Ordered a SubCold small fridge 85L for a home bar after 2 returned orders for a COMFEE home bar fridge from Amazon, which both turned up severely damaged. SubCold was delivered quickly and on the... Mehr ansehen
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Ordered a 180 bottle beer fridge Sunday they delivered Friday can’t ask anymore than that, thanks to the delivery guys who put it where I asked thanks to you all
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I always get my fridges from Subcold - good quality, reasonably priced, delivery as stated on purchase. Thanks to all the Team who keep the "cogs" turning successfully
Ordered two drinks fridges and one arrived badly damaged on Thursday 2 July (most likely damaged in transit rather than at source). Customer services form filling was an efficient process (evening o... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Kontaktinformationen
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, Vereinigtes Königreich
- 01506 440 557
- sales@subcold.com
- subcold.com
4.6
Hervorragend
2482 Bewertungen
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Warranty & Customer Service will do anything but fix.
Not entirely happy with their warranty process.
Brought a Subcold Cave-50 in April 2026. It started making loud noises, frosting & the entirely stopped working.
Filled out their warranty claim form 30.06.26. They came back and advise that they would send out a part based on what they think it is, to my home for me to fit at the back of my fridge.
Even though not comfortable with this, they assured that it didn’t need to be done by a technical / professional Engineer. I asked what the part was or what the suspected fault was, twice, and they kind of refused to answer.
They sent the part out, I replaced it, the fridge isn’t working again. It actually said on the instructions that this needs to be carried out by a professional, even though over email they said it was “simple”.
Reached out to them again 12.07.26 and they’re now asking different questions to assess the next steps of the warranty claim.
I brought this via Amazon, who has said I can return the fridge at my own cost and then have a refund & the postage refunded after.
I thought I’d try Subcold’s Warranty first, instead of claiming back costs. All I can see after the numerous emails exchanged is that they will do anything with no proper assessment but simply guesses, to replace different parts but not your actual fridge?
£150 for a fridge that broke down after 2 months and in this heat without a mini-fridge that they’re turning into a one month repair at this rate.
DO NOT BUY.
It’s a joke.
12. Juli 2026
Bewertung ohne vorherige Einladung
If you need a Drinks Fridge.... Start Here !!
Had it a week now and Amazing. Cooled so quick and working so well in the crazy UK heat. Thank you !
30. Juni 2026
Antwort von Subcold
Dear Paul,
Thank you for the fantastic review! We’re delighted to hear your drinks fridge cooled down so quickly and is keeping everything perfectly chilled during the crazy summer heat 🧊
It’s great to know you’re so pleased with it after your first week. Thank you for choosing Subcold!
Best Wishes,
Subcold Team
Very quick delivery.great small freezer.
6. Juli 2026
Antwort von Subcold
Dear Pat,
Thank you for your lovely review. We’re so pleased to hear your freezer arrived quickly and that you’re happy with its compact size and performance.
Best Wishes,
Subcold Team
Antwort von Subcold
Dear Alan,
Thank you for your kind review. We’re delighted to hear your order arrived quickly and that you were kept well informed about the delivery time.
Best Wishes,
Subcold Team
Super speedy delivery and great quality product
Super speedy delivery - next day. Really pleased with my mini fridge - great quality and love the portability.
7. Juli 2026
Antwort von Subcold
Dear Lynne,
Thank you for the brilliant review! We’re so pleased your mini fridge arrived the next day and that you’re happy with both the quality and portability. It’s great to know it’s been such a positive experience from start to finish.
Best Wishes,
Subcold Team
Good customer service and fast delivery
30. Juni 2026
Antwort von Subcold
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear you were pleased with our customer service and the fast delivery of your order.
Best Wishes,
Subcold Team
Fast delivery and easy set up
Fast delivery and easy set up. Fully stocked machine cooled to desired temp within 24 hours and has renained contant since.
