Great assistance from the moment I called the Customer Service line. Received a visit from Dan on the Tuesday and he identified the problem straight away from the video I took of the issue with my Sa... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have had the protection and assurance for a number of years. My contact today was to renewal for both of my appliances. This process was clear and concise with prompt return calls to achieve the cov... Mehr ansehen
Unternehmen hat geantwortet
Engineer arrived at time he said he would be. Diagnosed problem very quickly ordered the replacement parts which arrived the following day. I contacted him to let him know the parts were here and a li... Mehr ansehen
Unternehmen hat geantwortet
We had a fault with our fridge freezer and made a call to Repair and Assure , they booked a call from Keegan their engineer who diagnosed the fault and contacted the office to order the parts , they... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Kontaktinformationen
Chandos House, 26 North Street, BN1 1EB, Brighton, Vereinigtes Königreich
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4.8
Hervorragend
2039 Bewertungen
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great Customer Experience
Great assistance from the moment I called the Customer Service line. Received a visit from Dan on the Tuesday and he identified the problem straight away from the video I took of the issue with my Samsung Washing machine. He ordered the part and gave me his mobile number. I contacted him today 29/05 and the part was in and he said he would be round between 1500-1600 to fit it. He turns up and fits the re-circuation pump with no issues. He was very professional and friendly. He left no mess at all and just an all round great, friendly chap! Well done Dan!
29. Mai 2026
Bewertung ohne vorherige Einladung
Friendly staff
Friendly staff, easy to talk to, a little expensive but it gives complete cover
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Amanda Norsworthy
Thank you for your review!
We’re delighted to hear you found our team friendly and easy to talk to. We always aim to provide helpful advice and make the process as straightforward as possible. We appreciate your comments regarding the price, and we’re pleased you feel the level of cover provides real peace of mind and value.
Best Regards,
Customer Support
Repair & Assure Limited
No pressure great product and prices
No pressure. The sales team are there to support you through and will take the time to explain everything. It was cheaper this year than last year.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Tim Lowman
Thank you for your 5-star review!
We’re so pleased to hear that you felt supported by the team and never under any pressure. We always aim to take the time to explain everything clearly and help our customers feel confident in their decisions. It’s also great to know we could help you secure a better price this year.
Best Regards,
Customer Support
Repair & Assure Limited
They phoned to tell me cover was going…
They phoned to tell me cover was going down in price. I was unsure at first about the call, the man who spoke to was helpful and understanding. And I got the 2nd call to back up everything he said. I'm very happy 😁
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Fiona Mccuaig
Thank you for your 5-star review!
e completely understand your initial hesitation, so we’re delighted to hear that our team member was helpful, understanding, and able to reassure you throughout the process. We’re also pleased that the follow-up call gave you extra confidence and clarity.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent staff lovely and polite and…
Excellent staff lovely and polite and also another call back to double check you policy x
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Customer
Thank you for your 5-star review!
We’re so pleased to hear that our team were polite, helpful, and took the extra step to call back and double-check your policy details. Providing excellent customer care and peace of mind is very important to us.
Best Regards,
Customer Support
Repair & Assure Limited
I’ve been with Repairs’s and assure for…
I’ve been with Repairs’s and assure for some years now and find them still a cut above the rest! I rest ASSURED!
Regards
Antony Edwards
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Mr Anthony Edwards
Thank you for your review!
We’re delighted to hear that after all these years you still consider us “a cut above the rest”. Your support means a great deal to us, and we look forward to continuing to provide you with the high level of service you expect.
Best Regards,
Customer Support
Repair & Assure Limited
Both calls were polite and took the…
Both calls were polite and took the time to ensure I understood the contents of my policies
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Mrs Margaret Charnley
Thank you for your 5-star review!
We’re so pleased to hear that both calls were polite and helpful, and that our team took the time to ensure you fully understood your policies. Providing clear and supportive service is very important to us, and we truly appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
You are all such lovely people to talk…
You are all such lovely people to talk to on the phone, it is a pleasure to talk to you. Makes me sure I chose the right people to oversee my electrics! Thank you .
Barbara Adams.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Barbara Adams
Thank you for your 5-star review!
We’re thrilled to hear that you’ve had such a positive experience with our team and that our service has given you confidence in choosing us to look after your electrics. Your feedback truly means a lot to us, and we’ll be sure to share your lovely comments with the team.
Best Regards,
Customer Support
Repair & Assure Limited
I have had the protection and assurance…
I have had the protection and assurance for a number of years. My contact today was to renewal for both of my appliances. This process was clear and concise with prompt return calls to achieve the cover requirements.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Chris Booth
Thank you for your 5-star review!
