Rent-a-Wreck Bewertungen 982

TrustScore 2.5 von 5

2.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Bra og billig opplegg når det gjelder leie av bil om du ikke er så opptatt av det estetiske. Når det kommer til fakturering er de meget kreative når det kommer til bompenger. Tar kr 75 i gebyr pr dag... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I’d give Rent a Wreck a zero stars if I could. They quoted me $127 for one week, booked through Expedia. Got to the airport and had to wait half an hour for the shuttle to take me to their “desk”. The... Mehr ansehen

Bewertet mit 3 von 5 Sternen

The car was much smaller than the standard size we reserved and did not have the suitcase capacity indicated. We reserved through Expedia and not directly through Rent-A-Wreck. The vehicle was in r... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I was like these other reviews, I was dawn in by the $80 rental for 4 days. That $80 turned into: Tolls for 4x Days @ $6.20 $24.80 EPass Activation (Per day) $149.95 Energy Recovery F... Mehr ansehen

Unternehmensdetails

  1. Mietwagenanbieter

Vom Unternehmen geschrieben

Rent-A-Wreck is a car rental company renting vehicles which have been previously owned by individuals or other rental car companies.


Kontaktinformationen

2.5

Mangelhaft

TrustScore 2.5 von 5

982 Bewertungen

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1 Stern

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Bewertet mit 1 von 5 Sternen

Additional hidden insurance costs

I have been forced to take a third party insurance. It was not compulsory as per the contract I signed. And I never take those, understanding however that I am taking the risk of having to pay for it myself. But I had no choice here. Otherwise the person would not let me get the car.
The cost of this was prohibitive and accounted for an additional 60 percent of the initial price.
I have brought this issue to their management. I am still awaiting a feedback and ultimately a reimbursement.

1. Mai 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

We appreciate your honest feedback and are sorry to hear that your rental experience did not meet your expectations. We do apologize for the inconveniences that have occurred, and take all feedback seriously. Should you have any questions or concerns please contact the Customer Care Department Monday through Friday 7:30 a.m. to 8:00 p.m. and 8:00 a.m. to 6:00 p.m. on weekends at (877) 877-0700 or Outside USA +1-301-681-8100.

Bewertet mit 3 von 5 Sternen

No phone number to call for customer…

No phone number to call for customer service . The app doesn’t work either there is no way to communicate with this company besides face to face and I was going out the country so it was important for me to speak with them beforehand so we could be fully prepared. We were charged and additional 140 plus a 250 deposit ! Waited over an hour at the site to receive my rental because they were “cleaning it” . Wasn’t wet wasn’t clean had finger prints all over . That car was nice drove okay . Which is why I gave 3 stars but I probably won’t use this company again

10. Mai 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

We genuinely apologize for the negative experience you encountered, as it does not align with our commitment to excellence. The service you received did not meet our typical standards, and we assure you that our team is actively working to rectify and enhance the customer service experience.

Bewertet mit 5 von 5 Sternen

Great experience!

Great experience. Prompt pick up from and to airport. Car was clean and ran fine. All staff very friendly and professional. Fair price. No issues, highly recommend!

2. Mai 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

Thank you Mark for your generous 5-star review!

Bewertet mit 4 von 5 Sternen

Overall good experience

The service was great in picking up and returning the car and rides to and from the sirport. The car was fine. It ran welll but did have a malfunctioning passenger’s window which would not roll completely up.We took it to a dealership in Carson City but it was Sunday so they could only try to get it up as far as it would go.

7. Mai 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

We apologize sincerely that your recent experience did not reflect our commitment to providing excellent service. The service you received did not meet our usual standards, and we want to assure you that we are taking corrective measures to address the issues and improve our overall customer service.

Bewertet mit 5 von 5 Sternen

Very impressed with selection of…

Very impressed with selection of vehicles. Very helpful staff. I will be returning to rent again.

27. April 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

Thank you Gregory for your generous 5-star review! We look forward to seeing you again soon.

Bewertet mit 5 von 5 Sternen

Friendly service: When we arrived t the Chicago Midway…

When we arrived t the Chicago Midway Airport we were welcomed by a representative who drove us to the rental office. We did not have to wait long. It was easy to get through the paperwork and be on our way. Everyone was friendly and helpful. After our trip, it was also easy to return the car and get a ride back to the airport.

1. Mai 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

Thank you, Carolyn, for your amazing 5-star review!

Bewertet mit 4 von 5 Sternen

Service was great but the car had a ABS…

Service was great but the car had a ABS malfunction sign and service due sign which was a bit concerning

4. Mai 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

We apologize for the inconvenience and hope to serve you again in the future.

