Stella Insurance AU Bewertungen 

I had an extremely bad experience, it took close to 10 months to finally get a minor no fault repair carried out. I had to make contact with Stella more than 20 times and got no help. The communication was extremely poor, there was no help, a very disappointing experience.

A+++++++++

Very good service, simple to complete application.

great company to deal with and great price
above all great team

Very helpful staff & very professional

I was researching insurance for my business and tried contacting this organisation five times, made two appointments that weren't met, and spoke to an online assistant twice (Angela), only to be told that there is only one person I can talk to about this, 'as I well know.' The customer service here is so poor and rude. So disappointing because it seems like a great organisation.

Apart from not being able to cancel policy online, the staff member was friendly and very helpful.
Cancelation was quick and easy, even asked if there was another vehicle I would like to change it to at the time

Stay away from this SCAM COMAPNY!! Do not insure your car with these people!!!!

My claims consultant Vivian was just lovely in a very stressful time . It was my first claim and had no idea what o was doing . She walked me through the process and kept contact regularly via email. The process was quick once the assessment was complete .
Needless to say I am re insured with Stella .

Extremely Disappointed – Claim Unfairly Declined and Policy Retroactively Cancelled

I’m very disappointed with my experience with Stella Insurance. I was involved in a not-at-fault accident on 30 April 2025, and my car was declared a total loss. I fully cooperated with all requests, including submitting my driving history report.

Despite initially acknowledging my claim and promising a payout, Stella later retroactively cancelled my policy — on the same day the accident occurred — citing a licence suspension from over four years ago under a foreign licence. I have held a full, clean Australian licence since 2022 and was never asked about foreign driving history when I purchased the policy.

To make matters worse, after declining my claim, I was told to contact the third party’s insurer myself — despite Stella having already taken over the claim process. I followed their internal dispute resolution process but received no response within the 30-day timeframe.

This entire experience has caused unnecessary stress, financial hardship, and a complete lack of trust in this insurer. I feel abandoned during a time of need, and I would not recommend Stella Insurance to anyone looking for reliable or ethical support.

After I sold my car I had to cancel my Stella Car Insurance. The phone call was quick and professional, and I even had the refund in my bank account before the call was over!

Worst experience imaginable! I had a truck merge into me on 28 Feb 2025, one month after my Stella insurance renewed, and honestly it would have been a better experience if the truck killed me! First off I spent 2 hours on the side of the road being bounced between roadside assist and claims, I was on hold for 45 minutes only to he told to call the other number! It’s the same fk number but you have to select different options. No one at Stella knows what to do in the instance of a car accident. Insurance mob got me to get through to roadside assist before they let me make a claim, only for the roadside assist arm unable to come help me until I had made a claim! Thanks for nothing!!

Even though it was an obvious total write off, I was told my car report would take 5 working days, 20 working days later no report, zero progress. I spent countless hours chasing them up via email and phone, waiting on hold 30-45-60 minutes or just giving up. The 2 people they have “managing” the 250 odd claims they have at any one time don’t understand the PDS and tried to pay me out the minimum amount instead of a full car replacement which is what I was entitled to. They tried to say they waived my excess when I was not liable to pay an excess as it was not my fault.

I had to fight to get a rental car, which was supposed to be a like-for-like rental, they put me in shitty tiny cars when I usually drive a 7 seater. Cars didn’t fit my whole family, then of course I had to return the rentals at various times. Rentals would expire and the rental companies call me to return the cars, leaving me with nothing to pick my kids up from school and daycare. This went on for nearly 3 months. I made a formal complaint and finally some movement on my replacement car. They then sent me an email saying I didn’t make a real complaint - whatever that means.

I developed anxiety about my loss of car and being at the mercy of Stella. They’re absolute vampires and not for women at all!! Seriously thinking about going to 60 minutes to expose these psychos. 0 out of 5.

Easy on line purchase, comprehensive and plain language in all information provided. True experience comes in the unwanted experience however if needing to make a claim. Hopefully we won’t find out.

Very quick response, actioned my query and no issues. Very good customer service.

Fast responses to my inquiry. They were very helpful and I got what I requested with minimal effort on my part!

Really easy, lovely lady who was very thorough talking through 3 car policies. I’m very happy with quote, much less than other companies. Highly recommend this company and their lovely staff.

Was able to have questions answered online and easy to follow. I loved that Stella valued my good driving record and bothered to ask. Thank you. :)