YEGO Bewertungen 

Je suis client régulier. Quasiment tous les jours. L’autre jour j’ai récupéré un scooter non fonctionnel et qui était dangereux sur la route. Pour ne pas être un danger pour les autres usagers j’ai roulé au total 5 min sur la voie de bus jusqu’a ce que je trouve un endroit sécurisé. Amende + YEGO qui de désolidarise. Plus jamais

The concept is great but
1. Their parking policy is horrendous. Seriously. They hide behind supposedly strict municipal rules and issue warnings even you are just 1m away from a correct spot without any tolerance give. How full parkings can be. For example there is a scooter parking right in front of my place used by ALL scooter owning residents. But because its not marked as an official parking with a sign, the yego aystem goes beseurk
Also
2. Scooters are not always properly supplied helmet wise. I end up with helmets too small for me on a regular basis (twice this week)
3. Scooters occasionally just stop… while you are waiting at a traffic light… and you end up having to finish by foot…

Prélèvement abusif sous couvert de mauvaise qualité de photo.

Prélèvements bancaires abusifs de la part de la société Yego qui loue des scooters sur Paris et qui est basée en Espagne. Mon fils a loué un scooter le 18 juin. En fin de location il a laissé le scooter dans la zone indiquée. Il a envoyé la photo du scooter en place via l’application et a eu l’autorisation de le laisser. Il n’est pas possible de laisser le scooter hors zone, sinon le temps continue à être décompté. Cependant, quelqu'un peut déplacer le scooter suite au départ du client, mais ce n'est pas client d'en être responsable.
Un mois plus tard, sans avertissement, mail ou courrier Yego a débité sur sa carte bancaire 114 euros de frais de fourrière. Mon fils a fait une réclamation pour avoir des explications et contester ce prélèvement. Yego lui a alors débité 15 euros pour frais de gestion de la réclamation.
Existe-t-il une association constituée pour ce genre de problèmes ?

It happened twice to me that the ride wasn't ended properly in their app and I was overcharged for the trip. I clicked to end the trip and had already sent the full photo of the bike parked in a correct parking place. Then after 10 minute I got my phone and when I unlocked it I saw the clock on the app still running as if I had not even tried to end my trip. It overcharged my credit card right after that. The worst is that I got in touch with their customer service and was dismissed as if it was my fault. I'm very disappointed with their service and won't be using it anymore. I don't recognize this company.

Service client lamentable !!!!
Un scooter a cassé la porte de mon restaurant j’ai contacté le service client avec toutes les informations nécessaires mais zéro réponse !!!!

I used Yego for several years whenever I was based in Barcelona for work and never had any issues with their service.

That all changed a few months ago when they started charging random amounts to my account despite me not using the service. First it was €15, then €28, then €10. I wasn’t even in the country. The final straw was an unexplained charge of €127.

I’ve spent weeks trying to contact someone to resolve the issue, but I’ve received no response and still haven’t had my money refunded.

Based on my experience, avoid Yego at all costs!

Lamentablemente, mi experiencia con el servicio de atención al cliente de Yego fue muy decepcionante. Pasé prácticamente todo un día (de vacaciones) intentando resolver un problema con el registro de mi amiga y, tras horas intercambiando mensajes, la respuesta final de Marc, Lucile y Marco fue inflexible y poco orientada a encontrar una solución.

Durante todo ese tiempo estuvimos enviando y reenviando la documentación que nos solicitaban, incluyendo fotografías de documentos de identidad y selfies para verificar la cuenta. Además, también hablé con Typhanie, pero, a pesar de toda la información proporcionada y del tiempo invertido, no consiguieron resolver el problema.

Todo esto ocurrió mientras yo estaba de vacaciones, por lo que el tiempo que dediqué a gestionar esta incidencia era especialmente valioso. En mi experiencia, el servicio de atención al cliente fue lento, poco resolutivo y nada eficiente. Por ello, no lo recomendaría a quienes busquen un soporte ágil y eficaz en París.

On ne peut malheureusement pas attribuer 0 étoile.

Avec Yego, on vous laisse réserver un scooter sans problème; ceux-ci sont censés atteindre la vitesse max de 50 km/h. Je suis tombé certainement sur un scooter qui ne supporte pas la chaleur; à peine 50m parcouru à 19km/h puis il s’est arrêté. Cette mésaventure m’a fait raté mon train.

En demandant assistance à leur algorithme ou IA, pas de dédommagement. On vous demande simplement de garer le scooter et d’en prendre un autre. Je demande 30€ de remboursement et c’est niet.

Plus jamais,
YL

Extremely disappointing experience.

I was charged €127 for an alleged parking violation and towing fee, yet the company failed to provide clear evidence of the towing operation. I requested the photos that should have been taken before and after the motorcycle was loaded onto the tow truck, but they did not provide them.

What makes this even more frustrating is that there were several other motorcycles already parked in the exact same location when I parked there. Naturally, I assumed the area was permitted for motorcycle parking. The app also accepted my parking photo and allowed me to end the rental without any warning.

The company was quick to take money from my account but much less willing to provide transparent evidence and explanations. As a tourist, this left me feeling treated unfairly and without proper customer support.

I would strongly advise future customers to be extremely careful, document everything, and thoroughly review any charges made after their rental ends.

