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Smith & Friends Estate Agents Bewertungen 

1'146
•
TrustScore 5 von 5

4.8

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I recently completed a property purchase through Smith & Friends Estate Agents and couldn't be happier with the service received. From start to finish, the team provided fantastic service and m... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Good service and communication. Someone was always available to help if needed and kept us up to date with progress. The staff were all very friendly and helpful. Being able to contact our buyers es... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The staff kept us upto date all the way , nothing was too much trouble and their online app was a really good help with regards to the sale and purchase for viewings , wiuld highly recomendbthem again... Mehr ansehen

Bewertet mit 5 von 5 Sternen

A huge thank you to Andrea and the wider team at Smith and Friends for providing a 5-star service! They supported me with the sale of my property from start to finish, making the entire process seamle... Mehr ansehen

Unternehmensdetails

  1. Immobilienmakler
  2. auch in
  3. Hausverwaltungsunternehmen
  4. Immobilienagentur
  5. Immobilienauktionator
  6. Immobilieninvestment
  7. Immobiliensachverständiger

Vom Unternehmen geschrieben

Our reliable estate agency specialises in sales, lettings, auctions, property management, mortgages, EPCs and surveys in the Tees Valley. Operating in Stockton, Middlesbrough, Ingleby Barwick, Darlington and Hartlepool, our extensive knowledge of the local market and commitment to exceptional customer service, we're here to help you every step of the way along your property journey. Managing Director, Mark Smith has over 30 years experience in Estate Agency. His knowledge and many years of hands on experience have been invested into each office throughout the Tees Valley and developed and nurtured an experienced and trusted team of property professionals which have a proven track record in selling and letting properties in the local area. If you are looking to sell or let your property, we will carry out a free market appraisal and you will benefit from the service of our professional valuers who provide the most accurate valuation to support a successful outcome. As a leading estate agent in the region, with an excellent Trustpilot rating, we have an extensive and up-to-date knowledge of the sales and lettings market. As part of our marketing package, we list on all major portals – Rightmove, Zoopla, On The Market and also our own superb website. In addition to fantastic photographs which highlight a property at its best, we also offer a virtual 360 tour, floorplan and drone footage which can provide aerial photos and a fly-over video. Part of our company ethos is to be a sustainable and responsible business. All of our company cars are electric, our business cards are reusable and contactless and we are continually improving the efficiency of our offices to ensure that our carbon footprint is as minimal as possible. Community is also very important to us. We provide potentially life saving AED defibrillators to each of our offices and the local area, accompanied by trained staff – a commitment we are extremely proud of. We also support local hospices, charities, events and local sports teams as we know how much this means to our local communities. Please do check our social media channels and website to see what Smith & Friends are doing in your local area.


Kontaktinformationen

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Covering across the Tees Valley

4.8

Hervorragend

TrustScore 5 von 5

1146 Bewertungen

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Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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4.8

Alle Bewertungen

(1'146)

208 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

A good partnership between agents and…

A good partnership between agents and client. I felt comfortable to talk to the agents about the sale of our property and was kept up to date about the progress of the sale. The agents advertised the property but also mailed suitable buyers from their own database who may be interested. In all a positive experience and would use again,, thank you.

21. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Smith & Friends Estate Agents

Thank you Julie for your 5 star review of our Darlington office.
We greatly appreciate your review.
Kind regards
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

I had a great experience

I had a great experience. All ladies were very helpful, perfect communication. I would use Smith & Friends Estate Agents again. Thank you.

1. November 2025
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Antwort von Smith & Friends Estate Agents

Thank you Christina for your 5 star review of our Stockton team.
Kind regards
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

Good people make the difference.

Buying and selling houses, is now known to us, as a bit of a minefield; many things are out of our control, and there are many variables.

With this in mind, me and my wife relied heavily on the advice and guidance of Claire Aitken and Lindsey from the Stockton office to help us along our house journey.

Always available via phone or e-mail Claire and Lindsey kept things on track, chased others in the chain, and generally ensured that our sale and purchase kept progressing.

Having that expertise at hand is reassuring and allowed us to focus on other things. Admittedly our sale and purchase has not quite been finalised (almost) but we're eternally grateful to Smith & Friends in Stockton (especially Claire and Lindsey).

Thank you all - the Baby Guinness and Red Wine will follow, post completion!

8. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Smith & Friends Estate Agents

Thank you Sean for your wonderful review of our Stockton team, we greatly appreciate your kind words.
Best Wishes
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

Absolutely incredible

Absolutely incredible, as a first time renter i had a lot of questions, but they never seemed to get sick of me and gave me all the support i needed. Especially Lee on lettings, he was amazing. Thank you all again

1. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Smith & Friends Estate Agents

Thank you Amy for your 5 star review of our Darlington team.
Kind regards
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

We have recently purchased a property…

We have recently purchased a property from this branch.
We have been impressed how staff kept us in touch regularly throughout the process. Very professional and helpful.

6. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Smith & Friends Estate Agents

Thank you Anita for your 5 star review of our Hartlepool team, we greatly appreciate your kind words.
Best Wishes
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

Darlington Office

I had dealt with the Darlington office as a Landlord. The service was excellent from all staff. Everyone was so helpful. However, I have to make special mention of Lee who always went above and beyond in helping to resolve problems with tenants, or by providing additional administrative services for my property. I highly recommend the Darlington office without hesitation. Great agency

29. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Smith & Friends Estate Agents

Thank you Mr Allan for your 5 star review of our Darlington team in particular Lee. We greatly appreciate your kind words and review.
Best Wishes
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

Absolutely outstanding!

