StoryTerrace Bewertungen 

604
•
TrustScore 4.5 von 5

4.3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Terri Gordon has been my liaison with Story Terrace so far. I have found her helpful in every way. She has a charming manner. Listens well and answered all my questions properly. Is encouraging whils... Mehr ansehen

Bewertet mit 1 von 5 Sternen

This company is a scam. Response: absolutely not. A bunch of strange email from various people much like scammers from Nigeria and some London connections. Check all the people who have reported losi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

This company employs high quality people with talent! I worked mostly with Simone Leon. She was selected initially I think because I was raised in Southern California where she also lives, and we both... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Working with Simone was a pleasure and a treat. She is very pleasant knowledgeable guided me along the path to a fluid biography. She asked meaningful questions and helped me work through important th... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Buchverlag
  2. auch in
  3. Buchmacher
  4. Verlag

Vom Unternehmen geschrieben

StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.


Kontaktinformationen

4.3

Hervorragend

TrustScore 4.5 von 5

604 Bewertungen

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4.3

Alle Bewertungen

(604)

74 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 4 von 5 Sternen

Although I was nervous about doing…

Although I was nervous about doing this, I felt comfortable with my editor and ghost writer, I did have a few unsettling moments when I had to change quite a bit of the story line, which quite frustrated me, as I did say the story needs to read true, but to be fair the editor and writer did change things for me quite quickly, and got it all correct at the end, so am completely satisfied now with the finished book

15. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Maureen,

Thank you for sharing your experience with us! We understand how nerve-wracking the process can be, and we’re glad to hear that our editor and writer helped you feel comfortable. We appreciate your patience during the revisions and are happy that everything came together to your satisfaction in the end.

Your feedback means a lot, and we’re delighted that you’re pleased with the finished book. If you need anything in the future, we’d love to assist again!

Best regards,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

It turned out well

It turned out well. Those who have read it seem impressed not just with the content.
The only downside was occasionally the content for a section disappeared. This was sorted rapidly.
The experience was a great one and I would recommend them to anyone who wants to give writing a try.

1. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Brian,

Thank you for your feedback! We’re glad to hear that the final result has impressed those who have read your book.

It’s wonderful to know that you enjoyed the overall experience, and we truly appreciate your recommendation. If you ever decide to write again, we’d be happy to assist!

Best regards,
The StoryTerrace Team

Bewertet mit 1 von 5 Sternen

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. Storyterrace went into administration at the end of 2023. The company knew this was going to happen but just days beforehand they still let me purchase two Swift ST packages for which I paid £1198. I bought two vouchers for my parents as a Christmas present but unfortunately they decided they did not want to go through this book writing process. I requested a refund in early January and was told that I would receive a full refund. After then calling and sending more than fifteen emails I was assured that my refund had been approved and was on the way. In May I was still being assured that I would receive a full refund. I was then informed that the company was in fact IN ADMINISTRATION and that I’d have to request a refund from the administrators. After receiving no replies to the multiple emails I sent to the administrator, on 18th June I was sent a full administrators’ report from which I gleaned that I would not receive a single penny back from this company. The company had started up again sometime after it went into administration and is still taking orders from customers and trading as Storyterrace. It is abhorrent that the company would accept my order, then agree to a full refund, ignore my subsequent emails and calls and effectively steal £1198 from me.
DO NOT BUY FROM THIS DISPICABLE COMPANY.

18. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Kirsty,

Thank you for sharing your feedback with us. We are truly sorry that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.

We acknowledge the frustration you experienced regarding your refund request for the two StoryTerrace packages you purchased. According to our T&Cs, we can initiate a full refund within the 30 days of the purchased date, which is why we were unable to proceed your refund.
This was an error on our part, and we recognise the confusion caused, as it was a human oversight in the communication about your request.

The period you referenced was indeed a challenging time for StoryTerrace. We deeply regret that this impacted your purchase and subsequent attempts to obtain a refund. We understand how disappointing it must be, especially considering that your purchase was meant to be a special gift for your parents

Please rest assured that we are taking steps to ensure this situation does not happen again in the future. Your experience has highlighted areas for us to improve, and we are committed to making the necessary changes.

