We have had frequent transactions with this company and are consistently satisfied with both the quality of their products and the level of customer service provided. Their packaging is also carefu... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
After our builders departed we were left with some marks on the sinks which the cleaner was unable to remove after multiple attempts with her regular cleaning products. A quick call to Shaws, no wait... Mehr ansehen
Unternehmen hat geantwortet
After being unable to locate what I needed on the Shaw’s website, nor finding a retailer in CA, I emailed Shaw’s sales department. I have owned two sinks for 13 years and they still look fabulous. T... Mehr ansehen
We are the proud owners of a Shaw's Butlers sink, which we have had for some 14 years. Recently we needed some replacement fittings. Although Shaw's like so many companies , have had some challenges... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Fireclay Sinks - For over 120 years, we have manufactured fireclay kitchen and bathroom sinks in Darwen, Lancashire. Each one is finished by hand by a master craftsman, whose name is stamped underneath as a personal guarantee of quality.
Kontaktinformationen
Waterside, BB3 3NX, Darwen, Vereinigtes Königreich
- 01254 775111
- sales@shawsofdarwen.com
- shawsofdarwen.com
4.6
Hervorragend
306 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
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Excellent quality sinks and amazing customer service
Excellent quality sinks and amazing customer service! We’ve been very impressed and after ordering two sinks we’ve now ordered taps through them as well as we know if we have any issues their excellent customer service lady will help. Nice to support English made products.
13. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Catherine,
Thank you for taking the time to write a review of Shaws, and for your kind words. You are indeed supporting an English manufacturer! We have been making fireclay ceramics in Lancashire for over 120 years, and now more than ever we appreciate every single order. The taps too are English-made, by our sister company Perrin & Rowe, and we're sure you'll love those as much as the sinks. If you need any further advice or assistance, now or at any point in the future, do contact our Customer Service team - Christina and Sandra will be happy to help.
It’s been a very pleasurable experience…
It’s been a very pleasurable experience working with the customer service staff at Shaws of Darwin. I live in Santa Barbara, California and was told that I would have to go through their distributor here in the USA. Unfortunately the distributor did not stock the sink I wanted. So, I persisted and called back to Shaw’s customer service, they said that I could order directly from them. They handled everything with such grace and care. They followed up on all of my questions that I had about shipping to the states, taxes and payment. To make it even more remarkable we started the process days before the Covid19 world wide shutdown I was concerned about going forward with my remodel so, I put my order on pause. When I got ready to proceed with my order customer service made everything seamless and they were extremely accommodating to every detail. I want to give a special shoutout to Cristina and Sandra. You both are fabulous. I’m so looking forward to getting my sink. If you’re ever in Santa Barbara come say hi. 🙏❤️
7. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Teresa,
Thank you for writing such detailed feedback on your experience with Shaws. We're so glad you persisted with your order, despite the worldwide disruption. The Shaws factory is making sinks right now, so hopefully you won't have to wait too long for yours. I have already passed on your kind words to Sandra and Christina. May I add, in response, that Sandra said you were 'so lovely to deal with!' Neither of them are expecting to be passing Santa Barbara any time soon, but your offer is greatly appreciated. And do remember that our sinks are intended to last a lifetime, and you can, at any point, contact our Customer Service team for help or advice. Please also let us know when your sink is safely in place in your kitchen. We would love pictures!
We are absolutely delighted with our…
We are absolutely delighted with our sink which arrived in time, despite the lockdown conditions. We're so grateful to Sandra and the rest of the Shaws team for getting this to us - great customer service and quality product :)
5. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Lizzie,
Thank you so much for taking the time to write a review. We're delighted that you're happy with your Shaws sink, and pleased to hear that our Customer Service team could help. If you need any further assistance or advice at any point (even during lockdown - Sandra was working from her kitchen table, I believe!) please do not hesitate to get in touch. Enjoy your new sink!
Great to see that British manufacturing
Great to see that British manufacturing is still alive and kicking. Well done guys for such a good service and for producing great products.
24. April 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Mario,
Just a note to say thank you for taking the time to write a review of Shaws. We really appreciate your encouraging words, especially at the current time. The company has been making sinks through two World Wars and at least one pandemic, so we'll see this crisis through. Hope you continue to enjoy your sink, and do feel free to contact our Customer Service team at any point, now or in the future, for help or advice.
Excellent service
21. April 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Shona,
Thank you for taking the time to post a Trustpilot review, we really appreciate it, especially when everyone has so many more important things on their mind. Our Customer Service team continue to work from home, and are available for any further advice or assistance, should you need it.
If you want a sink with impact…
If you want a sink with impact resistance, and a lifetime warranty do not buy a Shaws sink , after only three weeks of use ours is marked and the glaze is very thin and marks all the time, we are very upset with the quality of this product, Shaws will have nothing to do with it. We have not dropped anything into the sink as implied , have no children , pets , smokers , whatever just two 60 year old who saved for a kitchen of our dreams. Very Very disappointed. Following response thank you but we still believe the durability of this product is not what we purchased into and a lifetime guarantee should be longer than a few weeks. Thank you
20. April 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Linda,
Your situation is unfortunate, but it is one we have looked at thoroughly. Our Technical Manager and one of our other senior managers have reviewed the photographs you sent to us, and one of our team has visited your property and looked at the damage in person. All three concluded that the problem was not caused by a flaw in manufacture, but impact damage, which is not covered by the Shaws warranty. (No ceramic sink can withstand all impacts, even a Shaws sink, which is as strong as they come.) That is, quite clearly, a view you disagree with. We do have to have a process for dealing with warranty claims, and our aim is to be as fair as possible.
