the sun loungers are nice althought he quality of the cushions isnt good my husband laid back and his elbow went through the seam and we now have a hole in the join of the 2 bits-not impressed to be... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ordering the product was easy and it is a good product- love it - Used it a few times now and it’s good value product - Really enjoy relaxing The only small criticism is It took while to arrive and... Mehr ansehen
This company has great customer relations. I received a swift polite and helpful response to my request for a return of item. Iveta explained the whole process and even arranged a courier collection.... Mehr ansehen
I've had 2 awnings from TecTake via B&Q. The first one went up without issue but the second one was slightly problematic, resulting in a spare part request direct to Tec Take. They responded quickly a... Mehr ansehen
Unternehmensdetails
- Gemischtwarenladen
- Schlafzimmermöbelgeschäft
- Campingausrüster
- Gartenmöbelgeschäft
- Geschäft
- Rattanmöbelgeschäft
Vom Unternehmen geschrieben
Practical household utilities, decorative touches for the home, necessities for your baby, useful kitchen gadgets: find all this and more in the tectake range. Get it all in one place - from car maintenance to camping equipment to furniture, garden essentials, barbecue kits and pet supplies, you’ll find everything you could ever need to make your work easier and your everyday life better. No more spending hours on different websites.
Kontaktinformationen
Tauberweg 41, 97999 , Igersheim, Deutschland
- 0203 488 4565
- mail@tectake.co.uk
- tectake.co.uk
4.1
Gut
10'327 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent Customer Service
Great Customer service. 6*
Slight confusion over delivery but emailed customer service and received prompt response & prompt resolution.
Items arrived, good quality & exceptional value for money. Would highly recommend.
25. Mai 2026
Bewertung ohne vorherige Einladung
Great product
Great product, good delivery and great customer service. Easy to inflate and deflate. Love that you have the option of turning it into a kayak. Family friendly board.
25. April 2026
Good company to deal with
Good quality product. Good customer service. Responded promptly to my queries. Packed super securely and with care. Sent with a reputable company which goes a long way nowadays!
3. Juni 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
The Only Way to Get a Response Is Through Reviews
Avoid this company.
I would strongly recommend thinking twice before ordering from this company based on my experience.
After significant delivery issues and a complete lack of communication, I was eventually offered a full refund. However, despite sending multiple follow-up emails, I am still waiting for confirmation that the refund has actually been processed.
What is most frustrating is that the only time I seem to receive a response is when I leave a public review. Emails are ignored, and I am left chasing for updates that should have been provided proactively.
As a mum to a 6-month-old baby and someone trying to start a new business, I do not have time to continually follow up on a matter that was already agreed upon.
Poor communication, poor customer service, and an unnecessarily stressful experience from start to finish. I am still awaiting confirmation that my refund has been processed.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TecTake Ltd
Hi Isobel,
I am very sorry for the negative experience you have had.
Unfortunately, with the information provided, I am unable to locate your order. Are you able to please get back to us by e-mail at mail@tectake with your order details and "TP Feedback: Isobel" in the subject field. I can then look into this matter and assist you. Thank you.
Sun loungers are amazing
Sun loungers are amazing, well made,got extra covers with them, so I can have grey or cream, very comfortable, little cabinet great too, plenty of room inside to store things , waterproof covers fit perfect, very happy with my product, highly recommended if buying loungers, easy to fix together too , didn't take me long
1. Juni 2026
Bewertung ohne vorherige Einladung
Good communication
I ordered through Tesco Marketplace, the tracking ended on Wednesday 27th May at 10:34 when the parcel was released by UK Customs, where this is a delay but I have been promised that it will arrive in good time. Archie has been very helpful and I look forward to receiving the new fly screen door very soon.
