The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Mehr ansehen
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Das sagen Bewerter
We’ve always had log burners, but wanted something less messy—especially with the rising cost of logs—and more economical to run. After a lot of research, we chose the Reflex 75T because of its incr... Mehr ansehen
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We couldn’t be happier with our Stovax log burner. It’s an easy 5 stars from us! Not only is it incredibly efficient and keeps the room perfectly warm, but it also completely transforms the space. It... Mehr ansehen
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Just had second service - lucky to get the same technician as last time - Jon Thompson - the fire had stopped working a couple of weeks ago - he serviced it and it is working perfectly. Gave excellent... Mehr ansehen
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Unternehmensdetails
Über Stovax Gazco
Vom Unternehmen geschrieben
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Kontaktinformationen
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Vereinigtes Königreich
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4.7
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1579 Bewertungen
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Annual Service on Slimline Studio
Tim came to service our Slimline Studio Fire. He rang to let me know time of arrival, completely overhauled the fire & left it looking like new again! He answered all my questions & was really friendly & helpful- What a lovely guy, a great asset to Stovax/Gazco. I am one ‘Happy’ Stovax customer :)
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Maggie
Thank you for your 5-star review
It is always lovely to hear that a customer is happy with the service we provide. As part of the annual service our engineers will always strip the fire down and clean the firebox and engine. They will also (after discussing with you) replace any parts which are required, spray any coals and logs which need refreshing and clean the glass. They will also carry out a full safety check, allowing you to feel confident that your fire or stove is working and looking like new.
And you are right, Tim like all our engineers, is a great asset to our company and I will pass on your comments to him as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Stovax Futura 4 design fault
I recently installed a Stovax Futura 4 log burning stove in my home office. The stove looks good and burns nicely, however, there is a serious design flaw - there is no log guard provided and no option to retro-fit one, so if you use the stove for more than a couple of hours, there is a build up of ash to the point where whenever you open the door the fuel falls out all over the hearth. This is frustrating, as every time you add more wood you have to also clear up loads of burning embers from the hearth, but more importantly it is dangerous. Having spoken to Stovax's technical team they couldn't offer any solutions, which was disappointing. The only advice they could offer was directing me to read the instructions on how to "stack fuel" - this is irrelevant as once the bottom of the stove is full of ash the problem persists. To be fair, their technical and customer service agents were very responsive and polite so that is a positive, but I would not be confident buying another Stovax stove in future.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
We are sorry that you are not happy with the design of your Futura 4 log-burning stove, however we would like to assure you that Stovax Gazco Ltd do take the design and quality of all our products seriously and that all products go through rigorous quality and safety checks and meet all the relevant government standards.
The Futura Stove range was launched in 2019 and was designed so the grate sits low in the fire box and the lip plate on the stove acts as a fuel retainer. Allowing the customer an uninterrupted view of the fire burning while retaining the ash in the stove.
However, if you are experiencing an issue we do suggest you do the following before and during refuelling, as it can reduce the potential of ash spilling.
• Open the air control fully for a few minutes before re-fuelling.
• Open the door a crack and wait approx. 30-60 seconds before fully opening to refuel
• Rake the embers evenly over the fire bed each time approx. 25mm deep.
• Refuel little and often with wood which is a maximum length of 190mm width 70mm
deep.
Kind regards, Customer Care
customercare@stovax.com
Sheraton 5 log effect stove
I was originally disappointed that a Sheraton 5 log effect stove I have only had a few months stopped working. One of the Gazco engineers named Ray visited today and replaced a faulty valve and all is now working as it should 🤞. Thank you Ray. Also good to know that a warranty is totally honoured by a company.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Jan
Thank you for your 5-star review.
It is rare that customers have an issue with a new stove, but when they do, we are more than happy to arrange an engineer’s visit so the issue can be resolved.
Ray like all our engineers is thoroughly trained on all our products, so he can quickly fault diagnose and resolve the issue, allowing you to sit back and enjoy your new stove.
I will pass on your comments to Ray as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Tim B arrived promptly and did a…
Tim B arrived promptly and did a through job. No. 1951205. My fires were left clean and working well. I am very happy. Thankyou
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Tina
Thank you for your 5-star review.
It is lovely to hear that you are happy with the quality of the work our engineer Tim carried out. He like all our engineers take great pride in leaving your fire working and looking like new.
I will pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gazco Logic HE gas fire service.
