Quite a long winded process with plenty going wrong. Very restrictive in usage, can only be used online, cannot be added to google pay and some retailers (online) do not accept them full stop.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The Purecard is very easy and convenient to use online. A physical card would have been more convenient when purchasing items to be worn as this would allow you to try before you buy. However, I am v... Mehr ansehen
Unternehmen hat geantwortet
It has taken 10 months to get absolutely nowhere. My account is topped up monthly and I am completely unable to access funds totalling around £1300. Your staff dont listen, never call back as promise... Mehr ansehen
Excellent. The BT Rewards Card is a great way to bring in new customers for BT, and I've enjoyed spending my reward! Very easy to use and didn't really have any issue making payments online.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Kontaktinformationen
Vereinigtes Königreich
- purecard.com
3.6
Akzeptabel
1930 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Well to me it looks like I can use it…
Well to me it looks like I can use it in one place,ee
4. April 2026
Antwort von Purecard
Hello Mr Merit,
Thank you for taking the time to leave a review.
This card does work in the same way as a bank card online. You can view a list of partner retailers when logged into the account you create to activate the card.
Kind regards
Pure Card Team
Nice reward
Nice reward. Not easy too use.
Everything had to be done on line.
Would have preferred a more flexible card. Something I can spend freely without having to do it onine.
You also have to spend to the penny or you will lose out
28. März 2026
Antwort von Purecard
Hello Mr Appleby,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience. We value your feedback regarding the online requirement and the need to spend to the exact amount, however a lot of retailers will not allow you to use part payment for online transactions.
There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
Antwort von Purecard
Hello Daniel,
Thank you for taking the time to leave a review.
We're happy to hear that you had a positive, straightforward experience. Thank you for your feedback; we appreciate it a lot!
Kind regards
Pure Card Team
This really helped me as I’m struggling…
This really helped me as I’m struggling at the minute financially thank you so much
10. April 2026
Antwort von Purecard
Hello Julie,
Thank you for taking the time to leave a review.
We're so glad to hear that our product has been helpful to you during this challenging time. Thank you for sharing your positive experience with us; we appreciate it.
Kind regards
Pure Card Team
Extremely poor
Extremely poor - I am unable to get my details so can't use my points. No support and now told I can't get my the points back to my account
10. April 2026
Antwort von Purecard
Hello Jo,
Thank you for taking the time to leave a review and sorry to hear you are having issues.
Please feel free to contact the customer care team who will be happy to help get you and the card sorted out.
You can call the team on 0344 800 6435 or email here: https://purecard.com/help/ContactForm
Kind regards
Pure Card Team
Very helpful kind and professional
Very helpful kind and professional, but if mix up as desperately needed gas/electric, but had to use it on water bill, at least it has come down massively with help from purecard, Thankyou.
22. März 2026
Antwort von Purecard
Hello Karen,
Thank you for taking the time to leave a review.
We are pleased to hear that our card helped was able to help you out with your utility bills.
Kind regards
Pure Card Team
Easy to navigate and good valve
6. April 2026
Antwort von Purecard
Hello Richard,
Thank you for taking the time to leave a review.
We're happy to hear that you found our product easy to use and of good value. Thank you for your positive feedback; we appreciate it!
Kind regards
Pure Card Team
Card Still Not Activated
I am still waiting for the card to be approved and to become active
16. März 2026
Antwort von Purecard
Hello John,
Thank you for taking the time to leave a review.
Looking at your account we can see that some details are not verified, which could be causing issues or delays for you.
Please could you contact the team directly so we can get this resolved and help with your activation.
You can contact the team via phone on 0344 800 6435 or email here https://www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
Purebred came in at a very difficult…
Purebred came in at a very difficult time for myself as I was trying to navigate through the transition of change from universal credit to being on state pension with different payments and dates
27. März 2026
Antwort von Purecard
Hello Mrs O'Rourke,
Thank you for taking the time to leave a review.
We appreciate you taking the time to share your experience and are happy we could have been some help during this change.
Kind regards
Pure Card Team
Not happy
Not happy. Difficult to make a simple payment. It locked me out of my account. Can't pay nothing now.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Purecard
Hello Dj,
Thank you for taking the time to leave a review and sorry to hear you are having issues with your card.
Please feel free to contact our customer care team directly who will be able to get you back into your account, and provide further information on how to use your card.
The team can be contacted via phone on 0344 800 6435 or 0344 879 1068 if you are a BT reward card holder.
