I ordered a hall runner and it is really lovely. Comfortable under foot with the padded base mat and stays in place. Easy to lay and I’m hoping it will wash well - my friend who recommended said it wi... Mehr ansehen
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Das sagen Bewerter
Beautiful, well made rug which matched the image on site. Obviously the rug has not been washed yet, but I feel that it will be no problem Arrived in a timely manner during which I was kept updated... Mehr ansehen
The rug looks garish & cheap compared with the advertising. I have emailed the customer service address both in the UK & Germany & have received no response at all. I wish to return the rug for a full... Mehr ansehen
We were well informed of the progress of the delivery and delighted with the rug we swiftly received. The package was small and easy to carry and the rug itself is much nicer under foot than I had ima... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Kontaktinformationen
Obenhauptstraße 4, 22335, Hamburg, Deutschland
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
4.4
Hervorragend
206 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Nice small rug
Nice small rug
Bright colour looks good on wooden kitchen floor
Thinner under pad than I like
8. Dezember 2025
Antwort von Teppana UK
Hi Geraldine, glad to hear you like your rug! If the pad is too thin, you can exchange it for the padded version.
Great!
Great rug. Looks fantastic and our GS loves it! Wonderful service - keeping me informed of what was happening and when. Can not fault anything!
8. Dezember 2025
Antwort von Teppana UK
Great to hear Chris!
dont like it
I was expecting a little bit ticker and softer. it is not worth it for so kind of amount of money
27. November 2025
Antwort von Teppana UK
Hi there — thank you for your honest feedback. I’m really sorry the rug wasn’t thick and soft enough for what you expected, especially given the price point. We completely understand how disappointing that feels. Have you looked into our cushioned pads?
I gave the rug to my husband for Christmas & he is thrilled with it. It looks perfect & tones in as if it was made to fill the area. Excellent service, thank you Teppana
I gave the beautiful rug to my husband for Christmas and he is thrilled with it, it looks perfect and blends well with the rest of the decor.
The service from Teppana UK was EXCELLENT thank you.
25. Dezember 2025
Antwort von Teppana UK
Thank you so much for your kind words, Nicola!
Beautiful rug, easy to fit and very practical - exactly as described
I've been eyeing this rug for months and when the price was reduced for Black Friday I ordered it. It's exactly as I hoped, exactly as described and looks great as well as being easy to care for.
Communication, packaging and delivery were all first class as well. Thank you!
27. November 2025
Antwort von Teppana UK
Great to hear! And very smart to buy only things you really wanted on Black Friday. :)
HAPPY ALL AROUND
The ordering process was simple. The wait was as expected. The rug was better than I imagined. The price was more than reasonable. Happy all around.
8. Dezember 2025
Lovely rug runner for our hall
Lovely rug runner for our hall. Arrived well packaged. Colours are great - look just like the online picture.
Excited that it is washable so ideal for a hallway.
Has stayed in place and lying nicely flat.
Very pleased with it.
Thank you.
20. November 2025
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! THEY ARE SCAM!!!
Purchased a rug on 08/11/25, still not received this item. Spoke to the rudest person ever in their customer services department on 22/11/25. Have sent 7 emails requesting a refund and still not received my money back.
Have now contacted my bank’s fraud department to try and get my money back.
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Teppana UK
Hi Denise, thanks for taking the time to share this — and I’m genuinely sorry this experience left you feeling so disappointed.
Teppana is a legitimate German company and we absolutely do not “scam” customers. In this case, the order was dispatched, but during the peak Black Friday/Christmas period shipments from Germany to the UK can take longer than usual because they must pass through customs clearance. That can unfortunately add delays that are outside of our direct control.
Regarding the customer service point: our team’s standard is to be polite and helpful at all times. We’re sorry you felt spoken to rudely — our intention was to explain the status of the shipment and the next steps consistently, based on the information available from the carrier at the time.
Because the order was cancelled after it had already shipped, we had to initiate an out-of-the-ordinary return/investigation process with UPS to locate and process the parcel. This takes time on the carrier side and isn’t the same as a normal delivery.
Most importantly: a full refund has already been issued. Depending on your bank, it can take a few business days to show on the original payment method.
We appreciate the feedback and are sorry we didn’t meet expectations here — we’re working to improve response times and communication during peak periods.
Stylish circular rug
The circular rug I ordered looks exactly as it does online. It took quite a while to arrive but my enquiry was dealt with quickly and effectively. The rug is slightly larger than the non-slip base which is in two separate halves. I’m hoping that the slight bumpy line down the middle where the two halves join will flatten in due course. The mid-century geometric design complements the age of my property and brightens the small hall.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Lovely washable rug
Lovely rug with added bonus of being washable! We have just ordered a second!
22. November 2025
Antwort von Teppana UK
Great to hear! Thank you for taking the time to review!
Very dog friendly
Really pleased with the rug, fits in well in my old cottage. It’s great I can chuck it in the washing machine having three dogs. A bit slow on delivery but that would not put me off ordering again.
19. November 2025
Antwort von Teppana UK
Thank you for understanding Sarah! And great to hear our rug makes your live easier.
Prompt delivery
Prompt delivery, despite coming from Germany and made to order. Love the rug too.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Definitely non-slip and look lovely
I wanted non-slip run for my kitchen and hall as i have a three-legged dog and it is important that she doesn't slip and fall.
There is a good range of patterns and they really do not slip even with an excited dog running along them.
And the colours are lovely and they wash well.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Teppana UK
Thank you for the feedback! Great to hear our rug makes your dog's life saver.
Arrived on time I was very happy with…
Arrived on time I was very happy with my purchase😀
29. Oktober 2025
Perfect service and wonderful product…
Perfect service and wonderful product at a very reasonable price
10. November 2025
What a fantastic idea
Oh, what a fantastic idea and wonderful quality. The fact that the rugs will fit into normal size washing machines makes them worlds apart from other suppliers. I adore my rug thank you so much xx
10. November 2025
Bewertung ohne vorherige Einladung
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