Spectra Drive  Bewertungen 

344
TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

So far so good. Had a non fault accident on 14/07/26 and from the first phone call Spectra Drive were very helpful. Curiosity Car arrived 15/07/26. Had an offer for my vehicle, plus ive had the option... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very fast delivery on my courtesy car and very fast on dealing with my claim on my car that was written off! Customer service is great! Very happy with their service and the courtesy car! Great comm... Mehr ansehen

Bewertet mit 5 von 5 Sternen

They helped take stress out of the no fault accident we had, organised a hire can and had it within 24 hours, kept in regular contact to keep me updated on the status of the insurance claim. Everyone... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

From the off I felt that I was not given regular updates, I had to repeatedly phone up and prompt attempts to contact the other parties insurance company. The management of my claim went on for over 2... Mehr ansehen

Unternehmensdetails

  1. Kfz-Leasingservice
  2. Unfallversicherung

Vom Unternehmen geschrieben

Spectra Drive have many years experience providing accident management services from our Manchester based operations centre. We can offer a 24/7 nationwide range of mobility and vehicle repair solutions.


Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

344 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 50 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.4

Alle Bewertungen

(344)

85 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Fantastic service

Fantastic service, my car was picked up within an hour outside my workplace, Following day a hired car was delivered outside my house, clean and comfortable drive. They kept me informed regularly about what was happening with my claim. The staff are highly professional and very friendly to talk to.

3. Januar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very Quick!

I was contacted immediately, with my damaged car picked up and replacement car brought the same day! The correspondence over the telephone and by email throughout has been very friendly and proficient. Excellent service - highly recommended.

17. Oktober 2023
Bewertet mit 1 von 5 Sternen

This company uses scam google listings…

This company uses scam google listings to trick you into using their service, then once you have the absurdly overpriced hire car (£450/day) they then refuse to collect it running up an HUGE bill which they then take you to court to force you to pay.

Criminal scum do not use their service.

Update; back and forth with lawyers for years, this company is well known in the industry for this malpractice. Hundreds and hundreds of people scammed in the same manner as me.

@Spectra Why the hell would I want to email you to discuss you being scamming manipulating lying thieves.

20. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Spectra Drive

Unfortunately, we cannot trace your claim, please can you email us on claims@spectradrive.com so that we can discuss this further.

Bewertet mit 5 von 5 Sternen

Quick and easy service

The staff are very friendly and helpful by delivering the right information and answering questions about the service. They delivered the hire car quickly with no problem.

13. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Spectra Drive

Thank you.

Bewertet mit 5 von 5 Sternen

Chenise was most professional and…

Chenise was most professional and knowledgeable in all aspects. Chenise was most reassuring and put me at ease through a most stressful period.

15. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Spectra Drive

Thank you, we are happy that with her assistance you were able to feel fully reassured during this stressful time.

Bewertet mit 5 von 5 Sternen

Chenise was fantastic

Chenise was fantastic. First point of call for every matter. Chenise could not of been more helpful, weekly updates even though there was no news. She was so friendly and reassuring. Thank you.

15. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Spectra Drive

Thank you, your kind words have been passed on.

Bewertet mit 5 von 5 Sternen

Fantastic staff

The whole experience was fantastic from start to finsh with the ease of just one call, how I got to speaker to chenise who was fabulous at dealing with everything.

24. Oktober 2023
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Antwort von Spectra Drive

Thank you, your kind words have been passed on to the relevant staff.

Bewertet mit 5 von 5 Sternen

I was given a courtesy car on the same…

I was given a courtesy car on the same day as my accident. The whole process took only 4 werks. Spectra were very helpful from beginning to end.

10. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Spectra Drive

Thank you, we are happy to hear you found us helpful during this time.

Bewertet mit 5 von 5 Sternen

THE EXPERIENCE I RECIEVED WAS EXTREMLEY…

THE EXPERIENCE I RECIEVED WAS EXTREMLEY GOOD THEY MADE EVERYTHING SO SIMPLE TO UNDERSTAND AND COULD"NT DO ENOUGH FOR YOU EXCELLENT GROUP OF PEOPLE.

11. Oktober 2023
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Antwort von Spectra Drive

Thank you for your kind words, it is always our goal to make such a stressful time as easy as possible for our clients.

Bewertet mit 5 von 5 Sternen

Very good experience with spectra

Very good experience with spectra, courtesy car given on the day and whole case sorted within a month. A pleasure for them to represent me.

26. Oktober 2023
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Antwort von Spectra Drive

We are pleased to have such a glowing review from a valued client, and happy that the claim was resolved swiftly.

Bewertet mit 1 von 5 Sternen

Spectra hire…don't do it

I was directed to SPECTRA after contacting the Accident Claims Line which we thought were the third party insurer of the person who hit my car, Google scam.
Very nice and friendly to start with but then all of a sudden not collecting the hire car they provided. No-one leaves any notes left on our file. 6 months later telling us we will be footing a hire bill. Very arrogant, unfriendly and unhelpful. Arguing that there isn't someone there with a certain name. AVOID.

7. April 2023
Bewertung ohne vorherige Einladung
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Antwort von Spectra Drive

We are sorry to hear about your negative experience with Spectra Drive, and would like to take this time to clarify your concerns.

When collecting the hire vehicle, there can be delays depending on what drivers are available, but when this occurs, the costs associated with this delay would be written off, and not fall back on yourself. There is no benefit to ourselves in keeping you in a hire vehicle when it is no longer required,

The files are shared between the team, and while we do strive to keep the files as up to date and thorough as possible in order to prevent confusion, there are unfortunately occasions where some files notes are not up to par with our standards, and for this we apologise.

The agreement that you signed at the start of your claim is a credit hire agreement, the terms of which are thoroughly explained in the Frequently Asked Questions which are sent to you upon initial contact with Spectra Drive. This explains that provided you remain cooperative with the service and the claim is not fraudulent, then Spectra Drive can make a recovery of our costs from the at-fault insurer.

If you send us an email to claims@spectradrive.com quoting your reference, we would be happy to discuss this matter with you further.

Bewertet mit 5 von 5 Sternen

Received my hire car the day of my…

Received my hire car the day of my accident, so I wasn't stranded without a car. They helped me fight my claim with the other parties involved. Overall good experience.

23. Oktober 2023
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Antwort von Spectra Drive

Thank you, we are glad you were happy with our service

Bewertet mit 5 von 5 Sternen

I was very pleased ,because when I…

I was very pleased ,because when I phoned for any updates you explained in detail what was happenening with the 3rd party and anything I needed explained you were able to help me understand.

20. Oktober 2023
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Antwort von Spectra Drive

Thank you, I am glad you were happy with our service

Bewertet mit 5 von 5 Sternen

Amazing!

I was so pleased with the service I received from Spectra. They went above and beyond to help me. A big thank you to all of the amazing Spectra Staff.” “I was very impressed with the quality of customer care. “I would definitely recommend”.

16. Oktober 2023
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Antwort von Spectra Drive

Thank you, we are glad you were happy with our service

Bewertet mit 4 von 5 Sternen

They kept me informed even though they…

They kept me informed even though they were dealing with a dreadful third party. 5 months to get my claim through. No fault of spectra.

16. Oktober 2023
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Antwort von Spectra Drive

Thank you Andrew, yes it is frustrating when the Insurance Companies delay sending payment for the repairs/PAV. but we are glad you were happy how we kept you upto date.

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