Amazon.com, Inc. Bewertungen 

The company 'Amazon Seller' does not have a customer service. The robots used to answer queries do not understand the issues and they send you to a wild goose chase. I tried to report an increasingly commonly occurring fault in their system related to postage labels EVRI, and Amazon failed to acknowledge the issue. The EVRI postage labels no longer work. At Parcelforce drop off, the scanner says 'this parcel cannot be dropped off' - even when you select 'drop-off' label on Amazon site. Something obviously changed with EVRI process, but Amazon has not rectified the problem.
It's a big multinational, very impersonal and without customer service. So I went elsewhere.

This Amazon is sophisticated scam bag. No customer service for selling account and customer account.
I don't know why stupid Uk authorities don't take any action with this scam bag.don't give them your card number to them, if you sell as a per item selling fees , they take your money and never want to see you or answer you at all. So Amazon Uk is scam bag.

Totally awful. Amazon only cares about large scale sellers. Our company stopped selling via Amazon a few years ago since we did not find the selling/profitability process very acceptable and it became very hard work trying to meet Amazon's criteria, especially when compared to other selling platforms.
However, we decided we would try again with a single product item.
Every attempt at selling met with pit falls (they alleged incorrect brand name, incorrect ASIN, wanted & rejected multiple photos, etc) and always sent a very similar copy-and-paste message asking for more (of the same) information.
At the time of writing, we have given up trying to return as an Amazon seller

DO NOT SELL ON AMAZON, THEY ARE MAKING ME SEND MY ITEMS FOR FBA AT A LOSS OK 65P PER ITEM OR FULL TRACKING AT A LOSS OF 89P. IVE CLOSED MY ACCOUNT.

over 100 messages back and forth and I still cant get anyone to read my message, they just reply unrelated copy paste answers and close case. Now they are saying its 'solved'. Its scarily bad to be honest considering there are finances at stake. At a loss what to do now, Ive begged 50 times for someone to read my message rather than just paste a random reply, ive asked for case to be escalated and the team leads are just as bad. Are they actually just Bots? I find it hard to believe any company would pay wages to folk to do that.

How do they still exist? Awful to deal with , copy and paste replies and waste so much of your time. I deleted my shop today and its such a relief! I am sure they will get caught out soon. I am spreading the word of how useless they are and I hope other people do to!

Seller Central needs urgent updating to make it user friendly . And seller central support is totally useless . It defies all logic that sellers are still selling on amazon and there isn't a competitive site to use instead.

Crooks!
When this business setup, they took out 000s of small book sellers, where some ended up selling on Amazon Marketplace themselves. Years later, Amazon would suppress certain books, such as earlier editions then they introduced policies which included you not being able to sell certain publishers.
These crooks would encourage sellers to go Amazon Fulfilled, sending all your inventory to various warehouses, and when introduced the above polices, which drove the original book sellers off their platform. The nugget is, it costs the seller to get back their inventory from the warehouse, even though, Amazon have adopted that many anti competitive policies for book sellers, it is no use selling on the platform.

Many sellers have just left their inventory at various warehouses, as they are unable financially to pay for each item to come back to them. Each item costs.

DVD / Blu-Ray - Ditto with this area, they ban you from selling certain titles, which are basically all the major publishers. Any new released title..forget it. In fact know you need permission to sell DVDs and Blu-Rays.

This is the same across all product lines on Amazon Marketplace.

If you do have something on Amazon for sale, the customer will never find it, so messed up is the Amazon catalogue and search engine. Amazon put at the top of their search results sponsored items and totally unlated search results. This is because the seller has to jump through hoops to recommend the correct Browse Node, amened the title, add relevant keywords. Total farce.

Someone on this site, mentioned about Amazon looking at sellers who sell large amounts, than basically suspend their account and sell the items themselves. This is a fact and they have been doing it for years. Its a racket!!