Bewertet mit 3 von 5 Sternen

I won't do this again

When I rented I had no idea that it would be a literal wreck. I have to say the only good part of the rental experience was that they dropped the car off for me and I was able to leave it at the train station. I have rented with Enterprise previously when I came up and they made me go to the airport to get it. Enterprise's slogan used to be we'll pick you up.

That being said, I had to trade cars the first day I was there because the one they gave me had electrical problems and started smelling burnt. That one also had a weirdly sticky steering wheel. The one they moved me into had an actuator problem and it would clack very loudly upon starting the car. I had to buy a socket so that I could charge my phone as there was no way to do that. The car had 253k miles on it. I think it should have been retired prior to my being put into it. The woman that I dealt with there was very nice.

24. April 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

We appreciate your honest feedback and are sorry to hear that your rental experience did not meet your expectations. We do apologize for the inconveniences that have occurred, and take all feedback seriously. Should you have any questions or concerns please contact the Customer Care Department Monday through Friday 7:30 a.m. to 8:00 p.m. and 8:00 a.m. to 6:00 p.m. on weekends at (877) 877-0700 or Outside USA +1-301-681-8100.

Bewertet mit 1 von 5 Sternen

This was the worst car rental…

This was the worst car rental experience I’ve ever dealt with. Not only do they not answer the phones they literally give you a piece of trash car. Had a flat tire on day one and was told nothing they can do about it. The car rattled the whole time and made noises. When I told the gentleman his response was it’s the Puerto Rico streets. Do not rent from here

7. Mai 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

We appreciate your honest feedback and are sorry to hear that your rental experience did not meet your expectations. We do apologize for the inconveniences that have occurred, and take all feedback seriously. Should you have any questions or concerns please contact the Customer Care Department Monday through Friday 7:30 a.m. to 8:00 p.m. and 8:00 a.m. to 6:00 p.m. on weekends at (877) 877-0700 or Outside USA +1-301-681-8100.

Bewertet mit 4 von 5 Sternen

Pick up was seamless

Pick up was seamless. It is not on the airport propoerty, but not too far away. The car was decent.. the paperwork was handles fast. All was explained and the rate was the rate! Good value overall.

7. Mai 2024
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Antwort von Rent-a-Wreck

Thank you, Eddie, for your very kind 4-star review!

Bewertet mit 5 von 5 Sternen

Everything was great

Everything was great. Very close to the airport and great shuttle service.

4. Mai 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

Thank you, Coby, for your awesome 5-star review!

Bewertet mit 1 von 5 Sternen

Y'all intentionally tried to sabotage me

Y'all intentionally tried to sabotage me. I was so stressed from the new fees they added. I am just getting out the hospital after a really bad asthma attack from stress. Truly cringe and hated this experience, started great though.

5. Mai 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

We genuinely apologize for the negative experience you encountered, as it does not align with our commitment to excellence. The service you received did not meet our typical standards, and we assure you that our team is actively working to rectify and enhance the customer service experience.

Bewertet mit 1 von 5 Sternen

I booked the rental car via American…

I booked the rental car via American Express Travel Service. Upon arrival, the Rent A Wreck did not honor that contract and refused to take American Express card as a form of payment.

4. Mai 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

We are deeply sorry that your experience did not meet our commitment to excellence, and we sincerely apologize for any inconvenience caused. The service you received falls below our usual standards, and we are taking immediate steps to address the issues and improve our customer service performance.

Bewertet mit 1 von 5 Sternen

La compañía no existe en San Martín

La compañía no existe en San Martín. Nos dejaron varados a las 8:30 pm

5. Mai 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

Apreciamos sus comentarios honestos y lamentamos saber que su experiencia de alquiler no cumplió con sus expectativas. Nos disculpamos por los inconvenientes ocurridos y tomamos en serio todos los comentarios. Si tiene alguna pregunta o inquietud, comuníquese con el Departamento de Atención al Cliente de lunes a viernes de 7:30 a. m. a 8:00 p. m. y de 8:00 a 18:00 horas. los fines de semana al (877) 877-0700 o fuera de EE. UU. al +1-301-681-8100.

Bewertet mit 5 von 5 Sternen

CRIMINALS that pretend to be nice!

These guys are criminals!!! My rental was $69.86 total which was paid through Expedia. When my credit card bill arrived, the charges were $288.04 without any explanation. I walked around the car with the manager and checked for damages and refueled the vehicle before return. I even provided my insurance. I will be reaching out seeming as though they haven’t reached out to me to explain this erroneous charge. DO NOT RENT from theses guys. YOU WILL REGRET IT!!!!

7. Mai 2024
Rent-a-Wreck-Logo

Antwort von Rent-a-Wreck

Thank you for your awesome 5-star review!

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