Amazon.com, Inc. Bewertungen 

Amazon seller support is the worst customer support service in existence.

They have no ability or authority to support you with anything. They fail to read questions asked and simply paste a section of Amazon policy that is vaguely related to the subject (if you squint). Then when challenged say they cannot deal with it as it is looked after by another team.

Absolute waste of time

i didn't even open a sellers account, and i am getting charged £30 a month, getting emails to add bank details etc, i ain't doing it so they won't be getting any money of me at all scammers.

opened around 10 cases and no 1 helped all kept saying the same thing, shocking service.

can't even contact them by phone or nothing only email or chat, which they don't even help either.

I tried to start a store on Amazon, it was nothing but problems. Then I finally got the stuff shipped to their warehouses. The subscription fee was already paid. They charged £24... for the shipping. Once at the warehouse they started supressing images, duplicating the products(there was nothing wrong when I sent it).
Then the distress came when one of the product started flying off the shelf in sales. However, the more Amazon sold was the more debts I was running into with them. I had to stop the whole thing and created removal orders. Amazon sold £153.16 of my stock and took all the money. According to them they were fees and taxes they claimed. The more they sold the more they added fees. I still owe Amazon £24.73. I have not received a penny out of the sales. Please if you are considering doing this, make sure you know what you are signing up for. I am still fighting with them to get the stock back and the account closure. They pick up the stuff Monday the 22 of January 2024 and by Friday 26th of Janaury 2024, I had to close it to stop further debts with Amazon. I have health issues and was trying to help myself.

We were logged out of our seller's account simply because we changed our disbursement bank account. Since then we have not been able to gain access to the account yet FBA Amazon keeps selling our products without disbursing the proceeds to us. Their system keep requesting for OTP sent to our old mobile phone number. This number was changed on Amazon Seller central a month ago to a new one by us and we were able to login with the new number after verification of my ID which i sent to Amazon through a link they provided. They had to disable 2 Step verification to enable us do this.

Hoever, when i changed the disbursement bank account 2 weks ago, they logged me out claiming someone has gained access to my account. NO ONE GAINED ACCESS TO MY ACCOUNT!!! I have since been struggling to login. Every attempt to log in is asking me for OTP which is sent to my Old number. How can i get OTP code on my old number i no longer have access to?? They asked me to perform account recovery process. That is not working either as Amazon Seller central keep asking me for OTP sent to my Old number. As at the time of tyoing it has gone over 2 weeks of several messages to Amazon Seller Support without a headway. They keep responding from email we cannot reply to and they keep asking me to do the same thing that is not working.

How come Amazon keep sending OTP to our old number after login us out of our account? They stopped disbursement to the account we provided but continue to sell our product. They write you via emails you cannot respond to. You cannot speak to seller support team as they have no dedicated number and when you write them they respond with a copy and paste messages which you cannot reply to. I have product worth thousands of pounds with FBA and I cannot even access my account anymore.
Beware of this company.

I regret not going through these comments before creating my account. Like many others, I noticed £30 was deducted even before my referral was processed. Once I accessed the dashboard, it was disappointing. The help screen vanishes the moment you click a link, and adding a product is a hassle. You have to find and select the 'Show all' option to see all the required fields. It's quite frustrating and time-consuming, especially for a small business. I would advise against using this service.

DO NOT SELL THROUGH AMAZON'S THIRD PARTY SERVICE UNLESS YOU HAVE LITERALLY NO OTHER CHOICE.

IT'S A DISGRACE.

Every time something has gone wrong over the years, resolving it is beyond a nightmare. I've had to fight for months to, for example, update the release date on a product listing, recover hundreds of pounds I am owed, reactivate my account (after deactivations for zero apparent reason), and an endless array of other ridiculous issues.

Now, Amazon has granted brand ownership of my products to a third party, even though I am the sole owner, creator, manufacturer and distributor of my products/brand. Amazon has formally recognised me as the owner of my brand. Yet a third party has managed to hijack ownership over my 3 best-selling products.

For two weeks I have been sent in dozens of circles trying to get this rectified - probably 100+ messages, phone calls, live chat interactions and so on. Yet all I receive are the same unhelpful, irrelevant, automated responses from seller support. I cannot explain the number of hours, and the amount of stress, selling through Amazon can involve.

If they bothered to invest in a proper support system, then perhaps it would be less horrendous. But when it comes to intellectual property rights / rights to accurately list your own products, it is beyond a farce. It cannot be legal - yet I can't even source an address to serve a legal notice!

Absolutely worst support service.
I have been trying over 1 year to deactivate and close my account and there is absolutely no help other than generic responses.