Engineer Jon Thompson rang us at 09.10 to say he would be arriving in about 20 minutes which he did. On arrival he introduced himself and then put dust sheets down to protect our wood floor. He kept his informed of what he was doing at all times. He fitted the new pilot light and serviced the fire. Jon was very thorough and professional throughout and is a great ambassador for Gazco. We would be more then happy for him to do the service next year if possible.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear John
Thank you for your 5-star review
It is always lovely to hear what a great job one of our service engineers has done.
All our engineers take great pride in the work that they do, not only servicing the appliance, but leaving it working and looking as good as new
I will pass on your comments to Jon, as I know he will be pleased.
Kind Regards
Customer Care.
Great efficient service
Great service, they called back when they said they would and arrived on time fully equipped to do the service repair. Engineer Tim B was a really nice person. Very respectful of our property.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Thank you for your 5-star review
At Stovax and Gazco we work really hard to provide the 5-star service we are so proud of.
From the ease of booking, the dedication of our service team and the quality of our engineers (like Tim), we really do try and make sure that every customer gets an first-class service.
I will pass on your comments to Tim and the warranty team, as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
The Stovax Gas Engineers
The Stovax Gas Engineer who came to service our gas fire was just excellent. He was helpful, professional and friendly. The fire always worked well but whatever he did has left it even more efficient and the log effect even more natural looking.
Very happy to recommend such first rate service.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Lynn
Thank you for your 5-star review
It was our engineer Richard who serviced your fire.
Like all our engineers, Richard takes great pride in the work that he does. I will therefore forward your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
Very efficient office which arranged the engineer's visit. The engineer (Reza) was very helpful and gave me good advice on the efficient operation of the stoves. I was very impressed with his service and knowledge.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Alan
Thank you for your 5-star review.
It is lovely to hear that Reza has done a great job servicing both of your gas appliances.
When our engineers service an appliance, they not only strip down and fully clean your stove or fire, they always do a full safety check and replace any parts required and will also spend the time to run through the best way to operate your stove, so you achieve maximum efficiency.
I will pass on your comments to the office team and Reza as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Second Service of our GAZCO Studio 1 Gas Fire
Jon Thompson conducted the 2nd service on my GAZCO Studio 1 gas fire on 10th February. The whole process, from initial booking via Peter at GAZCO, to the completion of the service, was seamless and stress free. I wish I could say the same about the after-sales treatment I received from Washington Fireplaces who sold/installed the fire.
Jon was very professional, helpful and incredibly thorough. He dismantled the fire, took all the necessary readings, replaced the pilot assembly and put everything back together giving all parts a really good clean as he went along. He also gave use some useful tips on how to use the fire.
Excellent service from start to finish. And we love this fire.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Dennis
Thank you for your 5-star review
Stovax and Gazco have worked very hard over the last few years to make sure the whole process of requesting an engineer’s visit is as easy and smooth as possible, so it is always lovely when we get such positive feedback.
Jon like all our engineers does a great job servicing our appliances and really takes pride in making sure your fire or stove is looking and working like new.
I will pass on your comments as I know that both Peter and Jon will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Superb customer support by Keller Rees.
I would like to take the time to thank Keller Rees who works in the Customer Service department/ technical issues for Stovax.
He was polite, charming, friendly and helpful and informative.
At no point was he impatient or did he rush me.
The technical issue was resolved successfully and this is completely due to the time Keller spent with me.
Keller is an example of what Customer Services should look like. He represented himself and Stovax (the company) perfectly well and I thank him for the time he spent.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Mark
Thank you for your 5-star review
At Stovax and Gazco we take great pride in the quality of the aftercare we offer.
It is therefore lovely to hear that Keller has done an exemplary job helping with your enquiry today.
As you have seen our customer service, technical and service teams are always happy to help with any customer enquiry, be it by phone, email or webchat.
I will pass on your review to Keller as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
I have always had very good customer service
I have always had very good customer support/ advice from Stovax & Gazco . Tim Smith who came to repair my fire was very professional and through, so much so that I shall have my fire serviced with Gazco from now on. Many Thanks Paul and the wider team
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Michael
Thank you for your 5-star review
We take great pride in the quality of our aftercare, so it is always lovely to hear when a customer is pleased with not only the quality of our engineers but also the support and advice we can offer.
I will pass on your comments to Tim and the team as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great job.
Great job.
Engineer Tim B arrived promptly was very friendly.
He soon completed the job with no fuss at all.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Colin
Thank you for your 5-star review
It is lovely to hear that Tim has done a great job servicing your fire and easily resolved the issue you had with the remote control.
