This was my first experience using SGT for transporting my son's vehicle from Missouri to Georgia. I must say the service was AMAZING from beginning to end. The staff was knowledgeable, friendly and t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I’ve never shipped the car before. Very skeptical there’s a lot of brokers out there. The woman who helped me over the phone was super helpful and she made it very simple. I shipped the car from Conne... Mehr ansehen
Unternehmen hat geantwortet
Working with STG worked out well . The transport company that they assigned to pick up my car was easy to work with and timely . My only concern with STG, which is why I did not give five stars , is b... Mehr ansehen
The pick up went smoothly, but the person that delivered the car didn’t speak English very well and when I tried to give them instructions as to where the street was and even sent them a map, they ref... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690. As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.
Kontaktinformationen
80 Orville Dr, Ste 100, 11716, Bohemia, Vereinigte Staaten
- 8645465038
- info@sgtautotransport.com
- sgtautotransport.com
4.4
Hervorragend
1668 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Absolutely awful company
Absolutely awful company. I have included my Order number UE396EY so this company can investigate their horrible service. We paid extra for Scheduled Guaranteed Pick Up on 9/8/2026 and they didn't pick it up that day per our contract. When they finally contacted us they wanted to charge us an additional 350.00 more for pick up on the wrong day. They should have been calling to apologize, remove the extra charge for the guaranteed pick up and deliver the car. You can't talk to a real person. All communications will be through chat and email....to which they don't respond. Do Not Use this company.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Dear Dina,
Thank you for sharing your feedback. We understand your concerns regarding the guaranteed pickup service, additional pricing, and communication, and we would appreciate the opportunity to review the specific circumstances of your shipment.
At this time, we’re unable to confidently identify your order based on the information provided in this review, which only shows the first name. We have also submitted an inquiry through Trustpilot requesting additional information so we can properly identify and review the shipment.
Please provide your order ID or update the review with your order details. Once we can locate the shipment, we’ll be happy to review the guaranteed pickup service, pricing, communication records, and circumstances surrounding the cancellation or transportation arrangements.
We value customer feedback and welcome the opportunity to review your experience based on the documented facts.
This is a really bad company no morals…
This is a really bad company no morals or character absolute thieves my father passed away and he lived out of state from me his car needed to come to me so I google car transport and all kinds canie up I went with Sgt what a horrible mistake on August 28 I signed up and my car was supposed to get picked up by September 2 I felt like it wasn’t gonna happen so I’m calling several times no answer I did a chat someone assured me my car would get picked up by 3 rd day deadline in that day they called and said they had a driver and wanted $600 more than agreed I said no that was not the deal they said ok we will keep looking later that day I got emailed saying my order was cancelled and they took $199 from my card. They robbed me and they think it’s funny I work hard for my money I just lost my father and now I’m dealing with this kind of foolishness. America find another company I did and when I called this company they found a driver that day for better price call auto haul direct.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Dear Robert,
Thank you for sharing your experience. We understand that this situation was especially difficult given the personal circumstances you described, and we’re sorry for the additional frustration you experienced.
We would, however, like to clarify why the $199 cancellation fee was applied. The fee and the circumstances under which it may apply are clearly disclosed in the Cancellation Policy within the signed Customer Shipping Contract provided at booking. The agreement explains that the fee may apply when an order is canceled while the pickup window remains active and when a shipment is double-booked with another broker.
Our records indicate that the vehicle was also being worked with another broker, which can interfere with carrier negotiations and create additional challenges within the marketplace. You subsequently requested cancellation while the agreed pickup window was still active. Under the terms accepted when the order was booked, those circumstances triggered the cancellation fee.
We respect your decision to use another transportation provider. However, personal circumstances, a change in plans, or a customer’s decision not to proceed does not by itself eliminate the contractual terms that were accepted when the order was booked.
We understand that you were dealing with a difficult personal situation, and we sincerely regret that this transportation matter added to that stress. At the same time, SGT must apply the terms of the Customer Shipping Contract consistently, and the cancellation fee was assessed in accordance with those terms.
We remain committed to treating our customers fairly, communicating our terms clearly, and honoring the agreements governing our services.
If there’s 0
If there’s 0, I would put 0.
