Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way. Also suggested ways to sort out some problems eve... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Contacted by Aaron today to inform me my warranty had expired and offered renewal. Process was straight forward and emails confirming contract etc followed as promised. Thanks
Unternehmen hat geantwortet
I received a call from R/A earlier today. The Dude was so Polite and explained everything to me. Regarding cover on my wash machine at just under £10 Monthly. Sounded Great. Then he also explained I c... Mehr ansehen
Unternehmen hat geantwortet
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Kontaktinformationen
Chandos House, 26 North Street, BN1 1EB, Brighton, Vereinigtes Königreich
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4.8
Hervorragend
2096 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Didn't need any help this time but the…
Didn't need any help this time but the staff that rang me were very pleasant and helpfull on the phone
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Margaret,
Thank you for your 5-star review!
We're really pleased to hear that even though you didn’t need assistance this time, you still had a positive experience with our team. It’s great to know our staff came across as pleasant and helpful on the phone.
Best Regards,
Customer Support
Repair & Assure Limited
Very helpful and affordable
Very helpful and affordable. Staff very polite and friendly.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Mrs Lesley Gardner,
Thank you for your 5-star review!
We're really pleased to hear that you found our service helpful and affordable, and that our team came across as polite and friendly. We always aim to provide great value alongside excellent customer service, so it’s wonderful to know we delivered on that for you.
Best Regards,
Customer Support
Repair & Assure Limited
Antwort von Repair & Assure
Dear Michelle Archer,
Thank you for your 5-star review!
We're really pleased to hear that you found our service both polite and efficient. Our team always aims to provide a smooth and professional experience, so it’s great to know we met your expectations.
Best Regards,
Customer Support
Repair & Assure Limited
Amazing
Had a wonderful telephone call from a lovely and polite gentleman and lady, they explain everything clear enough to understand.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Miss McPherson,
Thank you for your 5-star review!
We're delighted to hear that you had such a positive experience speaking with our team, and that everything was explained clearly. Providing friendly and easy-to-understand support is very important to us, so it’s great to know this came across.
Best Regards,
Customer Support
Repair & Assure Limited
Found the staff helpful and friendly
Found the staff helpful and friendly. The only problem being their pronunciation of the names in my Welsh address. (No more though than any other non-Welsh person!). If their helplines are as efficient, then I shall be well pleased.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Michael Perrett,
Thank you for your 5-star review!
We're really pleased to hear that you found our team helpful and friendly. It’s great to hear you’re happy so far, and we hope our helpline continues to meet your expectations. If there’s anything you need, we’re always here to help.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
I contacted Repair &assure customer service I had a polite welcome and was in a very efficient manner I renewed my policy as it was due and they extended my payment date to accommodate my financial situation very pleased with the service and I will recommend them to my family and friends
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Angel,
Thank you for your 5-star review!
We're delighted to hear that you received a polite and efficient service from our customer team, and that they were able to support you with your renewal in a way that suited your circumstances.
It’s especially great to know you’d recommend us to your family and friends — that really means a lot.
Best Regards,
Customer Support
Repair & Assure Limited
My contact was efficient but friendly
My contact was efficient but friendly - the reps must make and take so many calls each day and as professional as they are, it must sometimes be hard to put the liveliness and warmth into every chat but in my experience they do so admirably.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Kevin Crump,
Thank you for your 5-star review!
We're really pleased to hear that your experience was both efficient and friendly. Our team works hard to provide a professional service while still keeping that personal touch, so it’s wonderful to know that came across in your interaction.
Best Regards,
Customer Support
Repair & Assure Limited
Prompt and great service
Engineer arrived at time he said he would be. Diagnosed problem very quickly ordered the replacement parts which arrived the following day. I contacted him to let him know the parts were here and a little while later he arrived fitted the parts and tested the machine and all been well since.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Mr D Dare,
Thank you for your 5-star review!
We're really pleased to hear that the engineer arrived promptly, quickly diagnosed the issue, and was able to get everything resolved efficiently once the parts arrived. It's great to know your machine has been working well since the repair.
Best Regards,
Customer Support
Repair & Assure Limited
Efficient and helpful renewal service
Efficient and helpful renewal service. I especially appreciated the verification call as a reassurance against potential scams. Thank you.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Mary Higgins,
Thank you for your 5-star review!