Kind regards
Pure Card Team
The fact that you have my email address…
The fact that you have my email address but can't link that to my experience says enough, an absolute shambles from the start.
13. Februar 2026
Antwort von Purecard
Hello Martin,
Thank you for taking the time to leave a review and sorry to hear you feel this way.
We can see there has already been a case created for you, with our colleague popping over an email on the 10th of March - however, as we did not receive a reply to that particular email and could see the card was successfully activated, the case was completed.
If you are having trouble or difficulties, you can either respond back to our email on the 10th or contact the team directly as they will be happy to help.
Kind regards
Pure Card Team
Very prompt response
Very prompt response. Very useful to have as I do struggle with my bills.
28. Februar 2026
Antwort von Purecard
Hello Louise,
Thank you for taking the time to leave a review.
We appreciate your feedback and are happy to hear that our prompt response was helpful for you in managing your bills.
Kind regards
Pure Card Team
Hi i paid for a top up on my dads phone…
Hi i paid for a top up on my dads phone hed been rushed into hospital in june/july 2025 using my pure card i topped up £30 ,thinking thats that ,as its only a prepaid card i thought no more about it ,since then this company has been taking £49 a month i am having little joy with the company or pure card it getting my money back .I thought tje card couldnt be used for continuos payments how wrong the customer service is terrible,no one availible to talk to other than first point of call really poor service ,can you please contact me to sort out my problem not the service i expect from mastercard
14. März 2026
Antwort von Purecard
Hello David,
Thank you for taking the time to leave a review.
We will be happy to chat with you about your card and provide more information on how it works if you contact our customer services team directly on 0344 800 6435 or email here: https://www.purecard.com/help/ContactForm
Pure Card do not take any funds from you however, these are provided directly by your employer. We cannot see any transactions for £49.
Kind regards
Pure Card Team
I was told i had £109 on my card but my…
I was told i had £109 on my card but my balamce says £0
12. März 2026
Antwort von Purecard
Hello Mr Sexton,
Thank you for taking the time to leave a review.
We are sorry to hear your funds are not appearing on your card. Please do feel free to contact our customer services team, who will be more than happy to investigate this further for you.
You can contact the team on 0344 800 6435, or email pop us an email here: https://www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
Really great helped out a lot easy to…
Really great helped out a lot easy to apply highly recommend to anyone
28. Februar 2026
Antwort von Purecard
Hello Michelle,
Thank you for taking the time to leave a review
We're happy to hear that our product was easy to apply and helpful. Thank you for your recommendation; we appreciate your positive feedback.
Kind regards
Pure Card Team
had my card 4weeks and still waiting on…
had my card 4weeks and still waiting on the balance being put on in order to activate it
26. Februar 2026
Antwort von Purecard
Hello Stephen,
Thank you for taking the time to leave a review and very sorry you are still waiting for funds to arrive for your card.
We are just waiting for your employer to provide the funds for us to up load, however if you are concerned regarding please do contact our customer services team directly.
Kind regards
Pure Card Team
The setting up didn’t work correctly
The setting up didn’t work correctly, wouldn’t let me sign back in took three days to eventually sort, but once sorted it was like using any other card
15. Februar 2026
Antwort von Purecard
Hello Simon,
Thank you for taking the time to leave a review.
We appreciate your feedback and are sorry the initial setup caused you issues. We'll investigate the sign-in problems you experienced to improve the process. We're glad it's working smoothly now.
Kind regards
Pure Card Team
I have never received this
I have never received this, so can't use it. Can someone please contact me about it?
23. Februar 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card yet.
The BT Pure Card is virtual, meaning that it will not be arriving via the post. Instead, it will be sent to you via email.
We have gone ahead and popped you out a User name reminder and password reset. With these you should be able to login to your account, click the card info tab and view the card numbers so you can spend it online.
Should you need a little more help, please do feel free to contact the team. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear that have had issues using your card. Please contact our customer service team who will be happy to assist you with redeeming it.
Kind Regards
Pure Card Team
Hard to access card if you arent computer savvy
This card is so hard to access if you have limited skills using a computer. Trying to get a new password is tough if you have problems remembering things
6. Februar 2026
Antwort von Purecard
Hello Jane,
Thank you for taking the time to leave a review.
We do appreciate your feedback regarding access. Although logins are strictly online, we will be sure to pass this along to the team to reflect on as we are always looking for ways to improve the service we offer.
Kind regards
Pure Card Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.