Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... Mehr ansehen
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Das sagen Bewerter
The lady on the travel money desk was very polite and efficient. The whole process was very speedy as I had pre-ordered and after checking my id and payment card, the cash was ready prepared. The on... Mehr ansehen
Very straight forward to check rates and book online ,quick processing time. Fortunately there is a collection point very convenient for me to get to. Staff was friendly and able to provide me with m... Mehr ansehen
Sainsburys offered a better exchange rate than the post office. Also, I was able to select my preferred date for collection. The staff offered buy back guarantee and guidance. Just one thing to be min... Mehr ansehen
Unternehmensdetails
Über Sainsbury's Travel money
Vom Unternehmen geschrieben
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Kontaktinformationen
15 Galena Road, W6 0LT, London, Vereinigtes Königreich
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4.6
Hervorragend
8060 Bewertungen
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Das haben sich andere Leute angesehen
Not so easy collection
Easy to order online but on collection the lady at the counter made me very nervous as when counting the money, she said oh I am €50 short in the pile, oh I add one then when counting the rest, said oh that to much , had to get her to check the amount X2, I had pre order the money and was adviced it was read for collection, but obvious not checked correctly
31. August 2026
Antwort von Sainsbury's Travel money
Hi Teresa,
Thank you for your feedback. We're sorry to hear that your collection experience left you feeling concerned. To help ensure accuracy, our colleagues always count the currency out in front of customers so any discrepancies can be identified and corrected there and then, and so customers can be confident they are happy with their order before leaving. We're sorry this process caused uncertainty in your case, and we appreciate you taking the time to share your experience with us.
Thank you
Sainsbury's Travel money Customer team
the money exchange staff was very helpful i know you…
the staff was very helpful i know you guys must value her as a great member to the team
24. August 2026
Antwort von Sainsbury's Travel money
Hi Wayne,
We're delighted to hear that our colleague was very helpful. We truly value all our team members and appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Travel Bureau
The customer service man in the bureau was very friendly and efficient.
31. August 2026
Antwort von Sainsbury's Travel money
Hi Geraldine,
We're delighted to hear that you found our colleague very friendly and efficient. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
The whole experience was simple from order to collection
The money was easy to order for collection on a day of my choosing. The money was ready on collection and the young man counted out the money to confirm I had the right amount. It was in varying denominations which will make life easier on holiday.
24. August 2026
Antwort von Sainsbury's Travel money
Hi Jan,
We're delighted to hear that ordering your travel money was easy and convenient, and that the collection process was smooth. We're especially pleased that the varying denominations will be helpful for your holiday.
Thank you,
Sainsbury's Travel money Customer team
Antwort von Sainsbury's Travel money
Hi,
We're delighted to hear that you found our online service easy to use and that our colleagues were polite and friendly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy money 👌🏻
Easy to order online, emails updated me at each stage. Staff member at pickup was helpful and friendly.
All good 👍🏻
31. August 2026
Antwort von Sainsbury's Travel money
Hi Alan,
We're delighted to hear that ordering online was easy for you and that you received updates at each stage. We're also pleased that our colleague was helpful and friendly.
Thank you,
Sainsbury's Travel money Customer team
Antwort von Sainsbury's Travel money
Hi Quentin,
We're delighted to hear you had such a positive experience with our friendly and efficient team member. Thank you for your kind feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
As usual your representative was very…
As usual your representative was very upbeat and interested in our travel plans. The money had been ordered online and was ready on production of the id
31. August 2026
Antwort von Sainsbury's Travel money
Hi Mark,
We're so pleased to hear that our colleague was upbeat and interested in your travel plans, and that your online order was ready for collection. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Lady was really helpful when we went…
Lady was really helpful when we went for our travel money always use you
24. August 2026
Antwort von Sainsbury's Travel money
Hi Suzanne,
We're delighted to hear that our colleague was very helpful when you collected your travel money. We appreciate your continued loyalty and positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Antwort von Sainsbury's Travel money
Hi,
We're so pleased to hear you experienced excellent service from our colleagues. Thank you for your kind words and positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Antwort von Sainsbury's Travel money
Hi Andrea,
We're delighted to hear you experienced very quick service and found our team helpful. We appreciate your positive feedback and hope to assist you again in the future.
Thank you,
Sainsbury's Travel money Customer team
Excellent service…
This was the first time ever using a travel bureau and the lady that assisted me was very knowledgeable and helpful.
31. August 2026
Antwort von Sainsbury's Travel money
Hi Kerrie,
We're delighted to hear that this was a positive first experience using a travel bureau and that our colleague was very knowledgeable and helpful.
Thank you,
Sainsbury's Travel money Customer team
Antwort von Sainsbury's Travel money
Hi Elizabeth,
We're delighted to hear you found our services to be a great choice with excellent value, and that our team was very friendly. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Advisor was very knowledgeable and it…
Advisor was very knowledgeable and it was extremely easy to exchange my euros
24. August 2026
Antwort von Sainsbury's Travel money
Hi Barbara,
We're delighted to hear that our advisor was knowledgeable and that exchanging your euros was extremely easy. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy online ordering process
Easy online ordering process
Adequate information updates
Efficient in-store collection
31. August 2026
Antwort von Sainsbury's Travel money
Hi Rodney,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
It would have been 5 stars but you…
It would have been 5 stars but you stupid decision to chrage25p for n envelope to hold the currency. These used to be free.
31. August 2026
Antwort von Sainsbury's Travel money
Hi Richard,
Thank you for your feedback. We're pleased you were happy with the service overall, but we understand your frustration about the 25p wallet charge. The charge is part of a nationwide initiative to help reduce our paper usage. It covers the cost of the wallet, with 40% going to Just One Tree, a registered Community Interest Company.
We appreciate your comments and will make sure we communicate this more clearly to customers in future.
Thank you,
Sainsbury's Travel money Customer team
Easy
Easy, clear communication quick and easy service.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sainsbury's Travel money
Hi,
We're delighted to hear that you experienced such easy, clear communication and quick service. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Antwort von Sainsbury's Travel money
Hi James,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
The money was at the chosen store
The money was at the chosen store. The gentleman in Sainsbury’s was totally thorough and professional. All hassle free
31. August 2026
Antwort von Sainsbury's Travel money
Hi Jeffrey,
We're delighted to hear that your money was ready at the chosen store and that our colleague was thorough and professional. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Good rate received
Good rate received, communication re when currency was ready for collection.
24. August 2026
Antwort von Sainsbury's Travel money
Hi Nicola,
We're delighted to hear that you received a good rate and that our communication regarding your currency collection was clear. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
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