My cart was making a strange noise that sounded like it was coming from one of the gear boxes. Sent it in for the Premier Q service and am delighted with their quick diagnosis, replacement of damaged... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I bought a refurbished electric cart….came when they said and has worked perfectly for me…highly recommend this company!
Unternehmen hat geantwortet
Absolutely atrocious company. Paid $3,000 for their flagship electric cart. Less than 7 rounds in and they confirm that a LACK OF CHARGING has led to a blown battery. $450 to replace. How does NOT... Mehr ansehen
Unternehmen hat geantwortet
What I thought was going to be a bad experience has turned out to be a phenomenal one. I bought a refurbished unit and right away had problems with it. After talking with support for a few days, they... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Stewart Golf USA
Vom Unternehmen geschrieben
Golf Caddies
Accessories
Contact Us
About Stewart Golf
When you choose to play with a Stewart Golf caddie, you're not just choosing another piece of equipment, you're choosing Great British manufacturing; over 20 years of market leading innovation; game-changing technology and a dedicated US-based Customer Care centre.
Every Stewart Golf caddie is meticulously built by hand at our Great British headquarters, before being shipped and distributed from our facility in Reno, NV. Our United States head office can be found in Houston, Tx.
Changing How The World Plays Golf
In October 2003, Stewart Golf launched the X1 Remote. The world's first electric golf caddie developed specifically for remote control use.
Fast forward 20 years and this core concept - that golf should be played with zero ties to your equipment, so you can fully appreciate your surroundings and focus entirely on your game - still guides us. The introduction of Follow technology in 2014 set Stewart Golf apart from the crowd, fast becoming known in the golf industry as The Leader In Follow. This technology offers golfers everywhere a unique hands-free experience, allowing them to completely disconnect from their equipment, focus on their game and save energy for when it matters most.
We've been selling golf caddies in the USA almost as long as we've been building them. In 2015 we made the decision to establish our own business there to help build awareness of walking golf, and of course our own dream machines. Stewart Golf LLC was born and now golfers across all 50 states are experiencing the freedom of follow for themselves.
Kontaktinformationen
Stewart Golf LLC, 18021 Longenbaugh Rd, Suite 1B, 77433, Cypress, Vereinigte Staaten
- +1 888 814 9862
- info@stewartgolfusa.com
- stewartgolfusa.com
4.4
Hervorragend
943 Bewertungen
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I will note that the new remote works
I will note that the new remote works. In fact, its operation seems to incorporate some different hardware or firmware, as it works better than that original remote ever did. The follow function with the new remote is clearly different than the original remote.
That said, I am not happy with the paltry $29.70 discount. The first remote was defective. It failed to charge after a few years of use. That is a poor lifetime with modern battery technology, and evinced a flaw in the battery control/charging system.
Your carts are among the most expensive, and I expected better quality. The lack of ability to control the cart with the app is unique to your brand, and seems intentional to generate replacement remote sales. The same seems true with respect to the lack of controls on the handle.
Having to invest close to $300 to have a functioning device after a few years of use is very disappointing. A company interested in customer service and brand promotion would have provided the replacement remote at a substantial discount and perhaps close to your cost of goods sold.
20. August 2025
Antwort von Stewart Golf USA
Thank you for taking the time to share your feedback. We’re pleased to hear that your new remote is working well and that you’re seeing improvements in performance.
We are sorry to learn of the frustrations you’ve had along the way. Our Customer Care team did work with you through this issue, offering a discounted replacement and covering shipping costs, even though your original handset was outside of its warranty period. We understand you were hoping for a greater discount, and we regret that we weren’t able to meet your expectations on that point.
Please rest assured that our goal is never to generate additional sales through replacement parts, we want every owner to enjoy a great walking experience for many years. While technology can occasionally fail, we are always here to provide solutions and support wherever possible.
Thank you again for your honest comments, which we’ve shared with our team.
Love the cart but I think for the price…
Love the cart but I think for the price umbrella holder, accessory clips, etc. should have been included.
20. August 2025
Antwort von Stewart Golf USA
Thank you for leaving a review. We design, engineer, and hand-build every trolley in Great Britain using premium materials and high-class manufacturing standards. Our focus is on delivering exceptional performance, reliability, and customer experience, values that guide everything we do.
