Sunshine Pools Bewertungen 206

TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Such an efficient company . Ordered the pool and the next day it arrived. Deliver firms used were also excellent.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Our old KD above ground pool, which had served us well for 29 years, finally gave up the ghost last year. After researching options for a replacement it was clear that Sunshine Pools had the best off... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Ordered internet electric pool heater for our 16’x8’ above ground pool. Although this heater is only recommended for smaller pools, it is definitely making a difference. My kids didn’t use pool muc... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

After some initial follow up regarding delivery, the pool arrived as agreed. It was well packed and everything needed was there. The building instructions were a little basic but ok once got the... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Außenpool
  2. Kinderladen
  3. Kinderspielzeuggeschäft
  4. Swimmingpool
  5. Poolbedarf
  6. Spielwarengeschäft

Vom Unternehmen geschrieben

Who Are We? We are the Above Ground Pool Specialists. We have been selling pools online since the early naughties. We were one of the first online retailers of Above Ground Pools and have a wealth of knowledge and experience we are happy to share with you. We are also one of the largest independent retailers of above ground pools online in the UK. We are a family owned and run business, based in Surrey, so you can be assured that you will be dealing with a UK based company. Our Expertise Whether you are purchasing your first Above Ground Pool or you need accessories for an existing pool we can help. You can call us, message us, or email us and we will be happy to talk you through your purchase and advise you on your options. Whatever your budget or size of garden we will have a pool for you. We are pleased to be able to offer our customers a ‘One Stop Shop’ – we sell all you need to get your pool up and running and start having fun in the sun.


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

206 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Easy to assemble and many hours of fun…

Easy to assemble and many hours of fun to date. Deliverd on time. Would recomend.

1. Juni 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Bewertet mit 1 von 5 Sternen

When we received the pool and it leaked…

When we received the pool and it leaked water....
Simple and most obvious thing to do was get the leaking one collected and send us another!
But no all sorts of issues can't send another..
What about the hundreds of gallons of water we've wasted and the time we now can't recover, kids can't play in the pool....

7. Juni 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review.

We are sorry that there was a leak in the liner. Unfortunately, we do not know if there is a fault with the liner until the customer alerts us to it, as the pool sets come boxed into our warehouse.

We do not stock spare liners and the manufacturer prefers to communicate directly with customers on all their warranty claims as this is the quickest way to resolve any problems.

We are glad we could send you some patches, so you could continue to use the pool and the manufacturer will be sending you a new liner.

Kind regards,

Customer Services

Bewertet mit 5 von 5 Sternen

Quick delivery and exactly as described…

Quick delivery and exactly as described - great value too.

5. Juni 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Bewertet mit 5 von 5 Sternen

Quick dispatch and smooth delivery-pool…

Quick dispatch and smooth delivery-pool arrived just in time for the hot weather, the kids have been in it every day!

5. Juni 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and are glad your family are enjoying your new purchase.

Kind regards

Customer Services

Bewertet mit 5 von 5 Sternen

Great service was a little worried…

Great service was a little worried ordering as such low prices . But great services . Even rsng to say sorry parcel was delayed by a day due to so many orders. Whuch wasnr a problem as kept me uodate

5. Juni 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Bewertet mit 4 von 5 Sternen

Delivery issues

Very helpful online staff but issues with delivery . Product great though

5. Juni 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Bewertet mit 5 von 5 Sternen

Delivery was great

Delivery was great. Drivers were great. Very polite and respectful.

23. Mai 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review.

We really value your feedback and hope that you are enjoying your new pool.

Kind regards

Customer Services

Bewertet mit 5 von 5 Sternen

ive not put up the pool yet but in…

ive not put up the pool yet but in terms of delivery, communication and advice sunshine pools have been excellent

29. Mai 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review.

We really value your feedback and hope that you enjoy your new pool when you have assembled it.

Kind regards

Customer Services

Bewertet mit 5 von 5 Sternen

Great pool

Quick delivery. Easy assembly. Best money spent this summer! Great pool for our family.

29. Mai 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review.

We really value your feedback and hope that you are enjoying your new pool.

Kind regards

Customer Services

Bewertet mit 5 von 5 Sternen

Great service

Great service. Great pool

18. Mai 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review.

We really value your feedback and hope that you are enjoying your new pool.