Absolutely outstanding!
Richard and staff went above and beyond in what was already a difficult time for me
Calls answered promptly, always polite and helpful, nothing was too much trouble
Kept updated weekly and checked in
Would definitely recommend, I will be using their services again

16. März 2026
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Antwort von Smith & Friends Estate Agents

Thank you for your 5 star review of our Hartlepool office, they will be delighted to read your review.
Kind regards
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

A great agency, as much for letting as for sales!

I highly recommend Smith & Friends as much as a letting agency as an estate agent. They managed my rented property for many years, until I finally sold it through them.
All the staff are very professional, attentive and well-qualified in their appropriate areas of expertise. I felt well supported throughout this journey, particularly as I no longer live locally. Their communciations were always prompt, clear and helpful. THANK YOU!

26. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Smith & Friends Estate Agents

Thank you Julia for your 5 star review of our Hartlepool lettings team.
Kind regards
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

Excellent Customer Service

The whole experience from valuation to completion was first rate. The helpful advice and assistance from the entire team at the Middlesbrough office, especially Elaine was invaluable. I do not hesitate to recommend Smith & Friends Estate Agents.

27. Oktober 2025
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Antwort von Smith & Friends Estate Agents

Thank you Christine for your 5 star review of our Middlesbrough team, especially Elaine.
We greatly appreciate your feedback.
Kind regards
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

Good experience

The charges for selling our property were very competitive. The staff were friendly and efficient, and kept us up to date with what was happening. Would use them again.

8. April 2026
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Antwort von Smith & Friends Estate Agents

Thank you David for your 5 star review. We greatly appreciate your kind words.
Best Wishes
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

Excellent.... Again

Have used three times to sell and once to manage a let. Excellent on all occasions.

28. Januar 2026
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Antwort von Smith & Friends Estate Agents

Thank you Matt for your 5 star review, we greatly appreciate your repeat business and recommendations to others.
Kind regards
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

One person can make a huge difference

It was one person really that made a very difficult process bearable.
Lindsey Nicholson is an asset to your company, we can’t speak highly enough about the care and support she provided to us .
She kept us in the loop and up to date at all times , although at times it was frustrating for us all Lyndsey was always honest and transparent which when you are very stressed is exactly what is needed she was in my opinion far superior to our solicitor! Thank you again Lyndsey.

10. April 2026
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Antwort von Smith & Friends Estate Agents

Thank you Tracey for your review of our Stockton team, in particular Lindsey. She will be delighted to read your review and we value Lindsey very much so in our company.
Kind regards
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

Great team

Great team who were always willing to go out of their way to help. Friendly, knowledgeable and extremely
competent from start to finish.

30. März 2026
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Antwort von Smith & Friends Estate Agents

Thank you Damien for your 5 star review of our Hartlepool team.
Kind regards
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

Friendly staff to get the ultimate goal…

Friendly staff to get the ultimate goal and solve some difficult requests.

20. März 2026
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Antwort von Smith & Friends Estate Agents

Thank you Mr Bainbridge for your 5 star review of our Darlington team.
Kind regards
Mark Smith
Managing Director

Bewertet mit 2 von 5 Sternen

Smith and friends were the estate…

Smith and friends were the estate agents, and you had the house builder.

I have been left with no hot water and heating in a new house recently purchased, being assured that the boiler was fixed. It was not, S & F say it was the builders responsibility, the builders say S &F signed it off therefore sold as seen. Communication was difficult at times as I was having to speak to multiple people about the same thing. It left a bad taste in my mouth, a cold home, cold bath and will cost me alot of money to get fixed, not great at all...

22. April 2026
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Antwort von Smith & Friends Estate Agents

**UPDATE 9 June 2026**
I checked in with the new owner and boiler is working after part was replaced.
The review doesn't reflect the service levels we provide in my opinion and as we are not gas engineers we didn't know the boiler had an internal leak.

**UPDATE 30 April 2026**
Hi Tommy, the gas engineer advises me that the boiler has been fixed and the vendor will be paying the invoice. We apologise for any inconvenience but as mentioned previously we are not gas engineers and there wouldn't be in a position to sign it off as your review states. With very best wishes.
Mark Smith
Managing Director


Hi Tommy
I am sorry to read your review and as per our conversation last night I hope the gas engineer has been in contact with you. We inspect the property for security and meter readings not testing the services as we are not qualified gas or electric engineers.
I shall take this situation up with the vendor on your behalf.
Kind regards
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

Staff were great and knowledgeable and…

Staff were great and knowledgeable and always available to answer any queries.

The only negative is stop selling Move Butler.

Thank you

22. April 2026
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Antwort von Smith & Friends Estate Agents

Thank you for your review Julie and your comments regarding MoveButler are noted.
Kind regards
Mark Smith
Managing Director

Bewertet mit 5 von 5 Sternen

Estate agent

Friendly , well organised and very informative!

22. April 2026
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Antwort von Smith & Friends Estate Agents

Thank you Alison for your 5 star review of our Hartlepool team.
Kind regards
Mark Smith
Managing Director

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