SGT Auto Transport Bewertungen 

My experience with SGT Auto Transport was unnecessarily frustrating from beginning to end.

One of my biggest concerns was the misleading information surrounding the payment method. When you are trusting a company to transport your vehicles, pricing and payment expectations should be communicated clearly and accurately upfront not become a source of confusion later in the process.

The communication was equally disappointing. Responses were inconsistent and unreliable, making an already stressful process even more difficult.

I ultimately decided to cancel the transportation of both of my vehicles because I no longer felt confident moving forward with the company.

Shipping a vehicle especially when coordinating a major move requires trust, transparency, and dependable communication. Unfortunately, my experience provided none of those things.

Based on my experience, I would not recommend SGT Auto Transport to anyone who is serious about reliably transporting their vehicle. There are too many moving pieces involved in vehicle transportation to work with a company that leaves you questioning the process.

I hope the company improves its transparency regarding payments and, most importantly, how it communicates with customers.

Excellent Service and Professional Execution. On time delivery and they kept us updated along the entire process.

Extremely Disappointing Experience. I Would Not Recommend Them

I got a quote from this company to transport my car from New Jersey to Florida. However, they are brokers, not the current transportation company, and they contracted with another company called Eurowise Autoworkz, based in Queens, NY.
Unfortunately, this was an extremely disappointing experience. There was zero communication from the transportation company, and they completely failed to meet the agreed delivery timeframe. I’m not talking about a delay of two or three days my vehicles remained in New Jersey for almost two weeks after pickup without even leaving the area.
By that point, I had already moved to Florida and had to take a flight back to New Jersey to pick up my vehicles myself, because I was concerned that the situation could have continued for weeks.
To make matters worse, my vehicles were left parked on the street, unprotected and exposed to potential theft or damage.
What was most frustrating was that this company never took responsibility for the situation. Their response was essentially that they were only the broker and that they were not the company actually transporting the vehicles. However, they are the company I hired and paid to arrange the transportation, so I expected them to take responsibility for the company they chose to work with.
Overall, this was a terrible experience. Extremely poor communication, failure to meet the agreed timeframe, and a complete lack of accountability. I would not recommend this company for vehicle transportation. For me, this is a 0/10 experience.

The delivery service was smooth from start to finish with good communication and updates all for a reasonable price. My wife's car was brought across country from North Carolina to California and arrived with no issues.

In my experience, this company seems more interested in collecting cancellation fees than transporting vehicles.

SGT gave me a written quote of $1,419 to transport my vehicle. On the scheduled pickup date, they tried to raise the price to approximately $2,000. When I declined the $581 increase and canceled because they would not honor the original quote, they charged me a $199 cancellation fee—even though my vehicle was never transported.

After I disputed the charge using the language in their own contract, they offered to return the exact $199 through what they called a “Good Faith Resolution Agreement.” However, the agreement described the refund as voluntary “courtesy compensation,” required me to accept it as my sole remedy, and included language about possible legal action and attorney fees.

During our phone conversation, I was also told they wanted to confirm my negative reviews were deleted before moving forward with the refund. When I requested reasonable changes to the agreement—including making it effective only after the refund cleared and preserving my right to share my truthful experience—they refused to modify it.

They then emailed me stating that their agreement was “standard,” that it could not be modified, that they had fulfilled their obligations, and that they were not acknowledging any wrongdoing or obligation to refund the money.

So they maintain that the cancellation fee was valid, but at the same time they are willing to return the exact $199 only if I accept their resolution terms. In my opinion, that says a lot about how they handled this situation.

I may lose $199, but I am not willing to delete an honest review just to get my own money returned. Hopefully, potential customers read this before booking. The loss of trust and future business from customers who see how this was handled could ultimately cost the company much more than the $199 they refused to return without conditions.

Be extremely careful with their low initial quotes. In my case, the written price increased from $1,419 to approximately $2,000 at pickup. When I declined the higher price, I was charged $199 for canceling, no transportation service was provided, and getting that fee returned came with additional conditions. I would not recommend this company based on my experience.
8/25/26
I still think they are the worst transport company, I already got my car safe from another company and saved $600. I still lost $200 with SGT Auto transport

This company was completely unreliable. They hiked up my price almost $400 after confirmation and have the worst customer service and response time imaginable. stay far far far away

Great job!