Thank you again for bringing this to our attention. If you have any further questions or need additional support, please don’t hesitate to reach out us at complaints@storyterrace.com, as we are committed to assisting affected customers where possible. We are here to listen and help resolve any remaining concerns you may have.

Sincerely,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

Blood sweat and suspenders has turned out a superb book. My experience has been very good

My experience has been very good. There was a slight hiccup but they sorted it out and the staff were very professional. They helped me do the book. They pointed me in the right direction suggested things which I either take or leave. They were very helpful. I'm very happy with the book how it has turned out. I am now ready for it to go online and for me to hit the world running

9. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Hello,

Thank you for sharing your experience with us! We're thrilled to hear that Blood Sweat and Suspenders turned out to be a superb book and that you found our team’s guidance helpful throughout the process.

It’s fantastic to know you’re happy with the final result and ready to take it online!

Best regards,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

Story Terrace are amazing

Story Terrace are amazing! They are patient, professional & friendly. And go above & beyond to help their clients. Thank you very much!

20. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Gabriel,

Thank you for your kind words! We’re delighted to hear that you had such a positive experience with StoryTerrace.

We’re grateful to have been part of your journey. If you ever need anything else, we’d love to work with you again!

Best regards,
The StoryTerrace Team

Bewertet mit 1 von 5 Sternen

AI writes a poor story for you not a real ghostwriter

Back in or around late 2023 I had been inquiring about ghostwriting services through Story Terrace. I was working with a sales guy Ben. Who listened to my story idea and what I was wanting. He encouraged the premium writer package. It had 12500 words and a premium writer. I paid in a total of 3 installments. Two payments in Nov and December for $1,190 and then a lump payment of $3,570 in Jan equalling $5950. Soon after I was pushed into this, the company was sold. It has been a nightmare since. Very disorganized, the timeline for my book has been extended multiple times. After I finally got the first draft/outline it was so poorly written I couldn't believe so I had others read it without giving my opinion so not to influence theirs. They all came back saying it was so bad and hard to follow, like a kid wrote it. When I expressed this to ST they then told me that an AI wrote it. I NEVER! Would have agreed to an AI writing this. my story has trauma, rape, strong emotions that AI cannot describe! The writing the AI did of my violent rape was just so bad, It almost made me cry. Just a terrible experience overall! I have been seriously frustrated with the lack of communication and failure to make the requests and changes I have asked for. I am so disappointed in the drafts I have been given. Now to make matters worse not only are they asking for more money for something I ended up almost entirely writing myself, they seem to have lost record of my lump payment in Jan that I gave the sales rep over the phone. I want a full refund and I will write my own story. I no longer have faith in this company or whatever company bought them. This was clearly high pressure sales tactics used to get me to sign up and pay. I have filed a complaint with the BBB and they never responded so BBB closed it for lack of response from the business. I am now persuing the Attorney General and FTC. This is a scam and bait and switch!

1. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Alia,

Thank you for taking the time to share your feedback. We understand how important your story is, and we regret that your experience did not meet your expectations, especially given the personal and emotional nature of your journey.

We recognize the challenges you faced, and we are currently working on addressing the issues you raised. We are committed to continuously improving our processes and ensuring that our writers deliver content that respects and accurately reflects each storyteller's experience.

Your feedback has showed areas for growth, and we are working to resolve the situation with you. We appreciate your patience and understanding as we move forward.

If you have any further questions or need additional support, please don’t hesitate to reach out to us at complaints@storyterrace.com.

Sincerely,
The StoryTerrace Team

Bewertet mit 4 von 5 Sternen

Googled "how to get a book written &…

Googled "how to get a book written & published" and Story Terrace came up. Have not been disappointed with the service I have received from start to finish. There were a couple of misunderstandings with my first interviews but these got rectified efficiently and Zoe & Alice have been extremely helpful in making my dream book become a reality.

5. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Nina,

Thank you for sharing your experience! We’re so glad you found us and that we were able to help turn your dream book into a reality. We're happy to hear that Zoe and Alice were able to support you throughout the process.

If you ever need assistance in the future, we’d love to work with you again!

Best regards,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

Delighted to have at last written my story for my family!

I frequently told my family that I'd like to write about my early life - so different from my own children's and grandchildren's. Realising that I perhaps never would, they signed me up with Book Terrace.
I am so grateful that they did and that I have at last written my story before it's too late! It has been a most rewarding experience and everyone I have dealt with has been very pleasant, helpful and encouraging.
Possibly unusually, I actually wanted to write it myself, with professional guidance. I probably did not make that clear enough from the start. My first (very lovely) writer was willing but not really at ease with what I needed.
I would advise anyone wanting to use their own words to make it clear from the start before choosing a 'writer'. That is advice, in no way a criticism!

30. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Marion,

Thank you for sharing your inspiring story! We’re so pleased to hear that you finally had the opportunity to write about your early life for your family.

We’re glad to have been part of your rewarding experience.
If you ever need assistance again, we’d love to support you!

Best regards,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

From the introductory meeting to the…

From the introductory meeting to the final publication, the whole process was straightforward and professionally supported throughout.
Due to close family bereavements, it was necessary to extend our deadline, and this was arranged with thoughtfulness and care.
All amendments were quickly dealt with and appropriate advice provided throughout.
If anyone is thinking of writing a book but not sure how to go about it, I would recommend speaking with Story Terrace and see if they can help … they certainly did with us!

30. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Julie,

Thank you for your thoughtful review! We’re glad to hear that the entire process, from the introductory meeting to the final publication, felt straightforward and professionally supported.

Your recommendation means a lot to us, and we’re honored to have been able to assist you in your writing journey!

Best regards,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

Pleased with the finished book.

I am pleased with the finished book. The editor, Martin McLauchlan, has been very helpful and supportive.

30. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Ken,

Thank you for your feedback! We’re delighted to hear that you’re pleased with the finished book and that Martin provided you with such helpful support throughout the process.

If you ever need assistance in the future, we would love to work with you again!

Best regards,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

Incredible life experience

Incredible life experience. A gift for life and a huge gift for my family.

I found the experience therapeutic, my writer was the most kind and empathetic soul en the support with explanations and time management was hugely helpful(and needed!)

30. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Tex,

Thank you for sharing your incredible experience! We’re thrilled to hear that you found the process therapeutic and that your writer provided the kindness and empathy you needed.

If you ever wish to share more stories or need assistance in the future, we’d love to help!

Best regards,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

Cathartic experience

I would never have been able to write the story of my son’s life without the care patience and support of Beverly who transcribed and Alice the editor. I would highly recommend StoryTerrace. Can’t thank them enough for making quite an emotional journey a really good experience.

29. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Goldie,

Thank you for your heartfelt review! We’re so glad to hear that Beverly and Alice provided you with the care and support needed to write your son’s life story.

We truly appreciate your recommendation and are grateful to have been a part of this meaningful project. If you ever need assistance again, we’re here for you!

Best regards,
The StoryTerrace Team

Bewertet mit 4 von 5 Sternen

Autobiography

Ultimately we got an autobiography written for my father-in-law which is of great quality and will be cherished for generations. The entire process of writing such a book, especially for elderly person is not so easy (for lots of reasons). My main feedback to StoryTerrace would be to set better expectations for their clients. For example there is a limit to how well the ghost writer can edit the interviews - it needs someone with intimate knowledge of the person's life to really know how to properly edit, so in many ways it is a joint effort between between the ghost writer and the subject (or someone on the subject's behalf). However StoryTerrace are a professional company and are very polite and accepting of changes throughout the process. I would use them again.

29. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Raphael,

Thank you for your thoughtful feedback! We’re delighted to hear that the autobiography for your father-in-law turned out beautifully and will be cherished for generations. We appreciate your insights about setting clear expectations for our clients.

