Help on selecting materials was spot on. When setting up the unit could not get full image on the label. Tech supprt was easy to get hold of on a Saturday and resolved the issue quickly. I changed mat... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have relied on Primera Technology and my Eddie machine in my baking business and they have not disappointed me. I can count on an exceptional experience every time I place an order for supplies for... Mehr ansehen
Unternehmen hat geantwortet
Thanks for making it easy and affordable to replace the spent ink cartridge! I am still in the learning curve phase of using the machine but my cat gets mesmerized watching the disks move and doesn't... Mehr ansehen
Unternehmen hat geantwortet
Replacement rollers worked great, little finicky to do the replacement, but gear puller and going slow. You'll need to pull the housing on the electronics, pull gear while on the machine, go slow on t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Primera Technology
Vom Unternehmen geschrieben
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Vom Unternehmen geschrieben
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktinformationen
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Vereinigte Staaten
- 763-475-6676
- mstrobel@primera.com
- primera.com
4.7
Hervorragend
5161 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
This technician was able to correct the…
This technician was able to correct the ongoing issue. The printer now prints as well as the previous model. Thank you
26. Juli 2026
Antwort von Primera Technology
We're so glad our technician could resolve the printer issue for you! We appreciate you sharing your positive experience with us.
Sincerely,
The Primera Team
Easier ordering and always on time!
18. August 2026
Antwort von Primera Technology
Thank you for your fantastic 5-star review! We're so pleased to hear that you find our ordering process easy and our deliveries consistently on time. We strive to provide a seamless experience for all our customers, and your feedback lets us know we're succeeding. We appreciate your kind words!
I've been a Primera customer since 2012
I've been a Primera customer since 2012. They do what they say they're going to do and do it well. My printer was upgraded in a timely fashion and it works. That's what I needed.
17. August 2026
Antwort von Primera Technology
Hi Lynn,
We're so glad to hear about your long-standing positive experience with us since 2012! It's wonderful to know that our team consistently meets your expectations and that your printer upgrade was handled efficiently. We appreciate your kind words and continued trust in our services.
Sincerely,
The Primera Team
I'm an old guy with an old CD printer…
I'm an old guy with an old CD printer that was acting up. I got into a chat with Sanjae Hudson and she set off trying to figure out the cause of the problem. The problem was that the printer hadn't been used in a while even though it still had 85% ink left. She got me the cleaning instructions and they sort of worked. I cleaned some more, and some more, and all the while she stuck with me. After taking up a lot of her time, we decided that a new cartridge would be the best way to go. I signed off, went to try one more time and now nothing worked. Something about robots. So I called, got a great tech who talked me through the problem even though I wasn't completely up on the terminology. And finally I went to order a new ink cartridge, BUT it didn't appear on the website. A chat with someone in sales determined that they had the cartridge, just not on the website. After some time, that got worked out and the cartridge is on its way. Very knowledgeable, very helpful and especially very patient with this old guy. I can't say enough good about the experience. Thanks Marv
10. September 2026
Antwort von Primera Technology
We are truly grateful for your detailed feedback and appreciate you taking the time to share your recent experience with us. We are so pleased to hear that our team members were able to assist you with your printer issue and demonstrate such patience and knowledge. It's wonderful to know that even with the initial challenges, we could ultimately help you find a solution and get your cartridge on its way. We value your business and are always here to support you.
Sincerely,
The Primera Team
Antwort von Primera Technology
Hi Steven,
Thanks for the five-star review. We appreciate it.
Sincerely,
The Primera Team
Recieved my cartridge order quickly.
16. August 2026
Antwort von Primera Technology
We are so pleased to hear your cartridge order arrived quickly. Thank you for sharing your positive experience with us!
Sincerely,
The Primera Team
Need to be a technician to clear a jam
When the support give you a service manual to dissamble the printer to clear a jam that is not a supportable product. I don't blame the support tech but the engineer, I cleared the jam and now the printer wont print.
18. August 2026
Antwort von Primera Technology
We are truly sorry to hear about the difficulties you encountered while trying to resolve a label jam and the subsequent issue with your printer. We understand how frustrating it must be to follow instructions and still face further problems. Someone with support will reach out.
Sincerely,
The Primera Team
sending you to read is NOT tech service- this time Primera gets an F
Having me read an article is not what i call "tech service" Also after reading the tech did not offer help and just referenced back to when the printer was not reading the cartridge. THAT WAS NOT THE ISSUE AT HAND. He just said something in the vicinity of:" send the printer for service". Anyway, i went into a FB group, looked up similar issue and resolved it myself.