Thank you for taking the time to write a Trustpilot review. Negative or positive, it is always appreciated, and we do read and note each one.
Very good service however told we may…
Very good service however told we may have to wait until manufactured but turned up a few days later
Have not opened as the Plumer is on lock down so looking forward to when we can get it fitted
14. April 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Mr Watson,
A quick note to say thank you for taking the time to write a review. Apologies for confusing you about the delivery times, but better that we surprise you with an early delivery than disappoint you with a late one! Our website does have a video explaining how to install our kitchen sinks, by the way. Your plumber may find it useful when the time comes. Naturally if you need any further advice or assistance, please do not hesitate to contact us. Our Customer Service team is still available through this lock-down period.
Very good service
Very good service. Efficient and quick response. Well done
9. April 2020
Bewertung ohne vorherige Einladung
Excellent products and excellent service
Excellent products and excellent service. Highly recommended.
5. April 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Paul,
A quick note just to say thank you for posting a Trustpilot review of Shaws. It is greatly appreciated. As a small British manufacturer, each review makes a real difference. We're delighted that you're happy with the products you ordered, and remind you that our Customer Services team is available now, and at any point in the future, for support and advice.
Antwort von Shaws of Darwen
Dear Julie,
Thank you for writing a Trustpilot review. It is very much appreciated. We're glad that the sink arrived promptly, and that you like the look of it. There is an installation video on our website, by the way, if you or your kitchen fitter needs to take a look. And if you need any further guidance, at any point, please do not hesitate to talk to our Customer Service team in Darwen.
Great service and advice
Great service and advice. 5 Stars
27. März 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Andrew,
Just a quick note to thank you for taking the time to post on Trustpilot. These reviews make a tremendous difference to us, as a small British manufacturer. We're delighted that you received the advice you wanted - please do note hesitate to contact us again if you need further assistance.
Nothing to complain about.
24. März 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Rita,
Thank you for taking the time to post a review of Shaws. Especially at the moment when everyone has so many things on their mind. As a small British manufacturer, every review makes a difference, so we really appreciate it. If you do ever have cause to complain (hopefully not!) or just need guidance or advice, please do not hesitate to contact our Customer Services team.
Great service
Great service, delivered to Germany. No problems and super quality.
Vielen Dank!
19. März 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Vielen Dank, Sound of Mull! Thank you for taking the time to write a review! We're delighted that the sink arrived safely in Germany, and so pleased that the quality has met your expectations. Please do not hesitate to call our Customer Services team in Darwen if we can provide further guidance or assistance. Enjoy your new sink - a Shaws sink is still a rare sight in Germany!
Really pleased
Grateful for willing advice before ordering. Belfast sink not yet installed but looks fantastic. Really helpful people
18. März 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Barbara,
Many thanks for writing a Trustpilot review. We really appreciate you taking the time, and we're delighted that the advice you received was useful. Shaws have been making Belfast sinks longer than anyone else. The oldest one we know of - that is still in daily use - has the year 1903 stamped on its base. Hopefully yours will give you and your family many years of satisfactory service.
Great service
Very easy process, from order to delivery.
14. März 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Many thanks for taking the time to post a Trustpilot review. We're pleased that you found the process straightforward, and wish you many happy years use of your new sink. If you need further guidance or assistance, please do not hesitate to contact our Customer Services team. Thank you once again.
Quick response and very helpful
Quick response and very helpful, I was sent spare rubber stoppers free of charge, which was more than I could have expected. It is so great to have a produce that I can get replacement bits for. Many thanks
10. März 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Cathy,
Thank you for taking the time to write a Trustpilot review. Normally we can supply spares. Some of our products are pretty much unchanged in 120 years - we don't rush into needless changes or abandon older models! Glad we could help, and thanks once again for the kind review.
Very simple and straightforward…
Very simple and straightforward ordering process.Looking forward to taking delivery of this splendid item.
10. März 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Jeremy,
Just a quick note to say thank you for taking the time to post a review. It's very much appreciated. For a British manufacturer of our size, every review makes a difference. Glad you found the order process simple, and hopefully you'll love your new Shaws sink. If you need any assistance or advice, at any point, please do not hesitate to talk to our Customer Services team.
Wonderfull product
Wonderfull product. Fast shipping and delivery.
7. März 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Hristo,
Thank you for taking the time to post a Trustpilot review. It's very much appreciated. We're delighted that you're happy with your new sink. Please do not hesitate to contact us if you need any advice or assistance at any point in the future.
Christina and Sandra went above and…
Christina and Sandra went above and beyond to help me! I would definitely buy from Shaws of Darwen again and recommend others to do so as well. You really get piece of mind knowing your looked after. Thanks again!
3. März 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Miranda,
Many thanks for taking the time to write a review of Shaws of Darwen. It's really pleasing to hear that we were able to help, and thank you for the recommendation! I will pass on your kind words to Christina and Sandra. Do call back at any time if we can be of further assistance.
Great quick and efficient service from…
Great quick and efficient service from the customer service team.
2. März 2020
Bewertung ohne vorherige Einladung
Antwort von Shaws of Darwen
Dear Lottie,
Thank you for taking the time to post a Trustpilot review. We're very pleased that we could help, and do feel free to call at any point in the future if you need advice or assistance. For small British manufacturers like us, reviews make an enormous difference, so we do really appreciate you writing.
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