Stovax Gazco Bewertungen 1’579

Shane was knowledgeable and had the parts and was very informative. Great work

I am writing a review as I have just had a service from Jon Thompson who fitted my fire.the service he gives is very good a lovely guy.we love our fire a very professional company and I would always like Jon Thompson to do my yearly service as well now. Melanie South shields.

Excellent service and fire works fine now. Derick was polite, efficient and worked clean. Excellent guy.

Kenny and Adam were very thorough and explained everything to me as they carried out the service. Highly recommend.

Paul was polite and efficient.
He put down floor coverings to protect the surface. Explained what he was doing and showed me the problem. He was neat and tidy. Gave gave advice. He was the kind of person you were happy to have in your home doing a job.

The guys were very helpful indeed
Answered all my questions regarding my fire maintenance
I dealt with Ciaran and Jon both really good
A big thanks to them

I am delighted to have the opportunity to write a review concerning today’s Annual Service to our Gazco Logic HE Log effect fire by their local Stovax Gazco Engineer Paul (Pascoe).
I found him to be very thorough, attentive to detail and very polite. Paul is extremely professional and a credit to his employer, Messrs Stovax Gazco.

We have just had our second service done by Jon Thompson on our Stovax log burner. Jon is extremely pleasant, friendly and professional. He explained each step of the service and why he was doing it. Nothing is too much trouble for him. We would highly recommend him and give him5 stars.

I had my gas fire serviced today by Jon Thompson. He was very efficient and explained all aspects of dismantling the fire and the key safety points he was checking.
He arrived ahead of the scheduled time frame, he also gave advice on how to use the fire more efficiently to reduce fuel costs.
An excellent engineer. Thank You

Paul a pleasure as always, clean tidy workmanship, kept updated on arrival and arrived on time

The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirty. He also advised us to purchase a C.M. fume detector. He was extremely polite, efficient and helpful.

Engineer phoned ahead and arrived oon time. Explained what he thought was wrong and was proved correct. Replaced faulty part quickly and tested the rest of the appliance. Very pleased with the whole experience.

Shane and Rebecca went above and beyond. Shane serviced some stove fires in my late parents house, and was happy to answer several questions in several separate emails that i sent after his visit, as given this was my parents and not my house, and I dont have a stove fire like this, I was in the dark. Rebecca was excellent at helping facilitate this. Thank you both.

Paul was polite, friendly and got on with the job. He changed the faulty electronic component which ignites our gas fire.

The booking process was clear and straightforward, supported by a helpful courtesy call and a detailed follow-up email outlining the service and associated costs.

Jon Thompson, the engineer, arrived promptly and courteously called ahead to confirm his arrival. I cannot speak highly enough of the work he carried out. During the initial installation in 2025, certain finishing touches—such as decorative stones and glowing embers—had not been included. Jon addressed this, and the improvements have significantly enhanced the overall appearance of the stove.

Jon was professional, exceptionally knowledgeable, respectful, and friendly throughout. He completed all work efficiently and with great care, taking the time to clearly explain what had been done and the reasons behind it.

I would highly recommend Jon. He is clearly a skilled engineer who made me feel like a valued customer and ensured I was getting the very best from my stove. An absolutely first-class service—thank you.

Had a service visit from Tim Smith,quick efficient and thorough product knowledge.
Not the cheapest but certainly the best,fire looks and runs like new,will definitely use again and recommend to others.

We couldn’t be happier with our Stovax log burner. It’s an easy 5 stars from us! Not only is it incredibly efficient and keeps the room perfectly warm, but it also completely transforms the space. It’s become the focal point of the room, adding both style and a cosy atmosphere. Highly recommend to anyone looking to upgrade their home.

Just had second service - lucky to get the same technician as last time - Jon Thompson - the fire had stopped working a couple of weeks ago - he serviced it and it is working perfectly. Gave excellent advice on using the fire and clearly knew his way around the product. Very friendly and helpful - the dogs liked him as well which is always a good sign!

Reza was extremely courteous and polite. He telephoned to say what time he anticipated arriving.He was very careful to ensure that he was protecting my property and cleaned up after himself.He gave me sound advice and did not leave until he was happy I could use the remote control and understood the best way to be fuel efficient and enviromentally aware.A true credit to your company .

From the moment Reza Nejad, the service engineer, arrived his professionalism and respect for our home was impeccable. Reza was meticulous in identifying the fault with our Riva 500 gas fire and worked methodically, explaining as he went, what he was doing and why. He was confident from the outset he would be able to fix the fault and we were thrilled this was the case. Reza’s work was carried out to a very high standard, cleaning the fire internally and externally, and protecting the surrounding area with a dust sheet. Reza was polite and courteous at all times and clearly a highly experienced and competent engineer. We highly recommend Reza.