Prime Property Management Bewertungen 

Louise Nottage was super prompt in responding and provided the management pack within the given deadline that the client paid for.

I am a new customer to Prime Property as our building has recently started being managed by them.
I had to start setting up new payment plans etc
Callis Grant has been my contact within customer service/ credit control and he has been so helpful advising and setting up all necessary data during this busy period.
Callis has always been patient, friendly and keen to help...
Early days yet but many thanks to Callis and the Team

I’d like to leave a great review for Tristan Wood at Prime PM. Tristan has been extremely helpful, professional and approachable throughout my experience. He is always responsive, communicates clearly and takes the time to deal with any questions or concerns properly.

It’s clear that Tristan genuinely cares about providing an excellent service, and his friendly and professional attitude makes the whole property management process much easier. I really appreciate his support and would have no hesitation in recommending Tristan Wood and Prime PM to others.

Thank you, Tristan, for all your help and excellent service! Gilbert mews...

We moved our development to PPM in 2024 after being told our management costs would reduce by around 30%. In our case, this reduction never materialised, and our overall costs stayed broadly the same. Throughout the year, we experienced repeated administrative issues and communication challenges that left residents feeling unsupported.

Although PPM helped us set up our RTM company, the ongoing management did not meet the standard we expected. When we raised concerns, we did not feel there was meaningful follow‑through. A feedback call with their “Head of Customer Relations” ultimately contributed to the relationship breaking down.

When our new managing agent took over, their handover audit highlighted several documented issues, including incorrect key handover, misapplied billing to a neighbouring property, withdrawn invoices after queries, nine months of unpaid communal electricity bills, unresolved fire safety actions, incomplete gas compliance work, and company secretarial tasks that needed correction.

Since leaving PPM, we learned that other blocks on our development reported similar concerns and have also begun the process of moving away. In our view, this is notable.

Ten months after our contract ended, we received a demand for a small, disputed amount with two weeks’ notice before debt recovery action was threatened. The invoices provided included vague descriptions such as “Miscellaneous outlay” and staff time charges we considered disproportionate, which felt consistent with our overall experience.

PPM present well initially, but based on our experience, we did not feel they delivered the administrative reliability, financial accuracy, or communication standards needed for effective property management. Our recommendation, based solely on our experience, is to consider alternative managing agents.

Comment added after the reply below - typical PPM, blaming everyone else except themselves. We were misled many, many times and information kept from us.

You are lucky you operate in such a poorly regulated industry as otherwise you would have been out of business a long time ago. Amateurs playing at property management - AVOID!

I would like to leave a 5‑star review for Jessica Price from Prime Property Management. Our building has only recently moved under Prime after being managed by Remus, and I fully understand that the team has a lot of work during this transition period. Despite this, Jessica handled my enquiry with exceptional speed, clarity, and kindness.

Even though I wasn’t able to speak with her in person or reach her by phone, her email communication was incredibly efficient and helpful. She understood my situation immediately, resolved everything without delay, and went above and beyond to assist me.

Jessica’s professionalism and willingness to help made the whole experience smooth and reassuring. She is a great representative of Prime Property Management, and I truly appreciate her support. Well deserved.

Thank you, Petr V.

I recently dealt with Gilly Brown at Prime Property Management regarding a number of queries I had concerning the service charge accounts for a property I own.

Gilly was extremely helpful throughout, taking the time to investigate my questions properly and providing clear and detailed explanations. She was responsive, professional and made sure that all of my queries were fully answered.

Very pleased with the service I received from Gilly and happy to recommend her.

I reported an issue to Prime Property Management regarding issues with their land. I reported the issue and left a voicemail with my concerns on Saturday 29th August. I wasn't expecting a response on that same day due to it being the weekend and a Bank Holiday weekend as well so was not expecting any sort of response until at least Tuesday 2nd September but to my surprise Tierney made contact with me the same day and the issue I raised was fixed by the Sunday. That was a great job by Tierney.

Natalie has been filling in while our usual property manager has been away.

She is very responsive via email, follows up on reported issues and gets things done quickly and efficiently.

Natalie is also very polite and professional, with a clear eye for detail.

My overall experience with Prime has been a mixed bag, but Natalie truly counts towards the positive.

I wanted to say a big thank you to Jessica Gibson at the Bromley Branch. Jessica is an absolute gem — professional, friendly, and she handled my query with exceptional clarity and care. People like her are genuinely rare to find, and I can only recommend her wholeheartedly. Well done Jessica, you're a great person.

Both Fran and Bryony helped considerably with a misbehaving lift, chasing the lift company whilst keeping us informed on the progress. Great work, both!

Karis has been so responsive and helpful in arranging passes and window cleaning. Amazing.

Absolutely terrible property management company. They are the type to send you payment reminders but ignore your emails on any Property queries such as cleaning. Our block has been left untouched for better part of 13 months without a single cleaner coming through. They increased the Service charge in the same year. Terrible, terrible management company.