The EU have found them guilty of this

"In July 2019, the Commission opened a formal investigation into Amazon's use of non-public data of its marketplace sellers. On 10 November 2020"

"ound that that Amazon's reliance on marketplace sellers' non-public business data to calibrate its retail decisions, distorted fair competition on its platform and prevented effective competition."

Seller support is a joke, the same answer again and again, just by another person. It will drive you mad.

I long for the day that Amazon go under, they really are the pits!!

Think I am in the wrong section. Amazon.com in my opinion is the best e-shop you can use I don't like Jeff but I do like Amazon.

Terrible. I stopped selling ages ago and no all of the sudden I am being charged again monthly fee. Joke, and how to get through to them ? I closed my account ages ago

Seller Central "Help" team is completely useless.

I've been trying to sell on Amazon for more than 6 months with a problem that no one seems to want to solve.

Help guys just repear words that they are told through a book.

They send you to help articles which I have already read (Clue: That's why I contacted them, because I read the article and didn't understand).

They are like robots, they pass your case department to department and no one seems to know What the **** I have to do to solve my problem.

It may be a great website to buy things from but when it comes to selling the story changes a lot

Amazon Seller Centre deserves 0 stars for their service. It is the worst place for anyone to set up their business. Following are the details of my experience:

1. I set up an account on Amazon Seller Centre to register my handmade accessories business. It took 2 days to set it up.
2. They asked me to buy expensive barcodes for my products from GS1. This step took another 2 days.
3. Then I went ahead to list my products following their many requirements regarding photo and quality. When I went to add the barcode I paid for from GS1, I realised that my UNiQUE barcode was already registered for some random product on Amazon. It turns out a seller has used 100 barcodes illegally, and 7 out of the 8 barcodes I had were among these barcodes.
4. So then I explained to Amazon customer care that the barcodes were being used illegally by someone else and I have paid for these barcodes and showed them the proof. After MANY MANY weeks of explaining to them this simple task, they have fixed 3 out of the 7 barcodes that need to be changed.
5. So then I thought, let me list the 3 products they have fixed and sell them first. Before I could get on to do that work, I got a notification that Amazon had deactivated my seller account because I broke their code of conduct by reporting products.
6. My worst decision to date is to think of starting my handcrafted business with Amazon. Their customer service is the worst possible in this world.
7. I am reconsidering whether I should even list my products here because you never know when they decide to deactivate your account. It has been 2 months since I arranged all my products ready to sell, and I have not been able to even begin with the sale.
8. If anybody is planning to start a small business do not start on Amazon, it is a mess here.

I have waited 6 years to write a review on here. I own a medium sized company and Amazon is our main platform. There is no mistaking the ability to make money exists on this platform but it comes at a high price in terms if the way you are treated as an individual and ultimately your mental health and enjoyment in running a business.

For example, Amazon now reply to your support queries with a very bad apologetic start that is obviously copy and pasted no matter what you are asking the first few attempt are usually answered by robots. It's much better to call but I'm not sure all sellers have this ability with new accounts.

The above is second to the way Amazon with barely any warning will shift the goal posts. This massively effects any business plan that you have and can instantly destroy a good chunk of your investment. I will give an example.

Amazon recently changed to volumetric system for the FBA charges which overnight double some of our FBA fees. We have 100k of plush toys that went from £3 fee to over £5. This may not seem like a lot but that was our profit margin and then some gone.

Put your prices up I hear you say
Well Amazon has a fairly new competitive pricing which lurks on your listings and if you don't meet this then your listing is effectively dead as Amazon remove the buy box and make the listing very hard to find. They did not raise this when they increased the fees.