3. Juni 2026
Bewertung ohne vorherige Einladung
DO NOT ORDER
Ordered thought Tesco marketplace, order not received tracked to released by customs but now nothing, tried to phone lines not working emailed no response had a look on truspilot only to see I am not the only one with the same problem. Have now asked that my card company take back my money. Something really wrong with this company
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TecTake Ltd
Hello,
We are very sorry for the delayed delivery of your order. This is not at all what we wanted you to experience, and I can only sincerely apologise for that. It was not our intention to not assist you in a timely manner. Unfortunately we had multiple cases of delivery issues, which was due to containers getting stuck in the sorting process, which meant a slight backlog of customer communications from our side. I am very sorry you were affected by both of these. Furthermore, due to the increased volume of messages, in order to ensure everybody received a response as efficiently as possible, we made the decision to temporarily close our phone lines. This information should have been communicated in the automated message, so I apologise if this was not clear.
I can see that, ultimately, we have been in contact with you and have assisted in providing a full refund and organising a return to sender of the order.
We are very sorry for the situation and failings in this order. If you have any questions or need anything else, please do not hesitate to ask.
DO NOT ORDER FROM THESE GUYS
I placed my order 13 days ago and was told it takes 2-5 days for delivery on the website. The tracking info hasn't been updated for 10 days and it still shows my order as being in Germany. I have sent emails to tectake and tried to call, but their phones do not work. I left a negative review on their Google page and they responded straight away, how convenient They did end up responding to my email, but gave no indication as to when I would receive my order, they just said that they would contact the courier. After seeing this many bad reviews in the past few days, it's obvious something is going on with this company. I now have to try and chase them for a refund.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TecTake Ltd
Hi Paul,
We are very sorry for the delayed delivery of your order. This is not at all what we wanted you to experience, and I can only sincerely apologise for that. It was not our intention to not assist you in a timely manner. Unfortunately we had multiple cases of delivery issues, which was due to containers getting stuck in the sorting process, which meant a slight backlog of customer communications from our side. I am very sorry you were affected by both of these. Furthermore, due to the increased volume of messages, in order to ensure everybody received a response as efficiently as possible, we made the decision to temporarily close our phone lines. This information should have been communicated in the automated message, so I apologise if this was not clear.
I can see that, ultimately, the second part of your order was delivered on 9th June. I am extremely sorry for the delay and for the understandable inconvenience and disappointment caused. We had however at this point already provided you with a full refund, per your request.
If you could please get back to us at mail@tectake.co.uk to let you know how you wish to proceed. Thank you.
DO NOT i repeat DO NOT order through…
DO NOT i repeat DO NOT order through this company. I have been trying for days to contact them, emails and calls and no body answers. Ordered garden furniture and only received 1 parcel. Tracking hasn't moved for days and no one will reply. Phoneline goes straight to voicemail constantly. Spent £350 and dont have the product or the money back.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TecTake Ltd
Hi Ruth,
We are very sorry for the delayed delivery of your order. This is not at all what we wanted you to experience, and I can only sincerely apologise for that. It was not our intention to not assist you in a timely manner. Unfortunately we had multiple cases of delivery issues, which was due to containers getting stuck in the sorting process, which meant a slight backlog of customer communications from our side. I am very sorry you were affected by both of these. Furthermore, due to the increased volume of messages, in order to ensure everybody received a response as efficiently as possible, we made the decision to temporarily close our phone lines. This information should have been communicated in the automated message, so I apologise if this was not clear.
I can see that, ultimately, the second part of your order was delivered on 9th June. I am extremely sorry for the delay and for the understandable inconvenience and disappointment caused. We have also provided you with a partial refund as way of an apology for the delay.
We do hope that, now received, you are happy with the goods. If you do need anything else, or have any questions, please do not hesitate to contact us at mail@tectake.co.uk
item hasnt arrived
ordered garden furniture and it should have been delivered between Wednesday 27th May - Friday 29th May.
The order has not arrived.
when tracking the item says it cleared customs on 22nd May and there are no further updates.
Emailed tectake - no reply
tried to call multiple times a range of automated messages, no customer service team available, phone lines unavailable, and phone lines closed.