Our company produces high-quality socks made of 100% wool, and we wanted to reach more customers online. We decided to try selling on Amazon, thinking it would be a great opportunity for us. We paid £30 to sign up for a business account and registered our brand on Amazon. It was not an easy process, as we had to go through various steps and verifications. It took us about three days to complete everything and submit our product listings to Amazon.

We were excited to see our products on Amazon's website, but we were soon disappointed. Our products did not have the Add to Basket or Buy Now buttons that other products had. Instead, customers had to click on a different page to buy our socks. Additionally, Amazon removed photographs of our product. This made it very inconvenient and discouraging for them. Moreover, our products were not visible in the search results. When we searched for wool socks, we could not find our products anywhere. We scrolled through 20 pages of listings, but we only saw socks made of synthetic fibres or from other brands. The only way to find our products was to search by our company name directly, and even then they were at the bottom of the page after the books about knitting.

We felt frustrated and cheated by Amazon. We realized that they did not care about small producers like us, and they only wanted us to pay more money to promote our products. They deliberately hid our products from the search results until we paid up. We think this is unfair and unethical, and we want to warn other small producers who are thinking of selling on Amazon. Do not waste your time and money on a platform that does not support you or your customers.

The worst experience of setting up an account I’ve ever had. Set up and verified in June, applied for the handmade account- not accepted even though I sent photos, videos etc of my process. Spent a few weeks going round and round getting no where. They then advise I can sell as a normal seller, but a few weeks later deactivate my account for no reason. Try to deactivate it, I’ve been asked 5 times for different ID, electric bills etc to prove address. Keep getting bot responses saying they didn’t have enough information to verify and my account remains deactivated. Can’t speak to a human because my account is deactivated. It’s maybe a blessing in disguise, because if they can do this before I’ve even listed anything, they can also do this with money sitting in your account and they can withhold your money from your sales from you.

Genuinely feel like I’ve been scammed - they’ve withdrawn money from my account for a ‘professional account’ even though I signed up as an individual to get myself started, and not even allowed me access to list anything by deactivating me

We choose amazon products because of the delivery, not the cost, several times now they have let us down and ruined plans at cost to ourselves.
Terrible customer care service, nobody will talk to you and only offer to cancel the sale, wait for a refund and compound the problem they have caused

Stole £30 from my account and deactivated it straight after. Can't get ahold of customer service due to my account being deactivated. Automated responses are being sent, left without no means of communication. Was tricked into creating a "free" account.

I am a seller on Amazon. The support for seller is non exsistant, it is not possible to get your issues resolved. I recomment to start selling on your own websites if you do not want grey hair...

Amazon Seller account. I was charged £30 for individual account (supposedly free) and the account was deactivated shortly after creation. Impossible to contact anyone via call, chat or email to query the charge. Default reply is "We have closed this case because Amazon has deactivated your account. Refer to your Account Health Dashboard to learn more about the status of your account."
I can't believe Amazon has turned to scaming individuals!!!

Poor customer service ,tries to access my seller account but it said I need to verify my card details ,I did so through my online banking all , returned to Amazon and comokted varification , next page told me my card was not varified although it still took £2 out of my account, tried calling with no success both departments doesn't deal with seller account issues , and can only contact them via email , was very long about it all ,still have no refund and no seller account and I give up keep the £2 they stole , il be scamming them right back .

On 99% of occasions I've received persistently incorrect advice, conflicting advice, and mostly incomprehensible advice. Staff on most occasions do not want to help, they simply want to get rid of you as fast as possible. I would not recommend selling on amazon due to their terrible support.

absolute joke. all they do is copy and paste something that are not even relevant. as you can see they don't even care to answer any of their sellers concern.

Recently perchased a shoval from amazon market place, that y said thay had tried to deliver it at 6-09 on the evening, but i got the message at 5-30, almost 45 mins before thay said thay attempted delivery, i complaind to amazon who emailed me 25 mins before thay said thay had been, i also hace screenshots confirming all this, Amazon still would not recognise this as a Scam, have have so far refused a refund ,so now i will go through my bank, THAT IS ME AND AMAZON DONE, i wont buy from them again, and i will cancel my accou t with them once the refund is complete,

Amazon Seller support is a joke, no email, no phone to contact them, they always copy and paste email templates to waste sellers' time without addressing the real issue. Amazon is a horrible company now. Just hope Shopify to build a central site to compete with Amazon and let sellers have another option.

Terrible seller support. Whenever you encounter an issue as a seller and you contact seller support, they just keep sending the same template saying insufficient information. It’s so frustrating. I give up!

No one actually puts effort in solving your case. Now, I am about to pay fines for Germany Tax Office, since Amazon does not respond or takes the effort to read my case properly. Very bad, don't start selling here.