Easy to do business with.

Great communication.

Great assigned carrier.

Great rates.

Thank you SGT!

FIRST OF ALL I FILLED OUT ALL THE INFORMATION SEVERAL DAYS AGO AND THEN HEARD NOTHING ZIP!!!! FOR 3 DAYS BUT THEY SURE CHARGED MY CARD FOR 200 BUCKS WHEN NOTHING IN THE WAY OF SERVICE OR CONFORMATION EVER WAS RECEIVED. THEN AFTER 3 DAYS OF NOTHING I WANT TO CANCEL BECAUSE SGT DOES NOT ANSWER THE PHONE 24/7--THEY CLAIM TOO!!!! AND AI HAS YOU LOCKED OUT OF CANCELLING. AI DOES NOT RECOGNIZE THE WORD CANCEL SO CONSUMERS GET SCAMMED OUT OF MONEY BECAUSE THE WEB SITE IS DESIGNED----TO LOCK YOU IN TO BAD SERVICE, NO SERVICE AND JUST PLAIN SCAMMING PEOPLE OUT OF THEIR MONEY BY CLEVERLY WRITTEN FINE PRINT DESIGNED, NEVER TO HELP THE CONSUMER. CONSUMERS BE AWARE OF THE PRACTICE BY . I HAVE TRACKING NUMBERS AND ORIGINAL BOOKING NUMBER AS PROOF. REFERENCE NUMBERS UE37XE9 TRACKING NUMBER 121773396846 SGT IS LYING IN THEIR RESPONSE BY THEIR SAYING THEY WERE THERE FOR THE CUSTOMER AND THAT IS ABSOLUTELY FALSE. ALSO THEY ARE SAYING THERE IS AND WAS NO ORDER OR BOOKING WHEN I HAVE WASTED HOUR BEING JACKED AROUND BY THESE CLOWNS AND FURTHER I HAVE AND PROVIDED BOTH ID TRACKING NUMBERS TO SHOW A CONTRACT TO SHIP WAS INTENDED AND SLICK SGT GOT CAUGHT SCAMMING A CUSTOMER WITH THEIR SO CALLED ATTITUDE OF WE PUT THE CONSUMER AT #1 WHEN THAT IS ABSOLUTELY FALSE. THE MORAL OF THE STORY IS SGT DIDNT ANSWER THE PHONE DIDNT REPLY TO THE LIVE CHAT THEY HAD A GLITCH AND LOST THE INFO----O WE HAVE NO RECORD YEA RIGHT YOU GOT CAUGHT RIPPING THE CONSUMER AND I'M BEING PENALIZED FOR CANCELLING. LET AMERICA BE AWARE THIS COMPANY SGT IS A BAD SEED FOR THE INDUSTRY AND I'M MAKING IT KNOWN. I HAVE THE EMAILS SHOWING I'M A LEGITIMATE CONSUMER WITH CORRECT ID'S PAYBACK TO ME IS HITTING MY CARD FOR 200 BUCKS. IF SGT WANTS A COURT CASE WITH TESTIMONY UNDER OATH BRING IT ON, I HAVE LOTS OF TIME. THIS A BIG COMPANY TRYING TO BULLY AND DISCREDIT A HONEST CONSUMER WITH A LEGITIMATE CLAIM AND I'M NOT GIVING UP. SGT GOT CAUGHT AND NOW WILL TRY TO DISCREDIT MY HONEST AND FACTUAL COMPLAINT AND EXPERIENCE.

8 14 2026 SGT KEEPS SENDING ME REPLIES ABOUT THEIR SO CALLED, WE ARE HONEST AND YOU CAN CANCEL ANYTIME AND THAT IS SIMPLY NOT TRUE!!!!!!!!!! 110% FALSE IF SGT is writing they are lying. i am being flagged for true, factual, honest comments about a dishonest crooked company and i deserve a phone call to state my case and i can prove they flat out lie. SGT says you can cancel ary time , the way they talk...a click of the red box and thats just flat out not true. their AI is designed with not wording of the word cancel and Trust Pilot needs to grow a pair and get the correct facts from the victim Phillip Shipp of a dishonest customer experience. Trust Pilot needs to man up and get the facts straight. Where are my rights? Are their any Men left in the world to get the facts straight? afraid not.

