We were at Sterlings mid afternoon on 12th August. The shop was quiet and we were there to purchase 2 new beds. Our assistant Evija Rube was first class. Knowledgeable about the products, had excell... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Husband and I was shopping for a leather suite. There is a great selection of leather suites at Sterling Furniture in Tillicoutry. Lauran one of the sales staff was exceptional. Nothing was too much... Mehr ansehen
Unternehmen hat geantwortet
We recently visited the Tillicoultry store to look at sofas and ended up purchasing a Himolla suite. I have to say that Elaine was absolutely fantastic throughout the whole process. She was e... Mehr ansehen
Not great. Carpet fitting rescheduled- not met Called 4 hours later onthe day of fitting only to be offered sincere apologies etc Then told of factory issues/delivery/hiccups in the warehouse etc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- Schlafzimmermöbelgeschäft
- Fachhandel für Bodenbeläge
- Haushaltswarengeschäft
- Wohnmöbelgeschäft
- Matratzengeschäft
Vom Unternehmen geschrieben
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Kontaktinformationen
Vereinigtes Königreich
- 0845 543 0469
- customerservice@sterlingfurniture.co.uk
- sterlingfurniture.co.uk
4.7
Hervorragend
3958 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service
Needed to find a carpet to match recently purchased furniture. Found everyone in the department extremely knowledgeable, helpful and friendly, particularly Steven.
Over years have bought lots of furniture from Sterling- never disappointed.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi David,
Thank you for your wonderful feedback and for your continued loyalty to Sterling Home over the years.
We're delighted to hear that our team helped you find the perfect carpet to complement your new furniture. It's especially pleasing to know that Steven and the rest of the department provided such knowledgeable, helpful, and friendly service. We'll be sure to pass on your kind comments to him.
We truly appreciate your ongoing support and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Excellent service
Lovely welcome by the lady at the door who was very helpful in her advice on where in the store to go. Gerry was excellent - not too intrusive but very knowledgeable and patient. Looking forward to our new settee.
25. Juli 2026
Antwort von Sterling Home
Hi Helen,
Thank you for your wonderful feedback.
We're delighted to hear that you received a warm welcome and that Gerry's knowledgeable, patient approach helped make your shopping experience so enjoyable.
We'll be sure to pass your kind comments on to Gerry and the team. Thank you for choosing Sterling Home Tillicoultry, and we hope you enjoy your new settee for many years to come! 😊
Kind Regards
The Sterling Home Team
Antwort von Sterling Home
Hi Mrs Taylor,
Thank you for your feedback.
We're delighted to hear that you found our team helpful and that your delivery arrived on time. We really appreciate your comments and hope to welcome you back to Sterling Home again soon.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
5 Star and Highly Recommend
Husband and I was shopping for a leather suite. There is a great selection of leather suites at Sterling Furniture in Tillicoutry. Lauran one of the sales staff was exceptional. Nothing was too much bother and she guided us to the best suite suitable for our needs. I would highly recommend Sterling furniture and the lovely person Lauren who is very experienced and knows her craft
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Janice,
Thank you for taking the time to share your experience.
We're delighted to hear that you found a great selection of leather suites at our Tillicoultry store and that Lauren provided such exceptional service. It's wonderful to know she took the time to understand your needs and guide you towards the perfect suite. Your kind words about her knowledge, experience, and helpful approach will mean a great deal to her.
Thank you for your recommendation. We truly appreciate your support and look forward to welcoming you back to Sterling Furniture in the future.
Kind Regards
The Sterling Home Team
Very experienced staff waiting to help you
Assistant so helpful in advising us in different fabrics and colours spent time with us selecting styles and comfort very patient overall a very pleasant experience
24. Juli 2026
Antwort von Sterling Home
Hi Zandra,
Thank you for your lovely feedback.
We're delighted to hear that Cathy was so helpful in guiding you through the different fabric and colour options and took the time to help you find the right style and comfort. It's wonderful to know their patience and expertise made your visit such a pleasant experience. We truly appreciate your kind comments and look forward to welcoming you back soon.
Kind Regards
The Sterling Home Team
Service and reputation
We were attended to by Dylan Wilinson. Very professional and knowledgeable, not pushy.
Having been a manager in retail for 20 yrs he was a credit to your company.
23. Juli 2026
Antwort von Sterling Home
Hi Robert,
Thank you for your wonderful feedback.