6. Juli 2026
Antwort von Subcold
Dear Simon,
Thank you for your great review. We’re pleased to hear your order arrived quickly and that the setup was straightforward. It’s also brilliant to know the fully stocked unit reached your desired temperature within 24 hours and has remained consistently cool since 🧊
Best Wishes,
Subcold Team
Delivery was tops but
Delivery was tops but - I had a problem and tried to call customer service !!!! Good luck with that
29. Juni 2026
Antwort von Subcold
Dear Customer,
Thank you for your feedback. We’re pleased to hear the delivery went well, but we’re sorry you had difficulty reaching our customer service team by phone. We understand how frustrating that can be when you need help. Our phone lines have been extremely busy recently due to peak season.
Please email us at sales@subcold.com with your order details and a brief description, and our CS Team will respond within 24 hours.
Best Wishes,
Subcold Team
Ordered a 180 bottle beer fridge…
Ordered a 180 bottle beer fridge Sunday they delivered Friday can’t ask anymore than that, thanks to the delivery guys who put it where I asked thanks to you all
29. Juni 2026
Antwort von Subcold
Dear Colin,
Thank you for your fantastic review. We’re delighted to hear your 180-bottle beer fridge arrived promptly and that the delivery team placed it exactly where you wanted. We really appreciate your kind words and hope you enjoy plenty of perfectly chilled drinks 🧊
Best Wishes,
Subcold Team
Antwort von Subcold
Dear Chris,
Thank you for your lovely review. We’re delighted to hear you’re so pleased with your fridge and that it arrived so quickly. We hope you enjoy keeping your drinks perfectly chilled 🧊
Best Wishes,
Subcold Team
Kept informed of the delivery
Kept informed of the delivery. Box in perfect condition and undamaged
6. Juli 2026
Best place for fridges of all sizes
I always get my fridges from Subcold - good quality, reasonably priced, delivery as stated on purchase. Thanks to all the Team who keep the "cogs" turning successfully
14. April 2026
I was very impressed with customer…
I was very impressed with customer service and their quick response to small issues .
30. Juni 2026
Super fridge
Super fridge, perfect for keeping my insulin cold in this hot weather
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear Customer,
Thank you for your lovely review! We’re so pleased to hear your Subcold fridge is helping keep your insulin cold, especially during the hot weather ❄️ It’s great to know it’s doing exactly what you need and giving you that extra peace of mind.
Best Wishes,
Subcold Team
Antwort von Subcold
Dear Rob,
Thank you for your kind review. We’re pleased to hear you were happy with the quick service and really appreciate your feedback.
Best Wishes,
Subcold Team
Such a cute and great little fridge
Such a cute and great little fridge! Chic too. I love it! Keeps drinks and chocolate beautifully cold and ready for when you want that lovely cool drink or treat. So nice, very happy I bought it! Great for sleepovers too :)
2. Juli 2026
Antwort von Subcold
Dear Martha,
Thank you for your lovely review. We’re so pleased to hear you love your little fridge and that it’s keeping your drinks and chocolate beautifully cold 🧊
It’s great to know it’s been a stylish and handy addition, especially for sleepovers too!
Best Wishes,
Subcold Team
Antwort von Subcold
Dear Customer,
Thank you for your kind review and recommendation. We’re delighted to hear you were happy with the fast delivery and overall service.
Best Wishes,
Subcold Team
Great product at competitive price
Great product at competitive price. Quick delivery using very good delivery service
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Subcold
Dear Customer,
Thank you for your great review. We’re delighted to hear you’re happy with the product, competitive price, and quick delivery service.
Best Wishes,
Subcold Team
Not what I would call Class A
I bought a reconditioned class A super 65. It arrived in a huge box which was damaged. The fridge has a small dent on one side, the door wasn't on its pivot which was digging into the top of the door frame and one of the shelves was jammed in. The unit seems to work okay but is occasionally quite noisy with a rattle. Not what I would class as class A. It is a very nice fridge however and I would buy from them again - but perhaps not reconditioned!
2. Juli 2026
Antwort von Subcold
Dear Stephen,
Thank you for your review. We’re sorry to hear that your reconditioned Super 65 arrived with some damage, as this is not the experience we’d want for you.
However, we’re pleased to hear you still like the fridge and would consider buying from us again
Best Wishes,
Subcold Team
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