I selected SGT Auto Transport based on the price quote I was given for transporting my vehicle.

After placing the order, I was informed that the transportation cost would be significantly higher than the original quote. Because the new price was not acceptable, I canceled the order.

My vehicle was never transported. Despite receiving no transportation services, I was charged $199 cancellation fee. The dispute later escalated to a collection agency, requiring a lot of emails, documentation, and correspondence to resolve.

The collection agency eventually returned the account to SGT. To finally close the matter, I paid the $199 cancellation fee directly to SGT. The company agreed to waive an additional $200 collection-related fee and consider the account paid in full.
My concern is simple: I paid $199 even though my vehicle was never shipped and no transportation service was ever provided.

My advice to future customers: read the cancellation policy before placing an order, save every email, take screenshots, and document all communications. If the quoted price changes, insist on receiving the revised quote in writing by email before making any decision. Written documentation may become critical if a dispute later arises regarding cancellation rights, fees, or contract terms.

Based on my experience, I would not use this company again

Update 1 (08/13/26)

Thank you for your response. I understand SGT’s position that the $199 cancellation fee was assessed under the terms of the contract. However, my review reflects my actual experience as a customer

A key fact remains that after I accepted the quoted transportation price and placed the order, I was informed that the transportation cost would be significantly higher than originally quoted. Under the terms of the agreement, if the price changes, the customer has the right to decline the revised price and cancel the order.

I exercised that right because I did not agree to the increased transportation cost. My vehicle was never transported, yet I ultimately paid $199 to resolve the matter after a lengthy dispute and collection process.

Readers can review the contract and draw their own conclusions. My purpose in posting this review is not to dispute SGT’s interpretation of the contract, but to share my experience and to encourage customers to carefully review the cancellation provisions, save all communications, and request written confirmation of any price changes before making a decision.

I stand by my review as an accurate account of my experience.

Update 2 (08/14/26)

After my review was posted, I was contacted by an SGT Auto Transport representative.

The SGT representative sent me a "Good Faith Resolution Agreement" offering a $199 refund related to this matter.

During a telephone conversation, the SGT representative stated that removal of my negative reviews was required before the refund would be issued. However, the written agreement provided to me does not contain any requirement to remove, modify, or delete reviews.

To avoid any misunderstanding, I requested that SGT provide in writing all steps required on my part to receive the refund. I specifically asked that any such requirements be confirmed by email.

SGT did not provide those instructions in writing. Instead, I was informed that those requirements would not be put in writing.

As of today, I have not received written confirmation identifying the specific actions SGT requires in order for the proposed refund to be processed.

This update reflects my personal experience and understanding of the communications I have had with SGT Auto Transport.

Update 3 (08/14/26)

I respectfully disagree with several statements in your reply.

First, my vehicle was never transported. The reason was that I was informed that the transportation cost would be significantly higher than the original quoted price.

Second, after this review was posted, SGT contacted me and provided a Good Faith Resolution Agreement offering a $199 refund. During a subsequent telephone conversation, I was informed that removal of my negative reviews was required before the refund would be issued.

Because I wanted to avoid any misunderstanding, I specifically requested written confirmation of all actions required on my part to receive the proposed refund. I asked that any such requirements be provided by email.
No written clarification was provided. Instead, I was informed that those requirements would not be put in writing.

Finally, the documents provided to me contain provisions addressing cancelation and refunds in circumstances involving an increase to the quoted transportation cost.

My review reflects my personal experience and is supported by the communications and documents in my possession

These guys were great! I found them online and did minimal research prior to booking them, they communicated and executed so well that they will now be my only carrier looking forward.

SGT Auto Transport was a lifesaver for us. After another transport company completely flaked on our scheduled pickup—and with a strict relocation deadline—I reached out to SGT early that morning. They immediately got us booked and had a driver ready to pick up our vehicle the very next day for transport from Oregon to Arizona.

Sergy was outstanding from start to finish. He stayed in communication the entire time, was professional, and kept me updated on timing and any minor delays. The level of reliability and responsiveness made a stressful situation so much easier.

We will definitely use SGT Auto Transport again in the future.

The communication with the dispatcher and driver were impeccable. I really appreciate them both going the extra mile to make sure my vehicle was delivered in a timely manner and delivered literally right at my doorstep. Very good professional.