Amazon have many plus points and enable you to sell all over the world and have incentives to help you do this but you have no support..... unless you pay around £2k a month and a percentage of your sales for an account manager

I get that they are super huge and need to offshore but I would rather wait a few days and get something solved than get help straight away from someone who barely knows how to operate a computer let alone help you solve a basic problem. I get they need to keep fakes off their platform but why hit genuine sellers selling for years with suspected violations and threats of suspension based on bots picking up problems that don't exist. We have been suspended twice. The second time with no warning as they did not put the violation on seller central. We got this sorted within 24 hrs as it was a false accusation by another seller but we were doing around 20k a day globally and have 12 staff and they did not even bother to give us a call! So don't expect to ever sleep easy. My plan was to take out all the Amazon loans I was offered and this worked as when we got suspended the first email I got was from them asking what happened and they seemed to solve it. The first time we got suspended it took 30 days to get back on and cost is around £60k in lost sales, this was years ago and now it would be around 400k and we would be instantly bankrupt.

If they can't treat sellers with the minimum of respect they shouldn't open the door to new sellers until they get their house in order and look after long term sellers.

I needed to write this as leaving feedback with them is pointless. It's like they want you to live in fear and run a business. I wish there was the same way to make money but with a nice company

If I could give less than one star I would, set up a new business which is stressful enough, set my account up did everything I was asked to have it deactivated immediately after, don't know why, can't seem to fix it (because I don't know what needs fixing) no help or contact other than notification email, shocking platform but despite all this amazon are still happy to take bank details and other personal information, thanks for nothing but a waste of time amazon! Shocking!

If you are using marketplace be aware that you will be at your own.
Amazon won't move a finger if you need them.

As a seller, the most untrustworthy company I have experienced is amazon. Firstly amazon do not listen to seller at all. Secondly when you start selling new things on amazon and when the sells pick up, amazon itself will start selling the same product on bit lower price. This is the company I never trust. If you go below there matrix, they will hold your payments and moreover your account get suspended and you get completely blank. When you call to their seller support, again you feel like a you are a football. They keep passing your queries to different departments. In nutshell be very careful while selling on amazon platform.

Worst place to sell on earth with the type of seller service they give. You could have your entire business stopped in a second.

I suspect the main issue is more a language barrier than an intention to communicate in a certain way (regarding seller central). Although it can create potential frustration, what seems to be a threat in messages, and yet they do not even realize that. It is nice that they follow the approach in every message where the first step is establishing a connection and finding a common understanding. Then they explain what happens when the following will not be met (attempt to be assertive), then they continue what is requested or the subject of the message, which is written impersonally. Then it closes in again as at the beginning by establishing the common understanding. The main issue here is that this structure is exaggeratedly followed. Maybe I can understand this style if they talk to corporations, but others are from different backgrounds and experiences. I also suspect that each department is apparently not connected enough to each other because sometimes the approach and shared facts differ. On the other hand, I appreciate the potential that Amazon provides. As a buyer, I am delighted; as the seller, I need more time to find out how to do things in cooperation with them.

UPDATE: Although I was trying to share my suggestions to resolve the situation and express my concern regarding obstacles in communication, ultimately, I could achieve what I was asked for, but they didn't inform me that it was successful.

Another case is way more difficult communication with the KDP content review team when they make a conclusion about which they are confident and do not want to discuss. In short, there is no option at all to contact somebody who seems to have a look at the case. Also, shared information is less or none provided than with seller central.

I can understand that their function is to prevent abuse of their platform; however, some cases may be hastily judged, and as a corporation, they do not seem as flexible as it could be; preset criteria, whether they have some flaw, they do not accept it. I can imagine they run robots checking criteria on the accounts, and then there is an automated system set for communication due to the large volume of customers. However, as a customer, I can wait in case of reasonable communication.

I noticed that although they say that they remove all titles from their shop, one title has not been removed.

In conclusion, I can recommend not relying on them and having backup plans up and running at the same time.

Just about as bad as it is possible to be. I just want to sell one item. I have my own brand. The brand is registered at the UK Trade Marks office. Amazon apparently need some weeks to think about this very simple fact before they will allow me to list my one product. Basically they make it so hard to sell anything that I am about to give up.

I have been emailed after 5 days that "Mudasir" is looking into it. Is Mudasir in fact a demon bot? I suspect so.