I will pass on your comments to Tim as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
VALVE REPLACEMENT
We had been having a few problems with our LPG gas fire since installation and we asked Gazco to send their own representative to look at it. Reza was quite excellent and helpful. Not only did he replace the valve unit which we had been told was broken but he gave us some most useful hints on operating the fire. We are now much more informed and confident on using it. A big thank you.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Paul
Thank you for your 5-star review
It was unfortunate that we weren’t informed on installation that you were having issues with your LPG fire and have only just been given the opportunity to visit. It is great however that our engineer Reza was able to fault diagnose and easily resolve the issue, allowing you to finally enjoy your fire working as designed.
Reza, like all our engineers, takes great pride in his work, so I will pass on your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great service when replacing our stove…
Great service when replacing our stove under warranty the engineer Kenny went above and beyond tidy work and very polite the trainee was also excellent great service highly recommended.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Roy
Thank you for your 5-star review
It is lovely to hear that Kenny did a great job. Like all our engineers, he takes great pride in his work, so I will pass on your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent Service from Reza – Stovax Gazco
I would like to express my appreciation for the excellent service provided by Reza from Stovax Gazco.
Our fireplace stopped working while still under warranty, and the company handled the situation very efficiently from start to finish. An engineer was arranged promptly, and the issue was resolved without any hassle.
Reza was extremely professional, knowledgeable, and courteous. He carefully explained what had caused the problem and took the time to show me how to use the fireplace properly to get the best performance from it. He made sure everything was working perfectly before he left and answered all of my questions clearly.
We are very pleased with both the customer service from Stovax Gazco and the high standard of workmanship provided by Reza. Thank you for such a smooth and professional experience.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Vaishali
Thank you for your 5-star review
I am so pleased you are happy with the great service and repair done by Reza. He, like all our engineers, really work hard to make sure you get the best out of their visit and that they leave your fire or stove looking and working like new.
I will pass on your comments as I know Reza does appreciate them.
Kind regards, Customer Care
customercare@stovax.com
Stovax Vogue Midi Wood Eco
The switch to the Stovax Vogue Midi Wood burner was a big improvement – much more heat stays in the room, it’s efficient, uses less wood, and creates less dust. The installation was quick and tidy and I would highly recommend both the Stovax Vogue Midi Wood burner and the Home Heat installers.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Emma
Thank you for your 5-star review
The Vogue range of solid and multifuel stoves, including the midi version you have chosen, are beautifully stylish stoves with a wide viewing glass, high efficiency and great heat output, so it is not surprising you love your new stove.
Don’t forget, we really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
I will also pass on your positive comments to our independent retailer Home Heat, as I know they will be pleased you are happy.
Kind regards, Customer Care
customercare@stovax.com
Excellent and efficient service
Service engineer arrived promptly at 8.20 and fixed the problem within 15 minutes. Excellent service.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Christopher
Thank you for your 5-star review.
With their extensive knowledge of all our products and a van full of stock, our engineers can always quickly identify any issue and resolve it immediately, leaving you with a fire working like new
I will pass on your comments to the relevant engineer as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Jon thompson
Our engineer Jon Thompson was excellent. Genuinely bothered about resolving our fire fault, arrived on time, explained the error , resolved it and was tidy and polite. Thank you
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Mark
Thank you for your 5-star review.
It is lovely to hear what a great job our engineer did resolving the issue with your fire.
Jon like all our engineers takes great pride in the work that he does, always wanting to leave a fire or stove working and looking like new and the customer happy.
I will pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gas log fire repair
The engineer came to repair our gas /log effect fire. He arrived in the time slot arranged, was efficient in identifying the problem and replacing the part , was clean and tidy and explained what the problem was. Cleaned up the fire and left things in a good state of repair.
The only thing was that it was a long time to get the appointment . From before Christmas to mid February - not the engineers fault .
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Fiona
Thank you for your 5-star review.
Apologies it took longer than we anticipated to visit, unfortunately when you contacted us on the 24th of December, we then closed for Christmas until the 5th of January, and due to unexpected seasonal demand, the engineers covering your area were fully booked until February.
We are however really pleased that you are happy with the quality of the work carried out by our engineer and that you and your husband can now sit back and enjoy the fire again.
I will pass on your comments to the relevant engineer as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Problem solved - really excellent service.
Although it took 5 weeks for an appointment, the Engineer did a superb job and fixed our stove which previous service engineers had said was beyond repair. I am, naturally, delighted with Gazco’s service.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Philip
Thank you for your 5-star review.
Apologies it took longer than we anticipated to visit, but we had a spike in demand in your area which has meant that our engineers were already booked.
However, we are really pleased that you are happy with the level of service provided by our Service engineer, and it is great that we have been able to fix your stove when other engineers were not able to. I will pass on your comments to the relevant engineer as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
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