So far, every device I’ve registered with Tech Pack has been repaired quickly and efficiently. My phones were fixed the very same day right outside my house in their mobile repair van, and my tablet w... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely perfect service, exceptional! If only all companies were like yours. My phone not only had the screen replaced but the technician resolved other issues too. I feel like I have a brand new p... Mehr ansehen
Unternehmen hat geantwortet
Great communication Extremely helpful Very efficient As a first timer i had no idea what i was doing You made my claim less srtessful with your guidance
Unternehmen hat geantwortet
Paying £17.50 a month for 7 years ,so decided to claim on Samsung Phone that had a issue with hearing any incoming voice calls. To progress the claim I had to pay another £59 up front. Long and sho... Mehr ansehen
Unternehmen hat geantwortet
4.4
Hervorragend
1663 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Diako. We will feed this back to the technician.
Kind regards,
Anne-Marie.
Fast resolution and good service.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Laura. We appreciate your review.
Kind regards,
Anne-Marie.
Simple and easy to book repairs
Simple and easy to book repairs, the cost of the excess is fair and reasonable.
The man who came and did my phone repair was friendly and polite.
He had had a cancellation and was running early, he rang to ask if it was possible to come sooner, I was having lunch with friends at a pub minutes away from home so he came to me instead, and fixed my phone whilst I sat and ate lunch, which actually was a big help to me for the rest if the day. Really appreciated this.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Amiee. We are delighted that you found our Come to You Repair Service convenient, and that the technician was able to repair your device whilst you were eating your lunch.
Kind regards,
Anne-Marie.
So quick and easy and the price for…
So quick and easy and the price for repairs is cracking. Great communication throughout and no issues what so ever. Keep doing what your doing, which is a great job.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Marlene. We are delighted that you find our service to be five-star.
Kind regards,
Anne-Marie.
v.good services
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Artur. We appreciate your review.
Kind regards,
Anne-Marie.
Fast, efficient and highly recommended!
Doorstep replacement of my inner screen on the Samsung fold 7 made it so easy for me. Phone was gone for an hour and came back looking brand new! really pleasant interaction with the Engineer too!
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Harriett. We are delighted that you would recommend our service and we will pass this review on to the technician.
Kind regards,
Anne-Marie.
Very fast claim process but got the…
Very fast claim process but got the generic black phone as a replacement for my Awesome Lavender which obviously you pay extra for the colour would like to have been a like for like replacement
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
We are sorry to hear that you did not receive the same-coloured device you claimed for.
Whilst every effort is made to send the same colour as the claimed device, this is subject to availability, as the device is covered for the specification, not the colour. We send out the most suitable colour as soon as possible, so that you are not left without a working device. In this instance, the Awesome Lavender was not in stock. Our apologies that you feel disappointed about this, Adrian.
Kind regards,
Anne-Marie.
I would like to express my sincere…
I would like to express my sincere appreciation for the excellent service provided by Kelvin De Sousa, who came to fix my phone.
Kelvin was punctual, professional, and extremely courteous throughout the entire visit. He quickly diagnosed the issue and clearly explained what needed to be done, which gave me great confidence in his expertise. The repair was carried out efficiently and with great attention to detail.
What stood out most was Kelvin’s patience and willingness to answer my questions. He made sure everything was fully tested and working perfectly before leaving, ensuring I was completely satisfied with the service.
It’s rare to come across such dedicated and skilled professionals. Kelvin truly represents outstanding customer service, and I would highly recommend him to anyone in need of phone repair support.
Thank you again, Kelvin, for your excellent work!
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Daniela. We are delighted with your review and we have passed this on to Kelvin and his Team Lead.
Kind regards,
Anne-Marie.
Best service around
So easy to add gadgets and claim. Amazingly fast response...actually very fast usually 24hrs!
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Jenelle. We are delighted that you think we offer the best service around.
Kind regards,
Anne-Marie.
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Muneeb. We are delighted that you loved the service provided.
Kind regards,
Anne-Marie.
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Nathan. We appreciate your review and will pass this on to Chris and the team.
Kind regards,
Anne-Marie.
Great service
Chris kept me updated with what time he would be arriving, he arrived in the allocated time slot and was able to fix my phone screen in around half an hour. Great service.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Katie. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Muhammad. We appreciate your review.
Kind regards,
Anne-Marie.
Such a good service from start to…
Such a good service from start to finish, easy to use perfect
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Victoria. We appreciate your review, and we are delighted that you found the claims process easy.
Kind regards,
Anne-Marie.
Incredibly helpful and speedy fix
I had a charging port issue on my Samsung S24 Ultra, the technician who came to my house was incredibly helpful and fixed the issue outside my home and incredibly fast too
I highly recommend using this service!
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Leon. We are delighted that you would recommend the service we provide.
Kind regards,
Anne-Marie.
I have been trying to register my claim…
I have been trying to register my claim for the past 6 days using the phone number but it's been frustrating and causing me a lot of distress because its gets to a point and say I cannot continue, can't I speak or make claim through an advisor, customer care service , it's just frustrating and my gadjet is still there faulty.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
We are sorry to hear that you are experiencing issues getting through to the team. Please follow the prompts and ensure that you are in a quiet area, and the system will be able to log your claim. Otherwise, if you stay on the line, you will be put through to an agent.
Kind regards,
Anne-Marie.
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Gemma. We appreciate your review.
Kind regards,
Anne-Marie.
Paid for Insurance, Received a Used Phone
I paid for Barclays Tech Insurance for four years without making any claims. When I eventually lost my phone, I was shocked by the service I received.
First, I had to pay £150 for the replacement. Then I had to wait over a month to receive it.
On top of that, the replacement phone was not brand new — it was a used/refurbished device. I was told they only provide used phones, not new ones.
After years of paying premiums, this was extremely disappointing. The long delay and receiving a used phone after paying £17.50 a month does not feel like good value for money.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
We are truly sorry to hear of your dissatisfaction, Leyla.
To allow us to look at your claim, please respond to the Trustpilot verification email.
Update:
Thank you for providing your details, Leyla.
We can see that the claim was for theft and that the correct excess fee was advised for the claim, we can also see that the reason why the claim took a month to fulfill is because of documentation validation issues.
We are pleased to see that once all valid documentation was provided, the claim was approved.
We can advise that all replacement devices are refurbished, which are of a Grade A standard and come with a 24 month warranty, we hope this gives you peace of mind.
Kind regards,
Anne-Marie.
Chris repaired my phone and I am very…
Chris repaired my phone and I am very happy with the services. He was very helpful and polite. The phone came out to be perfect. Only took 40 minutes.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We appreciate your review, and we will pass your praise on to Chris and the team.
Kind regards,
Anne-Marie.
Wow, really pleased
Chris came to my house and fixed both issues on my phone in record time. He was friendly but remained very professional. He was a pleasure to deal with and I'm very grateful for his 5 star service. Thanks so much Chris and Techpackinsurance.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Karen. We are delighted that the service provided to you was five-star and we will pass this on to Chris and the team.
Kind regards,
Anne-Marie.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.