TecTake Ltd Bewertungen 

Antwort von TecTake Ltd

27. Juli 2026

Hi Mark,
We are truly sorry for the significant difficulties you've experienced with your patio set order, particularly the damaged box, missing parts, and the subsequent delays in receiving replacement parts. We understand your frustration at not being able to use your furniture due to these issues.
I can confirm that the original was shipped with the same courier (GLS delivered locally by Parcelforce). All 4 boxes were dispatched together however unfortunately became separated during sorting at the courier hub. We sorry for this and the inconvenience caused.
The replacement parts were ordered as requested and dispatched swiftly. Unfortunately they did become slightly delayed in transit, however I can see these have now been delivered.
I do hope that you now have everything to complete your order. If you do have any questions or need anything else, please do not hesitate to contact us once more.

Antwort von TecTake Ltd

Aktualisiert am 29. Juli 2026

We are truly sorry to hear about the faulty item and the lack of response to your email. Looking at the history for your order, we have not received any e-mail from you so I am not sure why that is the case, and can only sincerely apologise for this.
We understand your frustration and will actively look into this as quickly as possible to provide you with a complete resolution. For this to be possible, could you please write to us once more at mail@tectake.co.uk and provide some more information regarding the issue as well as some accompanying photos. We can then proceed to find the most relevant and complete resolution for you. Thank you.
Thank you for sending photos and for confirming which parts are faulty. We have now ordered replacements for these parts and they were shipped out to you already, with delivery expected for early next week.

Antwort von TecTake Ltd

21. Juli 2026

Hi Chris,
Your order was placed on 6th July and 1 of the 2 parcels associated with your order was delivered on 10th July. Unfortunately the 2nd parcel has become stuck in transit and appears to have potentially been lost or damaged. We are very sorry for this and will investigate separately with the courier to recover this parcel.
To avoid further delay or inconvenience to yourself, we can offer to either resend the missing parcel, refund just this box of chairs with you keeping the received box, or organise the collection and return of the box received for a full refund. Please just let us know which resolution you prefer by responding to us at mail@tectake.co.uk.
I can see we have received and replied to e-mails from you, so if these are not being received your side, please double-check your spam/promotion folders, as well as ensuring you have available space in your inbox capacity. Thank you.
We do temporarily have our phone lines closed, which is typical this time of year due to members of the customer service team having holidays, and ensures that we can still respond to all of our customers within our targeted response time of 24 working hours, whilst also giving staff an opportunity to have a well-earned rest.

Antwort von TecTake Ltd

Aktualisiert am 31. Juli 2026

Hi Holly,
We are truly sorry to hear about the damaged items and the lack of response. I have checked your order, and can see that we did reply to you on 15th July, asking if you could confirm the exact parts against a part list to ensure that the correct replacements were sent out.
I can however see in your message that it was 2 side plates and a pasta bowl which have been damaged, so we are fairly certain on what you require. As such, I have now ordered replacements for those 3 parts now, and these will be dispatched as soon as possible.
If you have any questions or need anything else, please do not hesitate to get in touch with us by email at mail@tectake.co.uk. Once again, our sincere apologies for the damage.

UPDATE: The replacement pieces have now been delivered. Thank you for confirming receipt of these, and it was our pleasure to assist you. Apologies again for the initial damage.

Antwort von TecTake Ltd

Aktualisiert am 22. Juli 2026

Good morning,
Your order was refunded back to the account used to complete the initial order on 2nd July. Please check the Mastercard used to see if you can locate the full refund amount.
If you need further information, please just message us at mail@tectake.co.uk so I can assist you further and provide any additional information to locate the refund.

In response to your update, it has been refunded back onto a Mastercard, which was used to complete the initial transaction. I will send you screenshots and information directly by e-mail.

Antwort von TecTake Ltd

13. Juli 2026

Hi Caroline,
We are truly sorry to hear about the significant issues you experienced with your delivery and our communication. We understand your frustration regarding the missing ladders and the difficulty in reaching us. At this time, I can see we have one contact from you, to which we responded on 7th July, however we have had nothing further. Could you please get back to us by e-mail so we can assist you further with this matter? Of course, if you are missing your ladder, will we investigate this and provide you with the relevant resolution which, in this case, would be either a replacement or a full refund.
Regarding our phone lines, these are temporarily closed. Information regarding this is provided in the automated voice message however I apologise if this is not clear.