However we appreciate your feedback on pricing, and we are always monitoring this against industry competitors.
We appreciate your feedback on pricing, and we are always monitoring this against industry competitors, and will take your notes about including some accessories with a trolley purchase.
Mostly good
Love the follow mode however it's only good in open areas. If I use it merely down even a wide cart path it jitters off course. Also when I'm stearing with the remote downhill it doesn't have a slow-down mode -- it just keeps speeding up down the hill and "gets away from me". I have to walk it by holding the handle to keep it from getting our of control. Then, the turning is really jerky as well.
Overall (in spite of these gripes) I'm still happy with it, however.
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Stewart Golf USA
Hi there, thank you for leaving a review. We’re so pleased to hear how much you’re enjoying the Follow mode, it really does make walking the course feel effortless. It’s great to know that overall you’re happy with your trolley, and we hope it continues to make your rounds more enjoyable. We will take on your comments about adding down hill breaking to our developments team.
Great customer service
I had an issue with my remote on an older Stewart X9 Follow and reached out to Stewart Golf USA for assistance. customer service was excellent, responding promptly (both by email and follow up via phone) to my inquiries and quickly diagnosing and solving the problem. Truly excellent customer service. My only concern was the customer service department’s inability to leave a telephone number that would get the customer in touch directly with customer service rep who is handling the matter—rather, all calls must go through a central line where the customer must request a return call.
20. August 2025
Antwort von Stewart Golf USA
Thank you for leaving a review and sharing your experience. We’re so pleased to hear our customer service team was able to respond quickly and resolve the issue with your X9 Follow. It’s great to know their support made a real difference, and we’ll be here whenever you need us again.
Do what’s right for your customers
I am still waiting for a label that was promised on Tuesday for repairing my trolley. I feel like your company is trying to skirt your responsibility of repairing the unit because it’s under warranty. I bought the extended warranty for $150 when purchased in April 2024. I look forward to some action on resolving the trolley malfunction
21. Juli 2025
Antwort von Stewart Golf USA
Thank you for your review. We’re sorry to hear you feel this way and would like to reassure you that we are committed to honouring all valid warranty repairs, including yours.
Our records show that a UPS return label was sent to you as promised, with a tracking number confirming delivery. To ensure there was no issue receiving it, we have re-sent the label and also emailed you with a screenshot of the confirmation. Please check your inbox (and spam/junk folder) so we can get your trolley back for repair as soon as possible.
We look forward to resolving this quickly once the trolley arrives with us.
Love my new Q Follow
Love my new Q Follow. It almost feels like a real caddy on the course. It just doesn’t hand me the right club when at the ball. The only hiccup I have is on a rare occasion when I push the stop button it lurches forward. Not sure if there is a fix for this. Other than that I really enjoy playing with this caddie.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Stewart Golf USA
Thank you for leaving a review! We’re delighted to hear you’re loving your new Q Follow and that it’s giving you that real caddy feel on the course. As for the occasional lurch when pressing stop, our Customer Care team can certainly look into that for you, it may just need a quick adjustment or setting check. If you get in touch with them through our support form on our website, they’ll be happy to help.
THE Worst Customer Service
4+ stars my ass, fake reviews. But to all with cart wait till it breaks…good luck. Im not writing about my countless experiences because Im sick of it all. But If you want some real reviews read here:
*wont post links….search Stewart Golf USA in google maps > reviews
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Stewart Golf USA
We’re sorry to hear you feel this way. We can assure you that none of our reviews are fake, every review we display is genuine and comes from real customers who have purchased and used our products. Many of them rate us highly because they’ve had positive experiences, but we welcome honest feedback of all kinds so we can continue to improve.
If you have a genuine concern, we expect you to contact our Customer Care team directly so we can address it properly.
Ordered a new set of rear spare partswheels
Ordered a new set of rear wheels. Received them promptly and well packaged.
21. Juli 2025
Antwort von Stewart Golf USA
Many thanks for leaving a review. We're glad to hear your new rear wheels arrived so quickly!