Is my order delayed? if so when is it likely to arrive
is my order lost?
extremely unhappy with the lack of communication and that i have wasted 3 days waiting for a delivery
customer number L_20533845
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TecTake Ltd
Hi Toni,
We are very sorry for the delayed delivery of your order. This is not at all what we wanted you to experience, and I can only sincerely apologise for that. It was not our intention to not assist you in a timely manner. Unfortunately we had multiple cases of delivery issues, which was due to containers getting stuck in the sorting process, which meant a slight backlog of customer communications from our side. I am very sorry you were affected by both of these. Furthermore, due to the increased volume of messages, in order to ensure everybody received a response as efficiently as possible, we made the decision to temporarily close our phone lines. This information should have been communicated in the automated message, so I apologise if this was not clear.
I can see that, ultimately, the order was delivered on 5th June. I am extremely sorry for the delay and for the understandable inconvenience and disappointment caused.
We do hope that, now received, you are happy with the goods. If you do need anything else, or have any questions, please do not hesitate to contact us at mail@tectake.co.uk
Only got a response once I added my…
Only got a response once I added my last trustpilot review! I’ve asked several times for a refund due to the goods not arriving and continue to be ignored.
Phone lines don’t work and no email communication in 3 weeks other than half an hour after I put up a review and even then, I still haven’t had my refund request acknowledged.
17. Mai 2026
Antwort von TecTake Ltd
Hi Naomi,
We are sorry for the issues with communication. This absolutely should not be the case, as we have a 24 hour response time to all cases. We have unfortunately noticed that, with our new system, if multiple messages are sent, the most recent message is taken as the time stamp for the entire case, not the oldest one, meaning it does push cases down the queue. We are looking into this, as it was not the case on our previous system.
Your order has since been fully refunded per your request, so hopefully this is now all resolved for you. If you do need anything else or have any questions, please do not hesitate to contact us.
Still waiting for the purchase to…
Still waiting for the purchase to arrive!
No response to a message sent asking why they have been in a warehouse for several days.
17. Mai 2026
Antwort von TecTake Ltd
Hi Gigi,
We are very sorry for the delayed delivery of your order. This is not at all what we wanted you to experience, and I can only sincerely apologise for that.
I can see that, ultimately, the order was delivered on 1st June. I am extremely sorry for the delay and for the understandable inconvenience and disappointment caused. We have now issued a partial refund to you as way of an apology for the delay.
We do hope that, now received, you are happy with the goods. If you do need anything else, or have any questions, please do not hesitate to contact us at mail@tectake.co.uk
Order not delivered! Terrible customer support
You are asking me for a review, but I haven’t received my order yet! And the tracking number is not being updated since 21st of May. I contacted your head office, but Iveta was not helpful at all and she did not follow up on my undelivered order.
16. Mai 2026
Antwort von TecTake Ltd
Hi Aleksandra,
We are very sorry for the delayed delivery of your order. This is not at all what we wanted you to experience, and I can only sincerely apologise for that. It was not our intention to not assist you in a suitable manner. Iveta was simply providing you with the information we had available at the time.
I can see that, ultimately, the order was delivered on 9th June. I am extremely sorry for the delay and for the understandable inconvenience and disappointment caused.
We do hope that, now received, you are happy with the goods. If you do need anything else, or have any questions, please do not hesitate to contact us at mail@tectake.co.uk
Terrible
Terrible. It stated 3-5 days delivery and I’m still waiting 2 weeks later with hardly any update and it still saying the package is in Germany. I asked to cancel and was told no , not until the goods got to me and I would need to tell the courier to return when I don’t know when that will be. The set was £160 so lot cheap. Not impressed at all.
16. Mai 2026
Antwort von TecTake Ltd
Hi Fiona,
We are very sorry for the delayed delivery of your order. This is not at all what we wanted you to experience, and I can only sincerely apologise for that.
I can see that, ultimately, the order was delivered. I am extremely sorry for the delay and for the understandable inconvenience and disappointment caused.