It took a full week to get my vehicle picked up. Wasted time and money not having it plus the AGGRAVATION!!! I had 4 drivers having issues and in the end they asked me for more money if I want the vehicle picked up. TERRIBLE SERVICE TERRIBLE PEOPLE WORKING THERE THEY MANIPULATE YOU BY SAYING ITS A FIXED PRICE THEN UPCHARGED if they can’t find one who can take it after you’ve been waiting for so long and says “beyond their control”
Don’t hire this service transport company!!!! EXTREMRLY POOR SERVICE AND DIFFICUKT TO GET A HOLD OF ANYONE ON THE PHONE
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Dear Dianne,
Thank you for sharing your feedback. We understand your frustration regarding the pickup process and the concerns you described about pricing, carrier availability, and communication.
We would appreciate the opportunity to review the specific circumstances of your shipment and provide an accurate response based on our records. Since this Trustpilot review was posted using only your first name, we’re unable to confidently identify the order.
Please respond to the Trustpilot inquiry we sent regarding your review with your order ID and details. This will allow us to locate the shipment, review what occurred, and address your concerns appropriately.
We value your feedback and would welcome the opportunity to look into this matter further.
Scam
I interrupted online request for transport of truck across country. Price quoted was average at best. They wanted additional $400 for “special” pickup. I decided to confirm stopping of processing request for a quote… they are specific about forwarding cancellation thru an email.. the turnaround was 4 minutes. I get an invoice for a fee to cancel $200…. I am filing a complaint with BBB. This organization is a SCAM
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Dear Joseph,
Thank you for sharing your feedback. We understand your frustration and would like to clarify the circumstances surrounding your cancellation.
Our records indicate that you had already placed an order and signed the Customer Shipping Contract, making the agreement binding and establishing the terms governing your shipment. The $199 cancellation fee was applied in accordance with the cancellation provisions you agreed to at the time of booking. It is not a penalty or an arbitrary charge; it is a contractual fee intended to cover the administrative work, resources, and costs associated with processing and managing a shipment.
Regarding the additional $400 option, this was an offer to upgrade from the regular estimated pickup service to a guaranteed pickup option. A guaranteed pickup requires additional resources to secure transportation for a specific date rather than working within the standard estimated pickup window and therefore carries an additional cost. You were not required to accept this upgrade. Had you chosen to proceed under the regular pickup option originally selected, there would have been no requirement to pay the additional amount.
We respect every customer's decision to proceed with transportation or cancel an order. However, choosing to cancel does not eliminate the contractual terms that were accepted when the order was placed.
We respectfully disagree with the characterization of SGT Auto Transport as a scam. The cancellation fee was disclosed in the signed agreement and applied pursuant to its terms, while the additional transportation option was offered as an optional service to accommodate a more specific pickup requirement.
We remain committed to transparent pricing, clear contractual terms, and fair business practices.
Very poor customer service
Very poor customer service. I booked a auto transport online- then received several emails asking for my confirmation information and CC. Once I entered this I received additional emails asking to confirm the pickup again? When I tried to reach out to confrim the pickup the code that was emailed was incorrect so they told me I did not have a pickup confirmed. I booked another carrier (Less expensive and talked to an actual human). Then my CC was charged for the entire amount a week BEFORE my "pick up" When I tried to reach out, I was force to a Chat bot then eventually only allowed to speak to a person via online chat. This morning I received an email telling me I was not going to get the refund in full and had to pay a $199 cancelation fee! Very poor service- I would NOT use this comapny ever!
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Dear David,
Thank you for sharing your feedback. We’re sorry to hear that you were frustrated with the booking and cancellation process, and we would like to clarify a few points.
The confirmation and verification messages sent during the booking process are intended to ensure that the shipment information and payment details are accurate before transportation arrangements proceed. Our records indicate that our team communicated with you regarding your order and the required confirmation steps.
Regarding the cancellation fee, the $199 cancellation fee was disclosed in the Customer Shipping Contract and agreed to at the time of booking. The applicable terms govern cancellations regardless of how soon after booking the customer chooses to cancel.
SGT provides customer support through multiple channels, including phone, email, and Live Chat, and our team remains available to assist customers throughout the transportation process.
