Amazon.com, Inc. Bewertungen 

HORRIBLE COMPANY
It treats its sellers like rubbish with absolutely zero respect for human existence whatsoever.
This company has no corporate social responsibility and neither does it have any mental health consideration at all.
Very fraudulent in its dealings with sellers. They take high commission from all sales. On 1st December, with no prior warning, they closed my seller account, absolutely no reason given, just generic reasons and they still withhold my funds till this day. Initially, I was told funds will be released in 90 days and now it's over 90 days, their reimbursement team ignored all my messages requesting for money and only responded, today advising me of their intention to keep my money. This has plunged me in total darkness with mental and financial struggle. All my money gone
Just how do you make someone jobless and penniless in one day.

This company needs to be regulated because I still can't believe these fraudstar of a company is allowed to treat people in such ridiculous manner

Have to use all my will power not to slit my wrists when dealing with seller support . Impersonal, bureacratic, automated, rigid , lack of understanding , never deal with the same person twice, just bad. For example I sell leather boxes, it gets search supressed because images of packaging are not allowed however what I am selling is a box itself, I explain and explain...Each time the response is something like " we understand your concern is blah blah we share frustration but look at this link explaining packaging guideline, good day case closed...argghh

Dealing with Amazon A-Z is an headache. Most probably they will side the buyer never the seller. Even though you will proof something had been delivered theybwill still aide the buyer

Sham Organisation

Why would I want to pay £25 pounds upfront just to list some second hand items on Amazon?? , when I can do the same on Ebay for no cost up front and a small sale fee once I actually sell something or just a small listing fee at the end of the month. Amazon Seller support don't even have a phone support and want your ID just for the privilege of listing on their parasitic site. Rewind 15 years ago and it was easy and relatively low cost to get rid of second hand books and DVD's on Amazon this company has gone along way from its original liberating model into a dictatorship for a rich slap head. Obviously no longer a place for Joe or Jane Bloggs to sell their surplus and only profitable for big companies selling mass made tat in many cases.

(Zero stars if that was an option) So bad it's hard to know where to start.

The user experience when it comes to selling on Amazon is pretty much the worst of any web service I've come across. From high-level things like account setup and system models, right down to a million terrible UX/UI issues, the whole thing is painful at every turn.

For a company with the resources they have to treat their users with such disregard is extremely frustrating.

Twice I have ordered items from Amazon marketplace and twice I have had to apply for refunds. My items did not turn up. Amazon needs to get a grip of these rouge sellers. Never will I order from Amazon marketplace again.

DO NOT SELL ON AMAZON!
Complete joke of a company. They have suspended my account, with no valid reason - even after attempting to resolve this with them several times. Get automatic email replies that have nothing to do with your request. Can’t actually speak to anyone. They can’t tell me a genuine reason why my account is suspended. Other than the fact that I deliver myself, rather than paying them to do so. Basically keeping my money and earning their own interest on it. Annoys me how large companies think they can do whatever they want and get a way with it.

In the last couple of years, amazon has gone downhill big time. The customer service is complete garbage, Ii would rather chew tinfoil than have to talk to these people. They are absolutely no help. The products and the quality is mostly cheap china garbage. I return more than half of my items. The courier they use (Intelcom) is BS. They lose your items constantly. I don't know why I bother paying for prime because that's also garbage; you never receive your orders on time. One day amazon will be no longer if they keep selling china garbage and have terrible customer service.

Do not sell on Amazon.
Amazon have lots of dodgy customers. These customers will rob your money somehow. Amazon gives A to Z guarantee. Any complaints of the products Amazon issue refund to customers . These customers lie on the products what they buy and get refund. Not even return the product. Amazon do not verify about any complaints from these dodgy customers. These dodgy customers know how to rob sellers and get free items. They also lie that they didn’t receive the item even though tracking system showing that item has delivered.
This is how Amazon given the power to customers. They made easy to rob sellers.

Amazon gives 30 days free returns, These dodgy customers use items few days and then return within 30 days. How funny it is. Really incredible how Amazon made for customers but opposite for sellers.

Believe me you will be regretting selling on Amazon.

I must say, the process to get verified was a rollercoaster to say the least. I feel like this is caused due to the process being so bot driven, however, this is understandable due to the government standard that needs to be upheld when verifying new sellers.

With that said, I take my hat off to Gwen in the Payments Team, get this woman a pay rise. She was so understanding through the whole process and managed to get my account open in a few days after telling me what I needed to do.

As a heads-up for new sellers trying to open a new account, keep emailing and be persistent and eventually, you will get there.

Experience using Amazon Seller (and Handmade) was so bad that it made me permanently delete my Amazon app, cancel Amazon Prime and resolve to never buy a single product through Amazon ever again. It’s almost hard not to be offended by the abysmal customer support and shockingly poor UX and UI. Terribly designed, terribly managed. If it wasn’t a multi billion dollar company I’d call the whole operation a blatant scam. Will happily forfeit any profits obtained through my Amazon store to never in my life use them ever again.

This is for Amazon Seller Central. If I could rate it as minus 10 I would. This is 2023. Can Amazon with all its billions of dollars not create a functioning, basic platform where you can upload what you want to sell with some photos and a description?! This sellers site is terrible in every respect. Too much detail, none of the headings make sense. Everything has to be approved for every minor change. It's a disaster. Hate it.

I set up an Amazon seller account, the very next day l, before I started any trading my account was deactivated without any reason given. I then submitted additional utility document showing name and address from the reactivate my account section, these documents were not accepted and again no reason given. I sent an email out to which i received a copy and pasted automated reply saying my account has been deactivated and case has been closed and it did not provide me with what I need to do. My account health is perfectly fine as i have not began trading so everything is positive and no violations committed. I then submitted another email and contact form for a call back, instead of receiving a call I got another automated reply. In all my years of working with partners, this has by far been the worst experience, I beg to wander what would have happened had I started trading and an issue arose as all I would get is automated replies. Pathetic!!!

