Phone answered quite quickly and I was put through to the rep responsible for my block Benjamin Thomas. I spoke to him back in the summer with an issue I had and he was very diligent in responding to... Mehr ansehen
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Das sagen Bewerter
Our experience with Prime after having left L&Q is infinitely better. Finally there's proper, good, well-timed communication and problems get resolved within a very reasonable timeframe. The contracto... Mehr ansehen
I have been dealing with Bryony who I have found to be really helpful and responsive in my dealings with her. I have had to raise some queries, which have been quite sensitive in nature and I have fou... Mehr ansehen
We have had a good experience with Hannah Thaifa in the credit control dept at Prime Property management. She has been very helpful dealing with our queries promptly and kept us informed throughout.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Prime Property Management is an independently owned, TPI-regulated residential block management company, established in 2012. We manage over 600 residential and mixed-use buildings across central London and the Home Counties, with offices in Bromley and Welwyn Garden City. Our team of around 110 staff is entirely UK-based, so you always deal with people who know your building. What sets us apart from other managing agents is our focus on leaseholder-driven companies. We specialise in Right to Manage (RTM) and Resident Management Companies (RMC), working closely with directors and leaseholders rather than simply managing their building. Our experienced in-house legal and accounts teams handle service charges, lease queries, compliance and day-to-day maintenance, helping clients avoid unnecessary third-party costs. Being independently owned, we make decisions quickly and put our clients first. Whether you are taking control of your building through Right to Manage or looking for a more responsive block management company, we are proud to offer a personal, accessible service. From major works and insurance renewals to budgets, arrears and fire safety, we keep owners and directors informed at every step. We go the extra mile to deliver management that is professional, transparent and tailored to your needs.
Kontaktinformationen
9th Floor, 26 Elmfield Road, BR1 1LR, Bromley, Vereinigtes Königreich
- 0203 983 3443
- info@primepm.co.uk
- primepm.co.uk
4.7
Hervorragend
2469 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 77 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Chanel Frazer in Credit Control was…
Chanel Frazer in Credit Control was exceptionally helpful in providing me with the necessary information. This level of efficiency is hard to come by these days. Thank you.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear customer,
Thank you for your kind words. Clear, efficient service charge information is what our credit control team aims to deliver, and I'm pleased Chanel provided exactly that. I'll make sure she hears your feedback.
Stephen Wiles, Managing Director
We have had a good experience with…
We have had a good experience with Hannah Thaifa in the credit control dept at Prime Property management. She has been very helpful dealing with our queries promptly and kept us informed throughout. She completed everything that was required with a good outcome and best of all we never felt stressed. Thanks Hannah you really deserve the 5 🤩
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear S. Thompson,
Thank you for such a warm review. "Never felt stressed" is exactly what we want leaseholders to say about service charge queries. We've invested in automation across accounts and credit control, but never at the expense of speaking to a real person, and all our staff are UK based. I'll pass your thanks on to Hannah.
Stephen Wiles, Managing Director
Bow Burden was incredibly helpful in…
Bow Burden was incredibly helpful in providing accurate information and communicated excellently throughout the process of agreeing a Licence to Alter with us.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Mr Livemore,
Thank you for your review. Licences to Alter need accurate information and clear communication, and we're pleased Bow provided both. Our in-house legal team handles all but the most complex leasehold matters, so leaseholders don't face the expense of instructing outside solicitors. All our staff are UK based, and I'll pass your kind words on.
Stephen Wiles, Managing Director
Staff
Jessica Price has been really helpful in responding to my queries and helping to chase through outstanding enquires.
Great customer service, thank you Jessica
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Anna,
Thank you for your review. Following things through until they're resolved is a big part of good block management, and I'm glad Jessica did that for you. I'll make sure she sees your kind words.
Stephen Wiles, Managing Director
Well done Aisha
Had to contact Prime pm re some remedial works for our flat. Matter was dealt by a Aisha Rasool, Legal Manager over a few months. She was patient, attentive and provided excellent service.
Well done.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear R Kasetti,
Thank you for such a kind review, and for your patience over those months. Remedial works can be drawn out, and we're glad Aisha's patient, attentive approach made a difference. Having an experienced in-house legal team means we can handle most matters directly, without the added cost of solicitors. I'll make sure Aisha sees your comments.
Stephen Wiles, Managing Director
Hi . Saved by the team at Prime
Hi. I pay my service charge monthly, The team at prime are fully onboard with this , each year I submit a proposal, it’s agreed or slightly adjusted. I made an error this month with my payment. This was politely pointed out by Hannah Thaifa and and options were suggested to remedy it. Perfect service that avoided me getting behind with my budget. Good work, thanks Philip
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Philip,
Thank you for your kind words. We're pleased Hannah was able to point out the issue politely and suggest options, and that your monthly service charge arrangement is working well. Our accounts team uses automation to keep things efficient, but a helpful person is always on the other end. We're independently owned and take pride in that personal service.
Stephen Wiles, Managing Director
Car parking problems and way forward
Maddie has shown care, consideration and been very conscientious in sorting out my car parking problems and a way forward.
I am very grateful that she is approachable and genuinely wants the best for homeowners.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Myriam,
Thank you for taking the time to write this. Parking issues can be a real source of frustration for homeowners, so I'm pleased Maddie was approachable and helped you find a way forward. As an independently owned company, we want every homeowner to feel genuinely listened to.
Stephen Wiles, Managing Director
Louise nottage has been helpful!
Louise nottage has been really
Helpful and has assisted when needed and has alway reverted to us swiftly
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Samantha,
Many thanks for your feedback. We're glad Louise has been helpful and quick to come back to you. As an independently owned property management company, a prompt, personal response is something we take real pride in.
