Quite a long winded process with plenty going wrong. Very restrictive in usage, can only be used online, cannot be added to google pay and some retailers (online) do not accept them full stop.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The Purecard is very easy and convenient to use online. A physical card would have been more convenient when purchasing items to be worn as this would allow you to try before you buy. However, I am v... Mehr ansehen
Unternehmen hat geantwortet
It has taken 10 months to get absolutely nowhere. My account is topped up monthly and I am completely unable to access funds totalling around £1300. Your staff dont listen, never call back as promise... Mehr ansehen
Excellent. The BT Rewards Card is a great way to bring in new customers for BT, and I've enjoyed spending my reward! Very easy to use and didn't really have any issue making payments online.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Kontaktinformationen
Vereinigtes Königreich
- purecard.com
3.6
Akzeptabel
1930 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My son helped in setting it up for me
7. April 2026
Antwort von Purecard
Hello Ann,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your card, and that your son was able to help with the set up.
Kind regards
Pure Card Team
Hello thks for card very helpful and…
Hello thks for card very helpful and easy to set up as I’m not that great at doing things like this! Thks
14. April 2026
Antwort von Purecard
Hello Lee,
Thank you for taking the time to leave a review.
We're happy to hear that the card was helpful and easy to set up! We appreciate you taking the time to share your positive experience with our product.
Kind regards
Pure Card Team
We are very happy with our reward…
We are very happy with our reward card used once till now
10. April 2026
Antwort von Purecard
Hello Haggis,
Thank you for taking the time to leave a review.
We're very happy to hear that you're pleased with your reward card! Thank you for sharing your positive experience with us; we appreciate it.
Kind regards
Pure Card Team
Antwort von Purecard
Hello Sarah,
Thank you for taking the time to leave a review.
We're happy to hear that our offer was generous and easy for you. Thank you for your positive feedback; it means a lot to us.
Kind regards
Pure Card Team
Transaction went as smoothly as you…
Transaction went as smoothly as you would expect from any major bank ie. no problems and equivalent speed.
6. April 2026
Antwort von Purecard
Hello Maureen,
Thank you for taking the time to leave a review.
We're happy to hear that your transaction was seamless and efficient. Thank you for your positive feedback; we appreciate you taking the time to share your experience!
Kind regards
Pure Card Team
We haven't used it yet as we were told…
We haven't used it yet as we were told that when we switched to bt & received the virtual card we could transfer the amount onto our account, thus reducing the monthly payment. But when we tried to do this unfortunately for us that is not the case,so we are now tied into a 2 year contract that we wouldn't have taken
13. April 2026
Antwort von Purecard
Hello Michelle,
Thank you for taking the time to leave a review.
We are sorry to hear you couldn't use the card as initially instructed. You may be able to use the card for other utility bills (gas/water/electric), however you would need to speak to the companies directly for more information.
Sorry for the inconvenience.
Kind regards
Pure Card Team
Not received my £150 voucher.
Not received my £150 voucher.
Problem doesn't help your staff don't know how to chase .So difficult as a new customer not impressed.
Why are you making it so difficult ?
When will I receive my voucher,?
Communication you your staff poor how don't they know to get .
28. März 2026
Antwort von Purecard
Hello Karren,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card yet.
The BT Pure Card is virtual, meaning that it will not be arriving via the post. Instead, it will be sent to you via email.
We have gone ahead and popped you out a User name reminder and password reset. With these you should be able to login to your account, click the card info tab and view the card numbers so you can spend it online.
Should you need a little more help, please do feel free to contact the team. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Antwort von Purecard
Hello Roger,
Thank you for taking the time to leave a review.
Looking at the account you still need to verify your mobile number. If you pop our customer service team a call or email, they will be more than happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Instead of virtual card physical card…
Instead of virtual card physical card is more convenient to use,if tap and pay available more easy to use and cannot add this virtual card in to any other apps like apple wallet
13. April 2026
Antwort von Purecard
Hello Shrikant,
Thank you for taking the time to leave a review.