How can such an enormous company be so incredibly bad? If you have any shares in Amazon I would sell them now. Jeff Bezos did.

Update 21/3/2023: Still doesn't work. I have been trying for the last 10 days. I have progressed, I have now managed to list my product on the Amazon system and it says it is Active. But unfortunately it also says "Product Unavailable" in spite of the fact that I have 500 units in stock and the system knows that. Once again there are no humans at all in Amazon, only idiot bots that are unable to resolve anything. No phone number, no service, no help, no nothing. And this is the largest retailer in the world. Scary stuff.

UPDATE 23-3-2023 - OK so I actually got an email from an Amazon bot. Apparently they thought I was on holiday so they had decided that my product was unavailable? It would be funny if it wasn't so dreadful. Of course there is no information and no way to find out that they think you are on holiday, you would have to wade through at least 1,000 other dumb useless pieces of info on their system to find out. And they will never tell you. And there is Zero help. And there are no humans there to ask.

So anyway I have now taken my status off this holiday (which I never went on). But guess what, my product is STILL unavailable? Maybe next year they will tell me something else, perhaps they thought I had died. Or gone to rehab to recover from Amazon madness.

When oh when will I be able to sell anything on this rubbish system?

I can guarantee that each of these boxes are empty as hell.
Amazon are a complete ripoff.
Over the past 18 months I’ve purchased 17 pallets full of stuff like Amazon returns, non collections and Bankruptcy stock, I have also purchased 2 of the 7 foot Power-tools Pallets.
I run a small scooter club with large hearts and the stuff that remained on these pallets were to be sold on to assist a lot of Self Funded charities who are also struggling with the current financial economy.

I have contacted Amazon In Luxembourg, U.K. and in America to which all replied that the vendor has entered into a contract with me (buyer) and I would be required to take up the dispute with them as Amazon cannot act as mediator, if the vendor is found to be in violation of Amazons rules, then there would a case where the license for selling the goods would be revoked.

I had contacted the majority of the vendors by email and was informed that the courier had lost the shipment, now as I have worked in logistics for over 14.5 years, we come to expect some stuff to go missing in transit, the odd item here and there but never ever in my experience have 3 full pallets gone walkabout.
The fact that I had not received my orders (from 5-6 vendors), and it seems like they all have a list of excuses like;
1-Has it not arrived yet?
2-I will check with the courier.
3-They said they lost the shipment.
4-I can’t resend the order as the courierlose it again.
5-There is nothing I can do.

Well the fact that I had already promised these charities the goods, I wanted them to replace the pallets and didn’t want my money back.

Nobody was interested and that included Amazon themselves.
By this time I had lost so much money and had let so many other people down. The fact that my word is my bond, I tried again but bought from an Amazon seller in the U.K. at least this time if there was any issues with the transport, I could collect it on my own rather than let these people down again, I purchased 5 pallets that contained Household Items, Amazon End of Line , and Apple Return and Electronics, I also purchased another 2 pallets of Power Tools, but as expected, the cash was taken and it all started again;

1-Haven’t you received it yet.
2-It’s late, I’ll check tomorrow.
3-The driver said he delivered
it yesterday at 06.15 !!
4-Not here I said, we were all
here and I have checked the
CCTV and nothing happened.
5-If you send me another £100
I will deliver it myself and
to you on Monday.
6-£100 sent (in protest).
7-No arrival and found his
phone number and told him,
I wanted my stuff, John the
boss wasn’t allowing him to
deliver it.
8-If I gave him another £100,
he would deliver it himself
at the weekend.
9-Yet again money out as I was
by this time very desperate.
10-Yet again no delivery.

I posted many Amazon and Trustpilot reviews but they all bounced back because it placed Amazon in a bad light.

Wasn’t that the idea ?.
Give a true and factual review in order that people can judge on their own bias. Good reviews are beneficial but bad reviews aren’t allowed to be posted where Amazon should be working to correct the issue but they chose to delete it.