Swapfiets Nederland Bewertungen 

Ze bellen niet aan op je huisadres. Als je niet onmiddellijk opneemt terwijl de bezorger je een half uur voor de afgesproken tijd belt maar wel gewoon thuis bent zoals afgesproken dan wordt de afspraak gewoon direct zonder overleg geannuleerd. Dan kun je gewoon weer een paar dagen langer wachten en een nieuwe dag gaan thuiswerken in de hoop dat ze dan wel langskomen. Enige flexibiliteit is onmogelijk bij Swapfiets.

Happy with the bike, happy with the service.
When I have been to the shop in Centuirbaan (on two occasions) I was sorted out promptly, with a smile.
Most recent visit was yesterday - when Ollie swapped my battery for a new one (after 2 years of rental of the Power 1 bike)

Snel geholpen in Utrecht, vriendelijke medewerkers die alles goed uitleggen. Super service!

i rented many things around the world and this was the only product i felt disappointed, i mean it's just a product at the end. i live in amsterdam west, and the nearest shop they have to my place is always full with the appointments. so whenever you need something, you either have to take an appointment for a few days later, or haul your bike to another service point which is not practical, and they claim their product to be practical.

i rented for a full year. their most expansive 75 euro power 7 bike. i could only find a single appointment to the nearest store (it was an appointment for a week later), in a whole year! i think 1 year is enough time to fix things, especially on capacity management. and they just tell you that that store is always busy. bro like come on :) fix it then. it can't be that busy for a full year.

the first bike they gave me was malfunctioning, and this was raised in a spring check up thing. then they replaced my bike and i realized i've been riding a broken bike for the past months. something to do with its torque sensor idk, and i don't wanna know. maybe better check what you are handing to your customers.

then the second bike had suddenly a flat tire. and it didn't even happen while i was riding it. it slowly deflated in 2 days from my understanding, and once i needed it it was flat. this is where i just got uncomfortable with the service they provide, and on how were they providing it.

i called the customer support. the guy tried to help me, said he can try finding an appointment for the nearest store tomorrow because apparently some people cancel their appointments. i need the bike today! and he told me that if i don't want to wait, i can just bring my bike to de pijp! i live in west bro, and i have a flat tyre... what are they expecting me to do, lift the 25 kg bike and bring it to de pijp? crazy. and when you ask about this, like does that make sense to you? customer agent told me "yeah i can't tell you to ride it but can't tell you to not ride it either". and if i rode that bike to de pijp, i'm sure its rear rim would be destroyed.

then i tried my luck at the actual store (because they tell you to directly visit the store for small things, i think replacing an inner tube of a single wheel is simple and small enough, for a bike shop). i went there, waited in line like 10 minutes for the technician to adjust someone's seat (yes, just to adjust a seat). then i told him i was there to ask a quick question, can i bring my bike without an appointment, i have a flat tyre and i simply can't book an appointment for this store because it's always full. the guy didn't even care, didn't listen, just turned his head away to the next customer telling me he has to deal with customers with appointments first. bro i'm asking you a question like a normal human being, you don't even listen, i don't even have my bike with me! so i left. i cancelled my subscription. then i decided to create a service request at my place, one i could call a technician over after waiting like 4 days. so i wanted to that. then i was suddenly not able to create appointments anymore, because i was cancelling my subscription :) then i contact the customer support again, and you know what happens? the guy lectures me saying that he told me to check in with him tomorrow, why did i visit the store? i was just going to ask him create an appointment for me, cause i still have the bike for another 30 days. i don't care man, if i pay you this premium, you solve my problem. if you don't, i take my money elsewhere. if i had a bike that i own, the bike shop right next to my house would fix it like in 10 minutes. i can even fix it myself in 5 minutes. but apparently they can't. and once you cancel the subscription, you have to wait 30 days and keep paying them. even if you paid for the flexible membership option, like me :)

so anyone considering to rent a swapfiets just to have a seamless ebike experience, i'm advising you to not. because they are very cool with taking you on board, but they don't help once you need something. and trying to help doesn't count, i need actual help! and apparently they simply don't have enough capacity to serve everyone in amsterdam. at least they couldn't resolve my problem.