⭐☆☆☆☆ 1-Star Review
I had a terrible experience with SGT Auto Transport. They charged $199.00 from my account even though we canceled the transport before any work was performed. No vehicle was transported, no services were completed, yet they still took my money.
This is a very poor business practice and has completely destroyed my trust in this company. I expect businesses to operate with honesty and integrity, and this experience was the exact opposite.
I will be filing a complaint with the Consumer Financial Protection Bureau (CFPB) and pursuing every available avenue to recover my money. I would strongly encourage anyone considering SGT Auto Transport to be extremely cautious and make sure they fully understand the company's billing and cancellation policies before providing any payment information.

On July 15, 2026, SGT Auto Transport charged my credit card $199 for vehicle transportation services. The transportation service was never provided, and my vehicle was not picked up. Despite payment, I did not receive the service I purchased. Do not pay any upfront fee, the company charges a low amount to lure you in and later they will up the price after you have paid the initial 199. I had a very disappointing experience with SGT Auto Transport. They initially quoted me $1,485 and promised pickup within 3–4 days, which was the main reason I chose them. After waiting until the scheduled pickup date, they suddenly increased the price to $1,875, claiming it was due to carrier pricing. I reluctantly agreed because I needed my vehicle shipped. Even after accepting the higher price, they still failed to pick up my vehicle and ultimately canceled the shipment. They also charged my credit card despite not providing the service I paid for. I believe the initial low quote was used to attract my business, only to raise the price later when I had fewer options. I would not recommend this company based on my experience. Be cautious and get everything in writing before committing.

After trying to get my car shipped with three different companies which was very stressful and frustrating, I found SGT. They are a very good company. I found them to be very straightforward. My vehicle was actually picked up within two days of going with them. Communication was very good, only snag was how the final payment was to be made but that was resolved quickly. After scheduling with them, I finally felt that I could trust them and not get scammed or be led on with promises of pickup that never happened.
I will definitely use them again if I need auto transport, no need to look elsewhere.

SGT Transport was contracted based on the reviews I had read and that was a huge mistake on my part. My vehicle was scheduled for picked up on 22 July and although verified by the driver, wasn't picked up until 23 July, a day late and delivered three days late. Status of my vehicle was provided as "enroute" starting 23 July. However the driver that picked it up put it in a yard and it sat there for over 2 days before departing, resulting in my delivery being 3 days late. Instead of my vehicle being delivered by a company, DOT licensed vehicle my vehicle transported and delivered (NC to Florida) using a personal vehicle without any DOT or MC registration. Throughout the process communications with SGT was only by chat and although I was told by at least 5 people they would get back to be, they NEVER did. Zero communications from SGT.

I am requesting a full refund based on the misrepresentation and misinformation provided with my vehicle being enroute by both SGT Transport and 95 BNDTS LLC since Thursday and knowing my vehicle never departed NC until Saturday as well as being delier 3 days late. This information was provided by both SGT Transport and 95 BNDTS LLC. Additionally, I have also filed a complaint regarding the transport company transporting vehicles across state lines without using a DOT licensed transports.

After making the initial call to the company. They were able to start working on transporting the two vehicles. The driver was very nice and friendly and was able to transport them to their destination safely. Dropped them off with the original price. No hidden agenda. My son and I were very pleased with the entire experience. Definitely will use them again.

Simple process from start to finish. I was even able to reach someone after hours when the schedule changed. Competitive rates and discount for repeat customer.

Great experience shipping my car from FL to NY! I found SGT through an online search and chose them because their pricing was very competitive. I wasn’t expecting the above and beyond service. They had to pick up the car in a gated community in FL where my 86 year old parents live. The gate wouldn’t allow their big carrier truck in, so the driver got out, walked to their house, drove the car back and loaded it on the truck. He delivered it right on schedule. I got alerts all along the way letting me know pickup time, status and arrival time. When the driver arrived to drop it off, he was friendly and patient and had everything ready for us. I would definitely use them again

I contacted several car transport companies and SGT confirmed that my 54 year old car would be picked up and delivered without being unloaded and reloaded. My car was picked up the next day as promised and was delivered by the same excellent driver 2 days later. A good price and excellent service means I will use SGT for my next car transport. It was a perfect experience and I couldn't be happier that my car arrived in perfect shape.