Amazon.com, Inc. Bewertungen 

It may look like it is a good selling website but it isn't... Keep away from selling on Amazon unless you have a lot of money to lose... Amazon doesn't care about their sellers...

Absolutely no support at all. After 3 years they have decided to de-activate my account? Why? I have no idea. I have gone round in circles for the past week, I just keep ending up on the same page that tells me they can only deal with my de-activation. I use the box to email then get a response saying they can't help me because my account has been de-activated. And back around that circle we go. Well, I have done with the dolts. They've de-activated my account, now they need to REMOVE my personal info!!! The only people making money on Amazon are those at the top. Its never earned me anything in those 3 years so I will stick to everything else I am in. At least they work!

I tried to update my credit card on seller account message shows it may take up to 24 hours, , nothing happened I asked a questions about it to support team first will be updated soon in 24 hours , asked again up to 48 hours and asked again now may take 3-5 working days , I asked again , what was the issue clearly explain to us
THEY MAKE A FUN WITH US , AND AMAZON TOLERATE IT

I can't believe the stupidity of the people Amazon employs to handle customer support at Seller Central for a company that makes billions. These mindless copy-and-paste replies have got to be a deliberate ploy to frustrate its army of sellers. They're supposed to automatically delete accounts after 90-days if they were never active. But more than a year later, an account that was never live is still suspended, and these gaumless people are continually talking trash. If TrustPilot had a zero rating, these clowns would deserve less.

I wish there was less than 1 star option.
Az an amazon seller I can give a feedback list:
_ When I open a case with seller central customer services, they don’t read my email just reply with a template. When I reopen the case and request with more details, they send the same template which is a shame! They clearly ignore us!
- I can’t trust to send my inventory to amazon anymore because they steal some items and confirm the quantity was less than what I sent to them.
- Amazon was sending my products on its own box to customers which was making damage to the box which I have designed to be used as a gift as well. Amazon didn’t reimburse me for the returned items which was returned due to damaged box. After all communications I didn’t go anywhere with amazon and now I am keeping my whole inventory in my bedrooms and stairs to make sure I am sending them to customers in proper packages.
- Recently amazon is terminating small businesses like me. For listing new items amazon is accepting only GS1 barcodes. GS1 is giving barcodes to companies only not sole traders. I am not able to add any new products ! Amazon is cleverly resigning small businesses.
There are still more things but I may share them in another review.

Last time I ever do business with Amazon as a seller I had to close my account cause we got no help only generic emails

Why is it so difficult to list and sell products on Amazon? I'm really tired of dealing with this.

I watch educational videos for hours, read articles like encyclopedias, but it doesn't work. Then I decide not to. Because it's just a waste of time for me.

I try again months later but the result is always the same.

I just wanted to sell the unbranded products I imported from Turkey with my company in UK by performing all the legal procedures.

I'm not doing anything illegal, I'm not doing anything wrong. But the result is the same. Somehow I am prevented from selling on the amazon market.

If it doesn't want to offer sales support to small businesses, amazon can say so right from the start.

I'm really tired and bored now. You can terminate my subscription.

Absolutely shocking. No wonder Bezos is one of the richest men on the planet as Amazon love to steal your cash and not give anything back.

So where should I start?

It took 3 months and the threat of going to the financial ombudsman for them to confirm my account even though I and my accountant etc had provided the correct information on every time of asking.
The customer care team - I use that term very loosely are either extremely stupid or just do not read the question(s) when raising a case log.

The last straw was when they charged over £200 to my usual £30 per month plus fees charge and couldnt really explain why! I raised a removal order from all the FBA stock I had within Amazon warehouses and they then charge another £300 for delivery. I sent the original stock with their own approved courier services for around £40 and have sold some of the stock since! Their response was each item is charged on weight and size even though they are sent all within the same box in a bulk delivery. I could have hired a van and driven to the warehouses for a lot cheaper than their extorionate prices. Its just PROFITEERING at its finest!