We're delighted to hear that Dylan provided such professional and knowledgeable service without any pressure.
It's particularly meaningful to receive such praise from someone with your extensive retail management experience. We'll be sure to pass your kind comments on to Dylan and his manager, as I'm sure they will be greatly appreciated.
Thank you for choosing Sterling Home Tillicoultry, and we hope to see you again soon.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home
Hi Irene,
Thank you for your feedback.
We're delighted to hear that you found our team friendly and welcoming. We appreciate your comments regarding furniture lead times and understand that waiting for your new furniture can be frustrating.
Thank you for your patience, and we hope to welcome you back to Sterling soon.
Kind Regards
The Sterling Home Team
Staff polite,helpful and above all good…
Staff polite,helpful and above all good clear communicators.
20. Juli 2026
Antwort von Sterling Home
Hi Jennifer
Thank you for your kind feedback.
We're delighted to hear that you found our staff polite, helpful, and clear in their communication. Providing excellent customer service and ensuring our customers have all the information they need is very important to us.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Delivery times
Service was great in the showroom as I bought 2 x 3 seater leather sofas and tempur bed in march (we paid it in full ) was told I would be contacted when they would be delivered , Never thought i would not get my paid order until end of July ( 4 months later ) so beware on when you will get your order , I really thought it would be sooner
23. Juli 2026
Antwort von Sterling Home
Hi Anna
Thank you for your feedback and for choosing Sterling Home for your two leather sofas and Tempur bed.
We are delighted to hear that you received great service in our showroom. However, we are very sorry that the delivery timescale did not meet your expectations and that you had not expected to have to wait until July to receive the goods. We understand how disappointing and frustrating it can be to wait longer than anticipated.
Thank you for bringing this to our attention. Your feedback is valuable and will be shared with the relevant teams as we continue to improve our customer experience.
We hope you are now enjoying your new furniture and mattress, and we appreciate your patience throughout the process.
Kind Regards
The Sterling Home Team
Not great.
Not great.
Carpet fitting rescheduled- not met
Called 4 hours later onthe day of fitting only to be offered sincere apologies etc
Then told of factory issues/delivery/hiccups in the warehouse etc. Please, I’m not too angry about the fitting times as I was working from home but could see it be an issue for some. but just ke me in the loop.
And don’t tell stories to cover up the truth- just tell the truth, no excuses required!
Very important
11. Juli 2026
Antwort von Sterling Home
Thank you for your feedback Gary
We're very sorry that we let you down with both the rescheduled fitting and our communication around it.
While delays can sometimes occur, we completely agree that keeping customers informed is essential, and we clearly failed to do that in your case.
We also appreciate your comments regarding the explanations you were given. Honest and timely communication is something we strive for, and we're disappointed that this wasn't your experience.
We understand that, although you were able to work from home, the lack of updates and missed appointment could have caused significant inconvenience.
Your feedback has been shared with the relevant teams so that we can improve our communication and ensure customers are kept informed of any issues as soon as possible.
Thank you for taking the time to bring this to our attention, and please accept our sincere apologies for the frustration caused.
Kind Regards
The Sterling Home Team
Staff were helpful
Staff were helpful. Delivery was good.
Had a small problem with our purchase but this was dealt with and resolved quickly including a follow up email to ensure we were happy with our purchase.
25. Juni 2026
Antwort von Sterling Home
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you found our staff helpful and that your delivery went smoothly.
While we're sorry there was a small issue with your purchase, we're pleased that our team was able to resolve it quickly and that the follow-up communication gave you confidence in our service. Customer satisfaction is very important to us, so it's wonderful to know you were happy with the outcome.
Thank you again for your feedback and for choosing us. We look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home
Hi Colin,
Thank you for your lovely feedback.
We’re delighted to hear you found our service helpful and friendly. Your kind comments are greatly appreciated, and we look forward to welcoming you back again soon.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Sterling Home , Tillicoultry
We dealt with Amy Ireland who was very polite & helpful. All the staff at Tillicoultry are very nice.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Jackie,
Thank you for your lovely feedback.
