Sofanatic Bewertungen 

97
•
TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I got exactly what I was looking for! "Cambridge" L-corner sofa bed(beige fabric+brown leather). Excellent quality and good looking! Thanks to Sofanatic staff for good job - communication, assembly -... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The sofa was brilliant quality and just right for what i was looking for. The delivery was was in a timely fashion aswell as good communication with the seller. Our delivery driver assembled it infron... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Highly recommended service!!! I ordered Tollo XL sofa, they matched the price for me. Double checked and confirmed that sofa will go through door and finally land in our living room. Sofa is amazing,... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Amazing customer service order came late but was kept updated. Absolutely love my new sofas lovely fabric and excellent quality. Choose your own material and colour, exactly same sofas as shown in the... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Möbelgeschäft

Vom Unternehmen geschrieben

Does Your Home Need An Upgrade? View Our Sofas, Sofa Beds And Sofa Sets With Custom Fabrics And Colours. Brand New With Free Assembly And Free Delivery To Selected UK Areas. 7-Day Express Quick Delivery Option Available. Make Your House A Home By Choosing Your Own Colour And Fabric To Match Your Home And Style.


Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

97 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 50 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.4

Alle Bewertungen

(97)

32 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I am more than happy with the corner…

I am more than happy with the corner sofa bed I ordered not long ago from this company , they were professional and honest ,good communication and allways happy to sort out any concerns. Would recommend any time.

19. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic Service and Delivery

We ordered the Sofa last Saturday! They said a delivery time of 6-8 weeks and delivered today. They did an amazing job. It arrived a week later. Sturdy, comfortable and healthy on the back.

Callum, our delivery driver was charged with the delivery and did an amazing job after an extremely hard day of work and driving. The delivery and service was excellent. Absolutely top notch. He was very polite and safe. I highly recommend the company and the service and the quality of the product that Callum provided. Thank you

9. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing company

Amazing company! Very good customer service, great communication and excellent help when delivering the sofa. We love our new sofa and get so many compliments on it. Would definitely order from them again. Thank you 🤩

19. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Sofa itself very comfortable

Sofa itself very comfortable, however cushions are looking awfully, we paid £800 so was expecting good quality sofa, I would suggest for potential clients to ask for real pictures first before order anything. Or better to avoid this company as according to the policy they don’t accept return. I tried to call them and you know ? They blocked my number, that is suspicious.

18. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

U shaped chill me sofa

This is a big, lovely, comfortable sofa and has loads of storage space and also turns to a sofa bed. The seller’s communication is excellent and quick delivery.

11. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Fake reviews, shockingly bad quality and impossible to return according to their policy

Truly awful quality furniture and took two months to turn up.

The returns policy says you can't return if you've built the item(which just involves sliding the pieces together but they don't fit well at all). The kicker is you can't tell how bad it is until you build it. I've now raised a complaint with Paypal as realise that is against your statutory rights.

Please look at the reviews by KatieMiller, Amir and Barbara. Notice that they all review ChillMe and Sofanatic? Well google "companies house dariusz deren" - unsurprisingly he owns both companies that have been reviewed. I implore you to avoid this company and chillMe. Happy to provide photos of the awful quality, fake reviews and company ownership if this is disputed in any way.

3. September 2024
Bewertung ohne vorherige Einladung
Sofanatic-Logo

Antwort von Sofanatic

Hi Paul, thank you for your review.

Firstly, we were contacted by you 3 months after the sofa was delivered with a message that simply stated you weren’t happy with the product. No photos or videos were sent that we could help to sort out any issues for you. We weren’t even given an opportunity to discuss what the issue was before we were told about your plan to write a review. From what we can see, 5/7 reviews you have placed are 1 star with a complaint about a company being “Only open Mon-Fri 9-5 which is absurd!”.

Our sofas are made to order and so we unfortunately cannot return them if they are opened and built incorrectly. The driver offered to build the sofa for you, which can help to make sure you’re happy with the product but you declined. If the driver had built the sofa, you could have informed him if you weren’t happy. Regardless, we give plenty of opportunity to check the sofa before we leave, showing you the colour and the fabric and the model and style you ordered. We do not leave you with the sofa until you have confirmed that you are happy with the product and sign the document stating that you have accepted delivery. We are different to other sofa companies who will just leave the sofa outside, we help take the sofa into the exact room you want and give plenty of time for you to check it.

Additionally, you claim we have fake reviews. Please check Amazon for our various products including the one you purchased which have great reviews and photos to go with it. It’s impossible to fake reviews on Amazon as they are all buyer verified.

A shareholder in two separate companies is extremely common and is nothing that’s hidden or negative in any way. Nor is it illegal or unethical. Companies house is public and completely open for a reason.

Amazon has fees for selling on its platform which are included in the Amazon pricing, which is why our prices are higher on Amazon. Why wouldn’t customers choose to go directly through us to save £100+?

Unfortunately, 3 months has passed since the sofa was delivered to you and it's only the first time that you raised anything to us about being unhappy with the product. 99% of companies have a return policy of 14 or 28 days including us, so sadly nothing can be done.

If the issue was raised within the return period and policy, we could have definitely done something for you. We implore all customers to contact us as much as possible if they are unsure about purchasing a sofa from us, we have hundreds of real life photos from our previous customers and will be delighted to help you out in ordering and making sure you get the exact product you like to avoid any issues.

Bewertet mit 5 von 5 Sternen

Don't be fooled by a small company 👌

What a fantastic company 👌 From order to payment to delivery it was seamless. The communication was great.....delivered quickly and on time....very helpful delivery driver and most of all a brilliant product at a very competitive price. They may be a smaller company but 100% on par and above with the bigger ones. Would highly recommend 👌 Thanks Sofanatic 😊

13. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

The product quality is good but the…

The product quality is good but the delivery service was rubbish. Driver didn’t assemble the sofa as agreed, stained my floor tiles and didn’t take the packaging away. Top of that he made joke to put the rubbish in neighbours bin. It was awful service I ever had from any company . Please work on it. Thanks

15. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

What a joke

What a joke. Been waiting 2 months for a sofa. Originally was estimated 2 weeks delivery, then it was out of stock, finally was restocked and they gave a date to deliver then say they can’t do this date and now are closed for 2-3 weeks and have to wait another month. Avoid.

20. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

You won’t be disappointed

I have never purchased a sofa without seeing it or testing it, but this time I just ordered. I have to say, I was so impressed with the service it took a bit longer to get the sofa, I didn’t mind. Delivered and installed, but delivery drivers. I’ve had so many compliments. I would recommend this company to anyone The products are good and Services is great. It’s comfortable to sleep on too. Cullam is amazing, thank you Cullam!

28. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sofanatic, Sofantastic. Great Choice, Great Delivery, Great Sofa

I was searching for a small LSofa bed, and I came across this gem of a company, Sofanatic. How innovative! The order process was effortless. The company communicated with me through WhatsApp messages and kept me informed. On the day of the delivery, which was like three weeks after the order.
I got a call an hour prior. The whole process was seemless. Callum delivered our sofa; he was amazing from start to finish. He was so polite and professional, and he really added value to the company's customer service.
The sofa itself was simple to assemble after a few words of guidance from Callum. The fabric is beautiful, soft and quite hard-wearing at the same time. There are so many designs, sizes, and an insane number of colours to choose from. This family-run business is giving the likes of DFS a run for their money, which is very commendable. I will recommend them to my friends. In fact, the sofa will speak for itself.

28. Juni 2024
Bewertung ohne vorherige Einladung

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