To make matters worse then have lost (maybe even, stolen or destroyed) 120 items of my stock which I have not received - even though I have received 2 emails stating the removal order has been completed/delivered. I have now demanded full compensation to my full RRP prices I sell to my customers - No doubt that will stay in Bezos' and all the other executives pockets!

AVOID COMPLETELY!!

Celler central support is terrible !!!! I am selling a few products on Amazon. I am starting to grow my business. However, everything would have been much easier and my growth would be faster if there was competent support there. It feels like people who are working there don't have an idea what they are talking about. I mean literally, they respond with template replies. They don't read emails. Sometimes responses are irrelevant to what I write/ what the issue is about. Not even talking about actually resolving anything. It feels like they are just sending a reply to get rid of the ticket. It is so frustrating. It's thanks to us sellers Amazon is growing so there should be good support. I recently added a product under Generic brand. My product was selling, everything was fine and suddenly one day the pictures of my product disappeared and there were completely different pictures of a different product. I know what happened. Someone was adding a new product and gave my UPC code and pressed accidently that my product is his product. Amazon is now showing my product with his pictures. I am not able to sell because obviously customers are confused seeing a description of one product but pictures of something completely different. What is annoying is that I cannot delete the pictures myself. I am trying to explain that to Amazon support for over 10 days!!!!! 10 days nobody is helping me and my product is in the warehouse, not selling!!!! When I call they cannot help because they say they have to transfer the issue to the relevant department. Then I get an email from 'the relevant department' which is a template message completely not related to what i said. Terrible. I am genuinely upset

I am a seller on amazon with moderate volume. My issue is with seller support overall. I see others have had issues with brand recognition. I too, experienced a 2.5-month back-and-forth exchange with Amazon Seller support to have my brand recognized. The only product I sell is one I created. The brand is clearly printed on our box. Yet, I had to speak with 20+ associates and supervisors to get my brand approved. Following brand approval, I had my product deactivated due to needing the approval to sell. Mind you, I have been selling this product for months. For some reason, they stated that it was listed as a gift card all of a sudden, and I needed to change it. However, they wouldn't allow me access to the product. Que, a new 6-week endeavor to finally be told to remove the product and recreate a listing. This of course, deleted all of my reviews. Finally, have the product relisted, inventory restocked, and now it is not searchable. It is listed as an adult product (it is, in fact, not). However, the explanation I received was that all adult products are unsearchable. Please tell me if you can or can't search for adult toys, games, lube, etc. So now I am in yet another back and forth with incompetence in this department of Amazon. Seller support is straight trash. Please, amazon, invest resources into supporting sellers. I understand you hold the e-commerce market, but you don't need to have a trash service.

I could have given them nought if it was possible. Since the 25th July I am following up on the activation of my seller account. It is disappointing that I am losing time and money because of this. I could have started trading on 5th July as that was the day I was supposed to receive my activation code. I contacted amazon via email as there is no live person to talk to even in critical moments. I have been going back and forth with emails and contact forms. I have submitted more information they want via email and contact form. Today I received an email that they have closed my case since I have not responded 😳. I want the account to be opened and so I put in all the effort, I am exhausted now. A telephone conversation with amazon would have solved the issue long back. It’s a shame Amazon abuses sellers and potential sellers this way. In one of their emails I was told the account was now activated and I could use it. I was excited to start selling and I went on straight to log in and it wasn’t even working. It hurts when you had set your goal trusting Amazon and they don’t even support you. Even if I would have made no sale the period was long enough to have had my shop noticed. I have received no explanation at all as to what is happening with opening my account. Very disappointed.

