Phone answered quite quickly and I was put through to the rep responsible for my block Benjamin Thomas. I spoke to him back in the summer with an issue I had and he was very diligent in responding to... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Our experience with Prime after having left L&Q is infinitely better. Finally there's proper, good, well-timed communication and problems get resolved within a very reasonable timeframe. The contracto... Mehr ansehen
We recently had the carpets in the communal areas of our block changed. While this was long overdue, the project was managed very efficiently by Charlie Carter. Old carpets were taken up in one day a... Mehr ansehen
We have had a good experience with Hannah Thaifa in the credit control dept at Prime Property management. She has been very helpful dealing with our queries promptly and kept us informed throughout.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Prime Property Management is an independently owned, TPI-regulated residential block management company, established in 2012. We manage over 600 residential and mixed-use buildings across central London and the Home Counties, with offices in Bromley and Welwyn Garden City. Our team of around 110 staff is entirely UK-based, so you always deal with people who know your building. What sets us apart from other managing agents is our focus on leaseholder-driven companies. We specialise in Right to Manage (RTM) and Resident Management Companies (RMC), working closely with directors and leaseholders rather than simply managing their building. Our experienced in-house legal and accounts teams handle service charges, lease queries, compliance and day-to-day maintenance, helping clients avoid unnecessary third-party costs. Being independently owned, we make decisions quickly and put our clients first. Whether you are taking control of your building through Right to Manage or looking for a more responsive block management company, we are proud to offer a personal, accessible service. From major works and insurance renewals to budgets, arrears and fire safety, we keep owners and directors informed at every step. We go the extra mile to deliver management that is professional, transparent and tailored to your needs.
Kontaktinformationen
9th Floor, 26 Elmfield Road, BR1 1LR, Bromley, Vereinigtes Königreich
- 0203 983 3443
- info@primepm.co.uk
- primepm.co.uk
4.7
Hervorragend
2471 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I required some help over a parking…
I required some help over a parking fine which was issued wrongly to me from working at a prime site and Zoe Sanders helped me out which helped loads. Very efficient.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Gav,
Thank you for your review. Parking issues on the sites we manage can be frustrating when something goes wrong, so I'm pleased Zoe resolved it efficiently for you. I'll make sure she hears your kind words.
Stephen Wiles, Managing Director
Katie Wells
Katie is very organised, helpful and quick at resolving issues. Communication is regular and clear in regards to expectations.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Michael,
Many thanks for your feedback. Regular, clear communication and quick resolution of issues are what good block management is all about, and I'm delighted Katie is delivering that for you.
Stephen Wiles, Managing Director
Great communication and efficiency from…
Great communication and efficiency from Karis Burgess.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear David,
Thank you for taking the time to review us. We're pleased Karis communicated well and dealt with things efficiently, and I'll make sure she sees your comments.
Stephen Wiles, Managing Director
5 Star Review
We (as a company) had to call on the expertise of PPM's legal department. We dealt with Aisha Rasool. Aisha provided a very helpful and professional service. She was knowledgeable, clear and practical in explaining the situation and the steps we needed to take, making what could have been a complicated matter much easier to understand.
Excellent communication and support throughout. I would be very happy to recommend her and Prime Property Management.
Alex.M.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Alex,
Thank you for such a detailed review. Our experienced in-house legal team handles all but the most complex matters, so clients get clear, practical advice without the expense of engaging solicitors. I'm delighted Aisha made a potentially complicated matter easier to understand, and I'll pass on your kind words.
Stephen Wiles, Managing Director
⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Jodie…
⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Jodie and Prime Management!
Choosing Prime Property Management has been a fantastic decision. We are currently going through the handover process from our previous management company, and Jodie Madren (Head of Accounts) has gone above and beyond to make the transition as smooth as possible.
Jodie is incredibly helpful, professional, and continuously goes the extra mile to support us. The level of service so far has been highly satisfactory, and I am very confident that we will continue to work successfully together to ensure all leaseholders are happy with the Right to Manage (RTM) decision. Thank you, Jodie, for your outstanding support!
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Jagdev,
Thank you for your generous review, and welcome to Prime. A smooth handover from a previous managing agent matters a great deal after an RTM, and we're pleased Jodie has made that easy. We've completed over 200 RTM claims, and we look forward to making sure every leaseholder is happy with the decision. I'll pass your thanks on to Jodie.
Stephen Wiles, Managing Director
Prime PM have been fantastic from the…
Prime PM have been fantastic from the start. Our previous PM, Lucy, was brilliant and ensured a completely seamless handover, and Bryony hasn’t missed a beat since taking over. Fast to adapt, proactive, and reassuringly thorough, she’s given us total confidence that our building is in great hands.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Alfredo,
Thank you for such a kind review. A seamless handover is something we work hard to achieve, so it's lovely to hear Bryony has picked things up so well after Lucy. I'll make sure both of them see your comments.
Stephen Wiles, Managing Director
Bryony has made a very positive start…
Bryony has made a very positive start in her role supporting Westwood Hill. She is professional, approachable and responsive, and has taken the time to understand the property and the issues that matter to us. Her communication has been clear and she follows through on agreed actions. We appreciate her support and would be happy to give her a 5-star review.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Lee,
Thank you for your review. Taking the time to understand a property and following through on agreed actions are exactly what good block management should look like, and I'm glad Bryony is doing that for Westwood Hill. I'll pass your thanks on.
