Sewingpartsonline Bewertungen 

Very responsive. Quick to help.

Super high quality and helpful company. Some of their items are shipped directly from suppliers and there was a delay with my order. They refunded my shipping, reached out to the supplier, and had my item shipped overnight the next day.

customer service got back with me in a reasonable time and answered my questions quickly.

Sewingpartsonline has always been a pleasure to work with. Their customer service department is very responsive helpful!

This company advertises many items but have few of them in stock. They process your order knowing parts are not in stock and take your money. I have to wait for the item to get to them and then they ship it to me which takes weeks. My current order was placed on December 16th. After not hearing from them, they finally emailed to tell me that one of the items was discontinued and that they could not get it. Then why advertise it as available? There was another item that was not in stock and I was told that my entire order will be shipped once they get it. It is not January 5, and it is still an unfufilled order that I have already paid for.

Most companies would not charge you until they ship your order. That good business practice. I would rather they tell me in advance that they do not have the item so I can look somewhere else especially when I need a part right away. I really don't appreciate them taking my money before having the item to shipped to me. I have had this experience with them on many occasions and have vowed not to order from them again. But they keep coming up at the top of my searches and sometimes I forget. Other times they are the only ones advertising having the product, which is a lie most of the time!

I would change this 1-star rating to a 5-star rating if they would just tell the truth. Sometimes they will say that an item is out of stock and that you can get added to the list for when it comes in. But without verifying this right now, I believe you have to order it and pay for it. I can understand that this will keep them out of cash flow issues. But please be fair to your customers. Find another way to do this because it is bad business!

Placed an order for my grandma for some sewing rulers.

After making my payment and placing the order; I realized there was no "estimated date," for delivery. 2 weeks later and still no emails concerning the order, but I got 5 emails from them about new sale items. 😵‍💫

Now I'm on hold 23 minutes in, trying to get an update. This is worst online order I've ever dealt with. Never again!

I have had a paid order sitting in their warehouse for over a month. Finally got through to Customer Service after being on hold for an hour and they promised to get the fabric shipped that day. And that day they shipped something else I ordered a week ago and not the fabric I needed. I am now 20 minutes on hold again. I have several other items on order with them that are a week old and the service agent couldn't even tell me when they might ship. NOT HAPPY!

You order thinking they are well supplied with the parts that they are advertising, Mistake #1. You login to see the status of your order thinking there is some progress, Mistake #2. You send in an email to their support, and until you get back to their site, and send an email via chat, that is Mistake #3.
They are polite when they respond, but you are thinking if you are flexible with them, they will work with you to split your order and send you what they do have; Mistake #4 as they will charge you extra.
Overall, you might end up ordering in early November, and not get your parts in time for Xmas so you can make what you would like to for people you intend to make gifts for......that would result in Mistake #5; trusting this company at all.

I placed an order, got an order confirmation and then NOTHING!. According to their shipping policies my order was supposed to ship within 3 days. They want you to download an app that automatically scans all your emails (!!) and sends you tracking information. I'm not downloading that app. I sent 2 emails and have spent 8+8+30 minutes (calls dropped I had to call back) and STILL was not able to connect to customer service and get an update on my order. I will not be buying from them ever again.
After numerous attempts I finally opted to leave my phone number and request a call back. I got a call within a few hours and a very helpful woman checked my order status. They do not ship until all parts are in stock but she estimated, I'd get my shipment in mid Dec. I'm happy with that for now and am awaiting my new presser feet with bated breath. I might order from them again but not if it's something I need/want urgently.

This is the second time I have ordered from them. And this is the last time.

Slow. I ordered on Oct 15, was charged immediately. They appear to have everything, (Needles, presser foot, belt. Nothing exciting)

Its still not "fulfilled" (not packed so not shipped) on Oct 24th. No contact what-so-ever about delays.

I purchased a baby lock machine from them in March of this year. I had trouble with the automatic thread cutter. I sent it back to them. They sent it back with a nasty note that said,”machine sews and cuts fine. I couldn’t find any issues that were going on with the machine. I can’t fix what I can’t see.”
So the machine cuts the thread now BUT the feed dogs will not go up or down. Lousy company and snotty customer service. I would not recommend this company for anything!!! By the way the feed dogs were working just fine before I sent it back for the thread cutter!! Now they do t work!!

Charged my credit card immediately, but took forever to actually ship my items. I had to contact them to find out why there was a delay. Finally shipped, and tracking shows as delivered, but I didn’t get the package. They refuse to provide any sort of resolution. Save yourself the money and the frustration and stay away!

I ordered a hard to find replacement part for my serger, and was very impressed with the pricing and shipping speed. Will shop here again.

I ordered 2 small items March 25, 2025. They were a spool pin and a bobbin case for a Janome sewing machine. The spool pin has been on backorder for nearly 3 months, but the bobbin case is in stock. I have called several times, talked to at least 3 different people in customer service. Their reason for the delay of shipping anything was because the spool pin was out of stock and they can’t seem to find one from the States or overseas. After several calls they offered to do a split order and send it out in separate shipments. The bobbin case should arrive today. No word as to the spool pin.
Reading through reviews, it appears this is an ongoing issue with customer orders and customer service. They list an item, but it may or may not be in stock. Then charge for the item and the shipping even when it isn’t in stock and leave it there with no communication with the customer. SPO could put out a disclaimer about hard to find/discontinued items. Leaving the item listed as if it is available is a poor way to run a business.

They had the parts I needed at a good price. I ordered three units of what I needed, I was lead to believe that the product would ship within 24 hours, normal delivery of 3 days would be fine. Got notice that my product should arrive 05/05/25 between 2:00 and 3:00. I thought that is pretty amazing they can pinpoint it to that close of a time. The time came and went and no springs which is now getting critical. Called and waited for customer service and when they got on the phone was advised one item was backordered and they only ship complete orders. #1 that would have been really good to know the week before when I ordered. #2 Than why did you shipping info tell me it was going to be here on 05/05/? #3 Canceled the one back ordered item and now have to pay extra for Air Shipment, which I wouldn't have had to do if I knew they weren't going to ship on time, and they didn't tell me a false ship date.
After explaining what had happened to customer service and hearing their poor excuses I would change my review to a one, and never use this company again.

Three weeks since I ordered, they charged me right away, but have still not sent my order or even sent an email about why it hasn't been sent.

Update: Emailed them. Found out they were not sending my order because 1 spool of thread was out of stock, and they were waiting for it to come in, but had no idea when that was going to be. Complete stupidity. I canceled my order and ordered it all off Amazon, came in next day, and got more for my money.

we ordered a 3 part cutting die (9 1\2, 10, &10 1/2). It showes on the page all 3 dies as 1 order. only recieved the 10.5. called the customer service & she said u are supposed to choose the one u want. there is no box to cheack for individual dies. think this is just their way of not fulfilling their orders. not happy at all!!

I have placed several orders with Sewingpartsonline.com over the past few months. Everything shipped quickly and as described. Would buy there again.

I ordered a product in the beginner of February and was told after I myself checked on status that it was on back order they said about 4 to five business days it should be in. I had to contact them again and was told the same thing. Finally after about a month and a half again I had to contact them again. Finally asked for refund. If these items are not available please let your customers know!!!