I sell on Amazon (not a huge volume but 1500 units a month) and have been having issues with obtaining brand recognition. I applied for brand recognition following the instructions provided, submitted documentation, and was given a window of 48-72 hours for a decision. During this time, my listing was made inactive due to pending approval. Odd, however, 3 amazon seller support representatives assured me this was normal. 1 week goes by, I have not heard an update, I call Amazon to ask why it is taking so long and why I cannot sell my product under generic. They assure me it is being escalated and they will inquire about my listing is inactive. I receive a pre-typed response with a link to standard selling regulations I can sift through. No response. This becomes a routine, wait 3-4 days, contact them, a new seller support associate assures me they're working on it, then nothing. I have spoken to 20+ associates, and numerous leadership personnel, and still, no resulve. I am in week 7 now of waiting for them to find competence in viewing a picture with my product brand name listing (mind you, I have photo proof of this being my brand as it is a product my wife and I created) OR just allowing me to sell my product under generic. Long story short, seller support is a joke and appears to have incompetent or unwilling people to assist sellers. It is frustrating to sit on inventory in the warehouse and be charged for storage or be charged for a removal order because these people can't put minimal effort into their job. I know Amazon has a history of making it difficult to fire people, but could you maybe hire someone helpful in that department? If you are a new seller, I hope you don't have the experience we have. However, be prepared to not receive support from Amazon. In my experience, they don't seem to put much value into sellers.

I found out our products needed to be reapproved for some unknown reason. Never got any communication from Amazon to tell me they needed approval. Amazon central customer service is terrible. They avoid answering any questions. It's as if they are trained to never actually deal with anything specific.

Amazon seller central is designed for one thing only, to make Amazon rich!
I used Amazon to sell products on my start up brand. There were so many fees I was gradually seeing my stock deplete without a receiving a penny back. In total I paid around £750 in monthly subscription fee’s, FBA fee’s, PPC fee’s… I decided to have my remaining stock returned to me and they charged 3 times the amount for returning my items than the cost of shipping to Amazon and then they wouldn’t deactivate my account for 3 months. Never again!!!

HI, ALL
I AM SELLING FOR 3 MONTHS IN AMAZON. I AM RECIVING PAYMENTS FROM UK, BUT THE MONEY FROM GERMANY, SPAIN AND FRANCE NEVER COME TO MY BANK. AMAZON IS TELLING ME TO ASK THE BANK TO TRACK THE MONEY, THE BANK SAID THE MONEY NEVER COME TO THEM SO THEY CANT TRACK IT 🙁
WHAT CAN I DO, I NEVER RECIVED A SINGLE PENNY FROM ANY OTHER COUNTRY AND THEY ALL CLAIM THE MONEY SHOUD BE IN MY ACCOUNT AND NOTHING ELSE 🙁

I LOST ALL MY MONEY FROM ALL THE SALES BECAUSE AMAZON DECIDES TO DEACTIVATE MY ACCOUNT

amazon is full os scammers. I am a seller. first amazon take huge chunk os commission and after all expense you are left with few Pounds, and so much hard work you do, and customers simply apply refund stating they didnt receive products when they have received them, and amazon without even consulting the seller refund the money and seller take the loss. its sad how amazon doesnt even care about its sellers. AMAZON is what is it thanks to its sellers! Really upsetting. sad life these scamers have to stealing people hard earned money

One of the worst decisions in my life. NEVER USE FBA OR THE FULLFILMENT CENTER. I had sent them lots of clothes of my own brand. Half went online, the other half they lost “STRANDED” and they never sold a single item in 6 months because of errors and they charged me £1300 + in storage fees even when you remove your inventory they kept on charging me again and again, because they were charging me for storing the items they lost. A CRIMINAL company, do not ever use them, you’ve been warned, I’m currently in talks with the Ombudsman, and also they sent all my stock back damaged, wet and mouldy, honestly disgusting. And you can’t talk to anyone because they are all from India and there auto response is “no you can’t get a refund, no we don’t care about you products” they avoid everything and shut all your cases because of their lack of English, AVOID THEM!!!! I’m still getting deliveries now and charges even though I requested all my stock back 5 months ago!! I’ve blocked them from my bank and will shortly file a lawsuit against them.

Utterly useless customer service. They don't read your messages and just reply with typical copy-pasta. Had a customer return an item claiming that it didn't work. Amazon marked it as unsellable. Got the item back and tested it only to find that it works perfectly fine. I paid Amazon FBA fees and shipping only to end up back where I started. Basically got digitally robbed by a mega corporation.