Quite a long winded process with plenty going wrong. Very restrictive in usage, can only be used online, cannot be added to google pay and some retailers (online) do not accept them full stop.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The Purecard is very easy and convenient to use online. A physical card would have been more convenient when purchasing items to be worn as this would allow you to try before you buy. However, I am v... Mehr ansehen
Unternehmen hat geantwortet
It has taken 10 months to get absolutely nowhere. My account is topped up monthly and I am completely unable to access funds totalling around £1300. Your staff dont listen, never call back as promise... Mehr ansehen
Excellent. The BT Rewards Card is a great way to bring in new customers for BT, and I've enjoyed spending my reward! Very easy to use and didn't really have any issue making payments online.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Kontaktinformationen
Vereinigtes Königreich
- purecard.com
3.6
Akzeptabel
1930 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Purecard
Hello Richard,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your card.
Kind regards
Pure Card Team
This was brilliant as my sons birthday…
This was brilliant as my sons birthday was coming up so I used it to spoil him
3. April 2026
Antwort von Purecard
Hello Rose,
Thank you for taking the time to leave a review
We're happy to hear that you found our product brilliant and that it helped you celebrate your son's birthday in a special way. Thank you for your positive feedback!
Kind regards
Pure Card Team
I was told I could transfer the money…
I was told I could transfer the money into my bank account, but this was not the case
2. April 2026
Antwort von Purecard
Hello Wymo,
Thank you for taking the time to write a review.
BT cards are corporate owned funds, which means the money belongs to BT as the corporate company. When the cards expire with funds on them, these funds are returned to the owner of them and cannot be transferred to another account.
We are unsure as to who told you this and we apologise for the confusion.
Kind Regards
Pure Card Team
Can't access my card due to issues with…
Can't access my card due to issues with your app...
17. April 2026
Antwort von Purecard
Hello Paul,
Thank you for taking the time to write a review and we are sorry to hear you are having issues accessing your card.
We recommend using our website, www.purecard.com, to access your card details using the same username and password used during the registration process.
If you would like more assistance, please do not hesitate to get in touch with the team who will be happy to help. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind Regards
Pure Card Team
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We're happy you had a great experience and treated yourself! Thank you for your positive feedback; it means a lot to us.
Kind regards
Pure Card Team
Antwort von Purecard
Hello Kerry,
Thank you for taking the time to leave a review.
We can see that your mobile number still needs to be verified. Please do fee free to contact our customer care team who can check your number and help you move forward.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Antwort von Purecard
Hello Samantha,
Thank you for taking the time to leave a review.
We're happy to hear that activating and using our service to make purchases was easy for you. Thank you for your positive feedback!
Kind regards
Pure Card Team
Very easy to use although it could of…
Very easy to use although it could of been a card you can use at the shops as well as online
3. April 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We're glad you found it easy to use! We appreciate your suggestion about having a physical card for in-store purchases, and we'll certainly consider this for the future.
Kind regards
Pure Card Team
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We're happy to hear that our product is simple and easy to use for you. We appreciate you recommending it to others!
Kind regards
Pure Card Team
Received a gift card through BT
Received a gift card through BT
Easy to register
Good communications
16. April 2026
Antwort von Purecard
Hello Natalie,
Thank you for taking the time to leave a review.
We're happy to hear that you found registering the gift card easy and that our communications were helpful. Thank you for your positive feedback!
Kind regards
Pure Card Team
Pleasant surprise receiving Giftcard…
Pleasant surprise receiving Giftcard and found it easy to use
16. April 2026
Antwort von Purecard
Hello Mrs Brewster,
Thank you for taking the time to leave a review.
We're happy to hear that you had a pleasant surprise and found the gift card easy to use. Thank you for your positive feedback; we appreciate it!
Kind regards
Pure Card Team
The simple ease of applying for the…
The simple ease of applying for the card, the communication and follow up
4. April 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We're happy to hear that the application process and our communication met your expectations. Thank you for sharing your positive experience with us!
Kind regards
Pure Card Team
I don't no how or were to use it
17. April 2026
Antwort von Purecard
Hello Sheryl,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Easy to manage and use
17. April 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We're happy to hear that our product is easy to manage and use. We appreciate you taking the time to share your experience with us.
Kind regards
Pure Card Team
Great incentive
Great incentive, but finding the card online under rewards is impossible (for me anyway). Had to re-find the card through the original email process as it wasn't showing under my rewards.
17. April 2026
Antwort von Purecard
Hello Erik,
Thank you for taking the time to leave a review and very sorry to hear the issues you have had.
You can view your card details by login in to your account online, clicking the 'my card' tab and then clicking 'display card details' tab. It is important to note that work VPN's can block the details from showing, so it it worth look for the information on a personal device.
Very sorry for the inconvenience.
Kind Regards,
Pure Card Team
I would like to have spent it on a sitedecieving…
I would like to have spent it on a site other than BT, I don't need or want head phones or such like
1. April 2026
Antwort von Purecard
Hello Caroline,
Thank you for taking the time to write a review.
Our reward cards work exactly like a debit card and can be used at the majority of online retailers; not just BT.
Kind Regards
Pure Card Team
Antwort von Purecard
Hello Dylan,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your card.
Kind regards
Pure Card Team
i wasn’t expecting anything from BT for…
i wasn’t expecting anything from BT for choosing there WiFi but a few weeks after installing I received a email with a virtual card with £100! it helped massively
10. April 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We're happy to hear that you had such a positive surprise after choosing our WiFi! It's great to know the virtual card helped you significantly. Thank you for sharing your experience with us.
Kind regards
Pure Card Team
Straight forward
Car arrived within 14 days of requesting
Set up to my name / details very straightforward
Used on two well known websites very easily
10/10
Just wish it was more £££ lol
17. April 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We're happy to hear that the car arrived promptly and setup was straightforward. It's great to know it worked easily on popular platforms. We appreciate your perfect rating and understand your wish for greater financial return!
Kind regards
Pure Card Team
It’s easy to use could be better if…
It’s easy to use could be better if added to applepay
17. April 2026
Antwort von Purecard
Hello Tanya,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to our product team to investigate further.
We are sorry for the inconvenience.
Kind Regards
Pure Card Team
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