We’re pleased to hear you found our renewal service efficient and helpful, and that the verification call provided extra reassurance. We appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Friendly helpful staff
Friendly helpful staff, and when something did go belly up they were quick to send someone out to assess and in this case replace. Well done.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear David Moore,
Thank you for your 5-star review!
We’re glad to hear our team was friendly and helpful, and that we were able to respond quickly and resolve the issue for you. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
I've been with repair and assure for 6…
I've been with repair and assure for 6 years now and they've been great. When my washing machine broke, they didn't repair, but replaced it with a new one
Staff are very accommodating, polite and will always try to help you as best they can
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear helen smith,
Thank you for your 5-star review!
We’re delighted to hear that you’ve had such a positive experience with us, especially when it came to resolving your washing machine issue. Providing a hassle-free solution, whether through repair or replacement, is exactly what we aim for.
Best Regards,
Customer Support
Repair & Assure Limited
Renewal of fridge freezer.I did it…
Renewal of fridge freezer.I did it because I throught it was the same price as washer,but no I'm going to cancel it as it is 87.00 per mth no way did they tell you that
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Karen Marshall,
Thank you for your feedback. We are sorry for any confusion regarding cost.
We’d like the opportunity to resolve this for you, so please contact our customer service team and we’ll be happy to look into it and find a suitable resolution.
Best Regards,
Customer Support
Repair & Assure Limited
Good service
Engineer was pleasant and efficient. Sorted out problem immediately and got us up and running again.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Pauline,
Thank you for your 5-star review!
We’re pleased to hear that our engineer was pleasant and efficient, and that the issue was resolved quickly to get you back up and running.
Best Regards,
Customer Support
Repair & Assure Limited
R&A insurance renewal
I had a phone from R&A telling me about the renewal of the insurance which we hold with them. The person I spoke to was very kind and helpful and we organised the renewal of the insurance cover. Very helpful and polite.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Katharine Bates,
Thank you for your 5-star review!
We’re really pleased to hear that our team reached out to assist with your renewal and that you found the service helpful, polite, and easy to arrange. Making the renewal process smooth and straightforward is something we always aim for.
Best Regards,
Customer Support
Repair & Assure Limited
Antwort von Repair & Assure
Dear Mr richard stock,
Thank you for your 5-star review!
We’re so pleased to hear you received excellent service. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Best Regards,
Customer Support
Repair & Assure Limited
Easy to get InTouch and make easy a call…
Easy to get InTouch and make a call very good staff explained everything in detail and the best thing was my policy stayed the same at last year prize so Very happy with that I would recommend them to my family and friends thank you
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Ms Susan musgrove,
Thank you for your review!
We’re delighted to hear that you found it easy to get in touch and that our team was able to explain everything clearly. It’s great to know you’re happy with your policy and that we could keep your price the same as last year—that’s always a win!
We really appreciate your recommendation to family and friends, it means a lot to us.
Best Regards,
Customer Support
Repair & Assure Limited
The overall service was excellent
The overall service was excellent
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Michael Joseph McCabe,
Thank you for your 5-star review!
We’re delighted to hear that you found the overall service excellent. Providing a great experience is always our goal, and we truly appreciate you taking the time to share your thoughts.
Best Regards,
Customer Support
Repair & Assure Limited
New customer
I have just signed up for this service today. Melvin was extremely pleasant and informative about the service offered.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Carol B,
Thank you for your 5-star review!
We’re so pleased to hear that your sign-up experience went smoothly and that Melvin made such a positive impression. We’ll be sure to pass on your kind words to him. If you have any questions as you get started, we’re always here to help.
Best Regards,
Customer Support
Repair & Assure Limited
Friendly staff
Friendly staff, everything very well explained
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Dave Taylor,
Thank you for your 5-star review!
We’re really glad to hear that you found our team friendly and the explanations clear and helpful. Making sure everything is well understood is something we truly value, so it’s great to know that came across.
Best Regards,
Customer Support
Repair & Assure Limited
Good customer service
Good customer service from Jamie. Very competitive prices. Very quick and easy to set up.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Jenny,
Thank you for your review!
We're delighted to hear you found the service quick, easy, and competitively priced. Jamie will be especially pleased to know their customer service made a positive impression.
Best Regards,
Customer Support
Repair & Assure Limited
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.