Stephen Wiles, Managing Director
Meeka Robinson...........very helpful…
Meeka Robinson...........very helpful and kind with her dealings with regards to the sale of my flat.....could not have been more efficient and professional........Paul Woods
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Mr Woods,
Thank you for your review, and best wishes with the sale. Leasehold sales depend on accurate information and fast turnaround, and I'm pleased Meeka delivered both. Our experienced in-house legal team also helps with most conveyancing-related queries, so there's rarely a need for outside solicitors.
Stephen Wiles, Managing Director
Brilliant help and comprehensive advice…
Brilliant help and comprehensive advice from Anita today- many thanks
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Gill,
Thank you for your kind words. We're delighted Anita was able to give you comprehensive advice. Our team is entirely UK based, so you're always speaking to someone who knows the area and the buildings.
Stephen Wiles, Managing Director
Good and reliable company
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Arianna,
Thank you for taking the time to review us. Being reliable is at the heart of good block management, and we're independently owned and committed to staying that way.
Stephen Wiles, Managing Director
We have recently employed Prime…
We have recently employed Prime Property as our property management company and my initial dealings with them are good - Aryam Tesfaldet was super helpful and efficient with my initial dealings with Prime. Thankyou
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Andrew,
Welcome to Prime, and thank you for your review. We're pleased Aryam made your first dealings with us smooth and efficient. We look after residential blocks, RTM and resident-managed companies across London and the Home Counties, and we look forward to looking after yours.
Stephen Wiles, Managing Director
Bryony was quick to respond and …
Bryony was quick to respond and action my request
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Asanga,
Thank you for your review. We're glad Bryony responded quickly and got your request actioned. Prompt, clear communication is what we aim for across all the buildings we manage.
Stephen Wiles, Managing Director
Karis Burgess was so quick to respond…
Karis Burgess was so quick to respond and support with getting a new parking space fob for us!
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Ammu,
Many thanks for your feedback. A new parking fob is a small thing that makes a big difference day to day, so I'm pleased Karis dealt with it so quickly. I'll make sure she hears your comments.
Stephen Wiles, Managing Director
Guidance on finances
I found Callis Grant very helpful indeed in sorting out my payment for the service charge on a monthly basis. He was courteous, well informed and expert in his guidance, and that gave me great peace of mind. Thank you so much, Callis, Peter Levell.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Peter,
Thank you for such a thoughtful review. We're pleased Callis gave you clear guidance and peace of mind over your monthly service charge payments. We've invested in automation across accounts, but never at the expense of speaking to a knowledgeable person, and I'll pass on your thanks.
Stephen Wiles, Managing Director
We decided to use Prime Property…
We decided to use Prime Property Management to help set up a RTM for our building due to the previous managing agent being quite frankly….appalling at managing our building and communication being atrocious. I led this process from our side and had a plethora of questions which Prime were more than happy to answer and handhold us during the process.
We started working with them last August and throughout the process we’ve had a very positive experience, everyone we’ve dealt with at Prime has been professional and helpful in particular Maddie Ash who is our day to day contact. She came to visit the site to see the issues in person and is great at communicating what is happening and very responsive when we raise issues or queries. She set up a monthly cadence of meetings for RTM directors to attend which have been great to understand where things are at and what will be happening next.
It’s so reassuring to finally have a managing agent who is responsive and genuinely committed to keeping the building well managed; especially given our previous experience with bad managing agents.
We definitely made the right choice moving to Prime and I would happily recommend their services to other leaseholders and residents as well as any lease holders planning to set up their own RTM.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Laura,
Thank you for such a thorough and generous review, and for leading the RTM process for your building. We've completed over 200 RTM claims and never lost one at the First-tier Tribunal, so we're glad the handholding and monthly director meetings have given you confidence after a difficult time with your previous agent. We never ask for upfront fees on RTM claims, and our fee is only invoiced once the RTM is successfully completed. We're delighted to be your managing agent and appreciate your recommendation to other leaseholders.
Stephen Wiles, Managing Director
Avoid at all cost underhand and bulling…
Avoid at all cost underhand and bulling tatics stay clear!
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Megan
We have requested more information on your review as we have not been able to identify you against our records of clients and residents we look after. Unfortunately we have not heard back - we would love to speak to you to look into this and resolve your concerns.
Please contact us at info@primepm.co.uk or email me directly laura.jones@primepm.co.uk.
Thank you
Laura Jones
Director
Over all i ha ve been very happy with…
Over all i ha ve been very happy with their service.Responces have been prompt . My queries were mainly directed at the accounts department and so far I can only say very positive things about this team to mention few names :-
Callis Grant,Nicky Mc Kirdy,Katie Bateman,Larrisa Chan,,Sarah Jane Streton , Arya Tesfaldet and the special mention goes to Callis Grant
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Swaminathan,
Thank you for such a generous review, and for naming so many of the team. We've invested in automation across accounts, but never at the expense of speaking to a real person, so it's great to hear the human side comes through. I'll make sure Callis and the rest of the team see your comments.
Stephen Wiles, Managing Director
I required some help over a parking…
I required some help over a parking fine which was issued wrongly to me from working at a prime site and Zoe Sanders helped me out which helped loads. Very efficient.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Gav,
Thank you for your review. Parking issues on the sites we manage can be frustrating when something goes wrong, so I'm pleased Zoe resolved it efficiently for you. I'll make sure she hears your kind words.
Stephen Wiles, Managing Director
Katie Wells
Katie is very organised, helpful and quick at resolving issues. Communication is regular and clear in regards to expectations.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Prime Property Management
Dear Michael,
Many thanks for your feedback. Regular, clear communication and quick resolution of issues are what good block management is all about, and I'm delighted Katie is delivering that for you.
Stephen Wiles, Managing Director
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