soak.com 

I ordered a bath screen from Soak.com on March 25 2019. On January 22 2020, the glass randomly crashed out of the fitting. It was seconds after I'd stepped out of the shower and I was only a week post-surgery (for an ovarian cystectomy), so I could've been seriously hurt. Due to my surgery, I had to wait for my partner to get home to even lift it out of the way of the toilet (I wasn't allowed to lift anything heavy).

I sent photos of everything but Soak.com refused to accept liability, instead offering to send a replacement 'out of goodwill'. I said that was acceptable, but later that day noticed there was a chunk missing out of our acrylic bath (installed around the same time as the bath screen, and which costed us £448) where the glass had landed. I asked for them to cover the cost of getting the bath repaired, and offered to find a company to do this or said I was happy for them to find a company themselves.

Soak.com have refused, and instead offered 10% of the total cost of my original order - a grand total of £7.99. It costs £140 to get the bath repaired. Soak.com's product is faulty and unsafe, and has damaged my property - I have the legal right to adequate compensation.

As a result of all this, I wouldn't recommend using Soak.com. They won't take responsibility for their faulty products, and as a result, I've now got a damaged bath.

Great quality products at great prices and delivered exactly on time by DX. We will definitely buy from Soak again.

All staff involved from my order to delivery were all fantastic. Well done

Very easy on line ordering process. Competitive pricing. Prompt delivery, arrived on requested day and within 2 hour time slot promised. Items all as ordered, very well packed and in good condition. Very impressive all round

Competitively priced products. Good quality. Very nice and helpful customer service agents. Delivery fairly reliable (although some goods have arrived very dirty and it has not been down to the courier). Have had purchased quite a few products over two years and my only request would be that they make sure everything is in stock as I have waited months for a product to arrive with the arrival date regularly moving back (and with soak sitting on my money). Overall though, would still buy from them again but they could easily become a five star by improving in a few small areas.

Great service and good quality product at competitive price. Delivered as planned on time, pleasant transaction with delivery men and staff in showroom. 👍

Very good customer service, delivery came quickly and on time ! Great condition and gorgeous unit

excellent service, value for money product

Great prices, easy to order, prompt delivery, fantastic product

Excellent service and great quality bathroom mirror.

The goods were delivered as arranged on time.
Quick and efficient service

First time customer and ordering was easy. Toilet arrived on time - no complaints.

Excellent service once again

I am a repeat customer and once again received speedy service supplying quality equipment.

My dealing with Soak was 100% satisfactory.

A lovely cabinet delivered on time for our hair salon
Thank you

Excellent service great online help and fab deal

Great website with lots of choice and good prices.
Delivery was quick and on time too