We understand that you ultimately chose to make other transportation arrangements. We respect that decision, while also maintaining the contractual terms that were accepted when the order was placed.
SGT quoted me $1550 for a transport…
SGT quoted me $1550 for a transport from Connecticut to Los Angeles. Then they called saying that they had found a carrier but that it would be over $2000 … take it or leave it, would not try to find any other drivers. Classic bait and switch, an a waste of my time. Stay away from this company. My best guess is that most of their good reviews are fake.
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Dear Alberto,
Thank you for sharing your feedback. We understand your frustration, but we respectfully disagree with the characterization of our process as a “bait and switch.”
SGT Auto Transport is a transportation broker, and our pricing is based on the availability of independent motor carriers and current marketplace conditions. These pricing terms and the possibility of updated transportation options are disclosed in the Customer Shipping Contract before it is signed.
When carrier availability or market conditions change, our team may present an updated transportation option for the customer’s consideration. The customer is always free to accept or decline the option, and no revised transportation rate is imposed without the customer’s agreement to proceed.
In your case, the updated option was presented for your consideration, and you chose not to proceed. Our team respected that decision and processed the cancellation rather than requiring you to accept an option you did not want.
We understand that the experience may not have met your expectations, but presenting a carrier option based on the market conditions at the time is not a bait-and-switch practice. We remain committed to transparent pricing, clear contractual terms, and giving customers the choice to accept or decline available transportation options.
There’s a reason why they are cheap
There’s a reason why they are cheap. False promises! I scheduled a time for my car to be picked up and was told that they couldn’t find someone to deliver my car. Waited the 3 days they give you and didn’t get a single call about my pick up. The day later was told they didn’t find anyone to deliver my car so they had to contact another company to do it for them and they CHARGED ME EXTRA ($400+). Do not trust this company. They don’t even pick up their phones.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Dear Manuel,
Thank you for sharing your feedback. We’re sorry to hear that the experience was frustrating, but we would like to clarify a few points.
SGT Auto Transport works within a dynamic carrier marketplace, where availability and pricing can change based on current demand, route conditions, and carrier availability. When the originally quoted option is no longer available, our team works to identify the best available transportation option and presents it to the customer for consideration. Any revised rate is provided before the customer decides whether to proceed.
In your case, our team worked to secure a suitable transportation option and successfully arranged the shipment. We understand that an additional cost can be frustrating, but it was related to the transportation option available at the time and was not an arbitrary charge.
Our records indicate that you were in contact with our team through several different channels. You spoke with an agent by phone who assisted you with moving forward with the available transportation option, and you also communicated with our Live Chat team regarding your shipment.
We remain committed to transparent pricing, clear communication, and working diligently to arrange transportation for every customer.
This is my 3rd time using SGT and I am…
This is my 3rd time using SGT and I am very pleased with their service. They were very thorough with the pick up and delivery.
I highly recommend them to anyone who is looking to have their cars shipped.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Thank you for using SGT Auto Transport for the third time! We’re thrilled to hear you’ve continued to have positive experiences and appreciated our thorough pickup and delivery process. We truly appreciate your recommendation!
Great service and communication
Great service and communication. Car delivered on time.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Thank you for your feedback! We’re glad the communication was great and that your vehicle was delivered on time. We appreciate your support!
We have had our car shipped a few times…
We have had our car shipped a few times for our college student. We used two different companies. SGT Transport did a much better job than the other. From honoring the quote, hitting times of when picking up to when dropping off. Kept us in the loop the entire time. No need to purchase an air tag to track your vehicle like you would with some others.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Thank you for choosing SGT Auto Transport again! We’re especially grateful for your continued trust and glad our communication, scheduling, and overall service have met your expectations.
It was smooth transaction
It was smooth transaction, it is easy to track and budget friendly.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Thank you for sharing your experience! We’re happy to hear the process was smooth, easy to track, and fit your budget.
Great customer service
Great customer service. Very fast shipping.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Thank you for the kind words! We’re glad you had a great customer service experience and that your vehicle was transported quickly.
Antwort von SGT Auto Transport
Thank you for your feedback! We’re glad the process was painless and efficient. We truly appreciate your support!
Super easy and affordable!!
