inspiring free returns

I had spent ages searching for a rug online for my living room and then I found Teppana.

It's difficult to choose rugs online and Teppana offered reassurance that returns were free if you were not satisfied.

The format of their rugs works well with the backing pad being separate to the main material, allowing for easy washing and drying.

Overall the experience was excellent, with the items being made to order and purchasing during a sale period the wait for delivery was difficult (because I am impatient!) but not unreasonable.

18. Februar 2026
Bewertet mit 4 von 5 Sternen

Perfect rug!

Ordering online was very straightforward and the rug received was absolutely perfect for my living room. Lovely muted colours and lay perfectly flat once placed on the standard pad.
There was some confusion with delivery initially but this was due to the delivery service not Teppana and was quickly sorted out.
I will definitely order from Teppana again!

23. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Although I love the idea of washable…

Although I love the idea of washable rugs (I have 3) there could be improvement. The topper wrinkles occasionally, which can be quickly resolved. The base is approx. 1 inch smaller, so the topper falls over it. Maybe this is to stop visibility of the base? Large rugs are tricky to lay (a bit like putting a screen protector on), a few attempts might be needed! The first two rugs arrived very quickly. The third took well over a month due to yarn being out of stock at the factory. I was informed of the delay but this could have been more swiftly dealt with. I have washed one of the rugs due to a doggy incident! It washed well, I hung it to dry. I have also spot cleaned with a cool damp cloth successfully. I like the idea of being able to buy new toppers without the base. They offer lots of size options. I’d recommend buying a small option for the hallway etc. so you can test it out before committing to a higher value rug.

25. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great rug company.

Ordering and delivery is straightforward. The rugs have a reasonably good range of colours and design styles. And it’s great to be able to wash them. Staining from dogs running about and kitchen accidents so far comes out really well.

10. Februar 2026
Bewertet mit 5 von 5 Sternen

Thanks for a great rug

Thanks for a great rug. From such a huge selection I now have the perfect one in my hallway. The order took a little longer to arrive, but communication was reliable and prompt. The rug washes and dries well, looks amazing and the padded feel as you walk in the door is very pleasant.

14. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

was told delivery would be 7-10 days……

was told delivery would be 7-10 days… it took 5 weeks and the communication was poor

2. Februar 2026
Teppana UK-Logo

Antwort von Teppana UK

We’re really sorry your order took so much longer than expected and that our communication didn’t feel good enough — that’s not the experience we want to deliver.

To be transparent, we did email you in advance to let you know about the delay. Unfortunately, the shipment from Germany to the UK was then held up by an unusually long customs clearance process, which is outside of our direct control and extended the delivery time significantly.

Bewertet mit 4 von 5 Sternen

Generally pleased with my purchase

They kept me informed as to when to expect the rug to arrive. It’s easy to keep clean and is very practical it also doesn’t slip or curl . we have a dog and live off a muddy lane so ordinary rugs were hard to keep clean. However the colours weren’t as vibrant as in the photo so that was disappointing .

1. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Friendly service

The wait was very long and I really didn't like the material of the rug. I sent it back and am still waiting for my refund. But you've been very friendly.

28. Januar 2026
Teppana UK-Logo

Antwort von Teppana UK

Hi there — thanks for taking the time to share your feedback. I’m really sorry to hear the wait was so long and that the rug material wasn’t what you expected.

That said, I’m glad you found our service friendly — and I completely understand how frustrating it is to still be waiting for your refund after sending the return back. Please reach out to us directly with your order number so we can check the status right away and update you as quickly as possible.

Thanks again for your patience — we’ll make sure this gets sorted.

Bewertet mit 4 von 5 Sternen

I have only given a four star because…

I have only given a four star because UPS let you down badly and really messed me about, so it is no reflection on you.
I am delighted with the rugs the colours are bright and cheerful, the quality is fine ,they brighten up the hall.
I will certainly buy from you again.
Marianne Mancini13

13. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I really love this rug

I really love this rug. I haven't tried washing it yet as I've only had it a couple of weeks, but it's vital to know that I can. It's so perfect for the space: it looks as if it's always been there. It has stayed flat and in the exact spot. I also really liked that I was able to phone and talk to a real person when I was unsure about ordering.

10. Februar 2026
Bewertung ohne vorherige Einladung
Teppana UK-Logo

Antwort von Teppana UK

Hi Wendy — thank you so much for your wonderful feedback! We’re thrilled to hear the rug feels like it’s always belonged in your space and that it’s staying perfectly flat and in place.

And we completely agree: knowing you can wash it is such a big peace-of-mind feature — whenever you do, a gentle 30°C wash is usually ideal.

We’re also really glad you gave us a call and could speak to a real person before ordering. If you ever have any questions about care or anything else, just reach out — we’re always happy to help!

Bewertet mit 5 von 5 Sternen

We love our rug

We love our rug! It’s beautiful and very good quality. Communication was great. Would highly recommend.

18. Dezember 2025
Teppana UK-Logo

Antwort von Teppana UK

Hi Jo — thank you so much for your kind words! We’re really happy to hear you love your rug and that the quality and communication met your expectations.

Thanks as well for recommending us — it truly means a lot. Enjoy your new rug, and if you ever need anything, we’re here to help!

Bewertet mit 5 von 5 Sternen

Absolutely beautiful runner

Absolutely beautiful runner. The quality is excellent and everybody comments as soon as they come through the door.

8. Dezember 2025
Teppana UK-Logo

Antwort von Teppana UK

Hi Rosie — thank you so much! We’re delighted you love your runner and that the quality has impressed you (and your guests!). 😊

Wishing you lots of joy with it — and if you ever need anything, we’re always here to help.

Bewertet mit 5 von 5 Sternen

Beautiful rug

Beautiful rug, great comfortable underlay and bought on a Black Friday deal.
Will definitely be back for more rugs in the future.
Well packaged and delivered in due time.

9. Dezember 2025
Teppana UK-Logo

Antwort von Teppana UK

Hi there — thank you for your lovely review! We’re so happy to hear you love the rug and the comfy underlay, and that everything arrived well packaged and on time.

And we’re especially glad you could grab it on a Black Friday deal — we’ll be thrilled to welcome you back when you’re ready for your next rug!

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