Rebel.com Bewertungen 771

Several days delay after support promised to send my issue to 2nd tier. I can understand if something takes time but I didn't receive any communication and my follow-up messages were ignored.

I contacted support again by creating a new ticket and this time, my problem was resolved within minutes.

So, regarding this issue:
first ticket = 2 stars
2nd ticket = 5 stars
fact that I had to create a 2nd ticket for the same problem = 3 stars overall

That said, I am happy with my rebel.com service overall.

If one has any issues, it is normally solved right away by a very professional and knowledgeable crew. There are some times where issues have to go up the ladder to the server crew. These people also do an excellent job and know what they are doing. The key is to be patient as sometimes all of them are a busy bunch of people and they will get to and resolve your issue no matter what it was.They are good about keeping one in the loop and updated as to what is going on.

Always there ready to help when i need assistance, even at late hours. 👏👏👏.

I just wanted to give a huge shoutout to Kate who really went above and beyond in listening to my endless questions and concerns on Saturday evening. I was very frustrated in trying to use my Rebel domain address with a competitor’s blog service. Thanks to Kate’s professionalism and attention to my confusion, I immediately cancelled my subscription with the competition and returned to Rebel.
I am so happy to shop local with Rebel. Kate and her colleagues at Rebel have always been top-notch anytime I have questions related to my accounts.
In closing, please ensure Kate gets this note: it’s because of her and her understanding ways, you’ll always have a customer in me!
Thank you, thank you, thank you!!!

Sincerely,
Dean Eastman
Whitby ON
Founder of FindingYourIndependence.ca ( FYI )
- Empowering the T1D & T2D Community

The support team was excellent and went beyond by helping my external IT contractor troubleshoot issues with the CSR.

Have been very happy with your services !
Many thanks
Roland

Happy with the service and it has bee some years, now. Keep up the good work! Thank you. Great customer service

I've used other hosting companies in the passed but I always keep coming back to Rebel. The service, the incredible support, the, speed and the price are spot on!! I can't say enough good!

Support is awesome! Have used rebel for years now and have been more than satisfied.

Very reasonably priced web hosting with excellent customer service. Tech support is super responsive and helpful. Have used Rebel for more than a decade with no regrets.

in adding SSL to my website, I ran into some issues and Rebel was able to assist me to resolve the issues.

I’ve never had a problem with Rebel customer support until today. I’m not sure what changed with their support...

Long story short, my website wasn’t loading. I was only getting a white screen. After days of turnover time for responses, I was told there wasn’t anything they could do and that I’d need to contact my web developer. (This stung because I am very literally a front-end web developer for an agency, and it was a BIG assumption that I did not build the site myself...) I contacted them for help because I was have a very difficult time troubleshooting the issue myself.

10 days later I managed to get my site back up and running myself. A supervisor reached out to me to say there is no way the site could be working based off of how I described I fixed it... and then he said if I turned over my login credentials to my WP site, his team would look into it further.... So apparently there WAS more that could be done... ouch.

For 10 days I was losing sleep because my client had ads pointing to the website, and it would not load. I was SO stressed.

The whole thing was super frustrating, anxiety inducing, and insulting really. And to find out that someone COULD HAVE helped me is the reason I’m writing this review now.

I will not be continuing business with Rebel in the future.

If you are someone who values good customer support, I would maybe avoid Rebel.

Clear, quick, and simple ... thank you for making the process easy and intuitive!

This company is great, staff are very helpful and prompt at assisting and answering their phones.

Prompt and good customer services. Thank you

Great support to get set up online. Customer service helped me set up my website and email very quickly and helped me better understand the other product which I plan on adding soon.

Always helpful and most thankful for the fact you're always human!!

have a .com and .ca domain for my business. Discovered that the Whois information on the .ca one was 10 years out of date. Called Rebel and the rep worked with me to fix the issue. Great support.