Paige was very professional and helpful. The disappointing think this is the 3rd time I've had to contact Ross & Liddell about overhanging trees and no action has been taken. Roof damage could have be... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I e mailed Ross &Liddel about repair issues at our property they manage I have now chatted to them by electronic chat and got the answers I was querying Excellent service Thanks again Robert C... Mehr ansehen
Unternehmen hat geantwortet
Arisha was very helpful and I could relate to her comments, which doesn't always happen. My problem is not with Arisha it is the time R&L it is taking for my very large credit being refunded to... Mehr ansehen
Unternehmen hat geantwortet
After many attempts to get help from Ross and Liddell as I have unsure who is cutting grass in certain areas, today I spoke with Gail who was absolutely fantastic and was finally able to get me the in... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Kontaktinformationen
Vereinigtes Königreich
- ross-liddell.com
4.0
Gut
1043 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very poor groundskeeping
Very poor groundskeeping ! Not fulfilling their remit and nobody from Ross and Liddell has got back to me .
17. September 2026
Bewertung ohne vorherige Einladung
Arisha was very helpful and resolved…
Arisha was very helpful and resolved all my issues quickly
11. September 2026
Bewertung ohne vorherige Einladung
The live chat client support provided…
The live chat client support provided by Angus was very quick and helpful. I’m now waiting for the garden maintenance to be arranged.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for your review. We're pleased to hear Angus was able to assist you quickly and helpfully. We appreciate your feedback
Team R+L
Paige handled my problem quickly and…
Paige handled my problem quickly and efficiently, contacting a contractor and setting up a job.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for your review. We're delighted to hear that Paige was able to resolve your issue quickly and efficiently. We appreciate your feedback and will be sure to pass on your kind comments.
Team R+L
Rhianon was able to help with all my…
Rhianon was able to help with all my queries. Very Helpful
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for taking the time to leave a review.
We're delighted to hear that Rhiannon was able to assist with all of your queries and provide the support you needed. We will be sure to pass on your kind comments to her. Team R+L
Using Livechat
The live chat with Paige, effectively dealt with my enquiry, and she was quick to reply with the requested information.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for your review. We're pleased to hear that Paige was able to assist you promptly and provide the information you needed. We appreciate your feedback.
Team R+L
Helpful customer Service
I reached out to Ross & Liddell about weeds that were needing taken care of in my estate. The chat feature was super easy to use and Angus was really helpful at identifying the problem and explained he will pass it on to the correct department to deal with.
I put 4 stars as I shouldn’t need to chase them to do that job and I need to wait to see if they do clear them.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for your review. We're pleased to hear Angus was able to assist you quickly and explain the next steps clearly. We also appreciate your feedback regarding the garden maintenance and understand your comments. We hope to demonstrate a five-star service as the matter progresses.
Team R+L
Great!
Angus was very kind and helpful, and offered to follow up with me for a more complicated issue :) fully recommend!
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for your review. We're delighted to hear Angus was able to assist and provide such a positive experience. We'll be sure to pass on your kind comments.
Team R+L
Prompt initial response
Very prompt initial response and set of actions laid out to try and resolve the issue.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for your review. We're pleased to hear you received a prompt response and a clear plan of action to help resolve the issue. We appreciate your feedback.
Team R+L
Great interaction with Angus today
Great interaction with Angus today - prompt responses.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for taking the time to leave a review. We're delighted to hear that Angus provided prompt responses and a positive experience. We will be sure to pass on your kind feedback to him.
Team R+L
Good customer service
The agent was very pleasant.She explained the content of the letter to me and was very patient and reassuring.
Her customer service was excellent.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for taking the time to leave a review. We're pleased to hear that our team was able to explain the information clearly and provide the reassurance and support you needed. We appreciate your kind comments and will be sure to share your feedback with the team.
Team R+L
Great in-person visit
I went to R&L's office today to sort a couple of administrative matters. Julie was so helpful and made everything super easy. I wasn't sure what to do, and being able to sort things out in person was very reassuring. Thanks very much :-)
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for taking the time to leave a review. We're delighted to hear that Julie was able to help and make the process straightforward for you. It's great to know that being able to discuss matters in person provided reassurance and helped resolve your queries.
Team R+L
Quick and Smooth resolution
I had an issue regarding a payment, and Rhiannon was able to resolve it within minutes through the live chat. The whole process was quick, smooth and hassle-free. Thank you again, Rhiannon, for your help!
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for taking the time to leave a review. We're delighted to hear that Rhiannon was able to resolve the issue quickly and provide a smooth, hassle-free experience through our live chat service. We'll be sure to pass on your kind feedback to her.
Team R+L
I contacted them today hopefully…
I contacted them today hopefully problem will be resolved as they are looking into it asap
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for your review. We're pleased to hear that your concerns were acknowledged promptly and that the matter is now being looked into. We appreciate your patience while our team investigates and works towards a resolution.
Team R+L
Helpful Live Chat
Rhiannon was very helpful on live chat, and helped with my query quickly in a friendly manner!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for taking the time to leave a review. We're delighted to hear that Rhiannon was able to assist you quickly and in such a friendly manner. We appreciate your feedback and will be sure to pass on your kind comments.
Team R+L
Paige dealt with my escalation promptly…
Paige dealt with my escalation promptly and understood my concerns regarding a roof hatch with needs repaired and potential danger it could cause in high winds or heavy rain as it blows open in high winds.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for taking the time to leave a review. We're pleased to hear that Paige dealt with your concerns promptly and took the time to understand the importance of the repair and the potential risks involved. We appreciate your feedback and will pass your kind comments on to Paige.
Team R+L
I recently had a leak in my property…
I recently had a leak in my property and needed to report it through the webchat. The process was straightforward, and the response was quick and efficient. Paige was especially helpful throughout, providing excellent customer service and making sure my repair was logged promptly. Thank you, Paige, for your professionalism and support.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for taking the time to leave a review. We're pleased to hear that you found our webchat service straightforward to use and that Paige was able to assist you promptly. We'll be sure to pass on your kind feedback and appreciation for her professionalism and support.
Team R+L
The worst company I have ever had the…
The worst company I have ever had the privilege of dealing with.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for your feedback. We're sorry to hear that you feel this way. Unfortunately, we have been unable to identify your account from the information provided in your review. We have sent you an invitation through Trustpilot to provide further details so that we can investigate any outstanding matters and assist you directly.
Team R+L
Rhiannon was very helpful
Rhiannon was very helpful, my issue was promptly treated, my problem solved in no time. Rhiannon was cordial and nice to chat with, she was efficient.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for your kind review. We're delighted to hear that Rhiannon was able to resolve your issue quickly and that you found her helpful, efficient and friendly throughout the process. We'll be sure to pass on your feedback to her.
Team R+L
Spoke to Angus on web chat and he was…
Spoke to Angus on web chat and he was very helpful. Saved waiting to get through on a phone call.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ross + Liddell
Thank you for your review. We're pleased to hear that Angus was able to assist you quickly via Live Chat and provide the support you needed without the wait. We'll be sure to pass your kind feedback on to him.
Team R+L
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.