snowdontimber Bewertungen 282

I ordered decking boards and they arrived on time and in great shape. Cannot complain about the service at all. Will be using again.

Absolutely shocking service, reported delivery didn't arrive, no contact, no follow up. Poor comms from a very poor company. Don't purchase from this company!! Order 1063343841-A through BandQ, even admitted their service was very poor.

Very happy with the reject decking boards from Snowdon Timber. Bought them for my patio and the quality is really good considering they are reject boards. Great price, arrived with no problems just 3 days after ordering. Very pleased with the service and would definitely recommend.

I should have read the reviews before ordering from Snowdon Timber through B&Q Marketplace.
Almost every negative review here describes the exact same story: people order something, the order arrives partially or does not arrive at all, and then the endless excuses and contradictory stories begin.
Unfortunately I ended up in exactly the same situation.
I ordered a COMPLETE decking kit worth over £260. Instead of receiving a complete order, random parts arrived on different days, and one full pack of decking boards never arrived at all — meaning I could not even finish the decking I paid for.
First it was “there are delays”. Then apparently the package “went missing at DX”. Looking at the reviews here, DX seems to “lose” an awful lot of Snowdon Timber packages.
Then I was told they would bypass the courier investigation and send replacement boards directly from their warehouse on Monday. Monday came and went. No delivery. No tracking number. Nothing.
Then suddenly the story changed AGAIN to: “we asked the depot to search for the missing package and deliver it if they find it”.
So which is it? Was a replacement dispatched or not?
For over 2 weeks now this has been nothing but excuses, delays, contradictory information, emails, phone calls and chasing them constantly just to receive the goods I already paid hundreds of pounds for.
Absolutely terrible experience and based on the reviews here, clearly not a one-off incident.

20 pieces of 4x2 ordered on 29th April, contacted Snowdon on 5th May to say delivery has not arrived. They told me courier DX had 'lost' the delivery and they would send a replacement.....11th April, still no sign of wood. I have contacted Snowdon several times asking them to push this with courier, but 12 days later I still have no wood and no idea when or if it will actually turn up. I have lost the contracter who was to do the job as the material is over a week late. Very disappointed with the response once something went wrong, there is no urgency or get up and go to solve the problem and iam having to chase to get any kind of action. Poor

Terrible service and communication. 1 week late and no contact. Job lost along with part of my reputation. Cancelled the order and then they see fit to email me with a weak apology.

Allways 5 stars top of the tree no pun intended
Best in North Wales thanks Snowdonia timber 🪵

I ordered a pack of 5 Tongue and Groove Shiplap from their eBay shop. The delivery was delayed so I contacted them. They said that they had to check with the courier. After a week of delay they told me that my item is lost, so I asked for a replacement. The next day they issue a refund without consulting me. When I asked them if I will be getting what I ordered, that's when they decided to tell me that they don't have stock any more. At this stage I have been delayed 2 weeks and feel quite frustrated with the bad communication. Additionally, I lost a voucher which I had used for the purchase. Their customer service admitted that all the errors happened on their side but offered ZERO solutions to make things right apart from sending me away with a refund and effectively dismissing my complaints for being delayed, frustrated and financially damaged.

Very disappointing service all around, from delivery to customer service handling.

Excellent service as usual, what you buy is what you get at competitive price nowadays, always use and 1000% trustworthy

Fantastic service,delivered within time.I bought reject decking boards and they are in great condition.Really really good price compared to others I'd looked at.very very happy.Would definitely recommend

Top notch, always a pleasure..

Snowdon Timber Mochdre is my go to outlet for all my timber & accessory project needs. Fantastic , friendly & knowledgeable team. Great prices & delivery service! I won’t get supplies anywhere else!

Quick and friendly service

Always great service from the staff. Graham was extremely helpful, offering advice where needed. Good quality wood and furniture at great prices. Thank you.

Delivery was earlier than expected. First class service and affordable prices.

Graham was super helpful and extremely friendly! He helped us to buy a shed for our caravan. We had a good chat -he offered advice and helped us come to the right choice.

Very pleasant

Graham’s always helpful! Thanks for great service every time!

Quick delivery and a very helpful driver.

Absolutely seamless and did exactly as promised. great service.