Stella Insurance AU Bewertungen 

Recent policy purchased provides good value vs other competitors.

Absolute cluster of a claim process. Great with setting up the policy etc., however when I made a claim it has taken over a month and I still don't have a repair in sight. A no-brainer of a claim too - Comprehensive policy and an at fault car park fender bender. No complaints process available, many hours on hold waiting and then constant excuses without an outcome. An insurer is only as good as its ability to process your claim. Avoid.

Great dealings with Jo, lovely phone manner

Celina was so very helpful and really understood what I was after. Thank you

I haven't had to make a claim, but the sales and policy maintenance service is good. Except that I missed a couple of emails, and then the insurance expired after 14 days and I had to start a new policy.

Every interaction on the phone has been nothing but exceptional. My recent one today was with Kim. Thank you for your patience, courtesy and humility.

Lua was super friendly and helpful. Amazing customer service.

Angela was a fantastic service specialist who assisted me throughout the process of insuring my car. I initially was having issues with my application online, and had to call up to resolve it. I was initially quite frustrated with the online process and considered going to another insurer. When I spoke with her, Angela was patient, non-judgemental, and politely explained the reasons as to why I wasn’t able to proceed with my online application (it was totally my fault). She listened to my needs, took the time to go over my application, and processed it for me over the phone.
She turned an initially negative experience for me into a positive one with Stella. Thanks so much, officially a loyal customer!

Great agent

Exceptional Service - I've had several interactions recently relating to the cancellation of my insurance policy (which previously wasn't enacted earlier last year). I've been very impressed with the over and above service on each of these calls, the professionalism and support in getting the policy cancelled means that I wouldn't hesitate to utilise Stellar again or recommend them to others. Thank you for a top notch service experience.

Sign up was super easy. I haven’t had to clam so can’t comment on that. Was recommended from a friend who found them great, they had to use roadside a few times.

The WORST insurance provider ever!!!!! Stay away! A witness reported to police that a bus hit my vehicle in November while it was parked at my work. Police notified me and told me they had the drivers details and video footage and to make a claim. The claim was started in November & its March, my car is sitting at the repair place and the insurance provider is insisting I pay the excess as they don't have the other drivers details! I don't know how many times I've given them this information yet I keep getting asked again and again! Was told no hire car either so without a car for work which is a nightmare! Pure incompetence! Am lodging a complaint to the ombudsman as this is disguisting! This company make something that's already stressful unbelievable!!

Jo is very helpful.

Operator spoke clear English, was polite and didn’t waste time

Abbie was amazingly thorough and patient ensuring everything was explained clearly and precisely. She actually listened to what I needed and made sure the cover was correct and tailored for me.

Update- email sent to stella as they have requested below on the 18th of Feb I will come back to let you know if anything has changed or been done.
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Original Post: I am extremely disappointed and will be switching insurers once this ordeal is over. For a company that claims to be by women, for women, I experienced zero empathy when I expressed my frustration about not having a hired car while my vehicle is in repair.
When I realised this coverage wasn’t included, I immediately requested to add it, but nothing was done. I was initially told the repair would take 10 days, so we hired a car and paid out of pocket. Now, nearly a month later, the timeline keeps changing, and we are still covering the rental costs. Worst of all, we are not even informed when the repair date is pushed back so no time to plan adequately.

As a working mum who relies on my car for daycare drop-offs and pick-ups, this has left me completely stranded. The latest delay means our hired car had to be returned, and now we are left without transport. How is this an insurer for women when I called to express my distress and was threatened with having the call cut off, even after explaining that my kids would be left without a way home?

This has been upsetting, stressful, and financially draining. I strongly advise others to stay away to avoid such a frustrating and harrowing experience.

Efficient problem solving, kind and lovely attitude

The best thing for me is that you get to talk with Australian women. Wouldn't mind even if it was a male. Just as long as I am speaking to an Australian person.
I hate talking to over seas call centres. They are rude hard to understand.
Every one I have delt with at Stella have been so understanding and polite.

Great experience nothing was to hard great communication all happened with ease.

The service was great, the price is great. Overall thanks for your help.