Everything was okay. I didn’t like how I was charged an extra $90 because I booked through a third-party company . The desk clerk said that it was a $90 reservation fee that I had to pay I guess for a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We received a hotel voucher from a company as part of their service. It was initially concerning using a third party especially as we chose an overseas trip however it was a really easy process and... Mehr ansehen
Amazing service, very helpful! We stayed at an amazing hotel in downtown New Orleans. It was absolutely breathtaking and Redeem Vacations was extremely helpful in planning and booking. Flawless!
I made a mistake with my booking and didn't catch it for nearly 6 months. I reached out via chat and customer service was able to change my reservation without a fuss. Excellent customer service!
Unternehmensdetails
Vom Unternehmen geschrieben
Since 2007, we have been revolutionizing the incentive travel industry. We fulfill high value vacations from our partner companies at tens of thousands of hotels worldwide. Today, we fulfill more vacations than all other incentive travel companies combined. Our partner companies trust us to provide their clients with a great complimentary hotel stay and excellent service. We make sure to only offer quality accommodations so that’s why all of our hotel options have a traveler rating of at least 4 out of 5 on TripAdvisor. In over a decade, we’ve grown from a small office of 12 employees into a company of over 250 travel-loving teammates working across 4 countries. We are one of the globe’s top travel companies, working with leading hotel brands like Marriott, Hilton, Wyndham, Hyatt hotels and much more.
Kontaktinformationen
SE 2nd St 300, 33301, Ft Lauderdale, Uruguay
- cs@redeemvacations.com
- redeemvacations.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 13 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The customer service with Joshua was…
The customer service with Joshua was great we had a situation that he resolved fast
The online staff were very helpful and…
The online staff were very helpful and pleasant. I’m looking forward to my getaway.
Knowledge
Speaking with the representative he was very knowledgeable about questions that were asked looking forward to my get away!
I had some issues with my credit card…
I had some issues with my credit card by the time I finally got it figured out, my activation had expired. I sent a email to support and Anthony responded right away and took care of everything. Thank you.
This company is a complete scam
This company is running a complete scam. I have meticulous documentation, including step-by-step screenshots and audio recordings of every interaction, yet they flatly refuse to acknowledge the evidence.
I was explicitly promised a "complimentary vacation" where I would only be responsible for the actual hotel taxes and fees. However, the company is drastically inflating these charges. I contacted the hotel directly to verify the actual taxes and fees for the stay, and they are less than half of what this company is demanding. When I confronted the company with this information, they refused to explain the discrepancy. Even going as far as to say that that’s what the hotel taxes and fees are. I don’t think these hotels would appreciate this company dragging their name and claiming false charges under it.
Furthermore, they are demanding payment for taxes and fees on a hotel they claim they haven't even selected yet, stating they will not book the room until I pay them upfront. The amount they are charging is more than double the tax examples listed on their own website.
When asked for a transparent, itemized breakdown of these fees, customer service refused to provide it. This is a classic bait-and-switch operation. They rely on the fact that victims will eventually just pay the inflated cost because it is still technically cheaper than retail price. But that is entirely beside the point. The vacation was advertised as "complimentary plus taxes and fees." Had they been honest and forthright about their own hidden service surcharges upfront, I could have made an informed decision. Instead, they chose deception.
Do not trust this company's positive online ratings. They are heavily discussed in scam-awareness groups across Reddit and other platforms. The positive reviews are clearly fabricated, bought, or manipulated to hide the reality of their operation.
Stay far away from this service. They are absolute con artists!!!!
They are available 24/7 and the chat…
They are available 24/7 and the chat feature gets you a real person, which is very helpful
Помощь
Привет, обратилась с просьбой поменять направление в Стамбул, поскольку ранее было выбран Бодрум.
Благо Джейсон напомнил ещё о датах и ответил моментально, что вопрос решится в течении 5-10 дней!
Обслуживание было на высоте, скорость и качество удивили!
Благодарю!
The accommodation at hotel croydon is…
The accommodation at hotel croydon is top tier. The beach was close and the customer service was excellent! The food also in the tavern by the pool was very well portioned and finger licking good.
Assistenza sito Redeem Vacations
L'assistenza di Corraine è stata molto piacevole e competente. Mi ha aiutato di capire come funziona lamia prenotazione e vaucher. Grazie
I have taken a few trips with…
I have taken a few trips with RedeemVacations.com and have been very satisfied with the places I stayed at. Anytime I need help, I hop on the chat and they are always very helpful to resolve any issue.
Easy contact process
The contact process by phone with redeem vacations was quick and easy, with the rules on what and how to do explained simply and clearly.
The dates I wanted where a month outside the use by date, the operator that I spoke to was only to willing to extend my use by date to accommodate my request.
24/7 customer service kept me at ease…
24/7 customer service kept me at ease and my needs were met quickly, Jason was my representative
An inexpensive trip for a teacher to…
An inexpensive trip for a teacher to relax and have fun before school starts is exactly what’s needed. Thank you redeem vacations
Thank you so much redeem vacation and…
Thank you so much redeem vacation and Cheriie ! You are the best!!!
I received an All-Inclusive Vacation…
I received an All-Inclusive Vacation through Redeem Vacations and When I tell you that all their representatives especially Marc were so Amazing! They ensured that all of my questions were promptly answered and I can truly tell that they really do care about the travelers needs while booking! We are now officially all set for Cabo and Can't wait! Thanks again Marc and to the entire RV Team!
Zharina's help at Redeem Vacations
Zharina helped me book my trip and hotel in New Orleans back in June 2026. Some things have changed and she was able to help me with my request to cancel this and initiate the cancelation and refund. Thank you very much!
Accidentally I hit the wrong key on my…
Accidentally I hit the wrong key on my computer and they refunded me right away! Very responsive!
Quick response
I received quick response that surpassed my expectations! Strongly recommend redeem vacations to everyone. They can accomodate and offer the best vacations!
Fast response
Fast response, very polite and assisted with my booking
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