First time ordering from Sophie Webster, and sadly, I’m not impressed. I ordered a pair of shoes over a week ago and received an order confirmation, but despite several emails, I’ve had no response or... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I’m really pleased with my experience. I absolutely love my shoes, and the customer service was excellent too. The company kindly refunded me the difference in price, which I really appreciated. Ever... Mehr ansehen
Do not ever buy from this company! I bought three pairs of shoes and am still waiting for a refund on one pair bought over 2 months ago in June 2026! I have reached out to customer services several ti... Mehr ansehen
Sophia Webster shoes are the complete package; classy, colourful, quality and fun! There is a design for every occasion that includes heels, flats and casuals. Customer service is excellent too. I hav... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to the official Sophia Webster website. View the latest shoes, bags and bridal collections. Express Worldwide Delivery. We always try our hardest to help so please do reach out to us first with any issues, we would love to help.
Kontaktinformationen
London, Vereinigtes Königreich
- customerservice@sophiawebster.com
- sophiawebster.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 52 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
This my 5th pair of beautiful Sophia…
This my 5th pair of beautiful Sophia Webster butterfly shoes! I appreciate the mid heel this time. Ordering went smoothly and really appreciated DHL delivery. They placed the package as requested and I was messaged when DHL was close and was able to track the delivery truck movement. Great delivery for great shoes!

Antwort von Sophia Webster
Such brilliant customer service
Such brilliant customer service. The quality of soles on my much loved Sophia flats didn’t match up to previous purchases . Their customer service sorted it out immediately and were wonderful to deal with. Such a lovely company. And love the shoes. Guaranteed to get a compliment when you wear them. Thank you.

Antwort von Sophia Webster
Beautiful shoes
Shoes were beautiful but upper strap too loose as I only have a slim foot couldn’t adjust strap as buckle won’t adjust as sewn in same position so unfortunately had to return them.

Antwort von Sophia Webster
Gorgeous shoes shipped quickly!
I ordered a second pair of shoes and was very impressed with how quickly they arrived. When I opened the box, I was also very pleased with what I saw. The shoes are gorgeous. They come with a dust bag to protect them. Once I slipped them on, the fit was perfect. I will be watching for future items with great anticipation as my collection of shoes grows.

Antwort von Sophia Webster
Quick delivery and the shoes are so beatiful
Quick delivery, and the shoes were just...WAAAAAUUUW!!!! I ordered after just a week again a new pair of shoes and sandals!!!! Sooooo beatiful.

Antwort von Sophia Webster
My husbsnd buy shoes for birthday I…
My husbsnd buy shoes for birthday I open box and wow wow so beautiful was over moon

Antwort von Sophia Webster
the butterfly-design is the best idea…
the butterfly-design is the best idea ever for the definition of elegant shoes.......

Antwort von Sophia Webster
Australia
I bought three paires of shoes and they magically appeared on my door step in Brisbane, Australia, 5 days later!!!! I am very happy with the fast delivery with DHL, the packing was perfect and OMG, the shoes are simply gorgeous 💕!!! I will buy again 💕

Antwort von Sophia Webster
Love my new Sophie Webster addition
Absolutely love my new Sophie Webster addition. The mid heels are like I magined them. The whole process of purchase and delivery was seamless. A definite 5 start and I would be back again

Antwort von Sophia Webster
I love the shoe selection
I love the shoe selection, though I tend to go with the slightly more sedate styles. They are well made with beautiful details. Shipping is fast and the shoes are well packaged. I've reached out to customer service in the past and they are very friendly and responsive. Lovely company.

Antwort von Sophia Webster
Shoe love
I purchased the Vanessa wedge in midnight. Beautifully made and crafted. This is my third pair of shoes and so far I have not been disappointed. Sophia’s style keeps me coming back.

Antwort von Sophia Webster
Worst company
Worst company. Taylor wrote me their return policy is scam. If you return unworn shoe, brand new, they won't refund and they will keep the shoe! I have their email saying that. What a shame. This is not a luxury brand. They are anywhere near that name or level.
I just regret I spent a lot of money on this brand. No more! Not me, not anyone I know. No more.

Antwort von Sophia Webster
I am usually happy with my purchase…..
I am usually happy with my purchase, however this time I never received my delivery. My order was left in an open room main lobby that clearly states with several posted signs that All packages are to be delivered to the Luxer room on the 1st floor but the FedEx driver did not do that, therefore I never received the Christmas present I order for my granddaughter. I file a complaint with FedEx I was told Sophia Webster has to file a complaint. I know this is no fault to your company but I’m out of a lot of money with no answer.
# 24393857

Antwort von Sophia Webster
I love Sophia Webster shoes for a while…
I love Sophia Webster shoes for a while but I qas never sure of my size when buying online as I never had one yet before. I have eyes on so many butterflies but never took the bullet until seeing the black shoes with the rose gold wings. So, I took the chance and hope that it the same size of all my usual shoe sizing. I was never disappointed. I know I will add more colour in the future.
Thank you Sophia for making the most dreamy and enchanting shoes. I love butterflies and you just hit my spot.
Cheers!
Mitch xo

Antwort von Sophia Webster
After three unsuccessful attempts...
After three unsuccessful attempts to order through the website, thanks to customer service representative Kajal, I received my favorite shoes at the highest discount I had previously ordered at.

Antwort von Sophia Webster
Great product, but poor standard of delivery
Great product, let down by delivery experience - on time (scheduled for the usual massive time window…), but the box simply tossed behind the gate….in the rain while I was out. Delivery note said left in a safe place/shed, but the attached image said it all! Luckily the shoes were still there and seem fine, and I’m sure my wife will love them. In fairness this poor level of delivery service is not confined to you, but it is nonetheless disappointing for a high end product.

Antwort von Sophia Webster
Love love 💕 love 💕 love 💕 and addiction!
Love love 💕 love 💕 love 💕
I’m simply in love with Sophie Webster sandals! The best of the best sandal designer!
3 years ago I bought my first Sophia sandal, I was so excited, the rose box, and the jewelry inside.
I remember I was younger and and was always wandering if I can find a pair of special sandals.
3 years ago I bought my first special sandals, and since then I can’t stop buying them. I think I have an addiction. I bought my latiest sandals couple of days ago. I fell in love again and I fall in love every time I buy a pair of Sophia sandals. This is my 7th pair.🥰 I also have a Mariposa mini bag.
And recently I also got the book “Oh my Gosh, I love your shoes!👠” I really dooo!
The package is great, the delivery is fast.
I’m definitely not stopping on these sandals!
Thank you so much Sophia!

Antwort von Sophia Webster
Great experience
Great experience, fastest shipment, awesome quality item, perfect fit and excellent seller.

Antwort von Sophia Webster
Ladysp In Cali
I just received my Pixie Pearl Mid Sandal.....I am in love!!!! This is my 4th purchase and I love each unique pair. Delivery is fast.
Thank you, Sophia Webster.

Antwort von Sophia Webster
I love Sophia Webster they are very…
I love Sophia Webster they are very special to me as a girl mom shoes are amazing for all ages 🥰 and the staff is super sweet and kind what not to love about them

Antwort von Sophia Webster
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