Stephen Wiles, Managing Director
Mr Callis dealt with my enquiry…
Mr Callis dealt with my enquiry regarding service charge payments in a polite and efficient manner.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear J Jones,
Thank you for your feedback. We're pleased Callis dealt with your service charge enquiry politely and efficiently. Our accounts team uses automation to keep things quick, but there's always a helpful person on the other end.
Stephen Wiles, Managing Director
Louise Nottage is a star
Louise Nottage was wonderful and issued the management pack very quickly and assisted us in the sale of our clients property - very helpful!!
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Dally,
Thank you for your review. Conveyancers rely on management packs being issued quickly and accurately, and I'm glad Louise delivered. Louise is part of our experienced in-house legal team, which handles most leasehold queries itself, so there's rarely any need for outside solicitors.
Stephen Wiles, Managing Director
Jessica Price was really helpful and…
Jessica Price was really helpful and provided a professional service. They provided the documentation I needed quickly and were easy to deal with.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Oliver,
Many thanks for your feedback. We're pleased Jessica provided the documentation quickly and made things easy. I'll make sure she sees your kind words.
Stephen Wiles, Managing Director
The company seems to correct any issues…
The company seems to correct any issues raised which is great.
Communication with Eleanor Rackstraw, Assistant Property Manager has always resulted in whatever the query was, being dealt with sufficiently
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Mark,
Thank you for taking the time to review us. Putting things right when something goes wrong is a core part of good block management, and I'm glad Eleanor has been dealing with your queries so effectively.
Stephen Wiles, Managing Director
Wow!
Wow - as a cynical 40 year veteran estate agent, I was expecting a bit of a tussle in getting some service charge info that I needed from Prime to help a client selling their apartment - but I have to say Jessica Price was exceptional! She was helpful, efficient and reliable - very surprising - in a positive way! Cheers Jessica!
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Simon,
Thank you for such a candid review. We'll take "surprising in a positive way" as a compliment. Estate agents and conveyancers need accurate service charge information quickly, and I'm delighted Jessica was helpful and reliable. I'll pass your kind words on.
Stephen Wiles, Managing Director
Zoe Sanders dealt with my query…
Zoe Sanders dealt with my query regarding a parking ticket on a car with a parking exemption promptly.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Sonia,
Thank you for your review. Parking queries on the sites we manage need a prompt, fair response, and I'm pleased Zoe dealt with yours so quickly. I'll make sure she hears your comments.
Stephen Wiles, Managing Director
Good aftercare service.
Stuart Smith was extremely helpful in promptly sending me requested archived invoices for my accounts - despite our committee having since switched managing agents.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Myles,
Thank you for your kind words, and for mentioning it even though your committee has since moved to another managing agent. Good aftercare matters to us, and I'm glad Stuart was able to send the invoices promptly. We wish your committee well.
Stephen Wiles, Managing Director
Identity verification
Had interaction with Aisha Rasool with regards to getting my Companies House identification verification. She was absolutely amazing & the follow up on overall experience was gold standard. Thank you Aisha .
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Nadir,
Thank you for such a generous review. Companies House identity verification is now a requirement for company directors, including those of RTM and RMC companies, so I'm pleased Aisha made it straightforward for you. We provide a full company secretarial service for the companies we manage, and our in-house legal team is always happy to help directors with matters like this.
Stephen Wiles, Managing Director
Evie Woodings was really helpful and…
Evie Woodings was really helpful and quick to get our front door fixed, so glad she's part of the team.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Anonymous,
Thank you for your review. Prompt repairs are central to good block management, and I'm delighted Evie got your front door fixed quickly. I'll pass your kind words on.
Stephen Wiles, Managing Director
Great interactions with PM Natasha Child
Since I moved into the block in 2025, I've had many excellent interactions with the block manager Natasha Child.
She's always very helpful and can be relied upon on coming back with detailed answers to my queries, or if necessary forwards to another department who could help me.
I also appreciate that she picks up the phone for urgent enquiries, and goes above and beyond to response ASAP, even with other things she might be looking into at that moment.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Sidney,
Thank you for such a thoughtful review. Picking up the phone for urgent enquiries and following up with detailed answers is exactly the service we want our property managers to give, and I'm glad Natasha is doing that for your block. I'll make sure she sees your comments.
Stephen Wiles, Managing Director
Evie Woodings was really helpful when I…
Evie Woodings was really helpful when I came to her with a maintenance issue for the building. She was really friendly, responsive and communicated all updates.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Chante,
Thank you for your review. Keeping owners informed at every stage of a maintenance issue is central to good block management, and as a leaseholder-driven company that has always been our focus. I'm delighted Evie did that for you and I'll make sure she sees your comments.
Stephen Wiles, Managing Director
Just recently started dealing with the…
Just recently started dealing with the company as they have taken over the Management of a development where I own a rental property.
Hannah has been particularly helpful & efficient in dealing with queries related to the transition- thank you!
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Graham,
Thank you for your kind review, and welcome to Prime. Taking over a development is a big change for owners, so I'm pleased Hannah has made the transition smooth for you. We are leaseholder driven and have always been, so we take care to answer owners' queries quickly from day one. I'll pass your thanks on.
Stephen Wiles, Managing Director
Honestly it’s so easy to work with…
Honestly it’s so easy to work with prime. Hannah is so helpful and on it. Different class
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Adam,
Thank you for such a lovely review. Being independently owned means we can focus on being easy to work with, and I'm glad Hannah is "on it" for you. I'll let her know.
Stephen Wiles, Managing Director
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