We appreciate your feedback. We acknowledge your preference for a physical card and tap-to-pay functionality. We are also aware of the inconvenience of not being able to add the virtual card to other apps. We'll share this with our team for consideration.
Kind regards
Pure Card Team
I have had zero problems with my card…
I have had zero problems with my card everything has gone fine so far so thank you
12. April 2026
Antwort von Purecard
Hello Susan,
Thank you for taking the time to leave a review.
We're happy to hear that your experience with our card has been problem-free. Thank you for sharing your positive feedback; we appreciate it a lot!
Kind regards
Pure Card Team
The card is easy to use online but…
The card is easy to use online but would be better if you could use the card contactless and in your wallet on your phone
13. April 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We appreciate your feedback and are glad the card is easy to use online. We acknowledge your suggestion for contactless and mobile wallet use, which we will consider for future improvements.
Kind regards
Pure Card Team
My installation was November did not…
My installation was November did not receive the MasterCard till March other than that brilliant service easy to use
27. März 2026
Antwort von Purecard
Hello Victoria,
Thank you for taking the time to leave a review.
We appreciate your feedback and are glad the service is easy to use. We're sorry the MasterCard arrived later than expected in March following your November installation.
Kind regards
Pure Card Team
Im still waiting for a PIN number
Im still waiting for a PIN number . Have not been able to use it yet
12. April 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
You can find you PIN and card info numbers by login into your Pure Card account and selecting the 'My Card' tab. You can then select 'View Pin'.
Kind regards
Pure Card Team
Cheers BT…
BT sent me this card for extending my BB contract it was easiest to use on line as I had no physical card or other idea how to use , x 6 bottles of good wine thanks BT
2. April 2026
Antwort von Purecard
Hello James,
Thank you for taking the time to leave a review.
We are happy to hear you are pleased with your card you received for extending your BB contract. Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Kind regards
Pure Card Team
Once the app set up really easy to use.
Once the app set up really easy to use.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Purecard
Hello Dean,
Thank you for taking the time to leave a review.
We're happy to hear that the app is easy to use after setup! Thank you for your positive feedback; we appreciate it a lot.
Kind regards
Pure Card Team
Was a bit dubious about the BT card
Was a bit dubious about the BT card, but was pleasantly surprised it works well thank you BT
12. April 2026
Antwort von Purecard
Hello Diane,
Thank you for taking the time to leave a review.
We appreciate you taking the time to share your experience. We're happy to hear that the BT card works well for you and that you were pleasantly surprised with its performance.
Kind regards
Pure Card Team
The BT Pure gift card
The BT Pure gift card was so easy to use, just like a normal bank card. The only thing that would have made it better is if I could have added it to my Google Wallet so I could spend it instore or at restaurants instead of being limited to online spending.
12. April 2026
Antwort von Purecard
Hello Neela,
Thank you for taking the time to leave a review.
We're glad to hear that the gift card was easy to use. We appreciate your feedback regarding Google Wallet compatibility and will consider this for future improvements to enhance the customer experience.
Kind regards
Pure Card Team
Antwort von Purecard
Hello Kevin,
Thank you for taking the time to leave a review.
We are please to hear you have a good experience with our card.
Kind regards
Pure Card Team
Antwort von Purecard
Hello Louisa,
Thank you for taking the time leave a review.
We're happy to hear that you had a great experience with the BT Reward Card. Thank you for sharing your positive feedback with us; we appreciate it.
Kind regards
Pure Card Team
Kind regards
Pure Card Team
Bt reward card
Bt reward card was very easy to use and can be used in many places online
6. April 2026
Antwort von Purecard
Hello Mr Day,
Thank you for taking the time to leave a review.
We're happy to hear that the reward card was easy to use and offered many online options. We appreciate you taking the time to share your positive experience!
Kind regards
Pure Card Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.