14. August 2026
Antwort von Primera Technology
We appreciate you sharing your experience with our technical support. We are sorry the assistance provided did not meet your expectations and that you had to find the resolution yourself through other means. We are reviewing our support processes to ensure our team offers more direct and effective solutions. Your feedback is invaluable as we work to improve our service.
Sincerely,
Primera
Prompt - Thorough On line Support Staff
quick, polite on line assistance with my check out process on line...confusion about shipping and billing addresses needing to be different. My errors were quickly eliminated by tech/ sales assist
4. September 2026
Antwort von Primera Technology
We're so glad to hear our online assistance helped you quickly resolve the confusion with your shipping and billing addresses. We appreciate you taking the time to share your positive experience with us!
Antwort von Primera Technology
We're so happy to hear that our website provided you with a smooth and easy ordering experience! Thank you for your wonderful feedback.
I had a problem with an ink cartridge…
I had a problem with an ink cartridge for my Eddie, I posted a review and Primera immediately made it right. I have a replacement cartridge on the way and could not be happier with their customer service. I would delete my 1 star review made 4 days ago if I knew how. Thank you so much Primera.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Primera Technology
We are truly grateful for your kind words and are so pleased we could resolve the ink cartridge issue for your Eddie. It means a lot to us that you appreciate our customer service, and we are happy to know a replacement is on its way. Thank you for sharing your positive experience with us.
Antwort von Primera Technology
We're so happy to hear we could be there for you. We appreciate your kind words!
Sincerely,
Primera
Easy to order and fast delivery of…
Easy to order and fast delivery of print cartridge for Eddie cookie printer.
1. September 2026
Antwort von Primera Technology
Thank you for your wonderful 5-star review! We're so pleased to hear that your ordering experience was easy and that your print cartridge for the Eddie cookie printer arrived quickly. We appreciate your business!
Sincerely,
The Primera Team
Primera makes online ordering easy
Ordering online was clear and easy. Products were logically organized and easy to find.
1. September 2026
Antwort von Primera Technology
We're so glad to hear that you found our online ordering process clear and easy to navigate. We appreciate you taking the time to share your positive feedback!
Sincerely,
The Primera Team
Great service and Quality product
1. September 2026
Antwort von Primera Technology
We're so happy to hear you had such a positive experience with our service and product quality! Thank you for your kind words.
Sincerely,
The Primera Team
Antwort von Primera Technology
We're glad we could quickly resolve the shipping matter for you. Your satisfaction is important to us.
Sincerely,
The Primera Team
The best company for my business
The best company for my business. Always 100% awesome!
30. August 2026
Antwort von Primera Technology
We are so happy to hear that we consistently provide an awesome experience for your business! Thank you for your wonderful feedback.
My last ink cartridge didn't work…
My last ink cartridge didn't work right. Customer service walked us through lots of tips for getting it to work but didn't want to just replace it. I had to order another cartridge for a large order coming up because I can't get the one I have to work. Hoping my new one works when it gets here but disappointed in the wasted money on the last one.
28. August 2026
Antwort von Primera Technology
Hi Karen,
We are truly sorry to hear about the trouble you've experienced with your recent ink cartridge and the frustration of not being able to resolve the issue with our customer service team. Someone with support will reach out again to assist. We understand how disappointing it is to have a product not work as expected, especially when you have an important order coming up. We appreciate you sharing your feedback, as it helps us identify areas for improvement in both our product quality and customer support processes. We are hopeful that your new cartridge will meet your needs, and we value your continued business.
Kind regards,
Primera
Very easy to order anything from Primera…
So easy to order anything from Primera for my Eddie! I ordered a new ink cartridge and a filter maintenance kit (yes Eddie has to be cleaned sometimes!!)
25. August 2026
Antwort von Primera Technology
We're so happy to hear that ordering supplies for Eddie was easy for you! We're glad we could help keep Eddie in top shape!
Regards,
Primera
The tech was professional
The tech was professional, listened to my issue, resolved it quickly. I am extremely satisfied with Primera's service.
14. August 2026
Antwort von Primera Technology
Hi Donna,
We are so pleased to hear that our technician was professional and resolved your issue quickly. We always strive to provide excellent service, and your feedback truly brightens our day. Thank you for sharing your positive experience with us!
Sincerely,
The Primera Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.