It took far too long to get my issue…
It took far too long to get my issue resolved. I had to constantly reach out and ask for status and follow up. I had to even start new requests just to get a response.
21. Juli 2025
Antwort von Stewart Golf USA
thank you for sharing your feedback. We're sorry to hear it took longer than it should have to resolve your issue, and that you had to chase for updates. That’s not the experience we want for our customers, and we completely understand how frustrating it must have been. We would also like to add this has been an especially busy period for us and hence will be why our response times we're delayed.
I’ve shared your comments with our Customer Care team so we can improve our communication and response times moving forward. Thank you again for your patience throughout the process.
Very good service on my x9
21. Juli 2025
Antwort von Stewart Golf USA
Many thanks for leaving a review, we're happy to hear your X9 received a good service.
Service Debacle
The entire process was a complete debacle. First, the specialized box to send for service wasn’t send then it was sent twice this added weeks. Once the trolley was sent weeks later I got and email aging they couldn’t fix the follow function and a list of optional parts. After weeks of back and forth on email because of option we got it fixed. Never again this is a premium product with sub-standard service
21. Juli 2025
Antwort von Stewart Golf USA
We’re genuinely sorry to hear about your experience and the delays you faced. This isn’t the level of service we aim to provide. The issues you’ve described, from the box delivery confusion to the time taken to finalise repairs, clearly caused frustration, and we apologise for falling short.
Thank you for taking the time to share your feedback, it helps us improve.
Great product
Great product. It’s like having your own caddie. Easy to use and easy to fold and store. Couldn’t recommend it more. A must buy for those who love to walk and play golf. 5 stars!!!
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Stewart Golf USA
Thanks for the fantastic review! We're so glad to hear you're loving the experience, there's nothing quite like walking the course with your own caddie by your side. Enjoy every round!
Walking has made me a better golfer.
Want to share my experience with Stewart Q Follow. Golf life is better than ever. I didn't realize how much I missed walking the course. I've dropped my HCP down from a 14 to an 8 and I believe its due to waking and planning my shots more efficiently. I'm not in a rush, I'm seeing the ball better and I have a glam plan for each shot. Riding in a cart is useful, but if you have the opportunity to walk, the Q Follow is a must have.
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Stewart Golf USA
Thanks so much for leaving a review, and what a brilliant transformation! Dropping from a 14 to an 8 is no small feat, and it's amazing to hear how walking the course with the Q Follow has helped you refocus and reconnect with your game.
X10 Follow too violent / no return on refurb models
I purchased a refurbished X10 follow in June 2025. It has been a struggle to use since I got it. Follow mode is completely unusable due to the violent nature of the movement of the cart in attempt to follow the remote. The same violent moves are observed when using the remote and trying to direct the cart. Also, beware of the no return policy on refurbished units. I am now basically stuck with it while going back to my manual push cart.
Customer service was nice, however, but they were unable to resolve the violent movements of the cart.
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Stewart Golf USA
Hi LH, thank you for your review. We're sorry to hear that your experience with your X10 Follow so far has not lived up to expectations. While there is a 'no returns' policy on our Approved Refurbished items, you are still covered under our standard 12-month warranty, for any faults. If you believe the Follow function in your X10 Follow is faulty then please let our Customer Care team know and they will be happy to advise further. If there is a fault we can arrange to fix this under warranty. Alternatively, if we have stock of more Approved Refurbished X10's then we can offer a replacement (subject to availability). Our Customer Care team will also be able to provide advice and best-practices for using Follow mode, to ensure this isn't being used incorrectly, which may have been a cause of the erratic movements you mention. Please do get back in touch and our team will be happy to look into this further for you. Kind regards
Good but not the best
It was really snappy on turns, follow mode didn't always work. Downhill seemed to have no breaks, concerned with rollback if uphill and stopped.
It def feels premium from the base but as you move up towards the handle, feels flimsy and does not hold a hybrid bag very well at all...
I do understand this may not be for a hilly course but maybe somewhere dry and pretty flat.
Customer service is great though, the stars is simply for the product use on the course.
20. Juni 2025
Antwort von Stewart Golf USA
Thank you for taking the time to leave us a review, we really appreciate your feedback here. We're delighted to hear our Customer Care team made a positive impression and we'll be sure to pass that along.
