Prime Property Management Bewertungen 

Honestly it’s so easy to work with prime. Hannah is so helpful and on it. Different class

Very happy with the services provided with Prime Property Management over the last few years. Eleanor Rackstraw has been particularly helpful and responds to queries very quickly and efficiently.

Although Katie Wells is new to us we have already seen a determined and focused PM who has taken on the task of managing our Block of flats.
She provides assurance and skill and has the experience and knowledge needed to do this job. She has handled the work to date very well and kept us informed.
We look forward to her first site visit later this month.

We struck gold when Katie Wells was appointed our Development Manager
by our Management Company PPM . Katie is indeed a credit to her profession - her experience and knowledge coupled with an exemplary client service focus has ensured that our development is maintained to the high standards we set and we are compliant with statutory regulations. Excellent ! “

Jessica Gibson helped with a difficult Freeholder, kept us in the loop the whole time.

Molly responded immediately to our property issue and resolved the problem in a timely and efficient manner

Our property manager, Katie Wells, at Prime, is responsive, proactive and encouraging. As directors of our RMC, we greatly appreciate this proactive approach, which encourages us to handle the many matters that require our attention, in collaboration with Katie and Prime. Many thanks.

I need two FOBs for my family use purposes. Prime Property Management was helpful to get my order done at cost effective.

Especially, Ms Emily Forbes was very efficient and posted the two brand new FOBs to me at the same day after answered my phone call and I really appreciate her efforts to get this job done in a pressional way.

Katie has been great for us since taking over our site, 1 Whyteleafe Hill. She always does her best to resolve issues for us whilst being honest and fair when certain issues may take longer to resolve. We really appreciate all that you’ve done so far and continue to do for us so thank you!

Just want to say a huge thank you to Louise Nottage in the Legal Dept. for her help and advice so far. She is dealing with my current issue in a timely & efficient manner, which is much appreciated.

As a director I interact with Prime across a wide range of functions - secretarial, accounting, credit control, legal, major works and more. I am impressed with a general desire to be helpful. We particularly like Katie our property manager who is very well organised - the rhythm of monthly meetings works very well.

I would like to sincerely thank Maddie Ash for all her help and support throughout the parking request process.

Although, unfortunately, the request was ultimately unsuccessful, Maddie Ash was absolutely fantastic throughout. She was extremely kind, professional and helpful, taking the time to submit the application to the council, follow up on the request and keep me regularly updated at every stage.

I really appreciated how attentive and supportive Maddie Ash was from beginning to end. Even though the outcome was not what I had hoped for, she did everything she could to assist me, and her excellent customer service made the whole process much easier.

Thank you very much, Maddie Ash, for all your help. You have been incredibly kind, and I would be very happy to recommend you to anyone.

Our experience with Prime over the years has often been disappointing, with a number of issues taking far longer than expected to address and communication not always being as effective as it should have been.

In our view, a recurring issue has been a largely hands-off approach, combined with a limited understanding of the practical challenges being experienced on the ground. This has often resulted in recommendations that were not evidence-based and did not represent the most effective or efficient means of resolving issues. Over time, this contributed to escalating costs and several longstanding issues remaining unresolved.

However, I wanted to recognise the positive change we have seen since Sophie Trainer became our Property Manager in March 2026. Over the past six months, we have made noticeable progress on several longstanding issues, which has been helped by her collaborative, proactive and diligent approach.

Sophie has been approachable, responsive and willing to engage constructively. She has shown a genuine commitment to understanding issues, providing updates and following through on actions. As a result, communication has improved and several matters that had previously stalled have started to move forward.

Meeka Robinson

We are a solicitors’ firm and recently acted on a leasehold purchase, working with Meeka on the post-completion formalities.

Meeka was exceptionally receptive, attentive to detail, and very prompt in responding to our queries. She was also proactive in identifying potential issues at the earliest opportunity, helping to avoid unnecessary delays further down the line.

It was a real pleasure working with Meeka and finalising the post-completion formalities for the leasehold purchase. As these matters can often be complicated and are sometimes subject to delays when dealing with managing agents, Meeka’s efficiency, professionalism, and proactive approach were particularly appreciated.

Thank you, Meeka, for your excellent support and assistance throughout.

Abraham Gobinath
On behalf of Kuddus Solicitors

Louise Nottage does what is required of her.

Generally primes responses have improved.

Maddie Ash has been an excellent property manager for us. She has fielded problems with skill and good nature and always done so promptly and with courtesy for everyone. This has been a big help towards getting everything resolved successfully.

We recently took over the management of our building through RTM, and Jodie M has been incredibly helpful throughout the whole process.

The handover from our previous managing agent has been particularly difficult, with a lot of missing documentation and issues that needed to be chased and resolved. Jodie M has gone above and beyond to support us throughout this process. She has consistently chased outstanding documents, guided us through the steps we needed to take as directors, and helped us understand how to deal with the various challenges we have faced.

Her knowledge, patience and willingness to help have made a real difference, especially during what has been a very challenging transition.

As new RTM directors, we have really appreciated having someone we can rely on for guidance and support. Jodie M has always been approachable, responsive and happy to explain things clearly.

We are very grateful for everything she has done so far and would highly recommend her. Excellent service and a real credit to the team.

Louise Nottage was very responsive, helpful and professional throughout our dealings, the required certificates were provided promptly allow us to progress our clients transactions smoothly.

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I would like to thank Jessica for all her help in obtaining my Licence to Alter. Her professionalism, customer service, and attention to detail were exemplary throughout the entire process.

She made what could have been a complicated process feel straightforward and seamless, always keeping me informed and responding promptly to any queries.

Jessica is a real asset to the company, and I would not hesitate to recommend her services to others.

I am really happy to leave review for Top Class Service, I received from Prime Property Management. I specifically want to mention their Junior Legal Manager Paige Kearton. She was extremely helpful and efficient. Her prompt responses / actions helped a lot to solve the problem quickly. Her dedicated professional approach was excellent. Highly recommended (Naveed).