We’re delighted to hear that your recent renewal experience was clear, concise, and efficiently handled. Providing prompt communication and ensuring the right cover for our customers is something we take great pride in.
Best Regards,
Customer Support
Repair & Assure Limited
As I said on phone
As I said on phone, it would be very helpful to have name of insured item on bank details. If more things insured you can keep track more easily .
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Joantine Love
Thank you for your review!
We really appreciate you taking the time to share this with us, and we will pass your comments on to the relevant team for consideration as we continue working to improve our service.
Best Regards,
Customer Support
Repair & Assure Limited
The agent with very helpful and…
The agent with very helpful and respectful in his work excellence service
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Arthur Morgan
Thank you for your 5-star review!
We’re delighted to hear that our agent was helpful, respectful, and delivered excellent service throughout your experience. Providing professional and friendly support is something we take great pride in.
Best Regards,
Customer Support
Repair & Assure Limited
Very helpful and quick
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Michael Holt
Thank you for your 5-star review!
We’re so pleased to hear you found our service helpful and quick. We really appreciate your support and look forward to helping you again in the future.
Best Regards,
Customer Support
Repair & Assure Limited
I got a hard sell with an unsolicited…
I got a hard sell with an unsolicited call. I claimed it was offering a renewal at a redused price. Tis was untrue as I did not have a previous policy with them.
I called the help line to cancel the policy immediately and to cancel the direct debit. I wait with baited breath to see if every has been cancelled as primised on the phone
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear David Stewart
We are very concerned to hear of the issues you've experienced.
In order to carry out a thorough investigation into the matter, we kindly request that you provide us with some additional information.
We would be grateful if you could contact our Complaints Manager at your earliest convenience, either by telephone on 0800 088 2943 or via email at support@repairandassure.com.
We are committed to resolving this issue promptly and professionally, and we look forward to hearing from you.
Best Regards,
Customer Support
Repair & Assure Limited
The Customer Support Team rang me to…take less money from me
The Customer Support Team rang me to inform me that our cover for our Hotpoint was to be reduced in price. A nice surprise in this day and age. Well done .
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Andrew Wilson
Thank you for your 5-star review!
We’re delighted our Customer Support Team could provide such a positive surprise by helping reduce the cost of your Hotpoint cover.
Best Regards,
Customer Support
Repair & Assure Limited
The young man was very helpful and gave…
The young man was very helpful and gave me good advice
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Sandy
Thank you for your 5-star review!
We’re so pleased to hear that you found our team member helpful and that the advice provided was useful. We really appreciate your feedback and look forward to seeing you again soon.
Best Regards,
Customer Support
Repair & Assure Limited
Very courteous and polite
Very courteous and polite. Excellent follow up service also.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Thomas
Thank you for your 5-star review!
We’re so pleased to hear that you found our team courteous and polite, and that you were happy with the follow-up service as well. Providing excellent customer care from start to finish is very important to us, and we truly appreciate your support!
Best Regards,
Customer Support
Repair & Assure Limited
The staff were friendly and…
The staff were friendly and professional. They made sure I understood what I was getting for the price. It helped me to relax and knowing I got a good price for the cover.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Graham Boulton
Thank you for your review!
We’re delighted to hear that our staff were friendly, professional, and took the time to clearly explain everything included in your cover. It’s great to know you felt relaxed and confident that you received good value for your money.
Best Regards,
Customer Support
Repair & Assure Limited
Renewal of washing machine cover
Renewal of washing machine cover. Staff were concise clear and helpful.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear R.Smail
Thank you for your 5-star review!
We’re pleased to hear that the renewal process for your washing machine cover was smooth and that our staff were clear, concise, and helpful.
Best Regards,
Customer Support
Repair & Assure Limited
The chap was very courteous and…
The chap was very courteous and professional
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Harry Harry
Thank you for your 5-star review!
We’re delighted to hear that our engineer was courteous and professional throughout your experience. We truly appreciate your support and are pleased we could provide you with great service.
Best Regards,
Customer Support
Repair & Assure Limited
Was very good and nice he help me out…
Was very good and nice he help me out with everything
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Repair & Assure
Dear Joanne
Thank you for your 5-star review!
We’re so pleased to hear you had a great experience. We’re glad we could help you with everything you needed, and your kind words are truly appreciated. We look forward to assisting you again in the future!
Best Regards,
Customer Support
Repair & Assure Limited
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