Like most other reviews, I've sadly experienced insane fines and admin charges after taking one ride. An €11 journey has so far cost me €135 in fines from Yego alone. An additional €15 charge has been added, and no one can explain why. I have luckily managed to get this one refunded on a credit card chargeback (worth doing if you find yourself in a similar situation)

Currently contesting the original parking charge, but won't be considering using Yego again in the future

Best of luck if you do

Sur Nice il y a toujours un problème de charlotte, j'ai fait 3 trajets dans la semaine et à chaque fois, pas de charlotte dans le top case....

This company issues completely fictitious fines after you use their service. I was fortunately able to cancel the card linked to the account before any real damage was done.
Do not be tempted to use them. The “fines” are fake and designed purely to extort more money from you.
Lesson learned the hard way. It’s shocking that a company running such obvious scams is still allowed to operate.

La moto no funcionaba bien pues no superaba los 20Km por hora, con el peligro que eso supone. Como cobran por minutos, así te cobran más dinero.
Y cuando he intentado hablar con el servicio de atención al cliente, me han dicho que era mi responsabilidad haber parado la moto y que no me daban ninguna otra solución, cobrándome 9€ por un trayecto que normalmente son 4€.
Fatal experiencia, no volveré a usarla.

En Cam. de la Térmica, 90, Carretera de Cádiz, 29004 Málaga, por la parte de Av Imperio Argentina ya empiezan a dejar motos en la acera los universitarios de la UAX. ¿Podéis controlar esto por favor? ya está denunciado al ayuntamiento. Matrícula C4 216 BWK.

Mi experiencia con YEGO motosharing ha sido profundamente decepcionante y plantea serias dudas sobre la transparencia del servicio y el respeto a los derechos del consumidor.
Cargo de 127€ sin prueba alguna
YEGO me aplicó un cargo de 127 € por un supuesto remolque vinculado a una infracción de estacionamiento. Pese a múltiples solicitudes formales, YEGO nunca aportó documentación verificable: ni fecha exacta, ni ubicación geolocalizada, ni evidencia fotográfica, ni factura del depósito municipal, ni justificante de la autoridad competente. La única respuesta del servicio de atención al cliente de YEGO fue que “el caso sería escalado”, sin que nunca hubiera seguimiento. Esto contraviene el deber de transparencia exigido por la Ley General para la Defensa de los Consumidores y Usuarios (RDL 1/2007) y la Directiva 2011/83/UE.
Bloqueo unilateral de la cuenta YEGO
Mi cuenta YEGO fue desactivada sin previo aviso, sin motivación y sin vía de recurso, lo que me impide acceder a mis facturas, historial de viajes y cualquier información necesaria para impugnar el cargo. Esto vulnera de forma directa el derecho de acceso del art. 15 RGPD, sobre el cual ya se iniciará una denuncia ante la AEPD (Agencia Española de Protección de Datos).
Pérdida de crédito YEGO ya pagado!
Adicionalmente perdí entre 400 y 500 minutos de crédito YEGO previamente abonados, sin reembolso ni compensación, lo que en mi opinión constituye un posible enriquecimiento injusto.
Conclusión sobre YEGO
No recomiendo YEGO bajo ningún concepto. La combinación de cargos sin trazabilidad, bloqueo del acceso a la propia información del usuario y ausencia total de procedimiento contradictorio configura, a mi juicio, un patrón de falta estructural de protección al consumidor.
Recomiendo a cualquier usuario de YEGO conservar capturas de cada viaje, facturas y comunicaciones. Para casos similares: hoja de reclamaciones oficial + denuncia ante la AEPD + reclamación en Consumo son las vías efectivas.

Total scam , fined me incorrectly 127€ then disabled my account with 50€ credit I had paid for . AVOID AT ALL COSTs.

Utilizzavo Yego quasi tutti i giorni. A distanza di un mese dal mio tragitto, mi arriva un prelievo sulla carta di 114€ dalla parte di Yego, mi accusano di aver parcheggiato uno scooter (che ho parcheggiato prima della fine del mio tragitto in quanto con un pezzo della carrozzeria che penzolava, di cui non mi ero accorto immediatamente) in una zona non adatta. Nessuna possibilità di spiegare la situazione, richiedere un rimborso, servizio clienti inesistente e che non risponde alle mail. Addio, non userò mai più Yego

Charged €127 for a scooter tow 48 hours after my 7-minute ride. I parked at the exact designated spot where I found it — with video proof. YEGO's own infraction photo shows the scooter facing the opposite direction from my end-of-ride photo, proving someone moved it after me. When I pointed this out and filed a bank dispute, they suspended my account to cut off my access to the support chat evidence. Three agents over 48 hours couldn't even explain the charge. Their Trustpilot is full of identical €127 stories. Filed with OMIC Barcelona and GDPR data request. Avoid if you value your money and sanity.

I’ve used their services frequently and spent a significant amount of money over time, which is why this experience is especially disappointing.

I recently noticed several unexpected charges on my account, including nearly €200 for a fine I did not commit. Trying to resolve the issue has been extremely frustrating, there is little to no effective customer support, and getting a clear explanation has been nearly impossible.

After looking into it further, I found that many other users seem to be facing similar problems. This raises serious concerns about transparency and reliability.

I would strongly advise others to double-check their payments and be cautious when using this service.

1/5