also one quick tip, they offer you 3 month discount once you try to opt out. use that :) then cancel if you want. i just don't wanna pay a dime to them anymore, because simply they are not fair. but cool bikes tbh, i was never disapointed about the bikes, but the way they operate. until you experience a problem with your bike, it's a nice service. once you experience the problem, believe me getting and fixing your own bike is cheaper and faster. i paid nearly 950 euros to them in a year. if i had just bought a bike instead with that money, i could be riding my ebike that day. and then sell it if i feel like it :)

I’ve been a Swapfiets customer for years and used to be very happy with my Power 1. My old bike worked great for a long time but since it had to be replaced, the experience has been a mess.

In Eindhoven I was offered one that was too small for my height and the bikes I received afterwards were much older with noticeably worse motor assistance.

Support then told me they had added a note so the store could help me get the best bike available ans suggested me to travel to Rotterdam but once there I was told they couldn’t guarantee anything.
I was offered bikes with 10,000–15,000 km and extremely corroded.

I eventually decided myself to travel to Utrecht where the employee was lovely, listened to me and found me a Power 1 with around 4,000 km that works.

The problem is the quality of the replacement bikes and the poor communication between support and the stores. After being a loyal customer for so many years, paying 64 E/month I really expected better.
I hope Swapfiets can improve the quality and condition of the Power 1.

Thomas was so nice and accommodating. Made my first experience ever getting a bike very smooth. Would highly recommend to anyone, especially those new in town!

Afgelopen dinsdag mijn fiets opgehaald bij swapfiets Nijmegen. Helaas werden we niet vriendelijk ontvangen, sprak de medewerker geen Nederlands en gebrekkig Engels en kreeg ze de fiets niet goed ingesteld. Gelukkig is er online wel weer informatie te vinden over de service en de fiets.

the guy that helped me was super nice and efficient. even though they were super busy he took the time to help me properly and gave me a great experience

het was makkelijk om een reservering te maken, medewerkster van swap was bij ophalen van de fiets heel aardig en behulpzaam, goede fiets

You have to wait many days if you request a repair or delivery of a new bicycle to your home. Many times I go to the store for a new bike and the one they give me already has defects or damage. And it's very expensive, 25 euros for these bikes that are already getting old.

very good, every time I need help, the staff are so helpful and fast

I bought a deluxe version and my bike is old compared to my friends that took the same one

I didn't get the basket as I ordered it and being charged for.

Vriendelijk. We waren te laat voor onze afspraak maar het was geen probleem. Alles duidelijk uitgelegd 👍

Stefan who changed out my bike was great. The process of scheduling and waiting 10
Days for repair was not. Your scheduling and customer service bot needs work

Excellent, everything' is good

I was quite excited to pick up the bike. Half way on my home with the bike from the store on the day I picked up the bike, the handlebars became very loose where I could not ride the bike. The handlebars were tending to drop downwards where the handles were facing down towards the ground. I nearly crashed into a set of bikes as the handlebars were loose. It became unsafe to ride the bike. I had to walk back home with the bike. I asked to cancel the subscription the same very day as I had a very bad experience and felt unsafe on the bike. I also attached a picture of the handlebars. I was given only two options. First option was to walk the bike back to the store and be charged the full subscription fee for cancelling the subscription even though I received the bike with loose handlebars which made the bike unsafe to begin with. The second choice was to get another bike and return it within 14 days if not happy (and be charged the full subscription fee and pro rata for the days I have the new bike). I chose the second option because I will return the new bike by riding it back to the store before the 14 day period as I have no other means of getting the bike to the store as I do not live close to the store. I will be charged now for all of this but I found this very inconvenient for an unsafe bike that was given to me to begin with (and now being charged for it). Once I return the bike, I will not be taking another swapfiets again.

Zo'n slechte ervaring dat ik na een week van afgezegde afspraken, een fiets met mankementen, er maar helemaal van af heb gezien. Geen swapfiets voor mij. Wel complimenten aan de vriendelijkheid en servicegerichtheid van de bezorger en de klantenservice in whatsapp.

Very poor service. My bicycle keeps breaking down, and I have to travel 40 km by train every week just to replace it. I pay for a service, but I’m the one constantly dealing with the problems.