Kind regards

Customer Services

Bewertet mit 5 von 5 Sternen

Fantastic pool in time for hot weather

Delivery was easy at set time/ day. Pool was delivered to the place needed. It took us 3 hrs to come strict the pool and a couple of days to fill (24ft). It’s amazing, children love it. I use a tether for swimming

11. Mai 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for taking the time to review your recent purchase.

We're so pleased to see your feedback and that you and your children love the pool.

Kind regards

Customer Services

Bewertet mit 1 von 5 Sternen

Do NOT buy from sunshine pools

Do not buy from sunshine pools. They have sent us a damaged, dented, marked pool with a leak. They keep palming us off to bestways with no solution. Was told to fill the pool and they would send patches whilst we wait we have now been told by bestways that the pool needs to be cut up in order for them to replace. Wasted time, water and money. Now not answering the phone or replying to emails. Will be going through my credit card company to have the money refunded! Avoid! Absolutely no responsibility taken blaming third parties for the problem!

1. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

sunshinepools.co.uk - They were incredibly helpful

They were incredibly helpful, really friendly, and the product arrived perfectly. A very pleasant purchasing experience.

Thanks very much to all at Sunshinepools.co.uk,

Gav

17. Mai 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for taking the time to review your recent purchase with us.

We're really pleased to see your feedback and we hope you and your family are enjoying their new pool.

Kind regards

Customer Services

Bewertet mit 4 von 5 Sternen

Just two flaws

The pool is great. However there is two flaws. firstly The pool cover is way too small. Whatever way we turned it the pool cover would not fit. Secondly, the plastic nuts easily brake. My child tried to climb the ladder and quite a few of the nuts flew off.we had to go to buy metal nuts as a replacement. Other than that it is perfectly fine.

23. April 2023
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see that you think the pool is great.

The covers are packaged with the product they are the correct size for. We have had reports the covers are quite tight to put on initially but this should get easier. If you have a few people to assist the first time, this should help.

We are sorry to hear about the nuts breaking. If you have any concerns going forward, please let us know, so we can raise this with Bestway.

Kind regards

Customer Services

Bewertet mit 5 von 5 Sternen

Great customer service

They went the extra mile with customer support . Kept me informed about the item. Gave me the option of a full refund when they couldn’t source the item.
Very helpful when I had to return item , due to my mistake.

18. September 2022
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and will feed this back to the team.

Kind regards

Customer Services

Bewertet mit 4 von 5 Sternen

Ordered hot tub.

Ordered lazy spa hot tub.
It arrived on time and we're happy with it.

20. September 2022
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Bewertet mit 5 von 5 Sternen

Very happy with are Milan spa .

Very happy with are Milan spa .
Service from sunshine pools was excellent.
Would highly recommend the Milan spa as it has 2 speeds for the bubbles.

1. September 2022
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback. We are a small, family run business and good service to our customers is very important to us.

We are pleased you are happy with the spa and the featured settings for the bubbles.

Enjoy your new purchase.

Kind regards

Customer Services

Bewertet mit 5 von 5 Sternen

Bought a lay z spa palm springs which…

Bought a lay z spa palm springs which is great, at a very good price. Delivery company were not good but Jane at sunshine pools customer service sorted it all out, so overall great experience.

6. September 2022
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and that you think the Lay-Z-Spa Palm Springs is great.

We are sorry there was an issue with the delivery, but pleased we could get it resolved for you.

We hope you family enjoying using your new purchase.

Kind regards

Customer Services

Bewertet mit 5 von 5 Sternen

Excellent communication and dispatch…

Excellent communication and dispatch was very quick. Product as described. Issue with delivery company "losing" the 41kg package. They were poor so emailed sunshine pools, they chased the company and dispatched a relacement as soon as they found out it had been "lost". My adviced, change the delivery company you use before they ruin your reputation.

31. August 2022
Sunshine Pools-Logo

Antwort von Sunshine Pools

Thank you for your review. We really appreciate it.

We are sorry the original consignment was lost by the courier but are pleased we could get a second despatched to fulfil your order.

We only have a small number of couriers to choose from, as the packages are so heavy, they cannot travel through a lot of networks.

The couriers used are reviewed regularly. We will pass your comments and feedback through to the management for consideration. Thank you.

We hope your family enjoys your new purchase.

Kind regards

Customer Services

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr