The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Mehr ansehen
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Das sagen Bewerter
We’ve always had log burners, but wanted something less messy—especially with the rising cost of logs—and more economical to run. After a lot of research, we chose the Reflex 75T because of its incr... Mehr ansehen
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We couldn’t be happier with our Stovax log burner. It’s an easy 5 stars from us! Not only is it incredibly efficient and keeps the room perfectly warm, but it also completely transforms the space. It... Mehr ansehen
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Just had second service - lucky to get the same technician as last time - Jon Thompson - the fire had stopped working a couple of weeks ago - he serviced it and it is working perfectly. Gave excellent... Mehr ansehen
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Unternehmensdetails
Über Stovax Gazco
Vom Unternehmen geschrieben
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Kontaktinformationen
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Vereinigtes Königreich
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4.7
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Long wait for engineer visit but Engineer excellent
We were disappointed we had to wait 3 weeks for the engineer’s visit to fix our gas fire, especially during the cold weather. However when the engineer did visit he was courteous, knowledgeable and was able to fix the gas fire. The work area was covered with a dust sheet and kept clean and everything left tidy.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Kevin
Thank you for your 4-star review.
It is lovely to hear what a great job one of our engineers did resolving the issue with your fire and that it is again working as designed.
Unfortunately, the winter months are always the busiest for all heating engineers and we are no exception. This does mean lead-times can be longer than expected, especially if there is a spike in demand in your area as the engineer will already be fully booked.
I will pass on your comments to the relevant engineer as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Derek Thomas, Engineer
Derek Thomas, your engineer who come to service our fire and replace the pilot ignition was extremely professional, knowledgeable and friendly. He was able to answer all our queries and left the service area clean and tidy. What a fabulous employee you have, keep hold of him, he’s a star! Many thanks, Mike & Lesley, Middlewich.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Michael and Lesley
Thank you for your 5-star review.
We always appreciate it when people take time out of their busy day to write a 5-star review. We know all our engineers, like Derek, are fantastic and do a great job, but it is lovely when our customers feel the same.
I will pass on your comments to Derek as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
That your service is excellent
The technician REZA was excellent when servicing my fire
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Hugh
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job our service engineer Reza has done.
I will make sure I pass on your review to Reza as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Delighted to have Jon Thompson repair my gas fire..
Delighted to have Jon Thompson repair my Gazco gas fire today 10/03/26 very professional and a credit to Stovax & Gazco..
On a personal level you couldn't have gotten a nicer guy, very friendly, genuine, and respectful too. Thank you to Jon, and stovax & gazco for such a great service, would happily use again.
Many Thanks to the team.. Paul T.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Paul
Thank you for your 5-star review
It is great to hear that you will book a service with us again due to the excellent work our engineer Jon has carried out.
Jon like all our engineers takes great pride in his work and makes sure that he always treats you and your property with the utmost respect.
I will pass on your comments as I know Jon will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Difficult fitting completed perfectly
We had been having problems with a gas fire, and Derek Thomas from Stovax came to replace it. The old fire had been cemented into the wall, and Derek laboured for ages to free it without causing any damage to the wall. He stayed long after he should have stayed, to ensure the job was done, and cleared up leaving the place immaculate. We now have a beautiful new fire.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Chris
Thank you for your 5-star review
It isn’t very often that we can’t resolve an issue with an existing fire under warranty, but when that is the case, we will always work with the customer to come up with a suitable alternative, in your case this was a new fire which Derek fitted.
Derek, like all our engineers will always go the extra mile to make sure that a customer is left happy with a fully working fire or stove.
I will pass on your comments to Derek as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Jon Thompson the service Engineer
Jon Thompson the service Engineer. Did an excellent and efficient service to my fire, as I requested.
He explained when complete how to get the best heat radiation from the fire by using the low flame height since the coals radiate the heat and not the flames.
I did not know this.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear George
We are pleased to hear that our service engineer Jon has helped with understanding the best way to use your fire to get the optimum performance, as well as fully servicing the fire so it is looking and working like new.
I will pass on the comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent customer support from Stovax Gazco engineer
Excellent customer support from engineer Reza, who replaced a faulty part on our new gas fire. He was incredibly courteous and helpful, and carried out the repair and subsequent safety checks in very close detail.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Patrick
Thank you for your 5-star review.
We always appreciate it when people take time out of their busy schedules to write a 5-star review. We know all our engineers like Reza are fantastic and do a great job, but it is lovely when our customers feel the same.
I will pass on your comments Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Very helpful- thank you kenny
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Thank you for your 5-star review.
We are delighted to hear that our engineer did a great job serving your fire.
Your comments will be passed onto Kenny, as he will be pleased to know you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
The company took nearly five weeks to…
The company took nearly five weeks to get an appointment. The first hour was charged at £170.00 how that can be justified I do not know! They removed a faulty part replaced it with a new part £156.00 so a total in excess of £300 for one hour really not great.
Do your homework on costs of spare parts and labour charges before buying the initial item.
I not the response from Stovax but at the same time we had an issue with our dishwasher Bosch charge £109 for the engineer including one hour on site and travel and their parts to complete the repair were £29 and the service from phone call to completion was 3 days!
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Phil
Unfortunately, over time and with use parts do wear, and in the case of your electric fire which is approx. 7 ½ years old, a consumerable part did need replacing.
The cost of all replacement parts have increased over the last few years in response to the increase costs in energy, raw materials etc and is not unique to Stovax Gazco but reflects the current economic climate.
Although as a company we do try and keep costs down, there have had to be increases, especially in parts like the power unit (which was replaced) as we cannot make them ourselves.
When completing the online form requesting an engineer to site, we clearly state that the fee of £170 covers the callout, travel costs and the first 60 minutes onsite, and any parts required are quoted onsite by the engineer.
We are pleased however that our engineer has been able to successfully fault diagnose and fix your fire.
Kind regards, Customer Care
customercare@stovax.com
Faulty fire from new
Engineer Jon Thompson came and did an excellent job. He took the fire completely apart to find the problem and fixed it there and then. Great attitude and went the extra mile. Highly recommend Jon !
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Rebecca
Thank you for your 5-star review
It is great to hear what a fantastic job our Service Engineer did on site. Jon, like all our engineers, takes great pride in the work that he does. I will therefore pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Very happy Stovax customer
Tim B was on time, efficient, clean and left our stove looking like new.
Thanks Tim!
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear John
Thank you for your 5-star review.
We are delighted to hear that our engineer did a great job serving your fire.
Your comments will be passed onto Tim, as he will be pleased to know you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Excellent level of Technical Support Provided
The level of help provided by the technical team in diagnosing and working to fix a problem was exceptional. Not only did their advisor provide detailed information, but liaised with a third party vendor to further diagnose and then provided steps to progress.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Phil
Thank you for your 5-star review
Our Technical team are always happy to help you or your engineer with enquiries and technical information.
The team have been fully trained on all our appliances and will try were possible to help your onsite engineer fault diagnose and resolve the issue based on the information you provide. They also have a large range of technical guides which they can send you to help, and if your engineer still can’t resolve the issue, they can arrange for one of our Service engineers to visit.
I will pass on your comments to the team as I know they will appreciate them.
Kind regards, Customer Care
customercare@stovax.com
gas stove…
Following the service of the gas stove the engineer was excellent the fire looks like new
He was professional informative and friendly
Very pleased with the result
Thank you
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Lyn
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job one of our service engineers has done.
I will make sure I pass on your review to the relevant engineer as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Good communication from Head Office and…
Good communication from Head Office and visiting engineer Jon Thomson who did an excellent job of servicing my fire
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Bryan
Thank you for your 5-star review
We take great pride in the quality of our aftercare, so it is always lovely to hear you are pleased with not only the quality of our engineers but also the support our warranty team offered.
I will pass on your comments to Jon and the team as I know they will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Superb service
After receiving the wrong part, Stephen Lomas rectified the situation so quickly. The correct part was dispatched immediately and he kept us up to date. We have contacted the company in the past and have always received excellent service.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Thank you for your 5-star review
Apologies that the wrong part was sent initially, unfortunately occasional mistakes can happen.
However, as you have seen we are always more than happy to resolve any issue quickly and efficiently.
I will pass on your comments to Stephen, as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Stovax Service
From making contact with Stovax, to the engineer (Derek Thomas) visiting the house, who completed the repair in a very professional manner, I would recommend them to anyone.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Ralph
Thank you for your 5-star review
It is lovely to hear you are happy with the quality of the service and repair done on your appliance.
Derek like all our engineers, works hard to make sure you get the best out of his visit and that he leaves your fire or stove looking and working like new.
I will pass on your comments as I know Derek will be pleased.
Kind regards, Customer Care
customercare@stovax.com
From order to completion a great service
From order to completion of the servicing of my gas fire was performed to the highest standard. I was really impressed with final result.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Trevor
Thank you for your 5-star review
From the ease of booking, the dedication of our service team and the quality of our engineers, we make sure that every customer gets an first-class service.
I will pass on your comments the relevant engineer as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Our Stovax wood burner is excellent
We were really worried when there was a problem with our Stovax wood burner but there was no need. When we contacted Stovax they were very reassuring and helpful.
An engineer was soon to arrive. We were very impressed by his knowledge and efficiency. The problem was quickly repaired and we now feel much happier knowing that we have chosen a reliable company. Thank you Tim B and Stovax.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Mary
Thank you for your 5-star review.
Occasionally as your stove gets older, issues might arise, but we are always happy to arrange an engineers visit either under warranty or as a service call, so that we can resolve the issue.
Our technical department always review a request for an engineer’s visit and will make sure if a concern has been raised that the correct parts are on the engineers’ van. This means that our engineers can resolve the issue then and there, allowing you the peace of mind that your fire or stove is working as designed.
I will pass on your comments to Tim as I know he will be pleased, as he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
We had your engineer Jon Thompson out…
We had your engineer Jon Thompson out to repair our gas fire and he was absolutely brilliant.
After a bad experience of dealing with an engineer from a Washington fireplace company I will only deal with Gazco from now on.
Jon arrived on time, and once he started the repair he straight away advised what was wrong and what he needed to do to repair it.
In my opinion Jon was incredibly thorough and professional going the extra mile.
This has given me peace of mind that our fire is now working safely as it should be.
A massive thank you to Jon, he’s an asset to Gazco.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Karen
Thank you for your 5-star review.
We are sorry to hear that you had an issue with the engineer from Washington fireplace company, but we are glad that our engineer Jon was able to resolve the issue quickly and effectively, leaving your fire working safely and as designed.
Jon, like all our engineers, is a great asset to our company as he works hard to make sure you get the 5-star service we are so proud of.
I will pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
New Stovax wood burning stove
We installed a new Stovax wood burning stove into our home a few months ago. Ample heat, a really stylish, modern design and so far easy to light, control and maintain. Thanks.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Peter
Thank you for your 5-star review.
We are so pleased that you love your new wood burning stove, and it has added a stylish modern feature to your room.
We really love seeing our fires and stoves in their new home (especially with the family pet enjoying the warmth). So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
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