After initially purchasing 2 other pool tables (NOT from Riley) that were both delivered damaged we came across Riley. The difference was huge, 2 man delivery service in clearly well designed and thou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I had a query about a cue l purchased, the response was quick and to the point. Delivery was also quick with no issues. Nicely wrapped and a great quality purchase. Would recommend and l'm sure l will... Mehr ansehen
Unternehmen hat geantwortet
The cue turned up on time it was in a box no protection in a clear plastic wrapper and when got cue out the top part where the tip is is all bent
on time Very easy to order and track ,especially from UK to Vancouver Canada, delivery was on time and packaged well. Cue and case is what I expected for the price and is in great condition . A l... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Riley are the World's best known brand in Snooker. Our range includes snooker cues, pool cues and all Games Tables such as Snooker, Pool and Football Tables.
Kontaktinformationen
Unit 12B Severn Bridge Ind Estate Symondscliffe Way, Caldicot Monmouthshire, NP26 5PW, Caldicot, Vereinigtes Königreich
- +44 (0) 117 304 27 52
- info@bce-riley.com
- rileyleisure.com
4.2
Gut
547 Bewertungen
Bittet Kunden um Bewertungen
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Delivery cancelled by Furdeco on the…
Delivery cancelled by Furdeco on the expected delivery date. Order placed and confirmed on the 26th April 2026. It is now 7th May 2026 and I have no way of knowing when or even if my order will be delivered.
Cannot recommend.
Despite the reply my delivery for 14th May has once again been cancelled with zero notice. It is clear I am being trolled. I have requested a full refund and will endeavour to arrange purchase via a different company.
26. April 2026
Antwort von Riley Leisure
UPDATE - Thank you for your review. Please note we have since been in touch with the customer and the courier service and helped to resolve the situation. The order will be with the customer shortly.
Antwort von Riley Leisure
Dear Mr Phillips,
Thank you of your 5-star Rileyleisure.com review. We hope you enjoy your Riley BCE cue sports products.
Keep potting!
Regards
The Riley Leisure Team
Delivered in time good cue was only a…
Delivered in time good cue was only a cheap one as I’m a beginner but played a few times with it and the colours are coming off in some parts as I’m just learning I’m not bothered it’s still a good cue and the people who have tried my cue are saying it’s good so no problems just hope the more expensive cues don’t start chipping away when used
2. April 2026
Antwort von Riley Leisure
Dear Dean,
Thank you of your Rileyleisure.com review. We hope you continue to enjoy your Riley BCE cue sports products.
Should you have any issues with the product we would urge you to get in touch with our team via Live Chat or the contact us page on the website.
Keep potting!
Regards
The Riley Leisure Team
An excellent service
An excellent service. I got my purchase the next day from ordering them. Many thanks
24. April 2026
Antwort von Riley Leisure
Dear Mark,
Thank you of your 5-star Rileyleisure.com review. We hope you enjoy your Riley BCE cue sports products.
So pleased we could provide such a fast turnaround for you.
Keep potting!
Regards
The Riley Leisure Team
brilliant service table is immaculate…
brilliant service table is immaculate for the price point
25. April 2026
Antwort von Riley Leisure
Dear Cairan,
Thank you of your 5-star Rileyleisure.com review. We hope you enjoy your Riley BCE pool table, with friends and family.
Keep potting!
Regards
The Riley Leisure Team
I ordered a cue a few weeks ago and…
I ordered a cue a few weeks ago and then a case just this past week. I just dont understand how both of them reached me in the U.S. in 5 or 6 days. That was amazing. When I order things from overseas the fastest ive received items from other companies is two weeks minimum and usually a month at least. So this was just amazing. I dont know how its possible but I really appreciate it. My Riley cue is wonderful. It feels so good. The difference between this cue and the cheap snooker cue I had is just no comparison. Thank you very much. I was only able to fit a ten foot snooker table in my place but it is better than not having one at all and it is 1,000 times better than having an American pool table. I searched for 6 years. Since 2020 for a snooker table and finally found a really nice one for being only a ten footer. I will never touch a pool cue again. 8 and 9 ball are just so boring. I wish we could bring more awareness about snooker to Americans. They have no clue. But anyway, thank you again.
9. April 2026
Antwort von Riley Leisure
Dear George,
Tat you so much for your glowing review. We take great pride in delivering Riley BCE cue sports products allover the world. It's great to hear you received such swift service.
Your enthusiasm for Snooker is not lost on us, thank you for your support.
Keep potting!
Best Regards
The Riley Leisure Team
Fantastic and easy service
Fantastic and easy service. Really happy with the cue and also the service received
31. Oktober 2025
Antwort von Riley Leisure
Dear Mr Harwood,
Thank you for your 5-Start rileyleisure.com review.
We hope you continue to enjoy your new BCE Riley Snooker/Pool cue.
Keep potting!
Best Regards
The Riley Leisure Team
Unexpected costs
The cue looks decent and of good quality.
However, on the website it Stated That all taxes were included. But we still had to Pay taxes (about 1/3 of the originaliteit price) on arrival. This made it a rather expensive purchase.
7. April 2026
Antwort von Riley Leisure
Dear David
Thank you for your review and we apologise for the inconvenience regarding import VAT.