We're sorry to hear that certain aspects of your on-course experience didn't quite match up with your expectations. If there are any particular scenarios where the Follow mode isn't working correctly, please raise this with our Customer Care team and they will be more than happy to assist, while sharing a few tips for best practice out on the course. The Q Follow features downhill braking in Follow mode - but not when used in Remote mode. When stopping on hills, we recommend positioning the trolley perpendicular to the hill, to avoid any role-back due to gravity.
In terms of golf bags, the Q has primarily been designed for use with a cart or staff bag. However, most hybrid bags are suitable as well. We have released our own hybrid bag, which includes a keyed base that pairs perfectly with the Q Follow, ensuring your bag remains in place at all times. We appreciate your feedback and will pass this onto the relevant teams.
Kind regards
Customer support by email takes too…
Customer support by email takes too long. It took 3-4 business days minimum to get a response. And it took 3 responses to get to a conclusion (which was that I needed to send my unit back for service). Once I got to that point, Stewart did good. I got my unit back quickly and it works great now. The problem is that I lost use of my unit for 4-5 weeks. RIDICULOUS!!!
20. Juni 2025
Antwort von Stewart Golf USA
Hi Jeffrey, thank you for your honest review and for giving us the opportunity to resolve the issue with your Q Follow. We're truly sorry for the delays and understand how frustrating it is to be without your trolley, especially during peak season.
You're absolutely right that response times, particularly around arranging the return for repair, were slower than they should have been. While we’re glad to hear your unit is now working great, we’re reviewing our processes to ensure faster handling and improved communication, especially for time-sensitive issues like yours.
We really appreciate your patience, and your feedback means a lot, it’s how we improve. We’re glad your trolley’s working great now and hope the rest of your season goes smoothly.
Wishing you smooth rounds ahead,
The Stewart Golf USA Team
It’s the best investment I’ve made for…
It’s the best investment I’ve made for golf this year. It has given me the opportunity to get my steps in and concentrate on golf
20. Juni 2025
Antwort von Stewart Golf USA
Thanks for the great feedback! We're so glad to hear it’s helped you stay active and focus more on your game, here’s to many more enjoyable rounds!
Thanks for your help
20. Juni 2025
Antwort von Stewart Golf USA
Thank you for leaving a review, we're always happy to help😊
I am very satisfied with the support…
I am very satisfied with the support and services I have received from Stewart Golf USA. Once we were able to get on the phone and discuss the problems with my cart and the options available to me we were able to agree on a solution that was very acceptable to me. Within a day of approving the repairs to be done I received visual notification (via YouTube video) that my cart was working as advertised. I really feel that my original investment in the Q Follow was the right decision and that Stewart appreciates me as a customer. Highly recommend doing business with Stewart Golf USA.
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Stewart Golf USA
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that you had a positive experience with the Stewart Golf USA team and that the repair process was smooth and reassuring. It’s great to know that the Q Follow is living up to expectations and that you continue to feel confident in your investment. We truly do appreciate you as a customer and are grateful for your recommendation, it means a lot to us.
I researched and asked fellow golfers…
I researched and asked fellow golfers about Stewart and a couple other electric cart competitors.
I purchased the Q-Follow after my questions and watching fellow golfers carts. and am totally pleased.
Well balanced and the command range is well over 50 yards.
I also purchased an umbrella holder and with the existing strap fastening, it fails to hold steady, my G4Free reflective umbrella in the holder when there is a steady breeze.
A "circumference adjuster" of some sort would be a better design.
28. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Stewart Golf USA
Thanks for your feedback and for choosing the Q Follow, we're glad to hear you're enjoying it and that it’s living up to expectations out on the course! We appreciate your comments on the umbrella holder too. The current strap design is made to accommodate a wide variety of umbrellas. As with all our products, we carry out extensive testing and in this case, we found that securing the umbrella too tightly to the trolley can actually increase the risk of it tipping over in strong winds. For this reason, we always recommend holding your umbrella while walking the course, and only placing it in the holder when you're stationary. This approach offers the best balance of convenience and safety.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.