Sales have gone down 75% with next to no visibility if you are not FBA. Constantly refunding people who have received my goods sent tracked. People know how to rob sellers on amazon and Amazon charge you for the privilege of giving away your products. Anyone looking to set up a class action please contact me.

Hello,
If you are planning to sell on Amazon UK then be prepared for mental torture, and be prepared to meet seller central unethical and uneducated people, who can not even read, write or speak English properly also be prepared for automated and Pre drafted emails via their stupid communication system.
I have been an active seller since July last year, they deactivated my account in error and held my funds for over 9 months, there is no complaint procedure in place and they will never admit their mistake they are patronising, they will always make you write an action plan for their own mistakes.
I will not bore you with my experience with unprofessional seller central Uk team not even operating from the Uk and also totally unaware of UK’s legislations.

My advice for you is to refrain from investing your money, energy and patience into this so called world class Amazon selling services.
I will soon give my story of horrific experience to UK newspapers to help others from getting their rights abused by Amazon seller central UK.

So guys think before investing and if you still want to then be prepared for nightmares.

Good luck and thanks for reading.

They use copy and paste answer, can not fix my issue and it been over than 8 months, I am not buying nothing form them anymore, and btw fix your NW game too, or tell the developers to go back to pizza delivery !
(house score points 8 months and no solution) !

I have been locked out of my account for some time, Customer service is pathetic. There appears to be no way of contacting them by email and phone calls are handled by people with poor English in call centres who closely follow a script and have little or no interest in your specific problems. The Help pages are a mess carefully constructed to avoid any personal contact either by phone or email.
I tried to close my account but I can't access it to even do that as for reasons known only to Amazon "the account is deactivated " Bizarrely they are still accepting orders for my goods but I can not respond to the orders as I can not access my account . The marketplace shop front is "Amazon" and the reputational damage will be to them not to me. I can and will sell on other marketplaces. Amazon Seller Customer Service Stinks.
Instead of making customers navigate a confusing maze of alternative choice questions leading to script answers, and then requiring the customer to jump through hoops might I suggest an amazing innovative contribution to customer service ?

SCRAP THE GOBBLEDEGOOK MAZE AND REPLACE IT WITH :

EMAIL ADDRESS FOR QUERIES :
CUSTOMER SERVICE TELEPHONE NUMBER :

(which will connect with somebody who actually knows and understands the system and who has authority to intervene, rather than someone reading from a script in Bombay or Manila)
There see how simple it could be. I hold no patent on this innovative system which I believe has been used successfully before.

I am a new seller and Amazon lost my inventory. I had the tracking information proving that I sent it to them and proof that it had been counted in. They still however,
would not admit that they lost it. They firstly did not inform me (it just said 0 units available and I thought it took time for it to reach the final fulfillment destination) or make it clear that it was missing, which was difficult for me to find out, as I was a new seller. When I asked them for assistance, their agents just aggravated me by not properly reading what I had written and repeatedly sending the same generic email saying their case was closed as they had counted in the inventory and that their policy would mean that their case was now closed. In the several messages I sent them, they also asked for irrelevant evidence e.g. proof of ownership and a full C88 importing document (which is not even a requirement) just to deter me from pursuing my case. I had to send them a letter before action before any progress and I was just on the verge of sending my county court claim form when I realised that they sent me some money which was much less (less than half) than the amount I paid to even import the stock. The reason for this payment itself was also not clear to me. When I realised what this payment was- I asked them to pay the correct amount telling them that their own policy for reimbursing (where they looked at similar products and how much the same products were sold for by other sellers was averaged over 18 months) was not followed. They firstly sent me a condescending email saying what their policy was and the case was now closed. When I pointed out that they didn't bother following their own policy, they finally topped up the amount to the correct one. Starting county court proceedings will be the only way to get their attention. They will not give their address for their UK head office (which is needed for the claim) and searching for it will be tricky, especially as more than one UK company is called Amazon. To find this address, firstly search for their company CEO and then search that CEO on the companies house website- then send the letter before action and draft the claim form to be ready if necessary. You will be successful in your claim because laws are laws. In their condescending generic email templates they repeatedly state that they are following their policies and they cannot help further, however, these policies will not be up to legal standard so county court is the only way to resolve. I also strongly recommend keeping records and photos of inventory you send them if you use their FBA services. These will be strong evidence for county court which will definitely be needed by other sellers reading this.

Avoid Selling on amazon.

Seller performance team:
Do not speak English, and any communication is miss understood.
I have repeatedly tried to communicate information that is fully comprehensive and very detailed (with no joy!!)

Solution: Needs to be over the phone and in real-time communication. The amount of auto-generated emails is a joke trying to find a solution.

Brand Registry Team:
They are so remote I think they are on mars...

Seller support:
Is there such a thing?

Account Manager:
Scheduled meetings and the account manager is a no-show!! (over 20 times)

Amazon Merch:
How the hell am I rejected?
And on the occasion, I tried to understand why... I was just told a NO!!!

To be very clear here...
I have a global brand, and trying to work with Amazon is too time-consuming for any account issues raised to a supervisor level that does not understand the issue raised in the first place. And on top of this, they will come to a conclusion that is not remotely near what's needed.

To AMAZON

Have one person with the ability to make higher-level decisions.

STOP with departments that can not communicate with each other. I am contacting YOU, not searching on a forum for the answers.
START taking ownership of what you are doing.