We had a great experience with Meeka Robinson, Junior Legal Manager, when she helped us with an enquiry regarding a pet. She was extremely responsive, professional, and knowledgeable, guiding us through the process clearly and efficiently. She made everything straightforward and was always happy to help with any questions we had. We really appreciated her excellent service and support.

We experienced a leak in our property that came through the ceiling and the wall of our bathroom. When we contacted Prime I felt heard and was impressed with how professionally and promptly the team responded to the issue. Karis and Natalie's communication about the ongoing process was also very reassuring, thank you both for your timely support and your open communication.

​I have had a fantastic experience with Prime, and special recognition must go to Jessica Gibson. Jessica demonstrated exceptional effort, clear communication, and seamless collaboration from start to finish. Her proactive approach and dedication made the entire process smooth and efficient. I highly recommend Prime, especially when working with professionals of Jessica’s calibre.

I have had the pleasure of working with Meeka Robinson, Junior Legal Manager at Prime Property Management and I can say that she is an exceptional professional who delivers outstanding service.

Meeka is incredibly helpful, responsive and informative in all her dealings. No matter how complex the matter, she takes the time to provide clear guidance, keeps all parties updated, and ensures that queries are dealt with promptly and efficiently. Her communication is excellent, and her approachable and professional manner makes working with her a pleasure.

What truly sets Meeka apart is her dedication and commitment to achieving the best possible outcome. She is knowledgeable, proactive and always willing to go the extra mile to support clients and colleagues alike.

Her attention to detail and ability to navigate legal matters with confidence and professionalism are genuinely impressive.

Meeka is undoubtedly a valuable asset to Prime Property Management.

Her work ethic, expertise, and customer-focused approach reflect extremely well on the company, and she is a credit to the team. I would highly recommend Meeka to anyone seeking a reliable, knowledgeable, and highly professional legal property expert.

Thank you, Meeka, for your continued support and exceptional service.

I would give 0 star if I could. Absolute shamble of a company. Irresponsible people with no care.

We raised an issue about a leak in our flat over 6 months ago. Water leaks from ceiling during heavy rain in our bedroom. The few times Prime agents "took action" they got it wrong. One time, they contacted the flat above thinking the leak was caused by them and was happening in real time (it was not, hadn't happened in months due to lack of rain). The owner of the flat above got called and rushed home thinking they left the tap on.

A few months went by, they finally sent an engineer. On the day of the appointment, we were told they would come at 8-9 in the morning . They didn't. We called to check later in the day, we were told the engineer was in the building fixing something for another flat and would visit us later. The whole day went by no one came or told us what happened. Called to rescheduled an another appointment, but no one ever got back to confirm or replied to any email. At this point, the case had been passed through a few agents. When we tried to make contact, all these new agent asked us to explain the situation once again, despite the fact that we had emailed videos and photos loads of time previously to everyone of them.

I called one last time to get an appointment last week, the person on the phone called Kianne said they just took over as our block manager, despite the case only got handed over to a new person 2 weeks prior. Once again, they had no info of our case. No one had passed on anything. They also refused to speak to us further because we are tenants not the leaseholder. They then said the engineer appointment was a mistake to begin with and they couldn't help us any further. Told us to speak to landlord and estate agent when we had done that months ago. We were told by landlord and estate agent that they also got no response from Prime.

Overall all extremely awful interactions. Waste of everyone's time. Agents are rude and unhelpful. AVOID AT ALL COST.

Meeka Robinson was very quick to respond to emails and provided the mangement pack four days ahead of the scheduled time.

I had the pleasure of Anita Sloan’s (Administrator) intervention and support on Wednesday 12 August 2026.

I asked to speak to my designated Property Manager, who I understand is on leave. Anita asked what my issue was and after my explanation, she proactively advised me that she could help me.

She did however need to check something with the Deputy Property Manager. She explained what it was that she needed to check and apologised for keeping me waiting although, she did not actually keep me waiting for long. I believe explanations as to why customers had to wait is important and for me, it also showed that Anita is thorough in what she advised customer.

Anita explained what the situation at the Company’s end was and said she would confirm everything in an email to the Deputy Property Manager and copying me in as well.

She did as she said she would and I was copied into her email to the Deputy Property Manager. I like that as too often, staff members do not fulfil what they said they would do, and if they did, not always in a timely manner.
Credibility is key to individual staff performance which contributes to an organisation’s reputation and competitive edge.

In her email, apart from confirming how she would get a key fob to me, I was pleased to be given a choice of the level of Royal Mail delivery. Too often, customers are not given choice but to comply with the staff and/or organisation’s choice.

I note from the email that Anita also enquired about the stock cost of key fobs as well as stock that your company help for different sites. Although not my concern, as an ex-Quality Director of a major organisation, I was pleased to note Anita’s initiative and
proactivity.

I applaud Anita’s work attitudes and I believe she is an asset to your oraganisation.

Great service from Meeka Robinson, timely turnaround & great client service.