Tailor Made Rail Bewertungen 649

All contacts leading up to our holiday were pleasant and helpful.
We started off with there advertised Cinque Terre trip and were very impressed how flexible they were in altering to suit our wishes. (extra days and detours).
All rail tickets and hotel vouchers supplied, resulted in a trouble free and enjoyable holiday. Hotels were all of a good standard.

Europe Rail tour 25 we would like to thank Tailor Made Rail for putting a lovely Holiday together for us traveling through Switzerland 🇨🇭 on to lake Como great accommodation along the way.

I received excellent service from
Tailor Made Rail ( TMR). During the early booking stages I made several calls to TMR. All the agents and advisers I spoke to were very knowledgeable, helpful and polite and took the trouble to understand my requirements and to address these. If they could not deal with my query immediately, they would look into it further and promptly come back with an answer or alternatives, either by email or by phone. The train and hotel bookings were spot on. On my return I received an email ( and as requested, a telephone call) for my feed back from the trip. I was inadvertently overcharged for accommodation on my card at one of the hotels. When I explained this to TMR they promptly arranged a refund from the hotel. All in all, an excellent service.

Well thought out and planned itinerary. Great communication and support. Excellent service.

Fantastic service. Apart from the time of the first train on our trip to Austria being incorrect (!), the itinerary was perfect from beginning to end, the instructions re Interrail passes were crystal clear and the train connections easy to navigate. We had only one problem when our TGV from Colmar to Paris Est was cancelled without warning; Zak from TMR was on the phone almost before we realised we were stranded, and reservations organised on another train so we made our Eurostar back to London as planned.
This was our first experience with TMR and we will definitely use you again!

This is the third time we have travelled with Tailor Made Rail and yet again it was excellent. Seamless travel experience and well chosen hotels. Ive recommended them to several friends who all had the same experience.

Another great trip to Bologna, Parma,Modena and Ferrara. Well organised and it was good to receive less paper for our train tickets. It might have been helpful to make use of the Trenitalia App to access the tickets though. That said, we were only required to present the QR code once in 6 journeys.

Very well organised, we liked the hotel choices, which were in perfect locations for restaurants and stations.
Would definitely book another trip with this company.

The itinerary compiled by Tailor Made Rail for our recent visit to France, Germany, Switzerland and Italy was fantastic. The information pack sent with our Interrail tickets was clear and easy to follow. The hotels that were booked were excellent. Definitely would recommend Tailor Made Rail. Really stress-free travel at its best.

It was our first holiday of this type and with this tour operator. We are both approaching 80 and were, understandably, nervous about what could go wrong. It was a trip to Northern Italy and involved quite a few rail journeys as well as several hotels. We needn’t have worried as the experience was everything we could have hoped for. Beautiful trains and every one on time, lovely hotels which were convenient for the stations and a superb destination. We are considering booking with Tailor Made next year to enjoy another part of the world.

Communication with TMR staff was very good.
Excellent information and documentation all supplied in an easy to follow day-by-day format.
Clear instructions on using the rail pass.
Excellent itinerary and great selection of hotels.
Prompt and efficient service dealing with an unexpected last-minute change of plan.
Would have no hesitation in recommending.

This was our first holiday with Tailor Made Rail and we would not hesitate to use them again. We chose one of their advertised packages, for Andalusia, and then had it customised to meet our requirements. The train bookings all worked very well, with excellent instructions from TMR. We opted for the 1st class upgrade package which I would highly recommend given the time spent on the trains. All the hotels booked for us where great, all in a good location, walkable from the rail stations and close to (but not in the middle of) each city. I would highly recommend Tailor Made Rail.

Tailor Made Rail
The company kept in very good communication with us throughout our dealings with them. Melissa was especially helpful and dealt effectively with all of the queries and changes that I presented to her.
The company organised taxi transfers for us twice during our trip - the first when there was a rail strike in Italy and the second when our ferry from Malta was delayed and we missed a connection.
I was very happy with the service we experienced with them

The people are just great ,with help and advice, it was my first time and was on my own and all went to plan.

The holiday was so well planned from train travel through to the choice of hotels. The team at Tailor Made Rail were really helpful whenever we had questions. We made friends with the people that were on the same trip and enjoyed many meals and drinks with them. Lovely memories.

Very easy booking process and just about every part of our holiday organised by TMR. We had a couple of questions before leaving for our holiday which were quickly answered and explained. We would use this company again.

A fantastic experience, very well organised by TMR and very supportive communication.
We’ve come home wanting to do another trip.
Very exciting, a little tricky finding out platform numbers but we worked well together.
Views were amazing,would only consider doing it first class though.

We enjoyed our Tailor Made Rail trip so much last year that we did it again this year.

We had a great rail holiday in France 2024 that we tailored the Vienna package to do another one this year. Customer service was great from pre sale support and post sale questions to holiday support, when a delayed train made us nearly miss the Eurostar.

It is the customer service from start to finish that brings us back to tmr and share your name with friends and fellow travellers. Can't wait to do it all over again :)