We're delighted to hear that Amy was so polite and helpful during your visit. It's also wonderful to know that the team at our Tillicoultry store made such a positive impression. We'll be sure to pass your kind comments on to Amy and the rest of the team. We look forward to welcoming you back again soon. 😊
Kind Regards
The Sterling Home Team
Outstanding customer service
The member of staff who helped us understand, select, and buy a riser recliner chair was incredibly helpful, knowledgeable and friendly and went over and above to help us get what we needed. He was a real expert and offered invaluable advice. Also the selection of these chairs available at Sterling was fantastic. Much better than every other store we visited. The chair was delivered to our family member within days and was exactly what they needed, they love it. I cannot recommend and thank Sterling enough. This is our third purchase from Sterling this year and we will now always go there first when looking to buy furniture.
Edit based on Sterling's reply: the employee I refer to in my review is Kerr at the London Road branch, who deserves the recognition.
21. Juni 2026
Antwort von Sterling Home
Hi Claire,
Thank you for your fantastic feedback.
We're delighted to hear that our team member was able to provide such knowledgeable, friendly, and expert advice while helping you choose. It's wonderful to know that both the selection available in store and the quick delivery exceeded your expectations.
Your continued loyalty, with this being your third purchase from Sterling this year, means a great deal to us. We'll be sure to pass your kind comments on to Angie who assisted you and thank them for going above and beyond.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Great customer service at Sterling Home…
Great customer service at Sterling Home London Road. First class service from start to finish.
21. Juni 2026
Antwort von Sterling Home
Hi Jane,
Thank you for your wonderful feedback.
We’re delighted to hear that you received first-class service from start to finish at our London Road store. Your kind words mean a great deal to the team, and we’ll be sure to share your comments with them.
We appreciate your support and look forward to welcoming you back to Sterling Home Glasgow soon.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home
Hi Muriel,
Thank you for your feedback.
We're delighted to hear that you had a positive experience and appreciated our no-pressure approach. It's great to know Matt was helpful and allowed you the time to make the right decision for you.
We hope you enjoy your purchase and look forward to welcoming you back to Sterling Home Aberdeen in the future.
Kind Regards
The Sterling Home Team
Was a good day nobody rushed us into…
Was a good day nobody rushed us into buying the lady that served us was very polite,no stress 5 star xx
20. Juli 2026
Antwort von Sterling Home
Hi Rhona,
Thank you for your wonderful feedback.
We're delighted to hear you had such a positive experience and felt comfortable taking your time without any pressure. It's great to know Kathryn, who assisted you was polite and helpful throughout your visit.
We really appreciate your 5-star review and hope to welcome you back again soon.
Thank you for choosing Sterling Home Elgin.
Kind Regards
The Sterling Home Team
Delivery company damaged the brand new…
Delivery company damaged the brand new flooring, and waiting for Sterling to confirm how this will be fixed over a month later.
22. Juni 2026
Antwort von Sterling Home
Hi Stuart,
Thank you for your feedback.
We are very sorry for the delay and understand your frustration.
We can confirm that the matter has been passed to our insurance company, who are currently reviewing the claim. We appreciate that this process has taken longer than expected and apologise for the inconvenience this has caused.
Thank you for your patience while this is being resolved.
Kind Regards
The Sterling Home Team
Excellent service from Sterling from…
Excellent service from Sterling from the first contact with sales assistant to the delivery department and delivery itself. I have used Sterling many times in the past and always return because of the service provided.
20. Juli 2026
Antwort von Sterling Home
Hi Donnie
Thank you for your great review and for your continued loyalty to Sterling.
We are delighted to hear that you received excellent service throughout your journey with us, from your initial contact with our sales team through to delivery. Providing a seamless and positive experience for our customers is something we take great pride in, so it's fantastic to know our teams met your expectations.
Your repeat custom means a great deal to us, and we truly appreciate you taking the time to share your feedback.
We look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Pleasant experience
Quality of staff and furnishing on display. Layout of shop was ideal for browsing and we were not being pressured by staff. However, when we did require help the staff, Richie and Richard were extremely helpful and knowledgeable.. No hesitation in recommending Sterling to anyone looking for furniture.
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Dear Mr Lavelle
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you enjoyed browsing our showroom and appreciated the quality of furniture on display. It's especially pleasing to know that Richie and Richard provided such helpful and knowledgeable service when you needed assistance.
We always aim to create a relaxed shopping experience, where customers can browse at their own pace while knowing expert advice is available whenever required. Your kind recommendation means a great deal to us.
We look forward to welcoming you back to Sterling in the future. Thank you again for your support.
Kind Regards
The Sterling Home Team
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