We’re glad to know you found our team professional and accommodating throughout the process. If you ever decide to work with us again, we’d love to assist you in the future!

Best regards,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

Brilliant way to do your story

Story Terrace is an excellent company to write your own story, the personnel are very experienced and very professional, the writer allocated to me was brilliant.

25. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Dave,

Thank you for your kind words! We’re thrilled to hear that you found StoryTerrace to be an excellent partner for telling your story and that our team’s professionalism and experience made a difference.

If you ever need further assistance, we’d love to work with you again!

Best regards,
The StoryTerrace Team




Bewertet mit 5 von 5 Sternen

Hello I really enjoyed the experience of this.

Hello to everyone,I really enjoyed doing my book,it took me deep in my memories with doing this.i want to congratulate barbara,without her.my book would have not be done the way I wanted it..she is a amazing person to work with when doing something from years ago..I've been so lucky to meet her and wish her the very best for more to come..the cover picture is lovely, but in person it don't look professional at all.im sorry about this..as the editor always replied and kept me right,what a lovely team to have..when doing something so emotional from my past.thank you very much.i appreciate it .Michelle

1. April 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Michelle,

Thank you for sharing your experience with us! We're so glad to hear that working on your book brought back meaningful memories. It’s wonderful to know our team was there for you throughout the process.

Thank you again for trusting us with your story!

Best regards,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

13th Avenue : My Memoirs

Correspondence between ourselves, the editor and senior writer was fluid, with guided assistance along every step of the way. The site is user friendly, and each step clearer explained.

29. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Heather,

Thank you for your review! We're so pleased to hear that the process of creating your book was smooth, with fluid communication and guidance throughout.

We appreciate your feedback and look forward to working with you again in the future!

Best regards,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

Stoyr Terrace, You Captivate my Story perfectlly

Captivate my Story perfectlly. It was an emmotional journey going back through my tramatic childhood to this ripe old age of 74. Finding the right help for my story was not easy. Then I remembered I saw Stoyr Terrance on the BBC Dragon's Den, I then thought, what a brilliant idea to wite books for people like me who knows nothing about crafting a books?
The book writting with Story Terrace has been a wonderful experience. I didnt realize that there are so many people involved in getting a book done.

I am over the moon with my finish project. Everything about my book is just brilliant and beautifuliy writen. Now, I just have to say thanks to Storry Terrace and teams for such an amazing book, so happy I could cry.

10 out of 10 for a perfect book. Good job well done!

One happy cliant.

Etha Brace

27. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Etha,

Thank you so much for your heartfelt review! We’re incredibly honored to have been a part of your emotional journey and to help you tell your story. It’s wonderful to hear that you found the experience rewarding and that you're thrilled with how your book turned out.

We're glad we could capture your story beautifully, and your kind words truly mean the world to our entire team. If you ever need assistance again, we’d be delighted to work with you!

Best regards,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

"StoryTerrace exceeded my expectations…

"StoryTerrace exceeded my expectations in every way! The team was professional, supportive, and incredibly talented. The editor and writer's dedication to crafting a compelling narrative was inspiring, and I highly recommend their services to anyone seeking an exceptional storytelling experience!"

2. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Olagoke,

Thank you so much for your kind review! We're thrilled to hear that we exceeded your expectations and that you found our team professional, supportive, and talented.

Your recommendation means the world to us, and we’d be honored to work with you again in the future!

Best regards,
The StoryTerrace Team

Bewertet mit 5 von 5 Sternen

The team at story terrace were so supportive, most times I came short they were right on standby to give more than a helping a hand. Thumbs up to Martin my project coordinator for going over and beyon

I totally enjoyed the entire process. It’s one of the most seamless processes I have ever experienced.

2. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von StoryTerrace

Dear Tunde,

Thank you for your kind words! We're thrilled to hear that you enjoyed the entire process and found it seamless. It’s wonderful to know that our team, especially Martin, was there to support you every step of the way and went above and beyond for your project.

We truly appreciate your feedback and look forward to working with you again in the future!

Best regards,
The StoryTerrace Team

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