Now received, we are assisting you with the return of the order, which we will have sorted for you very shortly, so your full refund can be issued. If you do need anything else, or have any questions, please do not hesitate to contact us at mail@tectake.co.uk
I am disappointed with my experience
I am disappointed with my experience. I ordered dining chairs over two weeks ago and have still not received them.
The biggest issue has been communication. I sent several emails and only received one reply after a number of days. Getting updates on my order has been very difficult, and I have been left without clear information about where my parcel is or when it will arrive.
I understand that delivery delays can happen, but better communication and customer support would have made the situation much less frustrating.
At the moment, I am still waiting for my package and hoping to receive my dining chairs soon.
16. Mai 2026
Antwort von TecTake Ltd
Hi Melissa,
We are very sorry for the delayed delivery of your order. This is not at all what we wanted you to experience, and I can only sincerely apologise for that. It was not our intention to not assist you in a timely manner. Unfortunately we had multiple cases of delivery issues, which was due to containers getting stuck in the sorting process, which meant a slight backlog of customer communications from our side. I am very sorry you were affected by both of these. Furthermore, due to the increased volume of messages, in order to ensure everybody received a response as efficiently as possible, we made the decision to temporarily close our phone lines. This information should have been communicated in the automated message, so I apologise if this was not clear.
I can see that, ultimately, the order was delivered on 9th June. I am extremely sorry for the delay and for the understandable inconvenience and disappointment caused.
We do hope that, now received, you are happy with the goods. If you do need anything else, or have any questions, please do not hesitate to contact us at mail@tectake.co.uk
Ordered garden chairs through TESCO on…
Ordered garden chairs through TESCO on 18th May, delivery was expected between 21st and 22nd May. Its 30th today and despite sending emails (as noone answers their phone) - absolutely nothing. No response at all and no chairs. GLS delivery company kept saying on their tracker that they are in Germany. Now, Tesco has put the items as DELIVERED when I've received nothing! Shame on TESCO for using companies like this.
AVOID
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TecTake Ltd
Hi Lin,
We are very sorry for the delayed delivery of your order. This is not at all what we wanted you to experience, and I can only sincerely apologise for that. It was not our intention to not assist you in a timely manner. Unfortunately we had multiple cases of delivery issues, which was due to containers getting stuck in the sorting process, which meant a slight backlog of customer communications from our side. I am very sorry you were affected by both of these. Furthermore, due to the increased volume of messages, in order to ensure everybody received a response as efficiently as possible, we made the decision to temporarily close our phone lines. This information should have been communicated in the automated message, so I apologise if this was not clear.
I can see that, ultimately, the order was delivered on 4th June. I am extremely sorry for the delay and for the understandable inconvenience and disappointment caused.
We do hope that, now all received, you are happy with the goods. If you do need anything else, or have any questions, please do not hesitate to contact us at mail@tectake.co.uk
Chairs arrived on time with good…
Chairs arrived on time with good communication and tracking. Really pleased!
15. Mai 2026
I tried to return an item but got no…
I tried to return an item but got no response after emailing ect.. So I had to buy another
Terrible customer service
14. Mai 2026
Antwort von TecTake Ltd
Hi Julie,
We did respond to your e-mail regarding your return request on 25th May, providing next steps on how to do so. I am sorry if this was not received, however we did respond directly to the message you sent, so this should have reached you.
You are of course more than welcome to return for a full refund. Our returns address and information can be located here: https://www.tectake.co.uk/returns
If you have any questions or need any assistance with the process, please just send us a message at mail@tectake.co.uk
Multi purpose Ladder
After a few difficulties in the delivery we received the products and are happy. Quality looks good and will really help with decorating in the staircase area.
29. Mai 2026
Poor communication no order arrived
Poor communication. Order arrived later - after 2 weeks. Giving 3 stars, as the quality of furnitures is good, and the business offered partial refund as reimbursement.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TecTake Ltd
Hi Arkadiusz,
We are very sorry for the delayed delivery of your order and for the inconvenience this caused.
We are glad to hear however that, now received, you are happy with the furniture. If you do have any questions or need anything else, please do not hesitate to ask.
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