We are a UK registered company, despatching goods internationally from our UK warehouse. Unfortunately, UK is now treated as a 'third country' for the purposes of trade with EU and while there is a free trade agreement (so far as duties are concerned), UK falls outside of this for the purposes of VAT.
Each country applies their own import VAT and customs fees and it is not something of which we have any control or say. It is an unfortunate consequence of Brexit, that shoppers outside of UK buying UK goods online will be subject to local import charges.
I hope this helps to clarify the situation and that you continue to enjoy your new cue.
Best Regards
The Riley Leisure Team
Best quality for the price tag !
Want the best forget the rest ! I had originally ordered elsewhere cheaper and 2 tables in before even being built I decided to look here.
I’m glad I did the difference in the packaging of the product to start was better full protection of the table and corners in the box. Great delivery service with care and the price I paid in the sale was a bit more but you get what you pay for .
Great product, Great delivery , Great price.
9. April 2026
Antwort von Riley Leisure
Dear Chas,
Thank you so much for your 5 star Rileyleisure review.
We take great pride in our tables and service, from order to delivery. Large item delivery is specialist and our design and logistics teams work very hard to ensure a smooth service.
It's great to hear that your table has ticked all the boxes for you.
We hope you continue to enjoy your Riley BCE Pool Table.
Best Regards
The Riley Leisure Team
Apparently the cue was “delivered” to…
Apparently the cue was “delivered” to my address 5 days ago, yet I have not received it. I tried contacting CSM, their courier but to no such luck. Riley eventually replied to my email to ask me to wait 3 days whilst they chased it up, only to tell me to check my local store - which I had - and still no joy, and still no cue. Not really sure what to do about it all now.
10. April 2026
Antwort von Riley Leisure
Dear Kia,
Sorry to hear of your courier issue. I believe our team are in communication with you to help resolve.
We have not received a response to our last communication, if you could help to respond we will ensure that we action accordingly.
Best Regards
The Riley Leisure Team
Antwort von Riley Leisure
Dear Adam,
Thank you for your 5 star Rileyleisure.com review.
It's great to hear we have provided a reliable service.
We hope you enjoy your new Riley BCE pool table.
Best Regards
The Riley Leisure Team
Amazing service
Amazing service, will definitely be using this company again 5***** rating. Fast and efficient
2. April 2026
Antwort von Riley Leisure
Dear Matthew,
We really appreciate your 5-star review.
So pleased to hear we have provided an efficient and trustworthy service to you.
Best Regards
The Riley Leisure Team
Excellent...love it
1. Februar 2026
Antwort von Riley Leisure
Dear Nigel,
Thank you for the 5star Rileyleisure.com review.
So please to hear that you love your Riley BCE cue sports purchase.
keep potting!
Best Regards
The Riley Leisure Team
Antwort von Riley Leisure
Dear Robert,
Thank you for your review.
We believe your order was delivered to your unit yesterday (09/04/26). Should you be unable to locate with your team, please be sure to contact us via our live chat or contact us page and we will be happy to assist.
Best Regards
The Riley Leisure Team.
Actually i bought the cue,firstly the…
Actually i bought the cue,firstly the price is too much as the cue will be best so when i play with a cue its just like a cue for beginners, i am really disappointed, i will be thankful to you if you replace this cue with any better one model or even return.
1. April 2026
Antwort von Riley Leisure
Dear Rana,
Thank you for your feedback. As explained in our email conversation, unwanted items must be returned in an unused condition.
The cue you purchased is one of the bestsellers in the range, and we’re sorry it did not meet your expectations on this occasion.
Best Regards
The Riley Leisure Team
The table is very good quality and was…
The table is very good quality and was easy to assemble.
28. März 2026
Antwort von Riley Leisure
Dear Heera,
Thank you for your 5-star Rileyleisure.com review.
We hope you have hours of enjoyment from your Riley BCE pool table.
Keep potting!!
Best Regards
The Riley Leisure Team
Antwort von Riley Leisure
Hi Paul,
Thank you for your 5-Star rileyleisure.com review.
We hope to be of service for all your Riley BCE snooker and pool equipment in the future.
Best Regards
The Riley Leisure Team
Very quick delivery and service
Very quick delivery, really good delivery updates and very pleased with the cue I purchased will definitely be ordering more from this site
25. März 2026
Antwort von Riley Leisure
Dear Reece,
Thank you for your glowing 5-star review for Rileyleisure.com.
So pleased to hear we have provided a good service and cue sports products to you.
We look forward to hearing from you in the future.
Regards
The Riley Leisure Team
Antwort von Riley Leisure
Dear John,
Thank you for your Riley Leisure review.
Great to hear that we provide a smooth and clear service to you.
Regards
The Riley Leisure Team.
1st Class
The shipping and Tarrif was included, which made things easier to order, Packaging was spot on, Riley is a 1st class standard company for a reason, they are simply the best.
26. März 2026
Antwort von Riley Leisure
Dear Jason,
Wow! Thank you for your 5-star rileyleisure.com review.
We strive to deliver our snooker and pool cue sports products Worldwide and your review means a great deal to us.
Thank you.
Regards
The Riley Leisure Team
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