snowdontimber Bewertungen 277

Great customer service. Got exactly what I needed. Plus it’s lovely to support a local family business. Highly recommend!

⭐⭐⭐⭐⭐

I cannot recommend Snowdon Timber in Mochdre highly enough.

As the owner of GriffWood Projects, having a reliable timber supplier is vital to my business, and the team at Snowdon Timber consistently deliver exceptional service.

Rich, the Yard Manager, is an absolute credit to the company. His knowledge, advice, and willingness to help are second to none. Nothing is ever too much trouble, and he always goes above and beyond to make sure I get the right materials for every project.

A special mention must also go to Phil, who is fantastic when it comes to deliveries. He is always professional, reliable, and accommodating, ensuring materials arrive on time and exactly as expected. His friendly attitude and commitment to customer service make a real difference and help keep my projects running smoothly.

Barry is also incredibly helpful and a pleasure to deal with. Whether it’s assisting with orders, offering advice, or helping find what I need, he’s always happy to help.

The quality of the timber, the excellent customer service, and the genuine care shown by the whole team are why Snowdon Timber is my go-to supplier. Thank you, Rich, Phil, Barry, and everyone at Snowdon Timber for your continued support of GriffWood Projects.

Phil Griffiths
GriffWood Projects

Overall great service. Great price

Some difficulty on delivery due to our location which were dealt with very professionally by the Snowdon Timber team.

Really impressed. This is our second purchase from Snowdon and we will be back for more

Great service, easy to order on line for the more elderly buyer as myself next day delivery, fantastic.

If I could this company 0 stars I would! After placing an order and feeling the excitement of starting the project imagine my dismay to receive sleepers that were cracked/split. With having the ability to purchase rejected sleepers from their website I really didn’t think there would be an issue with the ones I’d purchased. I phoned customer services to have helpful and understanding service. After reviewing the photos from courier the company sent a replacement with next day delivery. However, they didn’t arrive the next day (Friday). With my project starting that weekend I had no choice to source from elsewhere. When they arrived on the following Tuesday I refused delivery due to arriving late.
I've contacted Snowdon Timber three times for a refund. First time (day of refused delivery) they stated they would have to wait for them to arrive back with them but would check sporadically. The second time agreed full refund and would email accounts and I should receive within 24 hours. I then reached out 4 days later when refund was still missing. I was told by colleague that there shouldn’t be a problem but wanted to check with management. I’ve received an email later that day informing me that a return fee would be deducted from the refund as the product wasn’t defective but characteristics of the product under b and q’s terms and conditions. I stated I did not purchase from b and q but from them directly. They’ve stated they have the same t and c’s.
The actions of the others staff members do not reflect the managers decision for a partial refund. Despite what the response from this review states I’ve received ZERO refund not partial nor full from Snowdon Timber to date, hence why I’ve raised a dispute with PayPal.

Great service from Snowdon Timber (Bangor) competitive pricing and quick delivery. Would recommend to anyone needing some high quality timber and looking forward to using them again for our next project. Thanks to all the team!

Great service. Delivered to our door within 24 hours

Excellent company, brilliant staff very helpful

Excellent Service. More than happy to help. Great prices.

Would recommend

Great service from Snowdon Timber as always

New customer to snowdon timber but this is now my 'go to for timber'!
Every time I've visited Adam has gone out his way to help and advice me, always curtious and genuinely helpfull!

Fantastic service, extremely helpful guys.From the ordering right through to the despatch.
Very good deals on lots of timber and quick efficient service. Ordered and sorted within the hour.
Highly recommended will definitely use again.

I made an order which got lost in transit. I contacted Snowdon Timber and they set a replacement which came 2 days later. Great customer service👍

Bought oak boards off them arrived in good time and customer service were very helpful with the products

Bought featheredge bords to build a fence upon delivery 2 we're damaged so contacted them cant fault customer service as replacements were dispatched the same day will use again for sure

I ordered decking boards and they arrived on time and in great shape. Cannot complain about the service at all. Will be using again.

Absolutely shocking service, reported delivery didn't arrive, no contact, no follow up. Poor comms from a very poor company. Don't purchase from this company!! Order 1063343841-A through BandQ, even admitted their service was very poor.

Very happy with the reject decking boards from Snowdon Timber. Bought them for my patio and the quality is really good considering they are reject boards. Great price, arrived with no problems just 3 days after ordering. Very pleased with the service and would definitely recommend.

I should have read the reviews before ordering from Snowdon Timber through B&Q Marketplace.
Almost every negative review here describes the exact same story: people order something, the order arrives partially or does not arrive at all, and then the endless excuses and contradictory stories begin.
Unfortunately I ended up in exactly the same situation.
I ordered a COMPLETE decking kit worth over £260. Instead of receiving a complete order, random parts arrived on different days, and one full pack of decking boards never arrived at all — meaning I could not even finish the decking I paid for.
First it was “there are delays”. Then apparently the package “went missing at DX”. Looking at the reviews here, DX seems to “lose” an awful lot of Snowdon Timber packages.
Then I was told they would bypass the courier investigation and send replacement boards directly from their warehouse on Monday. Monday came and went. No delivery. No tracking number. Nothing.
Then suddenly the story changed AGAIN to: “we asked the depot to search for the missing package and deliver it if they find it”.
So which is it? Was a replacement dispatched or not?
For over 2 weeks now this has been nothing but excuses, delays, contradictory information, emails, phone calls and chasing them constantly just to receive the goods I already paid hundreds of pounds for.
Absolutely terrible experience and based on the reviews here, clearly not a one-off incident.

20 pieces of 4x2 ordered on 29th April, contacted Snowdon on 5th May to say delivery has not arrived. They told me courier DX had 'lost' the delivery and they would send a replacement.....11th April, still no sign of wood. I have contacted Snowdon several times asking them to push this with courier, but 12 days later I still have no wood and no idea when or if it will actually turn up. I have lost the contracter who was to do the job as the material is over a week late. Very disappointed with the response once something went wrong, there is no urgency or get up and go to solve the problem and iam having to chase to get any kind of action. Poor