From beginning to end they made it super easy! Honestly the best price around as well.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Thank you for your wonderful feedback! We’re glad we could make the process easy from beginning to end and provide a price that worked well for you. We truly appreciate your trust and support!
They stuck to the time schedule and the…
They stuck to the time schedule and the price.
Would recommend to anyone.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Thank you for your feedback! We’re glad we were able to stay on schedule. We appreciate your recommendation and support!
I gave used SGT several times and every…
I gave used SGT several times and every time the experience is great. Highly recommend them if you are considering transporting your vehicle.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Thank you for choosing SGT Auto Transport again! We’re grateful for your continued trust and are glad you’ve had consistently positive experiences with us.
Great Service (Took Longer Than Expected)
Car arrived a day after I was told it would when I booked, but otherwise the experience was great! Just give yourself some wiggle room
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Thank you for your honest feedback! We’re glad the overall experience was positive, and we appreciate your understanding that transportation timelines can vary. We’re grateful for your recommendation to allow some flexibility.
Thanks
Thanks. Quick pickup and delivery. Way better than using uship.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Thank you for your feedback! We’re glad the pickup and delivery were completed quickly and that you had a positive experience. We truly appreciate your support!
SGT Auto Transport is Grade A
I’m very glad I chose SGT Auto Transport to ship my car cross country. At the beginning of the summer I had another company ship my car from L.A. to Atlanta. That experience left me very dissatisfied and skeptical of these transport companies. I gave SGT my business to ship my car back to L.A. and was extremely pleased with their level of service. From the communications, pickup/drop-off date reliability and price….everything was very professional. I’d recommend their services to anyone and will absolutely use them in the future if needed.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Thank you for your wonderful feedback! We’re thrilled to hear SGT Auto Transport restored your confidence in the shipping process and that you were pleased with our communication, reliability, and pricing. We truly appreciate your recommendation and look forward to assisting you again in the future!
They need to include negative stars as…
They need to include negative stars as an option. This company is a sham and a scam. I held a reservation with a signed contract for months. I agreed to pay extra to guarantee a specific pickup day. The day came; at 3 p.m., I got a text from who knows, saying they have options for me. I started getting phone calls from a random number that wasn't associated with SGT. I called the number, it answered saying "you've reached the approval department". Then it gave a line that said it was SGT. I waited on the line for 20 mins. Only after I had called 4 times previously and got put in a hold queue with a promised callback. When something answered, the something was using a voice changaer/voice disguise/voice modulator. I asked it when my car was scheduled for pickup. It put me on hold, then came back and said the car could be picked up for $2,100. This was not the price that was agreed on in the signed contract. It wanted me to approve. I said no; it said that that was my only option. SCAM? I think so. I called every number associated with SGT, only to be put on voicemail with a recording that said: "If you would like VIP service to get a dedicated team to call you and text you, please sign up for an additional $79"!!!! What the heck? So now you have to pay for communications? And everything communication directed me to their live chatbot. The chatbot had no answer and said it would connect me with a live agent, but when the agent came on, it asked for your full name, email, and contract number, and there was no window where you could enter the information. Do not use this service. I've used them two times before, and although the communication was frustrating and the day of the car pickup was laced with frustration, not knowing, and very little communication, at least the car was finally picked up on the day contracted for and for the price agreed upon. STAY VERY FAR AWAY FROM THIS COMPANY
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von SGT Auto Transport
Dear Renee,
Thank you for sharing your detailed feedback. We understand your frustration, but we want to clarify that there was no scam involved.
SGT works within a dynamic auto transportation marketplace, where carrier availability and the rates carriers are willing to accept can change. When a different transportation option is presented, the customer is informed of the applicable rate and can decide whether to accept or decline it. Any revised option is not automatically imposed on the customer.
Regarding communication, our primary support channels are live chat and email, both of which are available to assist customers with shipment questions and provide the same account and order information available through our phone support. Our VIP phone service is an optional offering for customers who specifically prefer dedicated phone-based assistance and does not mean that customers must pay to receive support.
Customers who do not select the VIP option can continue to use our live chat and email channels without an additional fee. The distinction is the communication format and dedicated phone access, not a different standard of information or assistance.
We appreciate that you have used SGT previously and regret that this experience did not meet your expectations. We remain committed to providing transparent information and giving customers options throughout the transportation process.
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