I was looking into buying 3 small bottles of un scented wash through amazon prime account, tge soap was cheap enough but at the checkout i noticed a hefty 5.00 delivery charge which was way too much b... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
As a health care worker, I’ve been using sanitizing personal hygienic products quite a lot during my work and also at home. Alcohol gels are great but with my sensitive skin, I wasn’t able to use th... Mehr ansehen
My order arrived timely and in perfect condition. As for some time now, I find Serenity's products are excellent! Over the years, I've ordered a few different items, but mostly the foam handsanitizers... Mehr ansehen
I have been using Serenity Floor Cleaner for quite some time now and find it the best. I have tried many ways of keeping my tiled kitchen, bathroom and cloakroom floors clean and hygienic, including u... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We are a customer service oriented company supplying ethical hygiene supplies, innovative cleaning products and other useful products to make life a bit easier while doing our bit for the planet!
Kontaktinformationen
Serenity Warehouse. William Street , Northam , SO14 5QH, Southampton, Vereinigtes Königreich
- 03300431029
- info@serenitychem.com
- serenityhygiene.com
4.4
Hervorragend
185 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
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Good advice in challenging…
Good advice in challenging circumstances.
14. März 2020
Bewertung ohne vorherige Einladung
Rip off
I know we have the coronavirus and this company may be busy but that is no excuse for not answering the telephone or replying to emails. I placed an order over 2 weeks ago and I have not heard anything from them. They have my money but I don't have their product.
14. März 2020
Bewertung ohne vorherige Einladung
Antwort von Serenity Chemicals Limited
Thanks for your support. We have left voicemail messages explaining the situation. All our staff are working night and day to field literally thousands of daily messages by email, phone and Facebook while also trying to pack orders and keep the business running. Most customers have been understanding of our explanation as we try and cope with a global health emergency. I am sorry we cannot answer your particular email in as timely a fashion as you expect.
5l Hand Sanitiser
Slight delivery delay due to the current Corvid-19 situation but apart from that fine!
13. März 2020
Bewertung ohne vorherige Einladung
Always happy with the service and have…
Always happy with the service and have to thank them for prompt delivery.
John
13. März 2020
Bewertung ohne vorherige Einladung
Great products
Great products. Delivery was a little slow but maybe due to higher demand. But would have liked to be updated more
12. März 2020
Bewertung ohne vorherige Einladung
Recommended
Product as described. Arrived promptly. Easy to apply. Dries quickly and gives peace of mind.
7. März 2020
Bewertung ohne vorherige Einladung
Never received the items ordered and…
Never received the items ordered and still not got a refund
7. März 2020
Bewertung ohne vorherige Einladung
Goods not arrived
7. März 2020
Bewertung ohne vorherige Einladung
Leaked inside packaging …
Was surprised that the product was not sealed as our 5 litre bottle of sanitiser leaked in the box. When I informed their Facebook page the person who responded didn’t seem bothered and didn’t even apologised just said it has a cap!
5. März 2020
Bewertung ohne vorherige Einladung
Happy with the products and service
29. Februar 2020
Bewertung ohne vorherige Einladung
Recommended
Recommended. Product of good quality. Communications are great.
27. Februar 2020
Bewertung ohne vorherige Einladung
Good hand sanitiser product and service.
The goods arrived quickly 3 x 500ml. And 5ltr refil Hand sanitiser. The hand sanitiser is as described perfume free, non irritating and in good containers. It is refillable and in large 500 ml. bottles as a foaming cleaner. I would love it if you could offer small pocket sized refillable bottles that could be handed out too. If these were even sold empty in packs of five with some sort of clip. Then they could be distributed to staff teams or domestic use.
23. Februar 2020
Bewertung ohne vorherige Einladung
Antwort von Serenity Chemicals Limited
Thanks for the review Karen. We are sourcing the small size at the moment. Trying to find the best type of clip! Check back with us soon and we should have exactly what you need!
Lovely products and efficient delivery.
14. Februar 2020
Bewertung ohne vorherige Einladung
Antwort von Serenity Chemicals Limited
Awww thank you for the review. It’s very much appreciated
Excellent customer service
Excellent customer service! brilliant product!
11. Februar 2020
Bewertung ohne vorherige Einladung
Definitely a 5 Star Product
I have been using Serenity Floor Cleaner for quite some time now and find it the best. I have tried many ways of keeping my tiled kitchen, bathroom and cloakroom floors clean and hygienic, including using a steam cleaner, bleach etc, but am more than satisfied with Serenity. Although the initial cost of buying a large container of the fluid seems quite expensive once it is diluted it works out very reasonable indeed. I order direct from Serenity Hygiene and my order is always delivered very quickly - within a day or too. More than happy to give a 5 Star rating.
9. Februar 2020
Bewertung ohne vorherige Einladung
On January 15 2020 placed an order of…
On January 15 2020 I placed an order of available items.
After over a month, and a failed delivery due to leaked cans, I've finally received what ordered.
27. Januar 2020
Bewertung ohne vorherige Einladung
Antwort von Serenity Chemicals Limited
Sometimes things go wrong with delivery. I have confirmed that the carrier damaged your parcel and returned it to us. You have the option of a full refund or a replacement. Let us know which you prefer.
I use the degreaser for nearly every…
I use the degreaser for nearly every thing, it’s a great product, makes cupboard doors sqeak and shine, stains on carpets and floors lift off,
I use it diluted with hot water. Great product
Recommend totally 😊😊
20. Januar 2020
Bewertung ohne vorherige Einladung
By far the worst customer service I…
By far the worst customer service I have EVER experienced. Was told it would be next day delivery and four days later I am Still waiting. I have tried multiple times to contact the company and every time they have read my messages and ignored me. DO NOT EVER ORDER FROM THIS COMPANY!
15. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Serenity Chemicals Limited
Hello Ally, you sent us a message at 4pm on Friday and we had closed a little early that day. I have sent you a message already regarding the order and await your reply. We are not ignoring you but we do not work 24 hours or at weekends as I am sure you can appreciate. We are very sorry that you are unhappy with the service you have received. Please reply to our email and let us know what you wish to do.
Excellent product at a good price
Excellent product at a good price. Easy to order and very quick delivery
4. November 2019
Bewertung ohne vorherige Einladung
Antwort von Serenity Chemicals Limited
Thanks for taking the trouble to give us a nice review. It’s really appreciated and I hope you will continue to shop with us for many years to come!
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